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ProSys

Introducing our new Router Provisioning Service

We’ve added a new feature to ProSys! Thanks to our latest developments, we are now able to offer a router provisioning service on our new TR-069 provisioning platform, enabling you to ship routers directly to your customers’ site ready to work out-of-the-box.

Enjoy your first provisioning on us!

Our new service is so good, we’d like you to try it for free*! From now until the end of September 2017 we’re offering free provisioning when you purchase any of our routers. We’ll work with you to create your individual provisioning template free of charge – meaning you’ll be up and running for all of your future orders. To get started call us on 01484 840048 or email contact@provu.co.uk.

*Please note: Free provisioning is only available between selected dates and is limited to 1 per company. To qualify, your company must not have used router provisioning before. Router and delivery are chargeable.

6 Facts about ProSys Provisioning

ITSPA recently published a revised version of their recommendations for provisioning security – having been offering our own provisioning service for over 13 years, this is something we know a lot about. In-fact we often work with many of the world’s leading manufacturers and industry regulators to ensure their hardware provisioning capabilities are meeting industry standards and provide a secure provisioning method. But what makes our provisioning different from the rest – here’s 6 facts about ProSys Provisioning.

1. Our provisioning platform is not limited to select vendors or devices, we can provision an array of hardware from a variety of manufacturers – see our full list of provisionable devices here.

2. Our provisioning platform is developed in-house by our development team, they’re experts in the field of secure automatic provisioning.

3. Where possible, we use the recommended protocol, ‘HTTPS with factory installed client certificates’ as outlined in ITSPA’s latest guidelines and we have been doing so for years!

4. We make provisioning simple – our pricing structure is based on your requirements per device, meaning you only pay for what you need.

5. Providing it’s compatible, our provisioning server will accept adoptions, so if you have hardware deployed and registered to another server, we can help you to move it over to ours.

6. Post deployment, you can utilise our Management tool to take care of your provisioned items from the comfort of your own desk – read more about ProSys Management here.

Zero-touch provisioning offers many benefits to ITSP and reseller partners. With just a few details, we can ship hardware direct to your end-user customer ready to work out-of-the-box for next day delivery – saving you both time and money. More details on our provisioning services can be seen here. To see ITSPA’s revised guidelines, download ‘Recommendations for Device Provisioning Security (Version 2)’.

Using our product images on your website

We quite often receive requests from resellers who want to use the product images of the kit we supply on their own website.

We host different sized images and product datasheets for lots of the products we sell, these are stored logically using our product part codes, this means they can be easily accessed and pulled for use on your website.

It’s pretty simple really!

We have produced a guide for programmers which will explain everything you need to know so you can start integrating images into your own website.

Download the guide here: Using ProVu’s product images

We try our best to store images for all of our products, but if there is anything that you come across that is missing and you would like to access, please let us know and we will do our best to add the images to our library.

Comms Dealer Sales & Marketing Awards – We’re shortlisted for 5 Awards!

We are thrilled to have been shortlisted in 5 categories in the 2017 Comms Dealer Sales & Marketing Awards! Following our success at last year’s awards, we are delighted to have been recognised among some of the most prestigious companies in the industry for the second year running.

This year also sees the addition of a number of new categories, including Apprenticeship Scheme of the Year and Best Customer/Partner Portal. Our shortlisted categories include:

  • Distributor Channel Sales Team of the Year
  • Distributor Channel Marketing Team of the Year
  • Distributor Channel Marketing Campaign of the Year
  • Best Partner/Customer Portal
  • Best Apprenticeship Scheme

The awards are due to take place at the Park Lane Hotel, London on 4th May 2017. We would like to wish all shortlisted companies the very best of luck!

ProVu Win Independent Software Vendor Award at 2016 Comms Business Awards!

cba-winner-logo-2016

In May, we were named finalists in two categories in the 2016 Comms Business Awards, our shortlisted categories included: Market Maker Distribution Award and the Market Maker Independent Software Vendor award. Last week both our Managing Director, Darren Garland and Sales Director, Ian Godfrey travelled down to London to attend the awards and we are delighted to have been named winners for the Independent Software Vendor award!

Our independent software, ProSys was launched in 2006 and continues to be developed in-house by our development team. For those who are not familiar with ProSys, it is our online portal which allows resellers and service providers to access a range of tools designed to ease the fulfilment of Customer Premise Equipment, more information can be found on our ProSys information page.

As part of our entry process we were asked to submit a case study which demonstrates how ProSys has revolutionised our customer’s processes. For this we chose to focus on how we adapted our systems to work better for a leading Service Provider, here’s a glimpse of some of the work our development team carried out:

Among our range of value added services, we offer zero touch automatic provisioning for phones, and an API that enables resellers and service providers to integrate their services with ours. Through our API, customer orders can be placed on their websites and fed directly through to our despatch queueing system, however sometimes we need to unwrap our services a little to make them work for our partners.

The service provider in question had their own phone provisioning systems and their own ordering systems which they wanted to feed directly through to us in order to automate their order process. In response to this we created a completely bespoke API for them.

Through our developments, ProVu now sit in the middle with this service provider’s orders; we receive the order from them, translate part codes to their own part codes, ship the items and then they pull the order status information back from us to display on their system and populate their own provisioning server.

This particular service provider had a unique set of requirements which were not available elsewhere in the market. As our systems are developed in-house, we were able to solve their problems and they now have a solution which is entirely within their control, but has all the benefits of the automated ProSys workflow.

Our team work exceptionally hard to develop our systems to ease the fulfilment of CPE and it is a great honour to win such a prestigious award. We are delighted to have been recognised among other leaders in the Channel and are very happy to receive such recognition.

cba-2016-3

ProSys firmware provisioning

It has always been possible to manage firmware upgrades using our online phone management portal, ProSys. Support staff can do this very quickly by selecting from a drop-down box of available firmware on the portal.

What happens if you want a newer firmware, or just one which isn’t listed in the drop-down (yet!)?

Well, fortunately, it is possible to provide a custom setting in most cases to allow you to select the firmware you wish to provision to a device.

Proceed with caution…

You can use the “Quick entry” to add configuration settings to an individual device.
This allows you to add (key, value) pairs to the provisioning settings, giving you the power to provision firmware directly.

key value
Gigaset SYMB_ITEM_BS_IP_Data1.aucS_SPECIAL_DATA_SRV http://p.gigaset.me.uk/profiles/n510_238/42/fw238.bin
Panasonic FIRM_FILE_PATH http://pana.provu.co.uk/fw/TGP5xx-DECT-22.88_HW1.fw
snom firmware http://snom.provu.co.uk/sw/snom300-8.7.5.44-SIP-f.bin
Yealink firmware.url http://yealink.provu.co.uk/fw/T41/36.80.23.1.rom

Warning: If you are not sure you are doing this correctly, then stop! Speak to our technical team (support@provu.co.uk), we are happy to help.

As always, feedback is welcome, so please do get in touch.

New ProSys Brochure

We’ve been working hard to put together a new brochure about ProSys. Simplifying ProSys’ offering. We have broken ProSys down into four main areas:

Ordering
Easily order equipment direct to site, ready to connect and use.

Provisioning
Add configuration settings to phones prior to despatch for zero-touch set up.

Management
Effortlessly manage your entire deployment of phones from your own desk.

Integration
Integrate your website with ours for automatic ordering, 24/7.

Download our new ProSys Brochure

 

Prosys Updates – better order status

There have been a couple of improvements to Prosys, ProVu’s online customer portal.

Order History – our order history page will now show more details. In particular, whether the order has been shipped or delivered. We’ve just moved information that was buried through 2 clicks, into the main history page.

For prosys users,

https://secure.provu.co.uk/prosys/order_history.php

Click to Buy – there are now `click to buy` buttons in our pricelist and in the item information screens in prosys.

Our systems are under continuous review, and we will keep adding the features that our customers request. If you have feedback or suggestions, please contact ProVu.

If you don’t have a username and password to use Prosys, please request one from your account manager.

Prosys update

We’ve done large update to ProSys, our secure online portal for phone ordering, provisioning and management.

There should be no user visible changes. All the work is in the back end.

If you find any problems, comments or suggests please get in touch.

Zero touch provisioning now available on Konftel and Polycom IP phones

We are pleased to announce that we are now able to offer our fully automated provisioning services for the full range of both Polycom phones and Konftel IP conferencing phones.

For many years now we have been providing resellers a fully automated provisioning service for Snom, Yealink, Gigaset, Panasonic and Cisco. Now, with increasing demand for both Polycom and Konftel phones our technical team have developed our hosted provisioning platform to support both Polycom and Konftel.

Polycom’s Secure Provisioning

For Polycom phones we are utilising the proven Secure Device Provisioning method of client certificate authentication, this enables our provisioning service to provide real confidence that you can order Polycom phones to be shipped direct to your customer’s site and for them to obtain their settings in a secure manner. Phones provisioned by ProVu in this way simply need to be connected and they will work out of the box.

More Information

To find out more about our provisioning services and how to get started please visit our Automatic Provisioning webpage