Browse Tag

Snom

How to: Resolve Snom Meeting Point DTMF Issue

We have reports of issues with DTMF tones on a snom Meeting Point, particularly when (but not limited to) dialling in to hosted conference facilities.

The user types the access code or conference PIN in correctly, but they are advised that the code is incorrect.
This is because the microphone on the Snom Meeting Point is picking up the DTMF that is played back when the user types a digit. The phone then sends this code twice (once from the actual key press using RFC2833 and once from the microphone using inband DTMF).

There are a couple of settings you can change on the Meeting Point to stop this happening depending on your users preference:
Please Note: The Meeting Point must be on firmware 8.7.3.25 or newer or the settings will not be present in the device

1) DTMF Volume:

http://wiki.snom.com/Settings/dtmf_volume

Reducing this to a lower setting (1 or 2) may be enough, but setting it 0 will stop the playback of the DTMF tones. This may not be desirable if the customer wants to hear the DTMF being played back to them so they know the key press has definitely registered.

2) DTMF Microphone Delay:

http://wiki.snom.com/Settings/dtmf_micro_delay

This setting temporarily disables the microphone when a DTMF key is pressed, to stop it from picking up the tone being played back through the speaker. Set this to 1000 so that it delays for 1 second (it is off by default).

The settings do not appear in the web interface so you will need to use the dummy setting URL to save these changes. Simply type either of the following URLs into the web browser on your PC (that is connected to the same network as the Snom):

http://ip.addr.of.snom/dummy.htm?settings=save&dtmf_volume=0

http://ip.addr.of.snom/dummy.htm?settings=save&dtmf_micro_delay=1000

You need to change ‘ip.addr.of.snom’ to the actual local IP of the Snom Meeting point.

Thats it! Your Meeting Point should now connect to hosted conference rooms without issue.
If you have followed the steps above and are still having issues please email support@provu.co.uk.

Announcing the new snom D715

The new snom D715 IP phone is now in stock and available at ProVu. This new model replaces the previously popular 715 and has all the same features and auto provisioning capabilities of its predecessor.

The only significant change is to the colour of plastic which is now black. The D715 is in the same form as snom’s 710 but the D715 has the advantage of dual Gigabit Ethernet ports for faster data throughput and a USB port for connecting either a USB headset, bluetooth headset, WiFi dongle or the D7 expansion module.

New snom M700 now available

The new snom M700 DECT roaming system is now in stock at ProVu. This new multi-cell DECT cordless system is ideal for providing constant call coverage over large areas and multiple floors for example hospitals or universities, warehouses and large office buildings for users that are always on the move.

 

Our reseller’s can find trade pricing on ProSys our reseller portal. If you are a telecoms reseller and are interested in becoming a ProVu partner please fill out our reseller application form.

Updated snom pricing

We are delighted to announce that we have made some adjustments to the snom handset pricing in line with snom’s newly issued price list. In most cases there have been some small reductions, but in the case of the snom 320 there has been a significant reduction of nearly £30.00.

With a new suggested retail price of just £85.00 the snom 320 is now looking extremely competitive and with a well established proven track record for quality and reliability we feel sure this will breathe new life in to this excellent handset.

Our reseller’s can find trade pricing on ProSys our reseller portal. If you are a telecoms reseller and are interested in becoming a ProVu partner please fill out our reseller application form.

Part codes for snom and Yealink phones including PSU to be removed

For some time now both snom and Yealink have adopted the more Green policy of supplying IP phones and PSUs separately and at ProVu we took it upon ourselves to maintain the old part codes that had previously included them. This has caused one or two issues and some confusion and so to keep things simple and clear we will be dropping the old part codes that had previously included the PSU.

We plan to delete the PSU included part codes from the 1st September 2014 and from then on our customers will need to order any PSU separately and in addition to the IP Phone when required.

Buying the PSU separately from the phone will not increase the price of purchase.

See table below of what you will need to order instead:

Old order code What to order instead
snom300-withPSU snom300 + Snom-psu
snom320-withPSU snom320 + Snom-psu
snom710-withPSU snom710 + Snom-psu
snom720-withPSU         snom720 + Snom-psu        
snom760-withPSU snom760 + Snom-psu
T19P T19PN + PSU-UK
T20P T20PN + PSU-UK
T22P T22PN + PSU-UK
T26P T26PN + PSU-UK
T28P T28PN + PSU-UK
T32G T32GN + PSU-UK-T3
T38G T38GN + PSU-UK-T3
T41P T41PN + PSU-UK
T42G T42GN + PSU-UK
T46G T46GN + PSU-UK-T3
T48G T48GN + PSU-UK-T3
VP530 VP530N + PSU-UK-VP

This change only affects snom and Yealink desktop phones. snom and Yealink DECT and conference phones will not be affected.

No snom devices affected by Heartbleed!

Notice supplied by snom UK on 23rd April. The snom development team gives the all-clear: Neither snom 3xx series, snom 7xx series nor snom 8xx devices are vulnerable to the security breach in OpenSSL!

The Heartbleed Bug is a serious vulnerability in the popular OpenSSL cryptographic software library. This weakness allows stealing the information protected, under normal conditions, by the SSL/TLS encryption used to secure the Internet. SSL/TLS provides communication security and privacy over the Internet for applications such as web, email, instant messaging (IM) and some virtual private networks (VPNs).

The Heartbleed bug allows anyone on the Internet to read the memory of the systems protected by the vulnerable versions of the OpenSSL software. This compromises the secret keys used to identify the service providers and to encrypt the traffic, the names and passwords of the users and the actual content. This allows attackers to eavesdrop on communications, steal data directly from the services and users and to impersonate services and users.

snom UK

snom 300 Price Slashed

snom 300 price slash

In line with the snom UK announcement today, ProVu are pleased to confirm that as of this morning the price for the snom 300 has been reduced and now has a UK suggested retail price of just £52.95.

The snom 300 trade price has also been significantly reduced for all our resellers and snom SCE Partners and is available to view on ProSys our reseller portal. If you do not have a ProSys login please let us know by sending an email to contact@provu.co.uk

There is plenty of snom 300 stock available from ProVu so this is a great opportunity for you to offer customers this excellent proven and reliable phone at a new very competitive price point.

We hope this new pricing will help you win more business and make some extra margin and if you have any queries please call the sales team on 01484 840048.

The ProVu Team

End of life notice: snom 370, 821 and 870

We are writing to confirm that the snom 370, 821 and 870 will shortly be going end of life.

We are due to receive another shipment of snom 370’s and 821’s so should have stock for a while yet. We aren’t able to obtain further 870’s, so when our remaining stock has gone, it’s gone!

Our recommended replacement is the snom 760, which is competitively priced and offers the following features:

*High-resolution 3.5″ colour display
*Upto 12 SIP accounts
*12 LED function keys
*Full duplex hands-free speaker-phone
*POE Support
*Dual Ethernet ports

Product datasheets and images are available here

The snom 760 is an excellent executive level phone and is ideal for those projects where image and functionality are essential. With a retail price of £200 + VAT and with all the features required for a busy office environment we feel sure the snom 760 will be a best seller.

The ProVu Team

Take advantage of the snom SCE Partner Program

Sign up now to the snom SCE Partner program and take advantage of reduced pricing across the snom range.

Although the snom SCE Partner program has been running successfully for a couple of years now, snom are about to launch the program with new training dates and new pricing later this year.

In the mean time any resellers that signs up with ProVu for the snom SCE partner program now can take advantage of the SCE Advanced, lower pricing level until 30th June 2014.

Signing up to the snom SCE partner program provides several advantages including:

*Lower SCE Advanced pricing level across the snom range
*Deal Registration to protect your projects
*Sales leads generated from the snom channel website
*Pre-sales and post sales technical support from ProVu and snom UK
*Marketing assistance from snom UK to help build your brand and generate sales leads
*Access to snom UK office facilities near Manchester for dems and presentations etc

What’s next?
Contact the ProVu sales team to register your company for the snom SCE Partner program. Simply call 01484 840048 or send an email to contact@provu.co.uk

ProVu awarded snom Platinum Partner status for a consecutive year

snom platinum logo

ProVu are proud to have received snom Platinum Partner status for 2014 for a second year running. Platinum partner status is awarded in recognition of strong sales of snom products, as well as the high levels of technical support provided to resellers throughout 2013.

John Bennett Managing Director of snom UK stated:

“Platinum Partner status is awarded in recognition of the hard work our partners have been doing pushing our products through their sales channels, However, this is not just based on sales, but also the fact that these distributors have displayed fantastic customer support and knowledge of the snom product portfolio. These distributors have gone above and beyond simply selling our products.”

Many thanks to all our snom resellers, we are looking forward to working with you further this coming year and having an equally successful 2014.

We will be showcasing snom’s latest range of IP phones at Convergence Summit North in March, so if you plan to attend please come along and say hi.

As part of the snom Certified Engineer programme we offer technical training days where resellers can learn all about supporting and provisioning snom’s range of IP handsets. More information and upcoming dates can be found here

The ProVu Team