Did you know we have an invoice data API which gives a data feed of all recent invoices and credit notes.
The API returns a JSON document, which can then be fed directly to your accounting software to automate inputting of ProVu invoices and credit notes.
This is just one of our many APIs that our resellers have access to – check out more information about the other ProVu APIs available for you to use.
The majority of SIP phones we supply are PoE, therefore many manufacturers have made the decision not to include a power supply as standard. Over the last few months we have seen an extraordinary demand for power supplies in response to the dramatic increase in remote working, power supplies can be a vital component in ensuring the best WFH set up.
We’ve recently extended our product information and ordering APIs to make it easier for our resellers to access information about UK power supplies for the phones we supply. This information is ready for you to use, making ordering even simpler.
For phones that don’t include a power supply as standard, we give you the part code of the required UK power supply in our product information API. You can then simply pass a setting with your API order request to auto include the associated UK PSU. You can request this either on a line-by-line basis or for the entire order.
The advantage of using our data is if the power supply changes or new phones are listed, the data will be maintained by us and therefore there will be no need to update your data or code – giving you one less thing to worry about!
Information on accessing this data and ordering power supplies can be found in our API documentation. This can be found on ProSys. If you do not have a ProSys account or have forgotten your password, please complete our ProSys registration form.
If you would like to discuss how we can help you simplify your CPE fulfilment and management process and find out more about our APIs, please contact us on 01484 840048.
For many years we have been provisioning phones on behalf of our resellers, in fact we’ve provisioned more than half a million devices! As good as our provisioning is, we understand that not everyone has the need for our service.
For our provisioning customers we apply a sticker with identifiable settings on to the box of each phone, this allows the user or engineer to quickly identify devices and where they need to be without any hassle.
We are now able to offer this to all our resellers even if you don’t take our provisioning services!
Simply provide us with the key settings you want to be included on the label and we will print and apply the stickers for you. Once the despatch has been processed we will give you a list of the MAC addresses and settings that have been allocated to each device.
For a small charge per label you can significantly simplify and reduce the amount of time spent deploying phones on site – saving your engineers or customers valuable time and money.
Find out more about config settings labels
If you would like to discuss how we can help you simplify your CPE fulfilment and management process please call us on 01484 840048 or send your enquiry to contact@provu.co.uk
ProSys Management enables resellers to provision any TR-069 setting to their deployed routers using the manufacturer’s provisioning key.
Now with our latest update users have access to the full list of available settings for DrayTek, ASUS and Technicolor routers directly within ProSys – making it much easier to select the settings that are useful to you and your customers.
All ProVu provisioned routers come with one year’s free Management from the date of despatch and there is no setup up fee or minimum charge for using the service. Talk to us about getting started with ProSys Management or to arrange a online demonstration of the service.
Having launched last month, 3CX’s new V16 offers a host of new features and benefits, some of which we think add great value.
So, What’s New?
3CX has completely revamped its call centre module by introducing the following features:
3CX Live Chat & Talk comes as a WordPress plugin for easy installation or can be added to any website via script and enables website visitors to either ‘click to chat’ or ‘click to talk to an agent’ directly from their computer.
With seamless Office 365 integration, contacts and their status are synced in real time, enabling easy team communications from a 3CX extension.
Simplified Management
There are lots of different 3CX licences available and you’ll need to make sure you order the right system for your customer depending on whether they would like a subscription or perpetual licence, the number of users they have and what features they require.
The list of licence part codes looks long but really they are quite simple. We’ve put this quick reference guide together to help you to quickly pick out the correct part code for your install.
Please note, that from November 2020 new perpetual Standard and Professional licences are no longer available to purchase and therefore the list below has been updated to reflect this change.
Annual Subscription Licences
| Users | STD | PRO | ENT | New licence part code | Annual renewal part code |
|---|---|---|---|---|---|
| 4 |  |
Free | 3CXPSSPLA12M4R | ||
| 8 | |
Free | 3CXPSSPLA12M8R | ||
| 16 | |
3CXPSSPLA12M16 | 3CXPSSPLA12M16R | ||
| 24 | |
3CXPSSPLA12M24 | 3CXPSSPLA12M24R | ||
| 32 | |
3CXPSSPLA12M32 | 3CXPSSPLA12M32R | ||
| 48 | |
3CXPSSPLA12M48 | 3CXPSSPLA12M48R | ||
| 64 | |
3CXPSSPLA12M64 | 3CXPSSPLA12M64R | ||
| 96 | |
3CXPSSPLA12M96 | 3CXPSSPLA12M96R | ||
| 128 | |
3CXPSSPLA12M128 | 3CXPSSPLA12M128R | ||
| 192 | |
3CXPSSPLA12M192 | 3CXPSSPLA12M192R | ||
| 256 | |
3CXPSSPLA12M256 | 3CXPSSPLA12M256R | ||
| 512 | |
3CXPSSPLA12M512 | 3CXPSSPLA12M512R | ||
| 1024 | |
3CXPSSPLA12M1K | 3CXPSSPLA12M1KR | ||
| 4 | |
3CXPSPROFSPLA12M4 | 3CXPSPROFSPLA12M4R | ||
| 8 | |
3CXPSPROFSPLA12M8 | 3CXPSPROFSPLA12M8R | ||
| 16 | |
3CXPSPROFSPLA12M16 | 3CXPSPROFSPLA12M16R | ||
| 24 | |
3CXPSPROFSPLA12M24 | 3CXPSPROFSPLA12M24R | ||
| 32 | |
3CXPSPROFSPLA12M32 | 3CXPSPROFSPLA12M32R | ||
| 48 | |
3CXPSPROFSPLA12M48 | 3CXPSPROFSPLA12M48R | ||
| 64 | |
3CXPSPROFSPLA12M64 | 3CXPSPROFSPLA12M64R | ||
| 96 | |
3CXPSPROFSPLA12M96 | 3CXPSPROFSPLA12M96R | ||
| 128 | |
3CXPSPROFSPLA12M128 | 3CXPSPROFSPLA12M128R | ||
| 192 | |
3CXPSPROFSPLA12M192 | 3CXPSPROFSPLA12M192R | ||
| 256 | |
3CXPSPROFSPLA12M256 | 3CXPSPROFSPLA12M256R | ||
| 512 | |
3CXPSPROFSPLA12M512 | 3CXPSPROFSPLA12M512R | ||
| 1024 | |
3CXPSPROFSPLA12M1K | 3CXPSPROFSPLA12M1KR | ||
| 4 | |
3CXPSPROFENTSPLA12M4 | 3CXPSPROFENTSPLA12M4R | ||
| 8 | |
3CXPSPROFENTSPLA12M8 | 3CXPSPROFENTSPLA12M8R | ||
| 16 | |
3CXPSPROFENTSPLA12M16 | 3CXPSPROFENTSPLA12M16R | ||
| 24 | |
3CXPSPROFENTSPLA12M24 | 3CXPSPROFENTSPLA12M24R | ||
| 32 | |
3CXPSPROFENTSPLA12M32 | 3CXPSPROFENTSPLA12M32R | ||
| 48 | |
3CXPSPROFENTSPLA12M48 | 3CXPSPROFENTSPLA12M48R | ||
| 64 | |
3CXPSPROFENTSPLA12M64 | 3CXPSPROFENTSPLA12M64R | ||
| 96 | |
3CXPSPROFENTSPLA12M96 | 3CXPSPROFENTSPLA12M96R | ||
| 128 | |
3CXPSPROFENTSPLA12M128 | 3CXPSPROFENTSPLA12M128R | ||
| 192 | |
3CXPSPROFENTSPLA12M192 | 3CXPSPROFENTSPLA12M192R | ||
| 256 | |
3CXPSPROFENTSPLA12M256 | 3CXPSPROFENTSPLA12M256R | ||
| 512 | |
3CXPSPROFENTSPLA12M512 | 3CXPSPROFENTSPLA12M512R | ||
| 1024 | |
3CXPSPROFENTSPLA12M1K | 3CXPSPROFENTSPLA12M1KR |
Perpetual Licences
| Users | STD | PRO | ENT | New licence part code | Maintenance renewal part code |
|---|---|---|---|---|---|
| 4 | |
– Not available – | 3CXPSM-PS4 | ||
| 8 | |
– Not available – | 3CXPSM-PS8 | ||
| 16 | |
– Not available – | 3CXPSM-PS16 | ||
| 32 | |
– Not available – | 3CXPSM-PS32 | ||
| 64 | |
– Not available – | 3CXPSM-PS64 | ||
| 128 | |
– Not available – | 3CXPSM-PS128 | ||
| 256 | |
– Not available – | 3CXPSM-PS256 | ||
| 512 | |
– Not available – | 3CXPSM-PS512 | ||
| 1024 | |
– Not available – | 3CXPSM-PS1K | ||
| 4 | |
– Not available – | 3CXPSM-PSPROF4 | ||
| 8 | |
– Not available – | 3CXPSM-PSPROF8 | ||
| 16 | |
– Not available – | 3CXPSM-PSPROF16 | ||
| 32 | |
– Not available – | 3CXPSM-PSPROF32 | ||
| 64 | |
– Not available – | 3CXPSM-PSPROF64 | ||
| 128 | |
– Not available – | 3CXPSM-PSPROF128 | ||
| 256 | |
– Not available – | 3CXPSM-PSPROF256 | ||
| 512 | |
– Not available – | 3CXPSM-PSPROF512 | ||
| 1024 | |
– Not available – | 3CXPSM-PSPROF1K | ||
| 4 | |
– Not available – | 3CXPSM-PSPROFENT4 | ||
| 8 | |
– Not available – | 3CXPSM-PSPROFENT8 | ||
| 16 | |
3CXPSPROFENT16 | 3CXPSM-PSPROFENT16 | ||
| 32 | |
3CXPSPROFENT32 | 3CXPSM-PSPROFENT32 | ||
| 64 | |
3CXPSPROFENT64 | 3CXPSM-PSPROFENT64 | ||
| 128 | |
3CXPSPROFENT128 | 3CXPSM-PSPROFENT128 | ||
| 256 | |
3CXPSPROFENT256 | 3CXPSM-PSPROFENT256 | ||
| 512 | |
3CXPSPROFENT512 | 3CXPSM-PSPROFENT512 | ||
| 1024 | |
3CXPSPROFENT1K | 3CXPSM-PSPROFENT1K |
We’ve recently made improvements to the user interface on ProSys which allows you to add configuration settings to the phones and routers you are ordering – we have also introduced more user friendly field names for adding configuration details to your routers.
For routers you are able to set PPP Username, PPP password, Wi-Fi SSID, Wi-Fi password, Disable WLAN and select a configuration template if you have multiple templates set up. This enables you to have routers shipped directly to your customers’ address pre-provisioned and ready to work automatically out-of-the-box. If you have default settings you would like to use for your devices, talk to our support team and we can work with you to set up your configuration templates.
Order screen:
Adding items to your basket – simply start typing in the item you would like to order and select the item from the drop down list. To add config setting to the items in your basket, click the ‘config’ button.
Add configuration screen:
If you do not have a login or have forgotten your password you are able to request a new one here. We encourage you to let us know what you think and would be very grateful for any comments, problems and suggestions on how we could improve ProSys in the future to best suit your needs – login and send us your feedback.
Did you know? You are also able to place orders using our Ordering API, for automated order processing between your systems and ours. Details include ordered items and quantities, delivery information, carrier service, branding settings and configuration details for zero touch provisioning.
With Christmas quickly approaching, we would like to share our shipping and opening times over the festive season. This year will be offering delivery options via APC.
Opening times
| Day | Opening Hours |
|---|---|
| Christmas Eve | 9:00-13:00 |
| Christmas Day | Closed |
| Boxing Day | Closed |
| Thursday 27th | 10:00-16:00 |
| Friday 28th | 10:00-16:00 |
| New Year’s Eve | 10:00-16:00 |
| New Year’s Day | Closed |
| Wednesday 2nd | Back to normal |
Delivery Times
If you or your customers’ premises will be closing over the Christmas period, let us know and we can adjust the shipping dates of your orders accordingly – this will help to avoid any unnecessary delays that may be caused by attempted deliveries while you’re closed.
| Order | APC Cut off | APC Delivery |
|---|---|---|
| 20th | 16:45 | 21st |
| 21st | 16:45 | 24th* |
| 24th | No collection | 28th |
| 27th | 14:30 | 28th |
| 28th | 14:30 | 31st |
| 31st | No collection | 3rd |
| 2nd | 16:45 | 3rd |
Please note: Christmas is a busier time than usual for courier companies, we will be operating a ‘best endeavour’ service and therefore collection and delivery times may vary. If it is important that your parcel is delivered on a particular day it may be worthwhile considering a priority service – talk to our team about your requirements.
*For delivery on the 24th December, you will need to request an AM priority service.
3CX has become a popular choice among many of our resellers, but what is it that makes ProVu the optimum partner for these award-winning IP PBX software licences?
One Stop Shop
Credit Facilities
Free Training
Pre & Post Sales Support
Fast TurnaroundAnd it doesn’t stop there, we’re constantly on the lookout to improve our product offering and are currently exploring new products such as call recording software to enhance your 3CX offering… watch this space for more information coming soon!
We’re delighted to announce we have been awarded the Master Reseller status by Cisco! Having launched the Multiplatform series of IP desk phones back in 2016, we have become the no.1 reseller in Europe, making us the optimal ITSP partner.
Thanks to our new accreditation, we will be bringing even more Cisco products to the Channel, including the brand new entry-level 6821 desk phone which we expect to launch early in the new year.
Acting as a replacement for the popular SPA range, the MPP series is designed to work with any 3rd party hosted and/or onsite platform – this includes leading platforms such as Broadsoft, Asterisk, RingCentral and Metaswitch to name just a few.
Simplify your deployments
With a range of services designed to simplify the deployment of CPE, you are safe in the knowledge that we have the tools and expertise to deliver the service you truly require. From automatic zero-touch provisioning, to remote device management, you can take control of your orders both pre and post deployment. Plus, with personalised branded shipping options, we can help you to ensure your customer experience is maintained through every step of the journey.
