ProVu Take on Netgear Switches

We are pleased to confirm we have reached agreement to supply the Netgear range of switches. We have taken in to stock a selection of the most popular models including various PoE switches that are ideal for powering IP phones and Door entry systems via the network. Models include both Fast Ethernet and Gigabit switches and either managed or un-managed models.

More information on the range of Netgear switches we have available can be found at our website.

If there are any additional models you regularly require that are not listed please let us have details and we will look in to adding them to our range of stock items.

Netgear are a long established proven manufacturer of switches and we feel confident these will prove a very popular addition to our range of products.

Pricing and stock information is available on ProSys our reseller portal. If you do not have a login or have forgotten your username and password please contact us on 01484 840 048 or email us at contact@provu.co.uk.

Yealink Provisioning Server Maintenance for Thursday 27 November 2014

On Thursday 27th November 2014 at 14:00 GMT we will be performing an upgrade of our Yealink provisioning service.

We don’t envisage this causing any appreciable downtime. Just please be aware that if you are deploying phones at this time there may be a delay in provisioning.

The good news is that once this has been done, we will be able to offer an extra layer of security using HTTPS client certificates in Yealink phones that support this.

Regards,
The ProVu Technical Team.

New Online Sark Training Course

ProVu are pleased to announce the launch of an online training course for Sark PBX resellers and installers.

Online training is a new endeavour for us but we believe it will soon be an important part of our customer support package for the following reasons:

  • there’s no need to resellers to take a day (or more) out of their office

  • it can be completed in your own time over as long a period as you want

  • it is always available as a reference tool, even after completing the courses

  • training materials can be skipped if some parts are too easy or re-read/re-watched if some parts are difficult

  • no need to wait for a scheduled training day – online training is available as soon as you want it

  • no travel expenses!

This training course consists of a series of videos followed by a practical exercise and finally a multiple-choice quiz. There are four sections structured like this in the whole course.

The training is intended for technical support staff, installers and systems integrators. If you are interested in sales training then please get in touch and we’ll organise this for you.

We believe the best way of learning is by doing so this is still very much a practical training course and you will need a SARK200 PBX and some phones just like the on-site training we have held in the past.

We are likely to be running some deals along the lines of free training with purchase of a not-for-resale Sark PBX.

The online training will also be available at no extra cost to anyone who has completed one of our Sark training days in the past. Please email us to gain access.

If you are interested in our online training please email Contact or phone us on 01484 840048.

We will be releasing more online training courses in the near future so please keep an eye on our Blog and website.

SPA3102 – End Of Life Announcement

We would like to inform you that Cisco have recently announced that the SPA3102 ATA with FXO analogue port has now gone End of Life. Unfortunately the notice of this was very short and we can confirm that unfortunately we have no further units available and are unable to order any further stock.

Should you have any requirements for FXO analogue ports we can recommend the Sangoma Vega 50 as a very capable and robust analogue gateway. You can see more on the Vega 50 at our website here and if you require any further information please contact our sales team on 01484 840048 or email contact@provu.co.uk

Zero returns on Eartec Headsets

As you may recall we announced back in June that we have taken on the Eartec range of headsets. Since their launch we have now supplied many hundreds of these headsets to our resellers and we are delighted to say, the feed back has been great and we have had zero units returned.

We think this is a real testament to the quality of these headsets and we are therefore delighted to let you know that if you have not yet tried an Eartec headset or have any opportunities on the go we will be happy to supply a sample on a sale or return basis. Just contact Anna or Gavin on 01484 840048 or email us at contact@provu.co.uk

More information on Eartec headsets can be found on website here: http://www.provu.co.uk/eartec-headsets.html
and we also have our compatibility guide here: http://www.provu.co.uk/headset-compatibility.html
This will guide you through which bottom cables are required to make any Eartec headset compatible with your IP phone.

IX Leeds 4

IX Leeds are holding their 4th event on 4th December 2014. The event is free to attend and is being held at AQL in Leeds.

http://ixleeds.net/event/ixleeds4/index.html

IX Leeds is an internet connection point is Leeds. It allows networks to peer in a neutral location. Peering is settlement free interconnect of internet providers. That’s the techie bit.

The other bit is that community around the internet exchange. If you are interested in how the internet works, or you work for a ISP, or you want to be an ISP, or your business depends on the internt, then come along and meet the people behind making the internet better in the north of England.

(If you are an ITSPA member, then the date conflicts with the ITSPA christmas lunch in London, so double check your diaries)

Counterpath Appoints ProVu as Distributor for their Bria softphones

We are pleased to announce that ProVu have been appointed Distributor for Counterpath’s Bria range of softphones enabling our resellers and hosted providers to offer a range of softphones together with provisioning and management all wrapped up as a service.

With Counterpaths Bria UC clients and Stretto configuration platform combined with ProVu’s reseller portal ProSys, we are now able to bring you the opportunity to generate revenues from both hard phones and softphones with the same automated systems for delivery provisioning and on going management.

The Bria softphone clients are available for Apple, Linux, Windows, Android or Blackberry devices. The Bria softphones combine video, presence and messaging, bringing a true unified communications experience.

30 Day Trial Licences
We are able to offer our resellers up to 5 free trial licences for 30 day evaluation, if you are interested in a trial for CounterPath please fill out our online request form.

Pricing can be found on ProSys our reseller portal. If you would like more information or require access to ProSys please contact our sales team on 01484 840048 or email contact@provu.co.uk.

2N’s New Quality Control Team

2N have a new development in their IP69 testing process, ensuring that your door entry intercoms can withstand an even wider range of situations!

 

 

* No goldfish were harmed in the testing of this intercom – in fact, they reported feeling very secure with their new intercom, and would recommend it for fishtanks big or small!

Sangoma Vega gateway using RFC2833 DTMF

In some of the newer Sangoma Vega firmware, it seems like there was a default setting for the DTMF signalling which had changed from previous firmware builds.

Enter the following commands in the Vega console:

set .media.pkt_profile.1.voice.out-of-band-dtmf=on
apply
save

Convergence Summit South October 2014

Another successful trip to London for the Convergence Summit South. It was great to meet some of our new and existing customers for the first time as well as catching up with those we have met before. Everyone’s stall was fantastic and we had a great time!

A big thank you to everyone who came to see us at our stand, we’d also like to thank the vendors who were there to support us – Sangoma, Yealink, Gigaset, Snom and 2N. We look forward to the next one!