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Snom

Microsoft list Snom 300 as a compatible OCS device

Last week we brought you the news that the snom 300 has achieved official certification from Microsoft for use with the Office Communication Server 2007 R2. This is big news for any one involved with snom phones as OCS is gradually making it’s way into some big corporate customers.

Anyway, the reason for this second blog is that you can now find the Snom 300 listed on Microsoft’s Compatible Devices Program website here:

Phones and Devices for Microsoft Office Communicator

This is the first step in getting all snom phones with OCS firmware certified, this should just be a matter of time since the firmware on each is basically the same code base.

Snom approved by Microsoft

Snom300 phones are now approved by Microsoft for connection to Microsoft Office Communications Server 2007 R2

Just to confuse you, OCS is is being renamed to Microsoft Lync

Read Snom Press release

Of course, ProVu as a Snom distributor are today launching their Snom OCS support service. We can support Snom phones on Microsoft OCS Platforms.

Snom M9 has arrived

Snom M9 phones are in stock and are shipping.

I’ve you’ve a back order then they will be shipped today.

M9 is the new DECT phone from Snom. Supports 9 IP account, 9 handsets and 4 calls.<%ThickBox(http://www.provu.co.uk/imgs/snom/snom_m9.jpg|Snom M9)%>

M3 HS Speaker problem

Recently, customers have reported that M3HS speakers are creating problems for them.

Some of the main issues are

1) Voice keeps cutting off during a call on speakers
2) M3 HS ringer not working
3) Voice quality is poor

Good news is, there is a firmware update that resolve most of these issues.

<%ThickBox(http://blog.provu.co.uk/media/5/20100630-unnamed.jpg|Snom M3)%>

I’d like to encourage all of you (who are still using an M3) to perform an update to this version following the instructions here:

http://wiki.snom.com/Snom_m3/Firmware/Beta

Please report any issues you might encounter.

M9 Clarification (UK stock)

The Snom M9 isn’t launched in the UK yet. Expected in a few weeks.

If anybody in the UK reckons they have M9s in stock then:

  1. They are grey importing EU versions into the UK ( so no UK plug, warranty or access to UK service centres)
  2. They are having you on. (this seems to be a common trick of etailers to get pre-orders on product)

Are few (less than 5) people in the UK have been testing EU versions of the product, but these are strictly not for resale.

We’ve had the product on order for over 6 months now (there have been a few delays) we’ll have UK stock from the first shipments out of Snom in Germany. As a reseller, you should always makesure you buy product from a Snom Certified Distributor (of which there are only two in UK).

So please can you tell me who has told you they have product in already?

I trust this clarifies, and please let me now if I can help further.

Portable IP Telephone

Question:

I hope you can help, last month I bought a Snom370 telephone through yourselves, and wondered if you have a SIP enabled portable telephone as an available option ? We have a team who walk between buildings covering up to 100 sq.meters. We have already tried the Snom M3, but this does not have a far enough reach from the base station.

You could try a Snom M3 Repeater. This will extend the range. If you can arrange the base station in the middle, and repeaters around in a circle then you can cover a huge area. Calls hand over between repeaters as you walk.

http://www.provu.co.uk/dect_repeater.html

Other option is something like a Gigaset S685. The handsets have a `best base` feature where you can register a handset to more than one base station. You need to be a little bit clever with setting up SIP accounts. Each handset needs a SIP account for each base. These then have to be setup to all ring together. This solution does not allow handover while calls are in progress.

A long term option would be the Snom M9 phone. A roaming feature is in the roadmap for this phone, but probably at least 1 year away from launch.
See www.provu.co.uk/snom-m9-dect.html

Snom Repeaters with Gigaset Dect Phones

To fix problems using Snom Dect repeaters and Gigaset phones. (well, there is no problem, but some people seem to have problems)

We have today tested in detail the Snom repeater with every kind of Gigaset base with all the common firmware versions.

It has performed flawlessly. Exactly as expected.

Tips:

1) It is easier if you switch the phone to prefer PSTN lines rather than VoIP. Then reverse this setting afterwards. Setting is in Menu, Settings, Telephony, Default Line. Set to Fixed Line while doing the registration. It does work without changing this setting but will display a VoIP error.

2) You need to enable Repeater mode on the base station beforehand. Menu, Settings, Base, Add. Features, Repeater Mode. You may need to disabled eco mode before repeater mode can be enabled.

3) You need to follow the manual registration method described in the instruction leaflet included with the repeater. Automatic registration appears to be only for Snom DECT bases.

Snom – Bootloader Versions

Did you know there are two parts to Snom version 7 firmware?

1. Main application (with a version code like 7.3.14)

2. The bootloader (with a version code like 1.1.3-s)

Most Snom users keep their application up-to-date but the bootloader is often neglected.

How to Check:

  • Web browse to your Snom phone
  • Click onto `System Information`
  • View your bootloader version

Our Findings:

  • 1.1.3-s is OK
  • 1.1.3-m or older needs an upgrade

If no bootloader version is shown, your bootloader is archaic! It would be best to upgrade.

Old Bootloader Symptoms:

  • Headsets not properly detected
  • Extension keyboards not properly detected
  • Phones may not boot up when headsets or extension keyboards are connected
  • Snom300’s may show strange characters on screen during bootup

How to upgrade:

If your Snom phones are managed by ProVu, then we can carry out these changes through our provisioning server – please just ask us!

Otherwise, you need to load a firmware image containing a bootloader.

Back to Black: Snom 870 Executive VoIP Phone, Now Available in Black!

Ooooh look what we’ve got!

<%ThickBox(http://blog.provu.co.uk/media/2/20091124-snom870_black.jpg|Snom 870 in black!)%>

Displaying the first example of touch screen technology in Snom VoIP phones, the top of the range Snom 870 VoIP Phone is now available in both standard 8xx series white and now black.

The Snom 870 has already proved a great addition to the range, since the launch earlier this year.

Key Features Reminder

  • Touch screen high-resolution TFT colour display (4.2 inches, 480×272 pixels, 25 bits colour depth)
  • Gigabit pass through
  • WiFi connection via Snom WLAN USB WiFi stick
  • 12 freely programmable virtual keys
  • Power over Ethernet
  • 5 way conferencing
  • 12 different SIP identities
  • 29 Keys, 5 LED’s
  • Photographic caller ID
  • 2 USB ports
  • Secure client certificate authentication

So now, you can get Snom Snow Edition 3xx Series White phones to go with Snom 820 and 870 in white, or alternatively a Snom 870 in black to match standard Snom 3xx Series VoIP Phones.