Become an Accredited 2N Installer with ProVu

We know that sometimes door entry solutions can be a difficult product set to take on, therefore we’ve developed a new course to simplify your adoption of 2N, enabling you to open up a new range of possibilities. Taking place throughout 2020, these courses allow you to upskill yourself or your team, to not only sell 2N products with more confidence but to also offer an installation service.

Register now to benefit from a range of advantages:

  • Increase profitability with the opportunity to charge around £1500.00 per installation.
  • Gain both practical and theory-based knowledge on installing and configuring 2N devices.
  • Obtain your own certification in 2N installations along with a free gold license and access to NFR pricing on your choice of 2N intercom (limited to one per company).
  • Access reduced rates for additional attendees from your company.

Places are available on a first come, first served basis and are charged at £220.00 for the first attendee, additional attendees from the same company can benefit from a reduced fee of £110.00*.

Find out more & register now

*To activate your additional attendee discount simply select the ‘Additional Attendee’ option under tickets and enter the code ‘Additional_Attendees’ under the ‘enter promo code’ option. Additional attendees are limited to 2 per company.

How to firmware upgrade Cisco phones

  1. Find out what IP address your Cisco device is using. This can be done through your DHCP table or located on the phone in Settings – Status – Network status – IPv4 status.
  2. Log in the web Interface and click on the tabs in the top right that says “user login” and “basic” and change them to “Admin login” and “Advanced” Should look something like this when you have clicked both of the tabs.
  1. Go to the “Voice” tab and then click “Provisioning” Scroll down till you see the Firmware Upgrade Section and copy and paste cisco .load url in “upgrade rule”

Note: you can download the Firmware file here http://cisco.provu.co.uk/fw/

Note: If you firmware version is not there please email support@provu.co.uk or go to cisco website for the file. https://software.cisco.com/download/home/286037605

Note: If you bought the Cisco from ProVu please make sure you download the firmware for multi-platforms.

How to access the web interface on Polycom device

  1. Press the Menu/Home Key.
  2. Select Settings.
  3. Select Advanced.
  4. Enter the phones password (Default 456)
  5. Select Administration Settings.
  6. Select Web Server Configuration.
  7. Set Web Server to Enabled.
  8. Select Back then Save Config.
  9. After enabling web server configuration, refresh the browser.

Anymore concerns or problems please email Support@provu.co.uk

Welcome Fanvil!

We are proud to introduce our new partnership with Fanvil. Now in stock and available for next day delivery, the popular Fanvil H series of hotel phones and X series of IP desk phones can now be purchased from ProVu.

Fanvil H Series

Specially designed for the hospitality sector, Fanvil’s H series comprises of the H2, H3 and H5 phones. Offering three simple to use devices, these phones are ideal for use in hotel guest rooms where user requirements are often minimal. With solutions being deployed to hotels all over the world, from Ireland and Russia, to China and Cyprus, the H series can be easily deployed with full compatibility with 3CX.

Fanvil H Series

X210 & X210i Reception Phones

Ideal for busy receptionists and concierge, the X210 and X210i IP phones offer access to a wide range of features and functions. Perfect for tying a hotel or business network together, the X210 and X210i provide 106 programmable keys for BLF and speed dial, for additional functionality the X210i also features a flexible goose neck microphone for broadcast announcements.

Fanvil X210 & X210i Series

The X Series

As Fanvil’s flagship range, the X series covers all requirements from simple entry-level devices, to high end, enterprise-level phones with a 7″ touch screen, WiFi and Bluetooth connectivity. Featuring a sleek modern design, all devices in the X series have a high resolution colour display and HD audio quality.

Fanvil X210 & X210i

Check out the Fanvil range

How to firmware upgrade on polycom phones

  1. Obtain the IP address of the phone as it’s booting up, or by going to Menu > Status > Network > TCP/IP Parameters.
  2. Enter the IP address into a web browser. The phone has to be on the same local network as the computer in order for this to work.
  3. If your phone asks for a password, the default password is 456.
  4. Hover your mouse over the Utilities Menu and select Software Upgrade.
  5. Verify that the Server Type is set to Polycom Hosted Server and then select Check For Updates.

Note: If there is no available firmwares then your phone is on the latest version.

If you have anymore questions please email support@provu.co.uk

How to Hard Reset polycom phone.

  • Press “Menu” on your Polycom phone
  • Navigate to “Settings” –> “Advanced”. You will be prompted for a password. The default is “456”, but this may have been changed by your administrator.
  • Select “Admin Settings”
  • Navigate down screen to “Reset to Default”
  • From the Reset to Defaults menu, navigate to “Reset to Factory”

For older firmware, if you do not see “Reset to Factory”, do the following instead:

  • Select “Reset Local”. Phone will ask “do you really want to do this”; respond with “yes”; screen will return and look like nothing happened this is ok, move forward with next step.
  • Select “Reset Web”. Phone will ask “do you really want to do this”; respond with “yes”; screen will return and look like nothing happened this is ok, move forward with next step.
  • Select “Reset Device Settings”.  Phone will ask “do you really want to do this”; respond with “yes”.  Phone will restart at this point, just let it do it’s thing.

Reboot phone – once phone comes back up, the phone will now be in the same state as a Brand New Phone.

“Reset to Factory” – Reset to Factory combines Reset Local, Reset Device and Reset Web into one option.  This saves time and reboots and is the safest option.  You ONLY need to do the other options is you have old firmware that does not offer “Reset to Factory”. This is the best reset option.

(Older Firmware Only)

“Reset Local Config” – reset the locally saved user settings. If the phone was only used previously in a standard, minimal configuration.

“Reset Device Settings” – erases the flash. This removes all the settings that can be modified via the “Setup” when the phone first boots. These settings include boot server, DHCP servers, syslog servers, etc. Note: Please see below. Do not attempt this with a previously configured phone.

“Reset Web Configuration” – removes any information set via the phone’s WWW interface.

Anymore questions please do not hesitate to email support@provu.co.uk

Pairing Bluetooth headsets to Polycom phones.

  1. Navigate to Settings > Basic > Bluetooth Settings.
  2. Select Bluetooth then select On.The Bluetooth icon  is displayed in the status bar. After the icon displays, you can pair and connect your Bluetooth-enabled device.
  3. Turn your Bluetooth device on and place the device in Discovery mode.Refer to your Bluetooth device’s documentation for information on how to place your device in discovery mode.
  4. Return to Bluetooth Settings and select Manage Devices.
  5. Tap Scan to find your Bluetooth device.
  6. Select your headset in the scanned list in the Manage Devices screen.
  7. Tap Pair in the Available Devices screen to begin the pairing process.
  8. Select Connect to connect the paired device.The Bluetooth Headset icon  along with a message that the device is connected displays in the Manage Devices screen and in the status bar of the VVX phone

Note. Please see our compatibility chart if you are unsure about your headset.

https://www.provu.co.uk/headset-compatibility.html

Polycom VVX headset settings

Use these VVX phone settings for managing how headsets interact with your business calls: Headset memory: Choose to default all calls to your headset rather than going to your phone’s handset or speaker.

  • Go to Settings > Basic > Preferences > Headset > Headset Memory > Enable

Hookswitch: Enables you to answer or end calls by using a button on your headset, so you can control calls when you’re away from your phone.

  • Go to Settings > Basic > Preferences > Headset > Hookswitch Mode

If our compatibility chart did not provide enough information for you please click the link below for a in depth description about the phones you are using.

https://assets.ctfassets.net/xuyk8cewv1yh/6afoDhJShyQa66iQkY2ia6/7489c579b96f1084f874af39fb94aa33/smartvoice-using-headsets-with-polycom-phones.pdf

How to capture a SIP trace on a Snom phone

If you have contacted our support team with a technical issue we may require to see a trace from the phone.

Please note: This guide is for TLS, if you are using UDP or TCP please refer to the following guide below:

Here is how to obtain the logs from the phone.

Step 1 – Web browse to the phones web interface.

Step 2 – Once logged in navigate to SIP Trace down the left hand side (As shown below)

Step 3 – Click on Clear then replicate the fault you are having.

Step 4 – Once you have replicated the fault go back to this page (above) and click Reload.

Step 5 – Please save this trace into a plain text editor and send it over to support@provu.co.uk for us to investigate your issue further.

If you have any problems obtaining a trace please contact support@provu.co.uk or call 01484840048 option 2 for support.

How to capture a PCAP trace on a Snom phone

If you have contacted our support team with a technical issue we may require to see a trace from the phone.

Please note: This guide is for UDP/TCP, if you are using TLS please refer to the following guide below:

Here is how to obtain the logs from the phone.

Step 1 – Web browse to the phones web interface.

Step 2 – Once logged in navigate to PCAP Trace down the left hand side (As shown below)

Step 3 – Click on Start then replicate the fault you are having.

Step 4 – Once you have replicated the fault go back to this page (above) and click Stop.

Step 5 – Click ‘here‘ highlighted in blue (As shown below)

Step 6 – The trace will start to download, once downloaded please send this over to support@provu.co.uk for us to investigate your issue further.

If you have any problems obtaining a trace please contact support@provu.co.uk or call 01484840048 option 2 for support.

2N Function Licensing

Some 2N IP intercom functions are unavailable until a valid license key is entered. The following types of licenses are available:

Enhanced Audio (9137905)
Enhanced Video (9137906)
Enhanced Integration (9137907)
Enhanced Security (9137908)
Gold (9137909)
InformaCast (9137910)
NFC (9137915)
IP intercoms Lift module license (9137916)

https://wiki.2n.cz/hip/conf/latest/en/3-rozdily-mezi-modely-a-licencovani-funkci/3-2-licencovani-funkci

For more information on any of the licenses please see 2N’s wiki page above or contact: contact@provu.co.uk or support@provu.co.uk