Browse Tag

Snom

ProVu awarded snom Platinum Partner status for a consecutive year

snom platinum logo

ProVu are proud to have received snom Platinum Partner status for 2014 for a second year running. Platinum partner status is awarded in recognition of strong sales of snom products, as well as the high levels of technical support provided to resellers throughout 2013.

John Bennett Managing Director of snom UK stated:

“Platinum Partner status is awarded in recognition of the hard work our partners have been doing pushing our products through their sales channels, However, this is not just based on sales, but also the fact that these distributors have displayed fantastic customer support and knowledge of the snom product portfolio. These distributors have gone above and beyond simply selling our products.”

Many thanks to all our snom resellers, we are looking forward to working with you further this coming year and having an equally successful 2014.

We will be showcasing snom’s latest range of IP phones at Convergence Summit North in March, so if you plan to attend please come along and say hi.

As part of the snom Certified Engineer programme we offer technical training days where resellers can learn all about supporting and provisioning snom’s range of IP handsets. More information and upcoming dates can be found here

The ProVu Team

Using snom with Wireless Headsets

If you are using an EHS Advanced box to connect your wireless headset to your Snom phone, and are having difficulty getting it to work, you may find the answer to your problems below.

Snom have introduced a new setting in their latest firmware version 8.7.3.25 which relates to the use of headsets.

In the Advanced – Audio section of the Web UI you can now change the Headset Connection Method. If you are using an EHS box you will need to change this to Serial EHS Box in order to get the full functionality of the electronic hook switch.

For more information regarding headset compatibility head over to our website.

snom M9r Repeater Compatibility

After a few enquiries recently regarding repeater compatibility with the snom M9r, we thought it a good idea to test this for ourselves.

I can now confirm that the RTX 4002 DECT repeater IS compatible with the M9r, providing that the snom phone is on the latest firmware version (9.6.2-a)*.

Follow the steps below to get your repeater and M9R paired:

1). Set the repeater in registration mode. Insert
the repeaters power plug for 1-5 seconds then remove it. Insert it once more and leave it powered on. The LED on the repeater flashes slowly after the start.

2) Set the base station in registration mode. Log in to the Web UI by typing the IP address of the M9R into your web browser

3) The LED on the front of the repeater should now be flashing quickly. If the LED flashes very quickly without
interruptions go to step 5. If the LED flashes very quickly with brief interruptions go to step
4.

4) Registration of the handset:
If the base PIN has been changed, it must
be set to “0000”. You must repeat the registration procedure even if the mobile unit used was already registered at the base station, Now the LED should flash very quickly without interruptions.

5) Assign a repeater number:
You must now assign a repeater number to the repeater (selection: 2-7, for up to 6 repeaters). Please note that each number can only be assigned once, when using more than one repeater. These numbers are independent of
the DECT handset extension numbers.

Using the DECT handset, key in the repeater number followed by the * key – E.g. 2*. Press the green dial button, the repeater will flash the corresponding number of times to show its repeater number, then the LED will stay solid. Press the * key again to confirm and then the Red dial button to end the process.

The repeater will now be paired successfully with the M9R.

* More information on the firmware update procedure can be found on the snom wiki.

Snom IPv6 Firmware

Snom have a beta version of IPv6 capable firmware for their SIP phones.

This is for Snom 7xx and 8xx phones.

The magic is that this firmware is dual stack. It runs IPv4 and IPv6 at the same time. It works well. I’m really impressed – this has got to make a Snom the most capable IPv6 SIP phone on the market today.

If you have an IPv6 capable network and SIP server, then please do test it out. Let Tim@ProVu know your feedback.

Some details on the Snom Wiki

Firmware Download

snom Certified Engineer Training Courses now back with ProVu

Book on to the SCE training course

ProVu will once again be running the snom SCE training and accreditation courses and the first one is being held at our office near Huddersfield on Wednesday 24th July.

The course is ideal for technical support personnel as well as technically minded sales people, and will give them a far greater insight in to the technical advantages of snom and their excellent provisioning system.

In addition, by becoming snom SCE Accredited resellers also receive the following benefits:

* snom SCE Certified website logo recognised Worldwide
* Access to lower pricing across the snom handset range
* Free Technical Support
* Free Sales support
* Access and listing on snomchannel.co.uk website
* Lead registration system

The course is very much a hands on training day with real life examples and practical demonstrations ensuring attendees leave with lots of fresh ideas. And because the course is technical based we do limit the number of delegates to a maximum of 8 ensuring each delegate receives a high degree of personal tuition.

The course is charged at £200 per delegate and includes one of the new high end snom 760 phones, normally priced at £158.00.

For more information and to register for the snom SCE course please visit our snom training page or call the ProVu sales team on 01484 840048.

870 with no rainbow Swirl

Snom870s come with default screen background with has a swirly rainbow.

We’ve had a few customers recently complain their phone is faulty because of a mark on the screen.

The good new is that the 870 is a completely customisable phone. So using prosys we can now provision a plain background. If you want this on your 870, please ask your account manager.

Changes to Snom part codes

On 1st April 2013 ProVu will change the part codes for Snom phones.

This is because snom are now offering phones without the power supply. We need partcodes for each phone for with and without PSU. We are also taking the opportunity to make our part codes more consistent with snom’s part codes.

We also want to make it clearer whether the phone includes a power supply or not.

Old Code New Code PSU included
PVSnom300POE snom300-withPSU yes
snom300 no
PVSnom320 snom320-withPSU yes
snom320 no
PVSnom370 snom370-withPSU yes
snom370 no
snom-710 snom710-withPSU yes
snom-710-noPSU snom710 no
snom-720 snom720-withPSU yes
snom720 no
snom-760 snom760-withPSU yes
snom760 no
PVSnom821 snom821-grey-withPSU yes
PVSnom821-B snom821-blk-withPSU yes
PVSnom870 snom870-grey-withPSU yes
PVSnom870-B snom870-blk-withPSU yes

Notes

For prosys customers the old part codes will continue to work for orders placed automatically (via XML or similar). The new part codes will appear on all invoices and order confirmations.

The old part codes will be shown alongside the new ones in automatic stock feeds until 1st May 2013.

All references to part codes in the order history etc will be updated to show the new part codes.

Long term, better for everybody to change to ordering with the new codes.

Any questions or concerns, please get in touch.

snom EHS Advance now compatible with the snom 7XX series

snom EHS Advance adaptors purchased from ProVu Communication Ltd (after Jan 2013) now come with the cable required for electronic hook switch capabilities on the snom 7XX series; this includes the snom 710, 720 and the 760. This is great news for users wanting to use a wireless headset.

Check out our new headset selector to help you to find a suitable headset for your customer’s requirements.

ProVu celebrate 10 years of snom distribution

10 years of snom distribution

Yes it is hard to believe, but it is now 10 years since ProVu supplied their first snom phone. Back in 2002 when England had just lost again to a fluky Ronaldinho goal in the Japanese World cup and Broadband was just becoming widely available with speeds of just 256K ProVu reached agreement with snom to become their first UK Distributor.

Even in those days it was clear that VoIP was going to represent a major challenge to the long established traditional communication methods of ISDN and analogue lines. And with the advent of affordable Broadband and the SIP voice protocol it was clear that businesses were going to want to take advantage of the flexibility to call colleagues and customers anywhere in the world using the same Internet connection that they were using for normal business data.

The first snom model to be sold by ProVu was the snom 100 (view the snom 100 datasheet) which had an elegant designed handset. This also had the habit of elegantly sliding off the cradle with the slightest of knocks or vibrations to the table. snom quickly moved on to the snom 190 and 200 which set the standard for SIP phones with their ability to be provisioned automatically and technically superior SIP stack.

Ten years on snom have moved from strength to strength, with a wide range of phones and ancillary equipment that is still considered at the cutting edge of internet telephony.

ProVu are delighted and proud to have been snom’s UK Distributor for over 10 years now and look forward to achieving even greater success over the coming years.