We have been getting a few reports of users who have been using the Bria Enterprise application without any issues. However, once the iOS device is upgraded to version 14, users have been experiencing 503 and 408 errors relating to the SIP account registering.
This appears to be due to an iOS setting and not the Bria application. If you are experiencing this issue please check that ‘Local Network’ has been enabled. This can be checked on the iOS device by going to:
Settings > Privacy > Local Network > Enable
If you are still experiencing issues after enabling this setting. Please proceed to generate an application support log as shown in this blog post.
CounterPath’s Bria Stretto softphone solution is a provisionable version of the Bria 4 and Bria 5 retail client. One of the biggest features of Stretto is that you are able to log in to a cloud based portal and create and manage your clients from there without the need to log in to the clients device and input the configuration there and then.
The following guides below will walk you through the steps of creating a user, downloading the Bria Stretto client and troubleshooting if problems occur.
Creating a User Using CounterPath CCS (Bria Stretto):
If you are interested in finding out how to create a user using CounterPath’s Stretto provisioning platform, please visit the following link below to a video that shows how to do this:
If you are experiencing any technical difficulties whilst using Bria Stretto, you can upload the device logs from your device that will be sent across to CounterPath’s Stretto provisioning portal. The logs can then be downloaded on the portal and analysed.
To find out how to upload the device logs on a Windows desktop device, please visit the following link below to find out how to do this:
