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ProVu DECT Survey & Installation Services

DECT Solutions offer users a great level of flexibility, but we know large areas can be difficult to cover with wireless or DECT Handsets. Using a multi-cell solution over repeaters, you can offer an improved end user experience by significantly increasing the amount of devices and concurrent calls available within the space covered.

Thanks to our white-labelled DECT services we can help you to quote and install your customers’ cordless systems. With our specialist vendor-trained team, you can relax in the knowledge that your quotes include the correct equipment to provide an optimum level of coverage to meet your customers’ requirements. Whether you’re looking for assistance with quoting hardware or installation services to implement a whole new system and the required network infrastructure (including cabling), our team are on hand to help simplify your DECT projects.

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DECT products covered by our service include:

Gigaset Logo Panasonic Logo RTX Logo

What to do next?

To organise a DECT survey/installation for one of your projects or to find out more simply call us on 01484 840048 or email Pricing is supplied on an application basis and is subject to additional charges.

We’ve expanded our White-Labelled DECT Services!

We’ve expanded our white-labelled DECT survey and installation service to now include Panasonic, RTX and Snom multi-cell systems, helping you to give even more options to your customers.

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Having launched our DECT services back in August last year our team has been busy carrying out Gigaset DECT surveys and installations across a variety of locations throughout the UK. With surveys starting from just £150.00* DECT systems need not be a complicated product to quote for. Discuss your requirements with a member of our team today and enhance your offering!

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*Survey and installation services are quoted on an application basis and are subject to additional charges.

RTX 4002 ‘End of Life’ Notice

RTX have discontinued their 4002 repeater, we have now sold our final remaining unit of this product which has been replaced by the new 4022. The 4022 is very similar to the old 4002, with just a couple of adjustments.

What’s New?

  • 2-colour LED for radio link quality indication
  • New dedicated programming key for easy reset and configuration of repeater
  • One SKU for both Europe and the UK (4022 comes with both power supplies)

Yealink W52P & RTX 4002P – Setting up Daisy Chain

Yealink W52P & RTX 4002P – Setting up Daisy Chain

*RTX4022P can not be set up in Daisy Chain with 3rd party devices such as Gigaset and Yealink*

* Requires RTX PC Software *
* Maximum of 3 Repeaters in a Daisy Chain *

1) Enable Repeater mode on the W52P:

– Press OK on the W52H ‘handset’ and then go to settings. Choose “System Settings” and then select “Repeater Mode”.

2) Pair the first RTX repeater in the chain to the base:

– Plug in the RTX repeater for 1-5 seconds (We count to 3) and then unplug it.

– Plug it in again and leave it. The LED indicator on the RTX repeater will then flash slowly (This means the repeater is ready for manual registration).

– Press the paging key on the W52P base until the “Handset” LED light on the base starts flashing.

– The LED on the RTX repeater will now change to flash faster than it did before.

3) Assign a repeater number to the RTX repeater from 2 to 7, for up to 6 repeaters. (The W52P takes repeater number 1)

– Dial #*9 on the W52H ‘Handset’, it will stay on this call for the duration of this procedure. The LED on the repeater will be lit solid.

– Press a number between 2 and 7. The LED indicator on the repeater will flash a corresponding number of times and then stay solid.

– Accept the registration by pressing the * key and end the call on the W52H ‘Handset’.

4) Configure the repeater:

– Connect this repeater to the RTX USB cable, power supply and your PC.

– Load the RTX software on the supplied CD.

– Select the COM port the USB cable is connected to.

– Press the “load” button.

– Write down the “RFPI” number from the “Repeater” section.

– Disconnect this repeater but do not close the software.

4.1) Configure the next repeaters

– Connect the next repeater that will be used in the daisy chain.

– Type the “RFPI” number you have written down into the “RFPI” box in the “Network Device” section.

– Tick the “Ignore Hop Control” box and optionally the “Monitor Beep” if you want that on (useful for testing).

– Increment the “RPN” number in the “Repeater” section. This need to go up by one for each repeater in this chain.

– Press “Save”.

– If this isn’t the last repeater in the chain, click “Load” and write down the “RFPI” number from the “Repeater” section (This will then be used by the next repeater in the chain in it’s “Network Device” section).

– Pair this repeater to the base by following the procedure in steps 2) & 3).

* Repeat step 4.1) for each repeater in this chain.

* Repeat steps 2) to 4.1) for each chain.

How to put RTX 8630 base in to multi-cell mode

1) Find the IP address of the base unit and enter that in to a web browser to configure the device.

2) Once you have logged in (Default username and password are both admin) go to “Time” on the left hand column and enter a timeserver in the field. Once you have done this click save and reboot. (a reboot is required to work correctly)

3) Now go to “Servers” (This is where we configure the PBX details and tell the extensions where to register). Enter the relevant information in to the fields and then click save.

4) Next go to “Extensions”, click “add extension” and fill in the relevant information for the extension such as authentication name and password. Don’t forget to choose the server we created otherwise the extension will not register.

5) Next go to “Multi cell” and change “Multi cell system” to “Enabled”, then create a “system chain ID” all the bases that are going to be paired need to have the same ID number. The Synchronization time can be increased/decreased to change how often the bases sync together. Leave “Multi cell debug” set to “None” for general use (only change when you need to debug issues) then click save and reboot.

Once the base has rebooted on the “Home/Status” page it should come online as Multi cell Unchained(Unchained) Allowed to Join as Primary

6) Connect the second base and follow step 1, 2, 5. (Repeat for every base being connected)

7) Once the second base has rebooted, on the “Home/Status” page  it should come online as Multi cell Unchained(Unchained) Allowed to Join as Secondary. Wait a few minuets and let the bases communicate with each other.

8) On both bases it should now look different under “Multi Cell”. The base with the extension should be listed as the “primary” and the other base/s should be “locked” under “DECT property”.

Please note: if your base has been displaying (UnchainedAllowed to Join as Secondary) for a while make sure you have created at least 1 extension on the primary base.

New RTX 9430 single DECT base station now available

Introducing the new RTX 9430
We are pleased to announce the arrival of the new RTX 9430 single cell DECT base station and cordless handset. This powerful new system is the ideal solution for small to medium sized businesses and comes with the following key features:

  • Register up to 20 handsets
  • Supports up to 5 simultaneous calls
  • A choice of 3 handsets: RTX 8430, RTX 8630 or RTX 8830
  • Compatible with up to 3 RTX 4024 repeaters

RTX 9430 available to order on ProSys

Pricing and stock information is available on ProSys, our reseller portal.If you would like to become a ProVu reseller, you can apply via our online reseller application form.

Factory Reset RTX4002 Repeater

Below are some instructions on how to factory reset and RTX4002 repeater:

1. Power off RTX Repeater

2. Power on the RTX Repeater for between 1-5 secs (ie 2 secs) then power off

3. Power on RTX Repeater for between 25-35 secs (ie 30 secs) then power off

Now the RTX Repeater should be reset, power it back on and the light should be blinking slowly.

For more information on pairing the RTX with a Gigaset base station, please see our guide

Gigaset DECT Repeater Mode

Gigaset have recently released Firmware 42.194 for the N300 and N510 DECT Base Stations. With this release comes a change to the Repeater Mode setting, which is necessary for pairing DECT repeaters.

In the handset menu, under System > Settings, the Repeater Mode setting has been replaced by Encryption. This setting relates to the new Gigaset DECT repeaters in the EU which use encryption.
These are not available in the UK so you will most likely be using a DECT repeater that does not use encryption. You should therefore turn this setting OFF, to allow you to register the DECT repeater to the base station.

If you are still having trouble registering your repeater to the base, please take a look at our handy guide.

RTX4002 DECT Repeater beeping

If you find that when using an RTX4002 DECT repeater (with any device such as Gigaset) and you are hearing beeps on the phone then you will have inadvertently turned on the “verification tone”.

The idea of this is so you know when the repeater is being used but the procedure to turn it on is very similar to putting the device into Registration mode so it’s easily done by mistake.

To turn it off (or on for that matter), do this:

– switch off the unit (disconnect the power supply)
– switch on for 1-5 seconds and switch it off again
– switch on again. When the LED of the unit starts to flash slowly, switch it off again
– switch it on again. The verification tone will then be turned on or off (depending on whether it was on or off before).

Registering RTX4002 Repeater with N300/N510 IP Base

Updated 09/02/2018 – Luke Warby

*RTX4022P can not be set up in Daisy Chain with 3rd party devices such as Gigaset and Yealink*

Updated 10/01/2014 – Chris Wright

Below are some instructions that will help in registering a RTX repeater with Gigaset Base station.


1. Set the range extender up near the Gigaset Base Station, you can move it to its final
destination later.

2. Turn off Eco Mode through the Gigaset handset, go to Settings – Eco Mode. Untick the boxes if necessary

3. Turn on Repeater Mode through the Gigaset handset, go to Settings – System – Repeater Mode.
(If you are using firmware 42.194 or greater, you will need to disable the Encryption setting at this stage rather than enabling Repeater mode. More info here)

Updated 28/03/2018 – Jordan Carr

*RTX4022: press the button on the back of the repeater for 5 seconds instead of plugging the power in*

4. NOW PLUG THE POWER INTO THE RTX 4002 for 5 seconds and turn it off again; then turn it back on.

Note: The LED on the RTX 4002 slowly flashes showing that it is now in registration mode.
This should be a single flash, if it is a double flash please go back to Step 1 and retry.

5. Turn on Registration on the Gigaset Base Station, by either:
a. In the web GUI, go to Management > Miscellaneous > Start Registration’

b. On the Gigaset Base Station, press and hold the PAGE/FIND button for approximately 3-5 seconds

Note: The LED on the RTX 4002 flashes quickly to show that it is in ‘learn’ mode.

6. On the Handset – Key in X* – where ‘X’ is a number between 2 and 7. (This relates to the repeater number – the first repeater is number 2 as the N300 is the first link (1).)
Then press the green SEND button.

The LED will stop flashing for about 5 seconds; press * again to confirm the pairing. The LED should now show a steady light without flashing.

Note: If the LED goes back to flashing quickly then the new settings have not been saved or accepted by the RTX 4002. Repeat item 5. If the LED goes back to flashing quickly again then repeat item 5 with a different X.

7. Now position the RTX 4002 where required, ensuring that it is still within range of the Gigaset Base Station.

** If you hear a chirping/beeping noise when on call within range of the RTX, you may have enabled the verfication tone. For instructions on turning this off, please view our blog post**