3CX Basic Training Courses – June 2018

We will be running two 3CX Basic Training Courses later this month. Available to all ProVu resellers, the courses will take place at our offices in Huddersfield, West Yorkshire and are aimed at equipping you with the knowledge to sit and pass the Basic Certification exam.

Simply select your preferred session and register today to reserve your free space!

When & Where?

ProVu Offices,
Savile Mill,
Savile Street,
Huddersfield,
HD3 4PG

Tuesday 26th June, 10:00 – 14:00

Wednesday 27th June, 12:00 – 16:00

Places will be allocated free of charge on a first come, first served basis. Please note, these courses have a limited capacity – if you would like to arrange a course for 4 or more people please contact us.

Meet ProVu Vendors at CEBIT!

The 2018 CEBIT exhibition is quickly approaching! Taking place in Hannover, Germany, the show will run from the 11th – 15th June and is known as Europe’s Business Festival for innovation and digitisation.

A number of our vendor partners will be exhibiting at the show, some of whom are offering free tickets to attend!

ProVu Vendors Exhibiting at CEBIT

Hall 13, Stand C122
Hall 13, Stand C96
Hall 13, Stand B110
Hall 13, Stand C84
Hall 13, Stand D112

DrayTek Routers Now Available from ProVu

We are delighted to announce our new distribution agreement with DrayTek. Renowned for their reliability, security and longevity, DrayTek devices are undoubtedly the superior products in the market.

With more and more companies moving into the cloud, business continuity has never been more important. Rest assured, DrayTek offers an excellent product range helping you to ensure your customers are protected from network failure with features such as Failover Protection, High Availability and Load Balancing.

DrayTek Routers Now Available from ProVu

Vigor 130 Modem

Vigor 2762 Series

Vigor 2832 Series

Vigor 2862 Series

Discover the DrayTek Range

Panasonic Ghost Calls

If you are experiencing ghost calls on your Panasonic phone here is how you can stop them.

  1. Go on the web interface (you may need to enable the web interface from the phone by going to Basic settings > Other Options > Embedded Web = On
  2. Once on the web interface go to the Voip tab and click on the Line/s that are in use.
  3. Scroll to the bottom of the page and set “Enable SSAF (Sip Source Address Filter)” to Yes

If you are still experiencing any issues after the above setting is enabled please contact support@provu.co.uk

Receive Rewards with Sennheiser with our Exclusive Incentive Programme!

We are delighted to announce the launch of our new, exclusive Sennheiser Incentive Programme. Available to ProVu customers only, this new programme entitles you to claim rewards based on how much you spend on Sennheiser products from 1st June – 31st August 2018!

Becoming an authorised Sennheiser couldn’t be easier, simply complete our application form and start working towards your reward!

ProVu & Sangoma Webinar Series – Registration Now Open!

Sangoma Vega gateways offer a powerful solution enabling you to seamlessly connect existing digital or analogue networks to VoIP without the need to change the present infrastructure – this can have great benefits for environments where there simply isn’t the time or budget to implement an entire new system.

Register now for our upcoming webinar series when we will be joined by Sangoma’s UK & IRE Sales Director, Richard Smith and see how Vega Gateways can help you convert your existing analogue telephone systems to IP in preparation for the BT switch off.

Webinar 1: Sangoma Vega 60G Gateways in Focus
Wednesday 6th June, 11 am

Discover Sangoma’s Vega 60G range, during this webinar we will look at how the 60G range can seamlessly connect analogue and BRI/ISDN2 to VoIP in small-medium sized businesses.

Register now

Webinar 2: Winning Business with Sangoma Vega Gateways
Wednesday 20th June, 11 am

As the second part of our webinar series, this webinar will cover the entire Vega Gateway range and the various usage scenarios – guiding you on the solutions available to grow your business.

Register now

IPv6 in an Office – Tim Presents at UKNOF40

Our Technology Director, Tim Bray presented at UKNOF40 last week. Taking place at Manchester’s Central Convention Complex on Friday 27th April, the event was a free full-day conference for anyone within or interested in the internet industry.

As the person responsible for our system developments, Tim knows a lot about internet security and regularly consults our vendor partners on their provisioning services. Find out what he had to say in his presentation, ‘IPv6 in an Office’ in the video below.

Snom & 3CX Webinar – What Works Well?

Join us for the third and final instalment of our joint Snom and 3CX webinar series and discover what works well when using Snom and 3CX together.

Having previously covered the benefits of combining Snom and 3CX, this webinar will look at the unique features which can be unlocked when used together to provide a powerful, flexible communications solution.

Whether you’re interested to see a live demonstration of the tools available with 3CX’s award-winning software or discover how you can utilise Snom’s powerful io development tool to unlock new features and capabilities – you won’t want to miss this webinar!

Register Now

Important Panasonic Provisioning Notification

Important Panasonic Provisioning Notification

We have been informed by Panasonic that phones manufactured in mid-2017 have a problem with the embedded client certificate.

Affected devices are all TGP600/HDV series manufactured from July to November 2017. The issue is that the certificate loaded into the device at the point of manufacture only lasts for one year instead of the usual thirty. This affects provisioning systems which secure connections by validating a device’s client certificate. As a result of this, at some point in July 2018, these devices will start to fail to provision if client verification is being used.

The fix is to upgrade the firmware of the device to the following versions (or newer):

Model Name Firmware Version Download Link
KX-TGP600 06.021
KX-HDV130 06.121
KX-HDV230 06.121
KX-HDV330 06.021
KX-HDV430 06.021

For customers using our provisioning platform, please contact us to organise upgrades of your phones. We can handle this automatically for you, but will require your consent to do so – phones will not be automatically upgraded.

For customers using other provisioning systems, please get in touch with whoever manages the system to organise the upgrades. If they require assistance, we are happy to help.

Panasonic has also provided a website for checking your phones.

We would like to apologise on behalf of Panasonic for any inconvenience this may cause. If you have any questions, please don’t hesitate to get in touch, you can call us on 01484 840048 or email support@provu.co.uk.