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Bria Enterprise for Mobile – Selecting the correct registration method for your SIP Platform

When the CounterPath Bria Enterprise application is used on a mobile device the native operating system (Android or iOS) can close the application when it is running in the background to preserve battery life.

As this can happen, it is important to make sure the application is still receiving phone calls regardless of whether the application is open and running in the foreground, or if the application is:

  • Running in the background
  • Closed (Manually, or by the Operating System to save battery)

The Bria Enterprise Application ensures this by utilising the Bria Push Servers to take over the SIP registrations of the accounts. In most cases this is when the application is closed, or running in the background.

Now, because some SIP servers support multiple SIP Registrations per SIP extension and some only allow one SIP registration per extension it’s important to configure the CCS provisioning portal with the correct value to reflect your SIP servers registration method (otherwise your clients may end up missing calls).

The table below shows the setting that changes the application and Push servers behaviour. Hopefully from the information below you can choose the appropriate value. Remember after each change in the CCS portal each user needs to logout of their application and back in again to apply the changes.

Setting: accountN.briaPush.RegistrationMode
(where N is a number from 1 to 5)		Parameters: 0,1,2,3
accountN.briaPush.RegistrationMode  controls how the combination of the Bria Enterprise client and the Bria Push server interact with the SIP server. Continuous (2) and Standard (0) are used if your VoIP service provider supports multiple registrations. Single Device Takeover (3) and Single Device Emulation (1) are used if your VoIP service provider does not support multiple registrations.

0:Standard (Dual Instances Alternate): Allows both the Bria Push servers and the Bria Enterprise clients to register to a customer’s SIP account in an alternating manner. In this mode, there may be short overlaps of registration where both the Bria Push server and the Bria Enterprise client are registered to the SIP server. Some PBXs, SIP servers or SIP services may have issues with this registration overlap. If you encounter an issue with registering to the SIP server or receiving push notifications, select a different mode. This option is equivalent to the deprecated pushSingleRegistration setting set to False.

1: Single Device Emulation (Single Instance Alternate): Ensures that both the Bria Enterprise client and the Bria Push server unregister before the other one registers. In other words, the Bria Enterprise client and the Bria Push server never register to a PBX, SIP server, or SIP service at the same time. The Bria Enterprise client controls the registrations by requesting the Bria Push server to register only after the Bria Enterprise client has de-registered and alternately, by receiving confirmation that the Bria Push server has de-registered before the Bria Enterprise client registers directly to the SIP server.

The Bria Enterprise clients will also not register while they are in a call delivered through the Bria Push server so that they do not cause potential issues with the call in progress being terminated by the SIP Server. This option is equivalent to the deprecated pushSingleRegistration setting set to True.

Note that when in the Single Device Emulation mode, there are periods of time (typically fractions of a second) when neither the Bria Enterprise client or the Bria Push server will be registered to the PBX, SIP server or SIP service. This gap could lead to a missed call if the call is presented to the SIP server at the same time that neither element is actively registered. This is a downside of the requirement of the SIP server that only one element can be registered at any one time.

2: Continuous (App Foreground, Server Persistent): Ensures that the Bria Push server is always registered on behalf of the Bria Enterprise client. The Bria Enterprise client still registers directly to the SIP server when in the foreground, but the Bria Push server does not de-register from the SIP server. In this mode, all inbound calls and all outbound calls from the Bria Enterprise client are handled by the Bria Push server.

The Continuous mode, in particular, is used when a SIP server supports multiple registrations at the same time. This mode avoids any gap in SIP registration because the Bria Push server is always registered on behalf of the Bria Enterprise client. In the event of a call to the SIP account while the Bria Enterprise client is in the foreground, the Bria Enterprise client will receive an INVITE directly from the SIP server and via the Bria Push server. The Bria Enterprise client will filter out these duplicate events and only allow one of the call attempts to progress.

3: Single Device Takeover (Single Instance Takeover): This is an enhanced option of the Single Device Emulation mode. The Bria Enterprise client and the Bria Push server take over registrations from each other without unregistering first. Neither the Push server or the Bria Enterprise client sends SIP de-registration messages when transitioning from one element to the other. It aims to eliminate gaps that are present in the other registration mode. This mode is in some cases beneficial for SIP servers that only support single registration.

Explore Fanvil’s new Work From Home Winter Bundle

Just for this month, we are delighted to offer you an exciting new Winter promotion bundle from Fanvil. Purchase an X6U and receive a WF20 WiFi dongle & PSU completely FREE. But hurry this offer is only available for a limited time, so get your work from home bundle today!

Discover Fanvil’s work from Home bundle

Find out more

 Fanvil X6U Enterprise IP phone
With the same great features and affordability you have come to expect from Fanvil, the X6U enterprise IP phone offers users a large 4.3” colour screen and 2 x 2.4” colour side displays for up to 65 digital label keys across multiple pages with 12 dual-coloured physical keys.

Find out more

 Fanvil WF20 USB WiFi dongle
Compatible with many of the Fanvil range, the WF20 WiFi dongle gives user devices extended connectability to wireless networks. Plug and play with the WF20 through connection to a USB port.

To place your order, simply contact one of our Fanvil experts today on 01484 840048 or email contact@provu.co.uk to find out more!

Order Today

*Offer is available until the 31st December.

Kick off the New Year as a 3CX Certified Partner

As we enter the festive season, it’s often a great time to get ahead for the New Year. As things begin to quieten down, it may mean you can get round to the tasks you don’t always have time for. Join us on 16th and 17th December for our virtual 3CX Basic Training course as we help you prepare to ramp up sales for 2021.

With a number of changes coming to 3CX in January, there couldn’t be a better time to gear up your partner status and maximise your potential as an accredited 3CX partner. From 1st January 2021, affiliate partners who have not achieved a revenue target of £2500 and haven’t obtained the bronze certification will be demoted. register now to get ahead of the changes.

Throughout this free course our Technical Solutions Director, Muhammad Bajwa will cover everything you need to know ready to sit the basic certification.

Course Topics Include:

  • 3CX Installation
  • Installing the Apps
  • Desktop Phone Configuration
  • Firewall Configuration
  • Configuring VoIP Providers/SIP Trunks
  • Voicemail
  • Digital Receptionist
Simply complete our sign up form to virtually be there! To gain the basic certification you will be required to sit the 3CX basic exam, this will need to be completed following the course.

Find Out More & Register

To speak to a member of our sales team about 3CX training or the impending changes please call 01484 840048 or email contact@provu.co.uk.

How to capture a PCAP trace on a 2N unit

If you have contacted Support regarding a technical issue that you are having with your 2N door intercom then we may have asked you to capture a trace replicating the fault.

This guide will show you how to capture a PCAP trace from a 2N Door Intercom.

Step 1:

Web browse to the IP address of the intercom. If you don’t have a DHCP table or network scanner to find the IP address reboot the intercom and wait for the second beep tone, after this press the main button 5 times. The intercom should then read the IP address out to you.

More information on this can be found on 2N’s Wiki.

Step 2:

Once you have logged into the web interface go to System highlighted below:

Step 3:

Go to Network > Trace as highlighted below:

Step 4:

Once you are on the Trace page, press the red record button to start the trace > This is now the time to replicate the fault the customer is experiencing.

Step 5:

Once the fault has been replicated press the Stop button > then press Export > Finally send this to support@provu.co.uk

If you have any problems with this please contact support on 01484840048 option 2 or email support@provu.co.uk.

How to add BLF/presence on CounterPath Bria Stretto

Did you know you can get BLF (busy lamp fields) on your Bria softphone client, if not here is how to set this up:

Step 1:

On the Bria Stretto client go to > Contacts > Buddies > press the plus button to add a new buddy.

Step 2:

Config the buddy with the relevant SIP credentials and make sure to select softphone from the drop down list as per the screen shots below:

Now that all the configuration has been entered click the Tick at the top right of the page to save.

Once these steps have been completed you should be able to see when your colleagues are not available or on the phone etc…

If you have any further CounterPath technical queries please feel free to contact support on 01484 840048 option 2 or email support@provu.co.uk

The Business Continuity Checklist

ProVu, your one-stop shop for all you business continuity needs.

       
Headsets Headsets to suit all requirements, from budget wired headsets to wireless, Teams certified devices, we have you covered.
USB Cameras Keeping connected virtually couldn’t be easier with USB cameras ready to be connected to PCs, laptops and compatible handsets.
Personal Speakerphones Great for on the move and at home, personal speakerphones help to maintain optimal call clarity when you need a rest from your headset.
Microsoft Teams Certified Devices With many companies choosing Teams as their preferred platform, we have a range of certified compatible devices available.
IP Video Phones Stay connected with an IP video phone, ideal for those who want the functionality of a desk phone with the ability to put a face to the call.
Softphone Licenses Remotely manageable and configurable, softphones can offer a great solution for those looking for a platform to use across multiple devices and locations.
IP Desk Phones Utilising desk phones both in the office and at home can help to create an element of normality in workers’ routines.

Get in touch to discuss your requirements

We’re here to support you; whatever your requirements, our team are on hand to help you every step of the way. With automatic device provisioning and branded or white labelled next day delivery available, your customers will be up and running in no time.

Call 01484 840048 or email contact@provu.co.uk. to discuss your requirements with a member of our team.

Prepare for Winter with ProVu

Winter often comes with its own challenges but 2020 could bring one of our most challenging winters yet. Ensuring business continuity in the face of potential adverse weather conditions can be tricky. Combine that with a global pandemic, a national lockdown, local restrictions and self-isolation and it’s easy to see that having the right work from home solution couldn’t be more important.

Prepare for Winter with ProVu

PSU/PoE Injector/Switch

Power Supplies

 For those utilising a VoIP phone outside of the office, additional power supplies, PoE injectors or switches may be needed for devices to function. Many homes aren’t often set up for the wired connection of multiple devices. Switches can provide an ideal solution for connecting numerous items to the internet.

Softphones & Licenses

Softphones & Licenses

 Access calls and messaging on any device. Whether your customers enjoy making and taking calls via their mobile, computer or on a deskphone, softphones offer you a flexible communications solution which can be remotely managed.

With options available from CounterPath and 3CX, we can provide the right solution for your needs.

Headsets

Headsets

 If you don’t have one, you need one! Not only do they help to mask your peculiar taste in music, they’re also key to maintaining a professional experience with built-in noise cancelling. We supply headsets to suit all budgets and requirements get in touch to find out more.

USB Cameras

USB Cameras

 Both Yealink and Fanvil offer compact USB cameras. The UVC30-Desktop and CM60 devices are ideal for connecting desktop computers and laptops, perfect for keeping connected virtually.

Desk Phones

Desk Phones

 Many users are accustomed to using a desk phone, maintaining the same set up at home can be a great way to create some level of normality to workers who are new to home working.

WiFi & Cordless phones

WiFi & DECT Phones

 Fed up of having a network cable running across multiple rooms? WiFi & DECT phones offer an ideal solution for those looking to save the trip.

Personal Speakers

Personal Speaker Phones

 A mini conference phone, just for you. Personal speakerphones provide a great level of audio and call quality, helping to maintain a professional approach, regardless of location.

Provisioned Hardware

ProSys

 Save yourself the hassle. We can ship over 200 devices from across 11 different brands pre-provisioned, ready to work out-of-the-box. Simply add your preferred configuration settings to your order on ProSys and we’ll take care of the rest.

What’s more, you can then remotely manage your provisioned hardware on ProSys enabling you to carry out firmware upgrades and device settings from the comfort of your kitchen table.

Contact our Specialists

With many items now in stock and available to be shipped direct to site the very next day, we’re here to support you this winter. For assistance with putting together your solution or to discuss any additional hardware you may require with a member of our team simply call 01484 840048 or email contact@provu.co.uk.

Introducing the DrayTek Vigor 2927 Routers

Building on the success of their 2926 range of dual-Ethernet WAN routers, DrayTek have decided to go one better and launch the 2927 range as its replacement.

Sharing many of the same features, the 2927 builds on DrayTek’s robust, reliable router range by offering the following:

New Connectivity

  • The 2926 had models including ‘n’ Wi-Fi and ‘ac’ Wi-Fi.
  • The 2927 has models including ‘ac’ Wi-Fi and ‘Lac’: ‘ac’ Wi-Fi as well as built-in dual-SIM 3G/4G connectivity, which can be used for failover, load balancing or as the primary connection.

One More Dedicated LAN Port

  • The 2926 had 4 dedicated LAN ports, with a 5th port configurable to LAN or WAN.
  • The 2927 has 5 dedicated LAN ports, with a 6th port configurable to LAN or WAN.

Higher Total Throughput

  • The 2926 had a total throughput of 400Mbps on each WAN port.
  • The 2927 has a total throughput of 900Mbps on each WAN port, and through load balancing you can even achieve speeds of up to 1.8Gbps. With this comes higher VPN speeds, totaling up to 800Mbps rather then the 2926’s 60Mbps.

More VPN Tunnels

In today’s remote-working world, it is more important than ever to ensure that workers outside the office have fast, secure, reliable access to your company’s network and files.

  • The 2926 allowed for up to 32 VPN tunnels.
  • The 2927 allows for up to 50 VPN tunnels, at up to 800Mbps as above.

Discover the DrayTek Vigor 2927

Reap the Rewards of Sangoma Vega Gateways with ProVu

Sangoma Vega Gateway Installation Offer

It’s time for you to reap the rewards of Sangoma Vega Gateways. Discover how our new promotion can help you to get up and running with the Sangoma range.

We’ve teamed up with Sangoma to bring you an exclusive offer. Simply purchase any Sangoma Vega Gateway from ProVu before 31/12/20 to receive free* remote installation worth up to £250.

We know that gateways aren’t always the easiest devices to install, but we don’t want this to hold you back! You too can now reap all the associated benefits that Sangoma’s Vega gateways offer without the worry. With our expert team here to support your install and the switch off of ISDN looming there couldn’t be a better time to explore Sangoma’s Vega Gateway range.

Discover Sangoma’s Vega Gateway Range

Benefits of Sangoma’s Vega Gateways

  • Provide all the benefits of SIP without the associated installation costs
  • Devices available to suit PSTN Trunking and SIP trunking
  • Fast solution to upgrade existing infrastructure with minimal disruption
 Sangoma Vega Gateway Range

With many premises currently quieter than normal, it’s a great time to install new equipment and upgrade legacy systems. What’s more, with support from our expert technical engineers, we’ll take you through the process of configurating your gateway helping you to develop the skills to carry out future deployments.

To find out more about the Sangoma Vega Gateway range or about taking advantage of our free remote installation offer please call 01484 840048 or email contact@provu.co.uk.

*Offer Terms & Conditions

  1. Free remote installation available with first purchase of a Sangoma Vega Gateway. Existing customers are not eligible.
  2. Remote installation service will be provided by ProVu Communications at an agreed time and date. Operating hours are between 09:00 – 17:30, Monday – Friday.
  3. Free service cannot be transferred to any other product or monetary value.
  4. Eligible customer must register to become a Sangoma Partner to receive free service.
  5. Free installation is limited to one per company.

Say Hello to Sangoma’s H-Series Wireless Headsets

Discover Sangoma’s first wireless headset range with ProVu. Now in stock and available to order, the Sangoma H-Series utilises DECT technology to provide superior sound quality for up to 8 hours per day.

Available in two different variants, there’s a headset to suit any call type.

Which one will you choose?

H10 Wireless Headset

RRP:£128.30

Ideal for use with any of Sangoma’s S-Series of IP phones, users of the H10 wireless headset can enjoy calls from their desk phones with a range of up to 120 metres.

H20 Wireless Headset

RRP:£162.52

Designed for users who want the flexibility to join calls by both their IP phones and softphone client. The H20 can be directly connected to laptops and IP desk phones.

Discover the Sangoma H-Series

Headsets are a key component to any work from home set up. For assistance with your headset selection or in creating a resilient work from home solution call 01484 840048 or email contact@provu.co.uk.