Browse Tag

3CX

What’s new with 3CX

Being at the forefront of PBX systems and integrated communications, 3CX have had to innovate and grow to meet the demands of users as well as the ever-changing technology landscape. With web, desktop and mobile clients it is now easier than ever to connect supported devices to an all-in-one communication system.

Some of the latest updates to 3CX

In the most recent version 18 update, 3CX have improved on the system with some quality-of-life updates as well as some brand new features.

IOS App Official Release: Fast Chat ResponseFast Chat Response allows users to respond quickly to chat messages without unlocking their devices. By long pressing the chat notification and then being prompted to either ‘reply’ or ‘mark as read’.

What’s more, in accordance with the Ray Baum Act & Kari’s Law devices are required to be able to direct dial local emergency numbers without having to add a prefix or access code. The 3CX app can recognise emergency numbers and “offloads” the call to the native GSM dialer instead.
Stream 3CX Video Conferences on YoutubeVersion 18 of 3CX has been updated to integrate with YouTube. Allowing users to present video conferences LIVE via YouTube as well as stream public YouTube content directly within a meeting. This feature requires an enterprise edition license.
Improved filtering on 3CX VC WordPress pluginThe 3CX Video Conference WordPress plugin has been updated to make publish 3CX webinar and registering customers easier. Allowing users to filter by published extension numbers, Keyword in webinar subject as well as set number of days in the future.

Based on the 3CX VC Rest API, users can customise the experience to fit individual needs and requirements.
New Call Flow DesignerAudio files that are generated through text to speech are now cached in the 3CX server. Meaning that users will save money as well as response time when playing the same text over and over. 3CX first checks for local WAV files for the same voice & text. If available the WAV file will be played, otherwise the text to speech operation will be triggered, adding the result to the cache.
Easily Parse CSV TextWith a new CSV Parser, users can easily convert CSV files into a table. Giving users an easier way to collect information like numbers or values from specific rows and columns. Making callflow validation, such as user ID and PIN numbers, that much quicker if the information is in a CSV file. What’s more, this can all be done without any C# scripting.

Get Started with 3CX!

Sign up Today!

3CX Basic Training
Start your 3CX journey with ProVu. Registration is now open for our next Basic Training Course. Whether you’re new to 3CX or simply looking to brush up on your knowledge; this free to attend virtual course is a great place to start. Join us to learn about the basic concepts of getting 3CX up and running and develop techniques for basic troubleshooting.

Find Out More & Register
3CX Advanced Training
Ideal for those already familiar with 3CX. The advanced certification consists of seven modules which cover the more advanced settings of 3CX including Bridges, inbound and outbound routing, security and anti-fraud.

Find Out More & Register

Get in touch today to discover how you can upgrade your customers’ systems with 3CX. Call 01484 840048 or email contact@provu.co.uk.

*Attendees are required to sit the relevant exam in order to become a certified partner, these can be accessed via the 3CX portal. To become an intermediate partner you will first need to complete the basic training course.

**The 3CX Partner Program is based on sales figures and certification levels, to find out more about the tiering system visit: https://www.3cx.com/partners/channel-partner-program/

5 Benefits of Pairing Fanvil & 3CX

3CX & Fanvil go hand in hand, giving users a reliable, user friendly and competitively priced communications solution straight out of the box. With Fanvil’s high quality and affordable devices backed up by 3CX’s advanced integration and full interoperability. Users can get an all in one, ready to go solution with a simple to use interface.

Both Fanvil and 3CX are vigorously tested to ensure full interoperability. Here we’ve summarised our top 5 benefits of pairing Fanvil with 3CX.

1. Quick Set Up
3CX fully supports Fanvil handsets, with all the configuration settings the devices need already active in 3CX. Admins can use 3CX’s easy to use configuration tool to remotely push out changes to all devices on the network without the need to carry out site visits or manual updates.
2. Secure
Rest easy knowing that 3CX & Fanvil take every step to protect your data & systems. With 3CX having several inbuilt anti-hacking mechanisms to stop attacks including blacklisting the attackers’ IP addresses as well as creating credentials and passwords for devices & SIP accounts on deployment.
3. Adaptable
With easy-to-understand instructions as well as clear platform controls. 3CX & Fanvil give users adaptable and customisable options to suit their business needs. Designed to ease operation and management, administrators are able to control every aspect of their telephony solutions, including setting up call queues, extension numbers, digital receptionist, ring groups and name searching functions to easily find call information for people in their address book.
4. Control
Users are able to manage all incoming calls with the ability to set up a flexible digital receptionist as well as setting up skills based routing to ensure the right people answer the right calls. Improving response times as well as customer interactions. All thanks to the user friendly 3CX interface and compatible Fanvil products.
5. Improved Operational Costs
3CX & Fanvil give users the best priced products along with the highest quality devices & software. As well as benefiting from product savings, end users can save with reduced telecoms bills by upgrading their old ISDN lines to SIP trunks.

Get Started with 3CX!

Sign up Today!

3CX Basic Training
Start your 3CX journey with ProVu. Registration is now open for our next Basic Training Course. Whether you’re new to 3CX or simply looking to brush up on your knowledge; this free to attend virtual course is a great place to start. Join us to learn about the basic concepts of getting 3CX up and running and develop techniques for basic troubleshooting.

Find Out More & Register

*Attendees are required to sit the relevant exam in order to become a certified partner, these can be accessed via the 3CX portal. To become an intermediate partner you will first need to complete the basic training course.

**The 3CX Partner Program is based on sales figures and certification levels, to find out more about the tiering system visit: https://www.3cx.com/partners/channel-partner-program/

Completed your 3CX Basic Training, what’s next?

Completed your 3CX basic training and wondering if it’s worth completing the intermediate course & certification? The answer is of course yes, here are a few reasons why you should consider the next step in your 3CX partner status.

1. Preferential pricing
Access cheaper pricing on 3CX products as you complete your 3CX certifications and move up on the partner program*. With pricing becoming more and more favourable as you reach silver, gold and platinum levels.
2. Increase Sales
With a higher level of understanding on 3CX products, you and your team will be able to upsell 3CX’s software with more confidence knowing it is the best product for the job.
3. Accelerate your Partner Status
Accredited 3CX partners can easily progress through the partner program tiers. The intermediate course is one key token to accelerating your status, enabling you to access Silver, Gold, Platinum and even the Titanium partner level (status dependent on annual sales). The 3CX partner program gives you not only the status that comes with being partnered with 3CX but also preferential pricing, website listing, and leads.
4. Improve Your Customer Experience
With a greater understanding of 3CX gaining the intermediate certification will enable you to understand how to resolve technical issues and provide a better level of support to your customer base.

Sign up to be a ProVu 3CX Partner

3CX Intermediate Training
Covering some of the more advance, complex configuration options within 3CX, this course is ideal for those who have already completed the basic certification.

Find Out More & Register

*Attendees are required to sit the relevant exam in order to become a certified partner, these can be accessed via the 3CX portal. To become an intermediate partner you will first need to complete the basic training course.

**The 3CX Partner Program is based on sales figures and certification levels, to find out more about the tiering system visit: https://www.3cx.com/partners/channel-partner-program/

Upcoming 3CX Training Dates for March & April 2022

We have some more upcoming dates for our virtual 3CX training courses. These courses are completely free to attend and are accredited by 3CX. Making sure you and your team are equipped with all the knowledge to sit the 3CX certification to become a certified partner*.

All our 3CX training courses are hosted live by our in house 3CX technical experts who are on hand to answer any questions you may have during or after the course.

Sign up to be a ProVu 3CX Partner

Upcoming Virtual 3CX Training Courses

3CX Basic Training
A great place to start with 3CX or to brush up on your knowledge. Learn about the basic concepts of getting 3CX up and running and develop techniques for basic troubleshooting.

Find Out More & Register
3CX Intermediate Training
Covering some of the more advance, complex configuration options within 3CX, this course is ideal for those who have already completed the basic certification.

Find Out More & Register

*Attendees are required to sit the relevant exam in order to become a certified partner, these can be accessed  via the 3CX portal. To become an intermediate partner you will first need to complete the basic training course.

Don’t Miss Out on Our Exclusive Upcoming Webinars!

Did you know that all of our upcoming webinars are completely FREE to join? We have a number of activities scheduled over the coming month, register now to secure your space on any (or all!) of our events.

Upcoming Webinars

How To Add IoT Solutions to Your Portfolio SIMPLY – 25th January, 11 am

Join our Sales Director, Craig Herrett as he makes IoT simple. Throughout this 30 minute webinar, experience how you can benefit from additional recurring revenue with our plug & play IoT solution. Get ahead of the competition and explore how you too can sell the connectivity, hardware and software to your partners.

Register Now!

Yealink 2022 – Where Will the Roadmap Take You? – 27th January, 11 am

Boost your 2022 prosperity with our short webinar hosted by our Yealink expert and Sales Manager, Anna Maria Marzec-Smith. Discover what’s coming in 2022 for Yealink and look forward to some exclusive previews of the new, yet to be launched products due to be released this year.

    • Recap on the latest Yealink devices
    • What’s in store for 2022?
    • Trends
    • Expected product launches
    • Q&A

Register Now!

3CX Advanced Training Course – 2nd & 3rd February

Reach new heights with our 3CX Advanced Training this February. Hosted by our Technical Director, Muhammad Bajwa this course is designed to equip you with everything you need to know to obtain the highest 3CX partner accreditation. Register today to reserve your free space and unlock new potential with increased sales margin and leads*. Accelerate your 3CX business with ProVu this year.

Register Now!

The ProVu Team

*Subject to partner level. More information can be found on 3CX’s website.

JUST RELEASED: 3CX Virtual Training Courses

3CX Virtual Training - Autumn 2021

We’re excited to share the new dates for our next virtual 3CX training courses with you. These free to attend courses are accredited by 3CX and are designed to equip you with the knowledge required to become a certified partner*. What’s more, our courses are hosted live by our technical experts who are on hand to help you with any questions you may have.

Upcoming 3CX Virtual Training Courses

3CX Basic Training

3CX Basic Training - September 2021A great place to start with 3CX or to brush up on your knowledge. Learn about the basic concepts of getting 3CX up and running and develop techniques for basic troubleshooting.

Find Out More & Register
3CX Intermediate Training

3CX Intermediate Training - October 2021Covering some of the more advance, complex configuration options within 3CX, this course is ideal for those who have already completed the basic certification.

Find out more & Register

Registration is free, simply complete our sign up form to virtually be there! To become an accredited 3CX partner, you will need to sit the relevant exam on the 3CX portal. You will need to first complete the basic course in order to take the intermediate certification.

Yealink & 3CX – What’s Compatible?

Yealink have always invested in the compatibility of their devices with popular platforms, most recently with the development of their Microsoft Teams range. But did you know, many of Yealink’s devices are also certified for use with 3CX?

3CX is a software-based IP phone system that works with SIP based IP phones, SIP trunks and VoIP Gateways to provide a full PBX solution. With support for 4 to 1024 simultaneous calls, users of 3CX can benefit from:

Competitive Pricing
Flexibility: Choose and control your own phone numbers, SIP trunk, cloud provider and hardware
Deploy anywhere: install on-premise on Raspberry Pi or virtualise on your existing system
Easy to manage from an intuitive user-friendly dashboard
Mobility: Work from anywhere
Enjoy advanced customer service functions including CRM integration, Agent training tools and online chat

Explore more about 3CX

Which Yealink devices can I use with 3CX?

It’s probably better to say which devices aren’t yet certified! The majority of Yealink’s portfolio can be used with 3CX.

Compatible Yealink Devices
T19P T21P
T23P T23G
T27P T27G
T29G T40P
T41P T42G
T46G T48G
T49G T40G
T41S T42S
T46S T48S
T52S T54S
T56A T58A
T58V CP960
CP920 (pending) W52P
W56P

Provisioning Yealink Phone with 3CX

There are several methods to provision your devices. More information on configuring your Yealink phones with 3CX can be found on 3CX’s website.

Find out more about connecting Yealink Devices to 3CX

ProVu – Your One Stop Shop

As key distributors for both Yealink and 3CX, we make it easy for you to streamline your orders. To order your devices and 3CX licenses simply call 01484 840048 or email contact@provu.co.uk

New 3CX Virtual Training Dates Released

3CX Virtual Training - Summer 2021

Looking for a solution that enables your partners to work productively from anywhere? 3CX offers you a variety of options, whatever your customers’ preferences. Join our upcoming training courses to discover how you too can offer a feature-rich PBX with minimum management.

Whether you’re new to 3CX or are an accredited partner, develop your knowledge with our upcoming virtual training courses. These courses are free to attend and open to all. Designed to give you a better understanding ot VoIP technology and the 3CX phone system, our courses aim to support you in:

  • Increasing Sales
  • Improving customer satisfaction
  • Learn how to deploy and maintain systems more efficiently
3CX Basic Training

3CX Basic Training - June 2021A great place to start with 3CX or to brush up on your knowledge. Learn about the basic concepts of getting 3CX up and running and develop techniques for basic troubleshooting.

Find Out More & Register
3CX Advanced Training

3CX Advanced Training - July 2021Ideal for those already familiar with 3CX. The advanced certification consists of seven modules which cover the more advanced settings of 3CX including Bridges, inbound and outbound routing, security and anti-fraud.

Find out more & Register

Registration is free, simply complete our sign up form to virtually be there! Our team will be on hand throughout these courses to answer any questions you may have. Our courses are designed to provide you with all the information you require to sit the Basic and Advanced certifications. To become an accredited 3CX partner, you will need to sit the relevant exam on the 3CX portal.

New upcoming 3CX Training dates

With the recent changes to 3CX, now is a great time to get certified with our accredited virtual training. Whether you are looking to get started with 3CX or build on existing training to increase your partner status, we’ve got a course for you!

New for 2021, we’re delighted to bring you our first virtual intermediate course. Maximise your potential as an accredited 3CX partner by joining us for intermediate or basic training hosted by our very own 3CX Tech, specialist Muhammad Bajwa. Gain valuable know-how and technical insights ready to sit the basic or intermediate certification and best of all, it is completely FREE.

3CX Intermediate Training
Suitable for those looking to advance to the next level with 3CX, our intermediate training is open to all 3CX partners. Designed to equip you with the knowledge to take the intermediate certification exam, course contents will include more advanced topics such as time-based scheduling and advanced installation options.

Find out more & Register
3CX Basic Training
Whether you’re new to 3CX or an existing partner looking to get up to speed, the basic training course is a good place to start. Designed to cover all the basic concepts of getting 3CX up and running this course will equip you with the knowledge and techniques for basic troubleshooting.

Find out more & Register

Registration is free, simply complete our sign up form to virtually be there! To gain the basic or intermediate certification you will be required to sit the 3CX exam, this will need to be completed following the course. To speak to a member of our sales team please call 01484 840048 or email contact@provu.co.uk.

Save 5% on Snom Handsets with ProVu & 3CX

Did you know you can now receive an exclusive discount of 5% on all Snom handsets when purchased with 3CX licences through ProVu?

With January passing in the blink of an eye, 2021 looks to be a busy year for many businesses. We’ve partnered with Snom to bring you an exclusive 5% discount on all Snom handsets when you purchase your devices alongside 3CX licenses from ProVu.

But why would you want to do that? Even for the discount.

Not only is 3CX one of the fastest growing and highly commended PBX, video conferencing and live chat softwares available, but partnered with Snom’s dependable and adaptable IP phone solutions, users can enjoy the complete package.

Did you know about the advantages Snom can bring to your business?

Join Snom’s Partner Program to enjoy rebates, direct from Snom, of up to 40%.
Enjoy access to an extensive portfolio including single and multi-cell DECT, headsets and a wide range of IP desk and conference phones.
Benefit from free of charge printing service enabling you to brand your devices.
Gain access to direct vendor support to help you to grow your Snom business.
Get support from UK Account Managers.
Free structured and quality training hosted by in-house professionals. Find out more.

And it doesn’t stop there

One Stop Shop

With a wide variety of compatible Snom devices, we can supply you with all of your hardware requirements alongside your 3CX licences, we can help you to offer the complete 3CX solution and ship direct to your end user customer with your own branding the very next day.

Find out more
width=

Credit Facilities

For a more flexible payment option, we offer our resellers the opportunity to apply for a credit account. Application couldn’t be easier, simply complete our online form to get started – approval is normally confirmed within 3 working days.

Find out more

Free Training

We are accredited 3CX trainers and host regular training courses online. These free courses are accessible to all, regardless of your 3CX level and help you to gain better discounts on your licences.

Find out more

Pre & Post Sales Support

Our expert team of 3CX certified engineers are on hand to offer you pre and post sales support, helping to ensure you are able to access the correct information and advice when you need it. We can even offer a remote installation service to help ensure your installation goes as smoothly as possible.

Find out more

Fast Turnaround

We know you want your licences when you order them, not days later. Thanks to our integration with 3CX’s system and our online portal, ProSys, we make ordering licences a simple, fast process.

Find out more

Start Saving Today!