We’re Supporting Snom at the ITSPA Summer Forum!

We’re going to be supporting Snom this week at the annual ITSPA Summer Forum where they will be exhibiting a selection of their products.

Tickets are still available for the event which is due to take place at the Osborne Clarke LLP offices in London on Thursday 29th June – If you’re a member they’re FREE!


Find out more & Register Here


If you’re going to be at the event, don’t forget to drop by the Snom stand and say hello to our Managing Director, Darren Garland and our new Sales Director, Craig Herrett – they’d love to see you there!

Using our product images on your website

We quite often receive requests from resellers who want to use the product images of the kit we supply on their own website.

We host different sized images and product datasheets for lots of the products we sell, these are stored logically using our product part codes, this means they can be easily accessed and pulled for use on your website.

It’s pretty simple really!

We have produced a guide for programmers which will explain everything you need to know so you can start integrating images into your own website.

Download the guide here: Using ProVu’s product images

We try our best to store images for all of our products, but if there is anything that you come across that is missing and you would like to access, please let us know and we will do our best to add the images to our library.

ProVu Appoints Craig Herrett as Sales Director

We are delighted to welcome Craig Herrett as our new Sales Director. With over 20 years’ of sales experience, including 4 years’ with VoIPon Solutions as Sales Manager and most recently Chief Operating Officer, Craig brings a wealth of knowledge and expertise to the role.

The move comes as our Founder and former Sales Director, Ian Godfrey prepares for retirement.

Commenting on his new appointment, Craig said, “I am very excited to be joining ProVu. As a market leader in VoIP hardware distribution throughout the UK, I have always been impressed with Darren, Ian and the team. I look forward to supporting the next level of growth whilst ensuring we stay true to the values of ProVu.”

We’re sure you’ll join us in welcoming Craig to the team, if you’d like to have a chat with him why not call us on 01484 840048.

IFSEC 2017 – See us there!

It’s the annual IFSEC trade show this week. Taking place at ExCeL, London our vendor partner 2N will be exhibiting at the show – see them at stand number F1100.

If you’re planning on attending the show, our Sales Account Manager, and resident intercom and access control specialist, Gavin Sykes will be attending the show on Wednesday 21st June. If you’d like to arrange a meeting with Gavin, feel free to email us contact@provu.co.uk.

How to route calls via prefixes on the 2N VoiceBlue Next

If you are using prefixes from your PBX in order to route out via different SIM cards you need to configure the voiceblue to be expecting this. The first thing you will need to do is assign the SIM cards to a GSM group. In this blog it’s configured for two SIM cards/prefixes. 

1. In the web user interface go to Gateway configuration > GSM group assignment and set each module to have their own group and press save.

2. Now we need to configure the prefixes that the voiceblue needs to be looking out for when a call gets sent to it. Under “Gateway configuration” go to “Prefixes” and then select one of the prefix tabs along the top.

2b) Once you’ve selected one of the Prefixlists we need to set the “Default count of digits” to the digit length we will be sending out via the SIM card and not how many are being sent to the voiceblue via the pbx. Example the voiceblue receives 12 digits and sends out 11 to the mobile network.

2c) Then we need to configure the table of accepted prefixes. This configures what prefix the voiceblue is looking for. In the “Detect prefix” field enter the desired prefix you are using then press “Add”. It should then appear in the list.

2d) Then we need to configure the “Table of replaced prefixes”. When the “/” is highlighted click the “Remove” button. Once removed in the “Remove prefix” field enter the desired prefix you are using and click the “add” button. Example: it should appear in the list as “8/”


2e) Once you’ve configured the above press save at the bottom and repeat for each prefix being used but remember to use a different list.

3a) Now we need to configure the LCR table. Go to “Gateway configuration” > “LCR table” and configure the first VoIP LCR by clicking the edit button.

3b) Then select the prefixlist that is going to be used for the first SIM group by editing “prefixlist or number of digits” with the prefixlist tab you configured earlier.

3c) We now need to configure the SIM group by going to “Groups/Tariffs” and selecting the required GSM group we created earlier.

3d) Press the OK button and then save the settings.

3e) Press the copy button for the VoIP LCR we just edited and then edit the prefixlist and GSM group as before for the second SIM routing and press OK and Save.

4) You should now be able to make calls via the desired SIM using prefixes on the voiceblue next.

Register now to access our FREE Online Technical Training Courses!

Good news! ProVu resellers can now access our online training courses for free! That’s right, there’s no catch – simply register for the courses you wish to access today and start developing your Technical Support Services.

What courses are available?
Online courses currently available include:

Gigaset DECT online training

SARK PBX online training

Snom Handset online training

Yealink Handset online training

What are the benefits?
Our online courses are designed to improve your technical knowledge across a range of leading VoIP hardware manufacturers – ultimately helping you to increase your hardware sales and support your customers more effectively!

Am I eligible?
Our online courses are technical-based, however, there are no limitations – you can register as many individuals as you like.

What’s involved?
All of our courses are divided into easily manageable chunks, enabling you to complete courses at your own pace


Find out more & Register Here


Here at ProVu, we pride ourselves on our in-depth product and technical knowledge. If you have a specific training requirement, please get in touch – we’d love to hear from you!

We’re sponsoring the 2017 Margin in Voice & Data

We’re proud to be sponsoring this year’s Margin in Voice and Data conference. Taking place on 22nd June, at the Forest of Arden Hotel and Country Club, Birmingham we will be joining the Distributor Zone for the second consecutive year.

What is Margin in Voice and Data?

Organised by Channel publishers, Comms Dealer, the event has been running for almost a decade and is designed to provide voice and data resellers with valuable insights into new evolving technologies. The event specifically focuses on commercial opportunities for Channel businesses.

Who can attend?

Qualifying delegates can attend for free. Places are offered to MD, CEO, and CTO level delegates from the following types of organisations, with revenues up to £2 million per annum.

  • Voice Reseller
  • Mobile Reseller
  • Data/IT Reseller
  • Managed Services Provider

Find out more & Register your interest to attend

With the main themes focusing on the shift to cloud communications, the connectivity solutions driving change and the value-added opportunities new business environments are creating for the ICT Channel. This year’s event is set to be a great one! If you are attending, don’t forget to drop by and say hello to the ProVu team!

Save & Learn with 2N’s Latest Promotion!

We’ve teamed up with 2N to bring you a brand new promotional offer. From now until the end of July 2017, ProVu resellers can purchase the new Helios IP Base intercom at a reduced price, plus, receive complimentary training from 2N’s UK Business Development Manager, Scott Foster with your first order!

Contact us for more information

Pricing and stock information is available on our reseller portal, ProSys. If you do not have access to ProSys and would like to create a reseller account, please complete our ProSys account request form.

Snom firmware update (

Snom has recently announce new firmware for its D3XX and D7XX series. Firmware version is now available to download on the Snom wiki: wiki.snom.com/Firmware/V8_9_3_60.

The new firmware offers a number of improvements to safety, stability, ease of use and functionality.

Please note: The update is for at all telephones in the D3XX and D7XX series from 2015 onwards. There may be issues caused if used with previous versions or special installations.

For more information about the firmware update please visit the Snom blog post here: www.snom.com/press/major-firmware-update-version-89360/

Meet our new Technical Support Manager!

Technical Support Manager - Andy Devine

We’ve recently welcomed a new member to the ProVu Team! Andy Devine joins us with over 10 years of technical support experience. Having worked across multiple tech industries including digital print, ePOS, GPS and vehicle telematics he joined our Tech Team as a Technical Support Manager last month.

Heading up our support team, Andy has a wealth of knowledge in the Tech sector which has seen him secure contracts in the US, Dubai, Abu Dhabi and Bahrain. Now residing in West Yorkshire with his wife, Andy is an ex-professional musician and enjoys spending time in his home recording studio. When he’s not in his recording studio, he can be found in his workshop working on his electronic and carpentry projects.

Commenting on his new appointment, Andy said, “I’m extremely happy to become a member of the ProVu Team, I look forward to working with the wide variety of products on offer and getting to know our customers.”

We’re sure you’ll join us in welcoming Andy to the team!