How to capture a PCAP trace on a 2N unit

If you have contacted Support regarding a technical issue that you are having with your 2N door intercom then we may have asked you to capture a trace replicating the fault.

This guide will show you how to capture a PCAP trace from a 2N Door Intercom.

Step 1:

Web browse to the IP address of the intercom. If you don’t have a DHCP table or network scanner to find the IP address reboot the intercom and wait for the second beep tone, after this press the main button 5 times. The intercom should then read the IP address out to you.

More information on this can be found on 2N’s Wiki.

Step 2:

Once you have logged into the web interface go to System highlighted below:

Step 3:

Go to Network > Trace as highlighted below:

Step 4:

Once you are on the Trace page, press the red record button to start the trace > This is now the time to replicate the fault the customer is experiencing.

Step 5:

Once the fault has been replicated press the Stop button > then press Export > Finally send this to support@provu.co.uk

If you have any problems with this please contact support on 01484840048 option 2 or email support@provu.co.uk.

How to add BLF/presence on CounterPath Bria Stretto

Did you know you can get BLF (busy lamp fields) on your Bria softphone client, if not here is how to set this up:

Step 1:

On the Bria Stretto client go to > Contacts > Buddies > press the plus button to add a new buddy.

Step 2:

Config the buddy with the relevant SIP credentials and make sure to select softphone from the drop down list as per the screen shots below:

Now that all the configuration has been entered click the Tick at the top right of the page to save.

Once these steps have been completed you should be able to see when your colleagues are not available or on the phone etc…

If you have any further CounterPath technical queries please feel free to contact support on 01484 840048 option 2 or email support@provu.co.uk

The Business Continuity Checklist

ProVu, your one-stop shop for all you business continuity needs.

       
Headsets Headsets to suit all requirements, from budget wired headsets to wireless, Teams certified devices, we have you covered.
USB Cameras Keeping connected virtually couldn’t be easier with USB cameras ready to be connected to PCs, laptops and compatible handsets.
Personal Speakerphones Great for on the move and at home, personal speakerphones help to maintain optimal call clarity when you need a rest from your headset.
Microsoft Teams Certified Devices With many companies choosing Teams as their preferred platform, we have a range of certified compatible devices available.
IP Video Phones Stay connected with an IP video phone, ideal for those who want the functionality of a desk phone with the ability to put a face to the call.
Softphone Licenses Remotely manageable and configurable, softphones can offer a great solution for those looking for a platform to use across multiple devices and locations.
IP Desk Phones Utilising desk phones both in the office and at home can help to create an element of normality in workers’ routines.

Get in touch to discuss your requirements

We’re here to support you; whatever your requirements, our team are on hand to help you every step of the way. With automatic device provisioning and branded or white labelled next day delivery available, your customers will be up and running in no time.

Call 01484 840048 or email contact@provu.co.uk. to discuss your requirements with a member of our team.

Yealink’s Project Support Update

Yealink - COVID-19 Project Pricing Support

Yealink has extended their project support program until the end of December 2020. As we head back into a second lockdown, the effects are being felt across every industry sector. Yealink would like to show their support by offering up to a 8% discount on registered projects. All projects of 50+ devices are eligible for 1 – 4% discount. In appreciation for our exceptional key workers, projects involving essential sectors are also eligible to receive an additional 2% discount. Projects will be need to registered with ProVu to qualify for the discount.

Sectors Eligible for Additional Discounts include:

  • Health & Social Care
  • Education

 

QTY pcs Price Discount If over 50% are T5/T3/MC products Extra discount for Education & Healthcare Total discount
50-100 1% 2% 2% 5%
101-500 2% 2% 2% 6%
501-1000 3% 2% 2% 7%
1001+ 4% 2% 2% 8%

Call our sales team on 01484 840048 or email contact@provu.co.uk to register your project and access Yealink pricing support.

Explore the Yealink Range

Register your Project

*Additional discounts on T5 projects available until 31st December 2020.

**Essential sector additional discount available until 30th December 2020.

Bria Enterprise – iOS Version 14 (503/408 – Registration Error)

Please note this does not affect android devices.

We have been getting a few reports of users who have been using the Bria Enterprise application without any issues. However, once the iOS device is upgraded to version 14, users have been experiencing 503 and 408 errors relating to the SIP account registering.

This appears to be due to an iOS setting and not the Bria application. If you are experiencing this issue please check that ‘Local Network’ has been enabled. This can be checked on the iOS device by going to:

Settings > Privacy > Local Network > Enable

If you are still experiencing issues after enabling this setting. Please proceed to generate an application support log as shown in this blog post.

Prepare for Winter with ProVu

Winter often comes with its own challenges but 2020 could bring one of our most challenging winters yet. Ensuring business continuity in the face of potential adverse weather conditions can be tricky. Combine that with a global pandemic, a national lockdown, local restrictions and self-isolation and it’s easy to see that having the right work from home solution couldn’t be more important.

Prepare for Winter with ProVu

PSU/PoE Injector/Switch

Power Supplies

 For those utilising a VoIP phone outside of the office, additional power supplies, PoE injectors or switches may be needed for devices to function. Many homes aren’t often set up for the wired connection of multiple devices. Switches can provide an ideal solution for connecting numerous items to the internet.

Softphones & Licenses

Softphones & Licenses

 Access calls and messaging on any device. Whether your customers enjoy making and taking calls via their mobile, computer or on a deskphone, softphones offer you a flexible communications solution which can be remotely managed.

With options available from CounterPath and 3CX, we can provide the right solution for your needs.

Headsets

Headsets

 If you don’t have one, you need one! Not only do they help to mask your peculiar taste in music, they’re also key to maintaining a professional experience with built-in noise cancelling. We supply headsets to suit all budgets and requirements get in touch to find out more.

USB Cameras

USB Cameras

 Both Yealink and Fanvil offer compact USB cameras. The UVC30-Desktop and CM60 devices are ideal for connecting desktop computers and laptops, perfect for keeping connected virtually.

Desk Phones

Desk Phones

 Many users are accustomed to using a desk phone, maintaining the same set up at home can be a great way to create some level of normality to workers who are new to home working.

WiFi & Cordless phones

WiFi & DECT Phones

 Fed up of having a network cable running across multiple rooms? WiFi & DECT phones offer an ideal solution for those looking to save the trip.

Personal Speakers

Personal Speaker Phones

 A mini conference phone, just for you. Personal speakerphones provide a great level of audio and call quality, helping to maintain a professional approach, regardless of location.

Provisioned Hardware

ProSys

 Save yourself the hassle. We can ship over 200 devices from across 11 different brands pre-provisioned, ready to work out-of-the-box. Simply add your preferred configuration settings to your order on ProSys and we’ll take care of the rest.

What’s more, you can then remotely manage your provisioned hardware on ProSys enabling you to carry out firmware upgrades and device settings from the comfort of your kitchen table.

Contact our Specialists

With many items now in stock and available to be shipped direct to site the very next day, we’re here to support you this winter. For assistance with putting together your solution or to discuss any additional hardware you may require with a member of our team simply call 01484 840048 or email contact@provu.co.uk.

Introducing the DrayTek Vigor 2927 Routers

Building on the success of their 2926 range of dual-Ethernet WAN routers, DrayTek have decided to go one better and launch the 2927 range as its replacement.

Sharing many of the same features, the 2927 builds on DrayTek’s robust, reliable router range by offering the following:

New Connectivity

  • The 2926 had models including ‘n’ Wi-Fi and ‘ac’ Wi-Fi.
  • The 2927 has models including ‘ac’ Wi-Fi and ‘Lac’: ‘ac’ Wi-Fi as well as built-in dual-SIM 3G/4G connectivity, which can be used for failover, load balancing or as the primary connection.

One More Dedicated LAN Port

  • The 2926 had 4 dedicated LAN ports, with a 5th port configurable to LAN or WAN.
  • The 2927 has 5 dedicated LAN ports, with a 6th port configurable to LAN or WAN.

Higher Total Throughput

  • The 2926 had a total throughput of 400Mbps on each WAN port.
  • The 2927 has a total throughput of 900Mbps on each WAN port, and through load balancing you can even achieve speeds of up to 1.8Gbps. With this comes higher VPN speeds, totaling up to 800Mbps rather then the 2926’s 60Mbps.

More VPN Tunnels

In today’s remote-working world, it is more important than ever to ensure that workers outside the office have fast, secure, reliable access to your company’s network and files.

  • The 2926 allowed for up to 32 VPN tunnels.
  • The 2927 allows for up to 50 VPN tunnels, at up to 800Mbps as above.

Discover the DrayTek Vigor 2927

Reap the Rewards of Sangoma Vega Gateways with ProVu

Sangoma Vega Gateway Installation Offer

It’s time for you to reap the rewards of Sangoma Vega Gateways. Discover how our new promotion can help you to get up and running with the Sangoma range.

We’ve teamed up with Sangoma to bring you an exclusive offer. Simply purchase any Sangoma Vega Gateway from ProVu before 31/12/20 to receive free* remote installation worth up to £250.

We know that gateways aren’t always the easiest devices to install, but we don’t want this to hold you back! You too can now reap all the associated benefits that Sangoma’s Vega gateways offer without the worry. With our expert team here to support your install and the switch off of ISDN looming there couldn’t be a better time to explore Sangoma’s Vega Gateway range.

Discover Sangoma’s Vega Gateway Range

Benefits of Sangoma’s Vega Gateways

  • Provide all the benefits of SIP without the associated installation costs
  • Devices available to suit PSTN Trunking and SIP trunking
  • Fast solution to upgrade existing infrastructure with minimal disruption
 Sangoma Vega Gateway Range

With many premises currently quieter than normal, it’s a great time to install new equipment and upgrade legacy systems. What’s more, with support from our expert technical engineers, we’ll take you through the process of configurating your gateway helping you to develop the skills to carry out future deployments.

To find out more about the Sangoma Vega Gateway range or about taking advantage of our free remote installation offer please call 01484 840048 or email contact@provu.co.uk.

*Offer Terms & Conditions

  1. Free remote installation available with first purchase of a Sangoma Vega Gateway. Existing customers are not eligible.
  2. Remote installation service will be provided by ProVu Communications at an agreed time and date. Operating hours are between 09:00 – 17:30, Monday – Friday.
  3. Free service cannot be transferred to any other product or monetary value.
  4. Eligible customer must register to become a Sangoma Partner to receive free service.
  5. Free installation is limited to one per company.

Free Draytek Provisioning

Free Provisioning on DrayTek Routers with ProVu

Get FREE provisioning on your first router purchase with ProVu and receive 1 year FREE router management.

Have you used Draytek routers before? No? Well great news, new Draytek customers can benefit from FREE provisioning on your first router purchase with ProVu. Available on any of the 2620Ln, 2762, 2832 and 2862 series, you can now experience the truly seamless experience that comes with our TR-069 router provisioning. Simply set up your customised provisioning template with your preferred settings and receive your router direct to site ready to plug & play! What’s more, new customers are also eligible to receive 1 Year FREE router management, giving you the ability to remotely edit router settings and firmware.

Feature-Rich

DrayTek - Feature-rich devices

 Secure

draytek-secure

 Durable

DrayTek Solution

 Flexible

DrayTek Develop

 ISP Approved

DrayTek Internet Security

 Award-Winning

DrayTek Award-winning
Vigor 2620Ln

DrayTek 2620Ln

A low cost router/firewall, the DrayTek 2620Ln makes use of its multi-WAN connections to offer users a highly adaptable router with non-stop connectivity.

Explore the 2620Ln
Vigor 2762 Series
DrayTek Vigor 2762

Packed with professional features, the DrayTek Vigor 2762 series supports VDSL2, ADSL, 3G/4G and Ethernet-based Broadband connections and all BT Openreach approved. It’s a flexible solution for any small office and home business/office environment.

Explore the 2762 Series
Vigor 2832 Series
DrayTek Vigor 2832

Ideal for small VoIP deployments, the DrayTek Vigor 2832 series is an entry-level router featuring a 200Mb/s firewall. Designed to work with all variants of ADSL, the Vigor 2832 series offers you a secure, compact solution.

Explore the 2832 Series
Vigor 2862 Series
DrayTek Vigor 2862

As DrayTek’s flagship router/firewall, the Vigor 2862 supports both ADSL & VDSL. Packed with professional features to increase security, flexibility and functionality, the 2862 is the ideal router for a whole host of applications.

Explore the 2862 Series
Get in touch Explore the Draytek Range

Say Hello to Sangoma’s H-Series Wireless Headsets

Discover Sangoma’s first wireless headset range with ProVu. Now in stock and available to order, the Sangoma H-Series utilises DECT technology to provide superior sound quality for up to 8 hours per day.

Available in two different variants, there’s a headset to suit any call type.

Which one will you choose?

H10 Wireless Headset

RRP:£128.30

Ideal for use with any of Sangoma’s S-Series of IP phones, users of the H10 wireless headset can enjoy calls from their desk phones with a range of up to 120 metres.

H20 Wireless Headset

RRP:£162.52

Designed for users who want the flexibility to join calls by both their IP phones and softphone client. The H20 can be directly connected to laptops and IP desk phones.

Discover the Sangoma H-Series

Headsets are a key component to any work from home set up. For assistance with your headset selection or in creating a resilient work from home solution call 01484 840048 or email contact@provu.co.uk.