Visit ProVu at Convergence Summit North

CSN logo

Once again ProVu will be exhibiting at Convergence Summit North on 11th & 12th March at Manchester Central.

We will be located on Stand 19, and will be showcasing products from our leading vendors including: Gigaset, Sangoma, snom and Yealink.

vendors logo

This will be a great opportunity to come and see the latest phones and gateways and meet the ProVu sales team.

If you would like to arrange a meeting with us during the event please e-mail your request to contact@provu.co.uk or call us on 01484 840048.

If you haven’t already register to attend the Convergence Summit North 2014 you can do so here

We look forward to seeing you there.

The ProVu Team

Take advantage of the snom SCE Partner Program

Sign up now to the snom SCE Partner program and take advantage of reduced pricing across the snom range.

Although the snom SCE Partner program has been running successfully for a couple of years now, snom are about to launch the program with new training dates and new pricing later this year.

In the mean time any resellers that signs up with ProVu for the snom SCE partner program now can take advantage of the SCE Advanced, lower pricing level until 30th June 2014.

Signing up to the snom SCE partner program provides several advantages including:

*Lower SCE Advanced pricing level across the snom range
*Deal Registration to protect your projects
*Sales leads generated from the snom channel website
*Pre-sales and post sales technical support from ProVu and snom UK
*Marketing assistance from snom UK to help build your brand and generate sales leads
*Access to snom UK office facilities near Manchester for dems and presentations etc

What’s next?
Contact the ProVu sales team to register your company for the snom SCE Partner program. Simply call 01484 840048 or send an email to contact@provu.co.uk

Are you attending the Connected Business Expo in March?

connected business logo

The Unified Communications (UC) Expo is now part of Connected Business which encompasses Unified Communications, Mobile, Visual, Cloud, Customer and
Social Business & Collaboration.

It is taking place on Tuesday 4th & Wednesday 5 March 2014 @ the Olympia in London.

If you’ve not already registered your place you can do this here

More information about Exhibitors and workshops can be found on the Connected Business website.

Our Managing Director Darren Garland and Sales Director Ian Godfrey will be attending. Should you wish to schedule a quick meeting over a coffee just send an email to contact@provu.co.uk or speak to a member of the team on 01484 840048.

The ProVu Team

ITSPA Awards 2014: ProVu sponsor the “Best VoIP Innovation” Award

snom platinum logo

This years ITSPA Awards is taking place on Wednesday 5th March 2014 at Millbank Tower in London.

ProVu are proud to be sponsoring the “Best VoIP Innovation” Award. Our Sales Director Ian Godfrey and Managing Director Darren Garland will be attendance, so be sure to say hi.

All the details can be found on the ITSPA Awards website, entry information for each category can be found on the “Awards” tab.

Join industry colleagues across the UK for an evening of networking, including a 2 hour all-inclusive drinks reception with canapés and bowl food. Enjoy stunning views across London and toast the industry’s award-winning successes.

The evening is hosted by Dr Julian Huppert MP, Vice Chair of the Parliamentary Internet Communications and Technology Forum

The tickets are priced at £25+VAT for members and £45+VAT for non-members. If you wish to attend please RSVP to admin@itspa.org.uk with the number of tickets you wish to purchase.

We looks forward to seeing you there.

The ProVu Team

Recent ProSys Changes

There have been a few changes made to ProSys recently, our online ordering and phone management system.

– We have removed some old alias partcodes from the pricelist. For instance `snom320-withPSU` also as `PVSnom320` (its old partcode)

Customers who read out XML or CSV price fields are unaffected.

– We have removed the old order form from ProSys. The new one is much better.

– If you use an individual ProSys user login then the order will appear against this in our systems. Before, order confirmations and such always went to the default user on the account.

– Yealink v70 Phone Management web interface now available for use

The new interface is available if the phone last provisioned on at least v70 firmware. Otherwise, the older interface will be presented.

Any questions, then get in touch.

ProVu awarded snom Platinum Partner status for a consecutive year

snom platinum logo

ProVu are proud to have received snom Platinum Partner status for 2014 for a second year running. Platinum partner status is awarded in recognition of strong sales of snom products, as well as the high levels of technical support provided to resellers throughout 2013.

John Bennett Managing Director of snom UK stated:

“Platinum Partner status is awarded in recognition of the hard work our partners have been doing pushing our products through their sales channels, However, this is not just based on sales, but also the fact that these distributors have displayed fantastic customer support and knowledge of the snom product portfolio. These distributors have gone above and beyond simply selling our products.”

Many thanks to all our snom resellers, we are looking forward to working with you further this coming year and having an equally successful 2014.

We will be showcasing snom’s latest range of IP phones at Convergence Summit North in March, so if you plan to attend please come along and say hi.

As part of the snom Certified Engineer programme we offer technical training days where resellers can learn all about supporting and provisioning snom’s range of IP handsets. More information and upcoming dates can be found here

The ProVu Team

New Yealink T48GN coming soon

Yealink will soon be releasing their new Yealink T48GN phone. The model comes with a 7 inch colour touch screen and supports corded, cordless and Bluetooth headsets. There will be an optional wireless LAN adapter to accompany the phone available also.

The phone will retail around £240, plus VAT.

We are hoping to take delivery of stock around late April/ early May.

More information about the T48GN

Watch this space for more information

Why should you make the switch to the Gigaset N510IP PRO base station?

N510IPS510-6

gigaset pro logo
We recently announced that we brought the Gigaset N510IP pricing down to match the N300IP base stations price. It’s now possible to buy all our Gigaset bundles with an N510IP PRO at the same price as the original N300IP bundles.

Why should you make the switch?

*The N510IP PRO pricing is exactly the same as the N300IP

*The N510IP PRO supports 4 simultaneous SIP calls and 6 SIP accounts can be registered. With the added advantage of 4 SIP calls you now make two call transfers simultaneously

*The N510IP PRO has all the same functionality of the N300IP and for service providers our auto provisioning service works in the same way

*The N510IP PRO supports POE and a PSU is included as standard

*Unlike the N300IP the N510IP PRO doesn’t have an analogue PSTN Port. This can be a significant advantage for service providers as it ensures the base will only ever be connected to your service providers SIP trunk

To add to this we will soon be announcing details of a Gigaset PRO points scheme. The scheme will enable you to build up points on all Gigaset PRO purchases. Watch this space for more information.

No ringback from a Vega gateway connected to an ISDN phone system

I’ve come across this issue a few times, it seems very confusing but is an easy fix.

The scenario is:

– ISDN PBX connected to a Vega 100/200/400 gateway using a SIP provider for inbound & outbound calls.

– When ringing an inbound number that comes in over SIP, through the gateway and to the ISDN PBX, the call works fine but no ring-back is heard.

The reason:

The ISDN system is sending a progress indicator message to the gateway tell it that it will send in-band media. The Vega gateway translates this into a “183 Session Progress” message which would be the SIP equivalent.

However, the PBX then clearly isn’t actually sending any audio so the caller just hears silence till the call is answered by someone.

I suspect that the reason this problem doesn’t occur on a real ISDN line is that BT et al. just ignore these messages and generate ringing whether the PBX said it was going to send it’s own or not.

So the fix is to force the Vega gateway to always send a “180 Ringing” message no matter what the ISDN side says. This tells the SIP server upstream to generate it’s own Ringing rather than expect to get some audio from the gateway.

In the Vega web interface:

  • go to Expert Config

  • click on SIP

  • scroll right to the bottom and click Advanced SIP

  • find the setting called “183 Session Progress if media present. If =2, send 183 instead of 180 with sdp”

  • change it to 1 (a number one) instead of the default value of 2

Apply the changes and save the config.

That should work around the issue.