Browse Month

May 2017

Snom firmware update (8.9.3.60)

Snom has recently announce new firmware for its D3XX and D7XX series. Firmware version 8.9.3.60 is now available to download on the Snom wiki: wiki.snom.com/Firmware/V8_9_3_60.

The new firmware offers a number of improvements to safety, stability, ease of use and functionality.

Please note: The update is for at all telephones in the D3XX and D7XX series from 2015 onwards. There may be issues caused if used with previous versions or special installations.

For more information about the firmware update please visit the Snom blog post here: www.snom.com/press/major-firmware-update-version-89360/

Meet our new Technical Support Manager!

Technical Support Manager - Andy Devine

We’ve recently welcomed a new member to the ProVu Team! Andy Devine joins us with over 10 years of technical support experience. Having worked across multiple tech industries including digital print, ePOS, GPS and vehicle telematics he joined our Tech Team as a Technical Support Manager last month.

Heading up our support team, Andy has a wealth of knowledge in the Tech sector which has seen him secure contracts in the US, Dubai, Abu Dhabi and Bahrain. Now residing in West Yorkshire with his wife, Andy is an ex-professional musician and enjoys spending time in his home recording studio. When he’s not in his recording studio, he can be found in his workshop working on his electronic and carpentry projects.

Commenting on his new appointment, Andy said, “I’m extremely happy to become a member of the ProVu Team, I look forward to working with the wide variety of products on offer and getting to know our customers.”

We’re sure you’ll join us in welcoming Andy to the team!

ITSPA updated recommendations for provisioning security

 

 

ITSPA has recently released a new guidance paper surrounding remote provisioning of phones and other SIP devices. This new document shares best common practices among ITSPA members to help ensure their provisioning infrastructure is secure.

ITSPA Chair Eli Katz stated

This is an excellent update to the existing guidance and should be considered a starting point rather than a complete solution. This is just a part of ITSPA’s ongoing work in tackling cyber-crime and fraud as well as driving up best practice within the membership. We must ensure the industry is one step ahead in the security battle.

Download: Recommendations for Device Provisioning Security (Version 2)

For a list of ITSPA Best Current Practice (BCP) documents visit: http://www.itspa.org.uk/members/best-practice-documents/

We’ve added 2 new courses to our online training!

We’ve added two new courses to our online training! Available now, our new Gigaset DECT and Snom online training courses offer you the opportunity to develop your skills and knowledge at a pace and location that suits you. What’s better is that ProVu resellers can now access these for FREE!

Gigaset N510IP

Designed with Gigaset resellers and installers in mind, our new online training course covers everything you need to know about the range. Focusing on the popular Gigaset N510IP PRO single-cell base station, the course will show you how to get phones up and running, how to pair handsets and add SIP accounts.

Find out more & Register here

 

Snom D765

Ideal for Snom resellers and installers, this online training course is designed to help you develop your knowledge and expertise of the Snom range. Split into three sections,
this course will equip you with the ability to configure Snom hardware and develop your understanding to enable you to successfully deploy Snom phones.

Find out more & Register here

Congratulations to ITSPA Awards 2017 Winners!

ITSPA Best Business ITSP (Medium Enterprise) Winner VTSL

The ProVu team had a great day last week at the ITSPA Awards – this year’s ceremony was held at The Tower of London on the Tuesday 9th May.

As proud sponsors of the ITSPA Awards, we would like to congratulate all finalists and winners of the 2017 ITSPA Awards. Having sponsored the awards for the last 5 years, we believe the ITSPA Awards are a fantastic opportunity to celebrate the hard work and achievements in the industry over the last 12 months, and this year saw some exceptional accomplishments!

For those who have missed it, here is a list of this year’s winners and highly commended entries:

Award Winners
Best Business ITSP (Small Enterprise) – Hello Telecom
Best Business ITSP (Medium Enterprise) – VTSL
Best Business ITSP (Corporate) – NFON
Best VoIP CPE – Panasonic
Best VoIP Infrastructure – Gamma
Best VoIP Innovation – Edgewater Networks
Best ITSP Reseller – Arrow Business Communications
ITSPA Members’ Pick – NICC
ITSPA Champion – Peter Cox

Highly Commended
Best Business ITSP (Small Enterprise) – Voipfone
Best Business ITSP (Medium Enterprise) – Orbtalk
Best VoIP CPE – Snom
Best VoIP Infrastructure – aql
Best VoIP Innovation – Vonage
Best ITSP Reseller – Sprint Convergence

 

Kate Stolworthy, Muhammad Bajwa, Darren Garland and Alison Mattimoe – Enjoying a day out at The Tower of London

We’re at the UC EXPO 2017

Darren Garland and Ian Godfrey will be joining Snom this week on stand C123 at the UC EXPO – London ExCeL. If you are about at the show, why not drop by and say hi!

On Snom’s stand there will be the chance to preview some brand new products including the Snom D785 IP phone and the Snom C520-WiMi next-generation IP conference phone.

ProVu Shortlisted in the 2017 Comms Business Awards!

We are thrilled to announce that we have been shortlisted for the Distributor of the Year award in the 2017 Comms Business Awards!

Due to take place at the Royal Lancaster Hotel, London on 15th June the awards will be hosted by comedian, Al Murray. We are looking forward to attending the awards and joining our Channel Partners for what is set to be a fantastic night celebrating the various achievements throughout the Channel over the last 12 months.

Congratulations to all finalists, we look forward to seeing you next month!

2N External RFID reader for 125kHz & 13.56MHz How-to Guide

In order to use the 2N RFID reader you need to install the correct driver software.  This is only available for Microsoft Windows and can be downloaded from this page:

https://www.2n.cz/en_GB/products/access-control/2n-access-unit#tab-2

Scroll down to the Documents section and you’ll see the driver listed in the “Software & Firmware” list.

Once installed, you will see an icon in the task bar on your computer:

Right click this and select “Settings”.  This window will pop-up:

The device field may be empty, make sure you have the USB reader plugged in:

You may need to click refresh in the settings window.  Make sure you have the correct device selected before clicking “OK” to close that window.

Now you can use the reader to scan compatible RFID/NFC cards into the 2N Access Commander software or in the web interface for 2N intercoms and access control devices.

For example, in the web interface for an Access Control unit:

Click on the card icon and you will be prompted to scan a card:

That’s it, you’ll now be able to use that device to open the door.

Gigaset DX800A Call Transfer Guide

Configuration:

  1. Hold down a memory key for a few seconds until the function menu appears.
  2. Scroll down and select ‘R Function’.
  3. This will map the function to that memory key.
  4. When you want to transfer a call, press the memory key and a screen will appear. 
  5. Type in the number of the phone you want to transfer the call to and press the memory key again.
  6. You will get a screen like this to confirm the transfer has been successful:

 

ProVu Win 2 Comms Dealer Sales & Marketing Awards!

It’s that time of year again when we don the ‘posh frocks’ and kick off the year’s Channel awards. One of the first industry awards in our calendar is the Comms Dealer Sales and Marketing Awards, for which we were shortlisted for five awards! Designed to celebrate the work and achievements of Sales and Marketing teams throughout the Channel, the awards are a great event to celebrate success throughout the industry.

Taking place at the Park Lane Hotel on 4th May myself, our Managing Director, Darren and Sales Team Leader, Anna travelled down to London to attend the awards. Having been shortlisted for five awards, we were sceptical about how we may perform; all 5 awards had strong competition and following our success at last year’s awards, we didn’t think we’d do it again.

Much to our delight, we were named winners of the following awards:

  • Distributor Channel Sales Team of the Year
  • Distributor Channel Marketing Campaign of the Year

We were also thrilled to be highly commended for the Distributor Marketing Team of the Year award.

The last 12 months have seen some great achievements for the ProVu team, with yet another record-breaking year in the bag. We are continuously striving to bring more to the Channel and develop our services. But, for us, there are four core messages that we believe stood out to the judges.

  • We have an incredibly dedicated, passionate team who carry out everything in-house; we do not outsource anything we do.
  • We listen to and value our partners’ feedback, enabling us to tailor our services and develop our sales and marketing strategies in response to this.
  • We hold strong relationships with all of our vendor partners, by working with them closely, we are able to offer them marketing support and run joint marketing campaigns for maximum ROI.
  • We’re a great team and we know our stuff – did you know that over 50% of our team are trained technical engineers?

Compared to many of our fellow entrants, we are a very small team – to be named among them is a great achievement in itself!

We would like to congratulate all finalists and thank our Channel and vendor Partners for your continued support over the past year. But most of all, well done to each and every member of the ProVu team, without your hard work and determination this simply would not have been possible! Here’s to another great year!

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