Browse Tag

3CX

New Year, New Products

There is no doubt that last year was a tough one and while it doesn’t look like 2021 will let up yet, we are starting to see the wood for the trees and are beginning to get a handle on the interesting climate 2020 has left us in.

So why not move into 2021 by expanding your current portfolio with some new ranges to offer your customers. Create new streams of revenue with incredible brands such as 2N, Algo, 3CX, Counterpath, DrayTek, Dialogic and Sangoma.

Expand your portfolio

2N

 Powerful compact IP intercoms with customisable units. 2N’s door entry intercoms and Access Control units offer the very best in building control. From external weatherproof & shock resistant IP Force intercoms to the adaptable and fully customisable Verso, 2N’s units offer you advanced functionality with intuitive design.

Explore the 2N range

Algo

 Advanced alerters and speakers designed to integrate into office, retail and warehouse spaces alike. With high quality audio Algo’s range opens up a new opportunity to add visual and audio alerting to your IP solutions.

Explore the Algo range

CounterPath

 Offering you a range of provisionable softphone licences combining video, presence and messaging Counterpath provides your customers a true unified communications experience across fixed & mobile networks. With extensive features and compatibility across many platforms such as Apple, Windows and Android there is no better way to bring your clients teams together. As a added bonus Counterpath offers full support for HD video, G729 audio codec and Microsoft Outlook integration as standard.

Explore CounterPath

3CX

 Providing a full PBX solution, 3CX creates a complete set of unified communications features with easy to use installation, management and maintenance of your customers’ companies phone systems. With support for 4 to 1024 simultaneous calls and a variation of editions to chose from, your customers are able to create a scalable and cost effective PBX solution that can grow with their business.

Explore 3CX

DrayTek

 Whether your clients need to extend their range, require a clearer connection, or maybe just want to add security to a busy network. DrayTek offers your customers all of this and more. With a host of incredible products from routers, access points and switches, DrayTeks advanced products give your customers the very best in web managed networks.

Explore the DrayTek range

Dialogic

 New to our own portfolio, Dialogic offers customers a range of high end enterprise media gateways and voice cards which can upgrade existing PBX systems into VoIP allowing you and your customers to save the hassle of purchasing and installing a new system.

Explore the Dialogic range

Sangoma

 With the ISDN switch off now even closer, 2021 is the opportune time to ensure your customers are prepared. Sangoma’s gateway and SBC range provide an optimal solution for those who will need to upgrade their systems without the associated cost. Find out more today about how you can use these intelligent devices to upgrade existing analogue systems to VoIP.

Explore the Sangoma range

Headsets

 Take advantage of our extensive headset range from brands such as Yealink, Snom, Cisco, Sangoma, Senheiser/EPOS, Plantronics, Jabra, VTech, Eartec and Fanvil. With a variation of either monaural or binaural, headset or ear piece there is a style for everyone. Expand your headset collection for your clients.

Explore our headset range

With a refreshed outlook on this coming year, we can agree that everyone is looking for something new to grow their business, so why not offer a new range to your customers and expand your opportunities in 2021.

Get in touch to discuss your requirements

For assistance with putting together your solutions or to discuss any additional hardware you may require with a member of our team simply call 01484 840048 or email contact@provu.co.uk.

Reliable Home working with Fanvil & 3CX

Efficient and reliable communication couldn’t be more important in today’s climate. Guaranteeing advanced integration and full interoperability between 3CX systems, Fanvil IP Phones also feature large colour screens, HD audio, PoE and rich extension functions, offering customers a high-quality communication solution for working remotely.

Benefits of 3CX & Fanvil

Get set up in minutes with hassle-free configuration
Secure calls with end-to-end encryption
Receive and make calls, see the status of your colleagues, chat, schedule conferences and access the company phonebook.
FREE for unlimited extensions and Low annual license prices allowing you to slash your phone bill for on the road/at home staff members.
Control your own phone numbers as well as your own SIP Trunk and cloud provider
Easy to add & manage extensions remotely as well as configuration & firmware
Adaptable and flexible with modern Android & iOS apps at no extra charge
All available for next day delivery direct to site from ProVu, your one-stop shop.

Learn about the iconic duo!

Explore what 3CX can do for you!
FREE 3CX Training Courses

Get a jump start on 2021 with FREE 3CX Training. Register your interest today to be notified about our upcoming Training courses.

Register your interest today!

Kick off the New Year as a 3CX Certified Partner

As we enter the festive season, it’s often a great time to get ahead for the New Year. As things begin to quieten down, it may mean you can get round to the tasks you don’t always have time for. Join us on 16th and 17th December for our virtual 3CX Basic Training course as we help you prepare to ramp up sales for 2021.

With a number of changes coming to 3CX in January, there couldn’t be a better time to gear up your partner status and maximise your potential as an accredited 3CX partner. From 1st January 2021, affiliate partners who have not achieved a revenue target of £2500 and haven’t obtained the bronze certification will be demoted. register now to get ahead of the changes.

Throughout this free course our Technical Solutions Director, Muhammad Bajwa will cover everything you need to know ready to sit the basic certification.

Course Topics Include:

  • 3CX Installation
  • Installing the Apps
  • Desktop Phone Configuration
  • Firewall Configuration
  • Configuring VoIP Providers/SIP Trunks
  • Voicemail
  • Digital Receptionist
Simply complete our sign up form to virtually be there! To gain the basic certification you will be required to sit the 3CX basic exam, this will need to be completed following the course.

Find Out More & Register

To speak to a member of our sales team about 3CX training or the impending changes please call 01484 840048 or email contact@provu.co.uk.

JOIN US for 3CX Virtual Training

We’re going virtual this November.

Register now to take part in our 3CX Basic virtual training, hosted by our very own Technical Solutions Director, Muhammad Bajwa. Broken up over 2 days, we’ve split the course content to 2 hours per day (11am – 1pm) giving you the flexibility to digest the course and come back refreshed. What’s more, our tech & sales representatives will be online with you every step of the way, available to answer any questions you may have.

Register now to reserve your free space.

Course Topics Include:

  • 3CX Installation
  • Installing the Apps
  • Desktop Phone Configuration
  • Firewall Configuration
  • Configuring VoIP Providers/SIP Trunks
  • Voicemail
  • Digital Receptionist
3CX Basic Training
Whether you’re new to 3CX or an existing partner looking to get up to speed, the basic training course is a good place to start. Designed to cover all the basic concepts of getting 3CX up and running this course will equip you with the knowledge and techniques for basic troubleshooting.

Find out more & Register

Registration is free, simply complete our sign up form to virtually be there! To gain the basic certification you will be required to sit the 3CX basic exam, this will need to be completed following the course. To speak to a member of our sales team please call 01484 840048 or email contact@provu.co.uk.

6 Essentials for Remote Working

With an estimated 20 million people in the UK set to be working from home, we are here to support you in ensuring these workers are set up as soon as possible. Together with the resilient cloud solutions now available, we can ensure comms efficiency is maintained across all businesses.

While everyone’s set up will differ, we’ve put together what we think are the most important product sets to keep in mind when assessing your customers’ needs.

PSU/PoE Injector/ Switch

Power Supplies

For those utilising a VoIP phone outside of the office, additional power supplies, PoE injectors or switches may be needed for devices to function, get in touch to discuss what is needed for your solution.

Softphones & Licenses

Softphones & Licenses

Both CounterPath and 3CX offer apps and remote working functionalities as part of their offering. For easy collaboration and conferencing, these licenses can be a fast resolution for those who don’t already have cloud/hosted services in place.

Headsets

Headsets

Whether being used with a desk phone or computer/laptop, headsets help to ensure call quality is of optimum clarity. Available with a range of connectivity, we have USB, Bluetooth and long range DECT headsets readily available.

Personal Speakers

Personal Speaker Phones

Products such as the Konftel Ego, Yealink CP900 and Sennheiser | EPOS Speakerphones are excellent personal devices. Simply connect to a compatible desk phone, computer or mobile device to join a conference call with optimal audio and voice quality.

Desk Phones

Desk Phones

Many users are accustomed to using a desk phone, maintaining the same set up at home can be a great way to create some level of normality to workers who are new to home working.

We have the ability to provision the majority of the desk phones we supply, these devices can then be remotely managed from your desk.

WiFi & Cordless phones

WiFi & DECT Phones

For those who don’t have the ability to connect a phone via a network cable, we also have a range of WiFi and DECT handsets available. Users have the option to select either cordless or desktop models to suit their preferred method of working.

With many items now in stock and available for fast delivery, simply contact our team today to discuss your home working requirements.

Contact our specialists today!

3CXcape your office

Working remotely with 3CX

As thousands of employees across the globe connect remotely to their work place every day, the current climate has enlightened employers and employees to the capabilities of remote working, or what I prefer to call them, Digital Nomads. The ability to work remotely is no longer a nice-to-have but rather a must-have for any business communication strategy. We’re here to help support you in developing the right solution for your partners and their businesses.

The world is now more connected than ever with the introduction of virtual work spaces and social media. Consequently many businesses are now looking towards solutions to allow employees to work productively from home. With 3CX’s Unified Communications tools, you too can guarantee day-to-day operations can continue to be met, even out of office.

Unified Comms

To maintain operations, users need to access all the same data as they would being in the office. By unifying phone calls, video conferencing, SMS, email and Live Chat, users of 3CX can share and access data from one centralised location, enabling teams to collaborate in real time. Regardless of your company size, 3CX’s unified comms solution helps to improve collaboration, boost productivity, increase mobility and enhance the customer experience.

With 3CX, users are able to access the following features as standard.

  • See the status of your colleagues
  • Instant chat
  • Live website chat
  • Web client
  • Smart phone apps
  • Web conferencing (number of seats available dependent on license type)

Interoperability

In addition to utilising 3CX as a softphone, the solution allows for a broad range of interoperable products such as; Snom, Fanvil, Yealink, EPOS/Sennheiser. Allowing users to be able to make use of phone systems and its features on their preferred device, which of course can still be used in a home office.

With support for integration with many of the world’s leading platforms and CRM systems including MS Exchange, Salesforce, Microsoft Outlook, Office 365 and Zendesk, 3CX can also link inbound calls with customer records to maximise agent productivity.

Why 3CX?

So why are we championing 3CX as our remote working solution? 3CX offers a solution that will keep everyone connected to employees and clients no matter where they are. Not only can you get a full-featured web conferencing solution, but a system that is reliable.

3CX offer a robust solution and have recently addressed a common issue that is present in most webRTC-based products which caused problems with headsets and audio.

To find out more and for advice on how to utilise 3CX’s remote workspace, speak to one of our 3CX experts today.

Stay up to date with how you can benefit from remote working by liking, following and subscribing to our social media.

Name a more iconic duo…

An iconic duo…

Reliable, user friendly and competitively priced, Fanvil and 3CX go hand in hand giving resellers a complete Unified Communications solution out of the box. Resellers can now compete on price with low cost hardware, while still offering customers a high quality communication solution. Guaranteeing advanced integration and full interoperability between 3CX systems, all Fanvil IP phones feature full colour screens, PoE and gigabit connection.

Both Fanvil and 3CX vigorously test firmware on the latest version of 3CX systems to ensure full interoperability and automatically configure with 3CX phone systems.

Remote working with 3CX

Contingency planning in the workplace couldn’t be more important in the current climate. While offering interoperability with a broad range of hardware, 3CX also provides access to a variety of remote working tools helping to ensure day-to-day operations can continue as normal. With 3CX, users can use their office extension on their mobile, join WebMeetings and utilise the chat function to maintain contact regardless of their physical location.


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Contact one of our Fanvil experts today to see how a 3CX and Fanvil solution can add value to your customers.

Contact our specialists today!

How to capture a trace in 3CX

There are a couple of ways to capture logging information on 3CX, here is a guide on how to obtain both.

Capturing an Activity Log

Step 1 – From the Dashboard of the Management Console click on Activity Log (As shown below)

Step 2 – Click on Settings (Highlighted below)

Step 3 – Change the Logging Level to Verbose and press OK (Highlighted below)

Step 4 – Once you have pressed OK click on Capture (Highlighted below)

Step 5 – Once you have clicked on Capture the following window will pop up below.

At this stage you should replicate the fault you are experiencing and then press Stop. (Highlighted below)

Step 6 – After you have clicked Stop the following window should pop up, click ‘here‘ to download the PCAP file then press ‘OK‘ (Both highlighted below)

Step 7 – Once the file has download please send this over to support@provu.co.uk with a description of the fault you are experiencing so we can look into this for you.

Generating Support Info

You can also Generate Support Information by doing the following:

Step 1 – From the Dashboard of the Management Console hover over Support at the top right and click on Generate Support Info(Highlighted below)

Step 2 – Once done the Administrator will get an email with the support information and the following window should appear:

Once the Admin received the support information please forward to to suport@provu.co.uk with a description of the fault you are experiencing so we can look into this for you.

If you have any issue obtaining a log please contact our support team at support@provu.co.uk or call 01484840048 option 2 for support.

Yealink T2x & T4x phones on 3CX – Firmware upgrade issues.

You may have recently noticed that some of your Yealink T2x & T4x series devices in use on your 3CX platform have been telling you that the FW version is no longer supported and you need to upgrade.

Yet when you try and upgrade using the 3CX fw upgrade feature it fails. The phone appears to start the upgrade but then reboots and does not upgrade.

The problem specifically is an earlier FW version that users were prompted to upgrade to.

The version in question is xx.83.0.55.

Something broke FW upgrading in this version and phones that found themselves on this version are no longer able to upgrade directly to the latest recommended 3CX FW version.

The fix for this is to manually upgrade the phones to an intermediary version xx.84.0.35 that fixes the FW upgrade issue.

Worth noting that it should also be possible to provision this upgrade to the phones.

After this upgrade the phones will be able to upgrade normally using the 3CX platform.

Helpfully, 3CX have published some guides on how to do this and where you can find the required FW files.

You can find these guides here…..

https://www.3cx.com/sip-phones/yealink-t20p-t22p-t26p-t28p/

https://www.3cx.com/sip-phones/yealink-t4-series/#h.7ls0w5vyhlnd

If for any reason you are unable to perform this upgrade manually, let us know, and we may be able to assist you in provisioning this upgrade to your devices.

3CX SBC on Raspberry Pi

We’re excited to now be able to offer 3CX’s powerful SBC on Raspberry Pi! Ideal for small to medium-sized businesses, schools and small hotels, this solution can be easily installed to a 3CX system to provide 20 extensions and simultaneous calls with a maximum of 200 BLF keys across all devices (10 per device) plus a whole host of additional benefits.

3CX SBC enables you to:

  • Remotely manage all supported end points from the hosted PBX
  • Protect your customers’ PBX against DOS attacks and toll fraud
  • Encrypt your voice traffic with the SBC secure tunnel
  • Eliminate firewall issues
  • Ensure remote site traffic remains in LAN
Partcode:
3CX-SBC-PI

Available with pre-configuration, we can even add all of your preferred settings to the Raspberry Pi meaning it is ready to automatically work out-of-the-box, saving you time and money on deploying devices. To discuss your configuration needs with a member of our team, please call 01484 840048 or email contact@provu.co.uk.