Some 2N IP intercom functions are unavailable until a valid license key is entered. The following types of licenses are available:
Enhanced Audio (9137905)
Enhanced Video (9137906)
Enhanced Integration (9137907)
Enhanced Security (9137908)
Gold (9137909)
InformaCast (9137910)
NFC (9137915)
IP intercoms Lift module license (9137916)
For more information on any of the licenses please see 2N’s wiki page above or contact: contact@provu.co.uk or support@provu.co.uk
If you have contacted our support team regarding an issue with CounterPath’s Bria Enterprise application we may require some logs from your application that you will need to generate.
Step 1 – Open the Bria Stretto application and click on > Help > Troubleshooting (As shown below)
Step 2 – The following window should open, from here click on the Support tab > Change the Log Level to Verbose then close the window.
Once you have closed the above window you can now replicate your fault.
Step 3 – Once you have replicate the fault go back to help > Troubleshooting > Support then press Send Log Report.
Once you have clicked on Send Log Report the following window should pop up:
Step 4 – Click Send Log, this will generate a log reference (As shown below)
Please send this log reference over to us with the user account that this log belongs to so we can find it on the CounterPath Portal.
Please note: You need to contact us once the log has been generated as they don’t stay on the portal for long.
Yealink Star Connection is where you can connect multiple devices together.
The CP960 supports this feature so you can have larger conferences.
You can connect up to four CP960’s together, one will be the master phone and the rest will act as slave phones.
The Master phone will keep all of its features but the slave phones only sync some of the features of the master phone such as call mute and DND. The slave phones are only used for speakers and microphones.
Here is how to set up Star Connection:
Please note: before you start you must make sure that all the Yealink CP960’s are on the same subnet.
From the CP960 that you want to be the Master unit go to > Settings > Advanced Settings (default password: admin) > CP Star Connection > Create Group (this will generate a random four digit pin)
Now from the slave units go to > Settings > Advanced Settings > CP Star Connection > Search Group (this will automatically find the Master unit if they are on the same subnet) > once it finds the Master unit click > Join > enter the four digit pin displayed on the Master unit > OK.
The Slave units will then reboot into slave mode as shown below:
Once the slave units have rebooted you will be presented with a message on both units as per below:
Once all the Slave units have rebooted and you have confirmed by pressing ‘OK‘ you can then ‘Stop Broadcast‘ on the Master unit.
You have now successfully setup Yealink CP Star Connection.
If you have any issues with any of the above please contact support@provu.co.uk or call 01484840048 option 2 for support.
If you want to manage a phone that was not bought through ProVu don’t worry, you can still manage the phone by using our portal, here is how to raise an adoption in ProSys:
On the Prosys dashboard under Management please go to > Manage Adopted Phones:
Then click on Adopt Phones > Enter the Phone Type e.g. Yealink then enter the MAC addresses or serial numbers of the phones you wish to adopt, please see example below:
After this press > Go > then select the Phone Model for each MAC or serial number as per below:
Once this is done you will be presented by the following screen:
We just need to go through our checks before proceeding.
If the phone is redirected elsewhere or if it was originally sold by us but to another re-seller, we may need to contact you.
Once the adoption has been processed at ProVu’s side you should then be able to manage this as you please.
Please note: This service does come at a cost of £5 +VAT per phone.
If you have any problems with raise an adoption in ProSys please contact the support team on 01484840048 option 2 or contact support@provu.co.uk
If you are managing phones in ProSys whether that be adoptions or phones bought from ProVu, here is how to add any provisioning parameter onto the phone:
On the ProSys Dashboard locate the phone you wish to add configuration to by either searching for the MAC address or selecting the make and model from ‘List all devices‘ as shown below:
Once you have located the phone you wish to add provisioning to click on ‘View‘ or ‘Alid‘ under ‘Device Details’ as per the image below:
Then select ‘Edit Config‘ or ‘Add Conifig’
Once you are on the configuration page go to > ‘Add Any Setting‘ tab > from here you can add any provisioning parameter you like in the ‘Key‘ and ‘Value‘ fields:
You should be able to find the provisioning parameters for your phone on the administration guide for the make and model.
Once you have found the parameters you wish to provisioning for example ‘Timezone‘ setting for Gigaset
SYMB_ITEM_BS_IP_Data1.uiI_TIME_TIMEZONE:26
You will enter the following:
Once you have entered the parameter click ‘Save configuration‘ then the next time the phone calls home to our server it should pull down its new setting or you can simple reboot the phone to make it call home faster.
If you have any problems with any of the steps above please contact our support desk, support@provu.co.uk or 01484840048 option 2.
Christmas has come early this year! The folks over at Sennheiser are offering you an incredible deal, whereby Provu Resellers can save a massive up to 50% off RRP on all of our Sennheiser headphones/headsets! So whether you fancy bagging yourself a new headset or are looking to upgrade your employees kit, upgrade your audio with the gift of Sennheiser. Contact us to place your order.
On our lead up to Christmas, we have teamed up with Snom to bring you an early Christmas saving. Available from the 2nd December the 31st December, we’re giving you the opportunity to receive a free C520 Conference Phone when you buy 8 D712 handsets! Offering a great starter package for small businesses, this deal is a great opportunity to add conferencing to you partners’ solutions.
The D712 IP desk phone, which is a future-proof replacement to the popular Snom D710. As the entry level phone to the D7 series, boasts support of up to 4 SIP accounts and features a 4-line black and white backlit graphical display with 5 configurable function keys with LEDs and an upgraded IPv6 support. Plus, with Snom’s superior HD audio quality, the D712 is ideal for everyday business use.
But that’s not all in the offer. If you order 8 of the D712 handsets, you get a free C520 IP Conference phone. The C520 is a stylish and useful conferencing solution, packed with features. It gives the flexibility to expand the conference area using wireless DECT microphones which are included and optional hands-free devices. Making the C520 ideal for conferences and companies of all sizes.
Find out more about the Snom C520
To discuss your Snom solutions with a member of the ProVu team and to learn how the D712/C520 package could benefit your business please call 01484 840048
We’re giving ProVu resellers early access to our Black Friday Offers! Available until Monday 2nd December, you can save an additional 10% on all clearance items.
With products from some of the world’s leading manufacturers, there’s plenty to choose from, simply call us on 01484 840048 or email contact@provu.co.uk to place your order, but hurry, once it’s gone, it’s gone! Additional 10% discount will be applied at the checkout.
Did you know you can now benefit from both corded and cordless communication with Yealink’s new T5 Series of IP desk phones? Simply connect a DD10K DECT dongle to any of the T53W, T54W or the T57W desk phones to transform it into a multi-function device, acting as both a desk phone and DECT base station with support for up to 4 DECT handsets.
Adding increased mobility by combining both fixed line and DECT to your solutions offers a range of benefits to users in a number of applications. Whether you’re looking for flexibility, or a low-cost option for your customers, Yealink’s corded-cordless offering is easy to deploy, simply connect the DD10K DECT dongle to the USB port on your handset and away you go – No complex technical operations or installation of messy cables required!
Case 1 – Retail/Small Office/Warehouse
Ideal for retail, small office and warehouses, the T5 corded-cordless solution enables a group of staff to share one phone system. With one fixed T5 desk phone, perhaps on a reception desk, additional members of staff can benefit from the use of a DECT phone to make and take calls when they are on the move.
Case 2 – Senior Executive Office
Give Senior Executives the best of both worlds, they can benefit from having a fixed desk phone on their desk and a DECT phone which can be seamlessly switched between when they need to leave their desk. Additional members of staff can then also benefit by connecting a DECT handset to the T5 desk phone come base station.
20th Anniversary Offer
Join in the celebrations with our exclusive Yealink 20th Anniversary Offer! Available until the end of December 2019, you can save 20% off the standard trade price on our exclusive bundle which consists of a T54W, DD10K DECT Dongle and W53H DECT handset. To place your order simply call 01484 840048 or email contact@provu.co.uk.
Offer product code: T54W-DD10K-W53H
2019 has been a big year for ProVu and as we edge towards the end of our 20th Anniversary celebrations we’re delighted to announce that we’ve teamed with Yealink to offer you an exclusive promotion which is sure to see the year end with a bang!
With up to 20% off the standard trade price, and a huge 53% off the RRP, you can now purchase the Yealink T54W with the DD10K DECT Dongle and a W53H DECT handset for a special, significantly reduced price of £133.00 (offer available until 31/12/2019).
Ideal for deployment in any workspace, with the DD10K DECT dongle, the T54W is transformed into a multi-function device by doubling up as both an IP desk phone and DECT base for the W53H handset to connect to.
Join in the celebrations and order your bundle by using the following partcode: T54W-DD10K-W53H
NFR Offer
Don’t forget, there’s also still time to try out Yealink’s latest CP and T5 series devices with their NFR* models. Available one of each model per company, simply get in touch to place your order.
Find out more about Yealink’s NFR Offers
*NFR offer available to companies who have yet to purchase a T5 or CP device.