New updated Yealink wired headset

The Yealink YHS32 has been discontinued and replaced by the new YHS33.

What are the differences?

Improved audio quality:
Yealink has upgraded the quality from narrowband to wideband audio which brings users a more natural sound for clearer conversations.

Distinctive new design:
The new design makes it easier to adjust the distance between the headset’s microphone and the user’s mouth.

New materials:
The featherweight ear pads are made from biomimetic protein-based leather (leatherette) for added comfort.

Partner Event 24th May 2017: Supercharge your 3CX sales with Snom

We’re teaming up with Snom and 3CX to host a new Spring partner event; Supercharge your 3CX sales with Snom.

Taking place at the Etrop Grange Hotel, Manchester Airport on the 24th May 2017 – the event is designed to equip you with the knowledge to successfully position and sell integrated PBX and telephone systems to small and medium-sized businesses.

To join us simply register for free below.

Discover more & Register now

Buy 5 Sangoma s700 IP Phones – Get 1 FREE!

We’ve teamed up with Sangoma to bring our resellers a brand new promotional offer! Available throughout May and June, purchase five s700 IP deskphones and receive one for free.

Sangoma’s s700 IP executive-level phone offers a feature-rich device. With 6 SIP accounts, 5-way conferencing, 45 programmable soft keys and a 4.3″ full colour display, the s700 marks the most advanced model in the Sangoma phone range.

How Sangoma s700 is different to the competition?

  • Out-of-the-box Zero Touch Provisioning – Only Sangoma provides Zero Touch provisioning with FreePBX / PBXact.
  • EndPoint Manager included – Lets your users control global settings, program their phone keys, map extensions, upload images, download new firmware, and much more.
  • Full Integration with Phone Apps – Enables users to easily control complicated features directly from their phones.

 

To take advantage of this offer, simply contact our sales team on 01484 840048 or email contact@provu.co.uk

How to configure Snom 720 with Plantronics CS520 and EHS Advanced V2.0

List of Components:

  1. Plantronics Base
  2. Plantronics Cable
  3. 3.5mm DC Jack
  4. Snom 4 Pin Connector
  5. Snom EHS Advanced V2.0 Adapter
  6. Plantronics Headset
  7. Plantronics Base Power Supply

Configuration:

  1. Connect the Plantronics Base(1) to the Plantronics Base Power Supply(7).

2. Connect the Snom EHS Adapter(5) to the 3.5mm DC Jack(3). Note that only the DC Jack goes into this end of the EHS Adapter, you do not need to plug anything else into this end.

3.  Connect the Snom EHS Adapter(5) to the Snom 4 Pin Conector(4).

4. Connect the other end of the 3.mm DC Jack(3) into the back of the Plantronics Base(1).

5. Connect the Plantronics Cable(2) to the back of the Plantronics Base(1).

6. Connect the other end of Snom 4 Pin Connector(4) into the slot in the picture below. Then connect the other end of the Plantronics Cable(2) into the Headset port, making sure you Do Not put it into the handset port by mistake.

7. Check the Dial settings on the bottom of the Plantronics Base(1) to make sure that they match the picture below. 

8. The headset should be ready to use. No phone settings should need to be changed, just make sure that all connections are secure and that you have power to the headset base.

Konftel 300Wx firmware upgrade

When using a Konftel 300Wx with a Gigaset N300IP or N510IP it may be necessary to upgrade the 300Wx to the latest firmware.  If you are having problems making or receiving calls this should sort it.

  1. Go to go the Konftel firmware download page: http://www.konftel.com/Support/Upgrade
  2. Select “Konftel 300Wx” and scroll down to the bottom of the page
  3. Download the latest firmware version for use with SD card.  The version is 1.9.8 at the time of writing
  4. Then download the “DECT module” firmware.  The version of this is 932 at the time of writing
  5. Put both files onto a FAT formatted SD card in the root folder
  6. Insert the SD card into the 300Wx, navigate to the settings menu and select the upgrade mode option
  7. Press and hold the “hold” key on the 300Wx (bottom left of the keypad)
  8. Follow the instructions on screen
  9. Once the firmware image upgrade has completed, go back into “menu” -> “Settings” -> “Upgrade Mode” and this time select DECT
  10. Wait approx 3 minutes for the upgrade to complete
  11. Finally, reboot the 300Wx

 

 

We have a new user friendly mobile site!

As a B2B distributor, the majority of users visiting our website are using desktop devices, but it’s no surprise that more and more users are finding us through their mobile devices – In fact 20% of our website views are now from mobile users.

So something needed to be done to make our site a little more user friendly for these users!

Our new mobile site is now up and running. We’ve adopted a simple method of creating a mobile style sheet – so that, the way our site is viewed, is different depending on the size of the screen / browser. This uses the same content as our main site so all the information you may need to access is still there – we don’t show you a cut down version of our site.

Webinar: Discover the uses & benefits of 2N GSM & UMTS Gateways

2N Gateways Webinar Banner

2N GSM and UMTS Gateways enable direct routing between IP, digital, analogue and GSM networks. With the potential to make significant savings on call costs to mobiles, they are a worthy item to consider adding to your portfolio. Join us on Thursday 20th April at 11:30 am to learn more about the range in our free webinar. Throughout the 30 minute webinar we will be discussing the following topics:

2N GSM Gateway Family

  • Introduction to the 2N Gateway range
  • Usage scenarios for 2N Gateways
  • Integrating GSM & UMTS Gateways with the 2N product range
  • Questions and answers

Register for your place now

How to configure Yealink T46G with Plantronics CS520 and EHS36

List of Components:

  1. 3.5mm DC Jack
  2. Plantronics phone cord
  3. Plantronics CS520 Headset
  4. Yealink EHS36 Adapter
  5. RJ12 Cord
  6. Plantronics Base
  7. Plantronics Base power supply

Configuration:

  1. Connect the RJ12 Cord (5) to the Yealink EHS36 Adapter(4).

2. Connect the 3.5mm DC Jack(1) to the Yealink EHS36 Adapter(4). Note that you only need the DC Jack in this end, you do not need to fill this socket.

3. Connect the Plantronics Base(6) to the power supply(7).

4. Connect the Plantronics phone cord(2) to the Plantronics Base(6).

5. Connect the 3.5mm DC Jack(1) to the Plantronics Base(6).

6. Connect the RJ12(5) to the EXT port on the back of the Yealink T46G. Then connect the Plantronics phone cord(2) to the headset port on the back of the phone; making sure you don’t put it in the handset port by mistake.

You shouldn’t need to change any of the settings in the phone as the Yealink EHS36 should work out of the box. However, you will want to check that on the bottom of the Plantronics base that the Dial’s are set correctly. This should be the correct setting for the dials :

Sangoma PBXact UC – User Control Panel (UCP)

Are you interested in finding out more about how the User Control Panel (UCP) works on a Sangoma PBXact UC system? Please see the following guide below on how to set this up and have this up and running in minutes:

This guide shows you how to create a user and set up UCP for an extension that already exists. If you would like to find out how to create an extension, please refer to the following link:

https://blog.provu.co.uk/sangoma-pbxact-uc-creating-an-extension/

Please note, if you have already created an extension on a PBXact UC system, you may already have a user created in the ‘User Manager’ section.

The screenshot to the right shows the ‘User Manager Settings’ section on the screen where you create an extension:

Step 1:

You will need to start by web browsing to the IP address of your PBXact system using a web browser of your choice. Once you have browsed to the PBXact UC system, you should see the homepage with the following options to choose from.

You will need to select ‘PBX Administration’ which is the first option on the left hand side of the interface.

Step 2:

You should now see a screen prompting you to enter a username and password. If you don’t know the username and password, you may need to consult an administrator.

Step 3:

Providing you have entered the correct username and password, you should see a system overview of the PBXact UC system.

Using the search bar at the top right hand side of the interface, you will need to search of ‘User Management’. Please see the screenshot below that shows this:

Step 4:

Once you have opened the ‘User Manager’, you will need to click on ‘Add’.

Step 5:

You should now see the options for creating a new user. You will then need to input a login name, description for the user, a secure password and also link the extension to an extension already created on the PBXact UC system.

Step 6:

For this step, you will need to scroll along the tabs using the arrow keys located near the top right hand side of the interface. You should then see some further options on the tabs including ‘UCP’.
Please click onto the ‘UCP’ tab which should display the following screen.

You will need to ensure that you change the ‘Allow Login’ to ‘Yes’ in order to log into the User Control Panel once the user has been created on the system.

Step 7:

Under the ‘UCP’ section, you should also see some additional options. Please see the screenshot below that show some of the other settings.

You may want to enable a user to be able to make calls via the User Control Panel. To do this, y
ou will need to navigate to ‘Miscellaneous’, then select ‘Yes’ under the option ‘Enable Originating Calls’.

Please note that there are other options that can be configured through these settings such as enabling conferences, voicemail settings and other options.

Step 8:

Once you have finished enabling the settings that you would like to be enabled for the user, you can go ahead and submit the changes by pressing the ‘Submit’ button located near the bottom right hand side of the screen.


You should now be taken back to the ‘User Manager’ home screen, which should display the option to ‘Apply Config’ at the top right hand side of the screen.

This is the end of the configuration process for enabling ‘UCP’ for a user. Please see the following steps below for logging into the ‘User Control Panel’:

Step 9 (Logging In):

If you are still logged into the PBXact UC system, you should see an option for ‘UCP’ using the tabs at the top of the screen.

Clicking onto the ‘UCP’ tab should open the ‘User Control Panel’ in a separate tab as shown in the screenshot below:

The login page for the ‘User Control Panel’ should now be displayed prompting you to enter a username and a password.

You will need to enter the user extension number and the password that was set on the fifth step of the configuration above and hit ‘Login’.

Providing you have entered the correct username and password, you should see the following screen or similar screen as shown below:

Please note that the options shown on the sidebar on the left hand side of the screen may vary depending on the settings that have been enabled/disabled.

You should be able to change settings such as presence for the extension you are logged in as by selecting the icon shown in the screenshot below: