VTech DECT compatible IP desk phones

VTech DECT compatible deskphones available at a competitive price!

VTech’s ErisTerminal range offers a unique set of DECT capabilities, making them really flexible and enabling users to make and receive calls whilst away from their desks. Both VTech’s mid range and executive level deskphones, the VSP726A and VSP736A come complete with an in-built DECT module which enables them to be paired with the VSP601A DECT handset and / or the VSP500A DECT cordless headset.

Offering flexible, hands-free mobility the ErisTerminal range offers full peace of mind with an industry-leading three-year warranty as standard. Available at extremely competitive prices, the ErisTerminal range remains unaffected by the current volatility in the exchange rates and offer a great option for many advanced communications solutions.

See our simple guide: Pairing the VTech DECT Handset and Headset with the VTech VSP726A & VSP736A.

We are offering resellers the chance to test the VTech IP phones with NFR units available to purchase at a heavily reduced price. To take advantage of this NFR offer or to find out more, simply contact a member of our sales team on: 01484 840048 or you can email: contact@provu.co.uk

Another successful Sangoma PBXact UC roadshow!

Last Tuesday we invited resellers to join us for the Sangoma PBXact UC roadshow at Manchester’s Central Library. During the Roadshow, Sangoma’s Director of Product Management and Product Marketing, Simon Horton shared information about the new Sangoma PBXact UC Systems as well as demonstrating its seamless integration with Sangoma’s range of IP phones.

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Sangoma’s PBXact UC phone systems are based on FreePBX, which is the world’s most popular open source phone system with over 2 million active installations and tens of millions of users. PBXact UC has a range of systems to match customer requirements and has been designed with the end user in mind, therefore requiring little or no training. The PBXact UC phone systems support 10 to 5000 users and are designed for businesses needing a fully featured, commercially supported communication solution.

 

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Updated headset compatibility guide

You may be aware of our headset compatibility guide – we do our best to keep you informed of compatible wired and wireless headset solutions, for the entire range of phones we supply. We do extensive testing to ensure the solutions you choose; will work for your customers and that we understand how to support you, should you require any assistance.

We’ve recently added a new feature to the guide to make it easier to read! On the top right hand side of the page you are now able to filter the compatibility guide by brand. Simply select which phone brand you would like to see solutions for to narrow down the list. This means that you no longer need to scroll through all of phones in our portfolio, to find what you’re looking for.

View our Headset Compatibility Guide

 

Headset compatibility screenshot

Compatible headsets for the new Cisco 7800 and 8800 series phones

We’ve recently done some testing between the new Cisco 7800 and 8800 series phones and the headsets that we supply.

Here is a table of all the headsets and cables that we’ve tested and work with these new Cisco phones:

Headset Cable / Adaptor
Eartec 308/510/710 Range EAR-QD002(C)
Plantronics SupraPlus Range Plantronics U10
Plantronics CS500 Range Plantronics APC-42
(For EHS, use switch settings: A/3/2)
Jabra BIZ Range Jabra GN1200
Jabra Pro 920/925 Jabra Link 14201-43 (For EHS, use switch setting “B” and EHS setting “Jabra IQ”)
Sennheiser SC230 & SC260 Sennheiser CSTD 08

Please note: The Cisco 7811 does not have a headset port and therefore does not work with the headsets listed in the table above.

To find out more go to our Headset Compatibility Guide here: https://www.provu.co.uk/headset-compatibility.html

If you have any other questions or problems please contact our technical support team.

Christmas 2016 Shipping & Opening Times

Standard Mainland UK Deliveries via APC and/or DPD:

Order Date Delivery Date
23rd December* 28th December
28th / 29th December Next working Day
30th December* 3rd January
3rd January 4th January (Normal Service Resumes)

Christmas Deliveries

*Saturday delivery can be arranged for Christmas Eve and New Years Eve upon request, however this service will incur an additional charge.

Delivery Cut Off Times:

Service Date Time
APC 23rd December 12:00 PM
APC 28th – 30th December 2:30 PM
APC 3rd January 4:45 PM (Normal Service Resumes)
DPD 23rd December 12:00 PM
DPD 28th – 30th December 2:30 PM
DPD 3rd January 3:45 PM (Normal Service Resumes)

ProVu Christmas Opening Times:

Dates Opening Times
23rd December OPEN: 09:00 – 13:00
24th – 27th December CLOSED
28th – 30th December OPEN (Skeleton Staffing): 10:00 – 16:00
31st December – 2nd January CLOSED
3rd January Return to normal: 09:00 – 17:30

ITSPA Recommendations for secure deployment of an IP-PBX

 

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ITSPA has recently launched a new best practice paper ‘Recommendations for secure deployment of an IP-PBX’ (Version 3). This new document outlines configuration measures that should be implemented on an IP-PBX installed in a customer’s premises as well as the support that service providers can give to assist in the identification and avoidance of attacks.

The update forms part of ITSPA’s Best Current Practice (BCP) documents. This document follows an in-depth collaboration with members, including a range of service providers, security experts and vendors and forms part of ITSPA’s stream of work to ensure that the industry follow best practice to tackle telecommunications fraud.

For a list of ITSPA Best Current Practice (BCP) documents visit: http://www.itspa.org.uk/members/best-practice-documents/

Direct IP Call Between 2N Helios IP and Gigaset N510IP

Here is a short guide on configuring direct IP calling between a 2N Helios IP intercom, and a Gigaset N510IP. The same process will work with a Gigaset N300IP.

Both units need to be plugged in, and connected to the same network. You need to connect to the web interface of each device to configure them.

Step 1: Configure the Intercom

Go to Services > Phone and edit the Domain setting. You need to set this to the IP of the intercom itself, in our example this is 192.168.2.64

path3416

 

Then you need to add an entry to the directory, to call the N510

path3381

Here I have used 200 but you can choose any number, you will need to use this number later when configuring the N510. The IP address part must be the IP address of the N510 unit, in our example this is 192.168.2.38

Step 2: Configure the N510

Go to Settings > Telephony > Connections and Edit one of the Connections.

N510-Connection

Here you add the number that you chose earlier, and the IP address of the 2N intercom in the 3 boxes shown – Domain, Proxy Server and Registration Server. You do not need to enter a password as the N510 does not actually register to the 2N intercom.

Settings > Telephony > Advanced VoIP settings.

N510-SIP-Port

Here you set Use random ports for SIP to ‘No’, and set the SIP port to 5060.

Finally, you need to go to Settings > Telephony > Number Assignment and make sure that your handsets are set to accept incoming calls from the account/connection that you just created.

You should now be able to call to the Gigaset by pressing the button on the front of your intercom. If you are still having problems, please contact our technical support team.

End of an era for the Snom 300

Today we have shipped our last ever Snom 300!

We first shipped the Snom 300 in the summer of 2006, which makes it our longest running IP phone. The Snom 300 has been extremely popular, over its lifetime we have supplied over 32,000 models to the channel.

We announced the end of life notice back in February this year but managed to secure a large stock quantity to ensure we could continue to supply the popular model for as long as possible.

The Snom 300 will now be replaced by the new D3 series of phones which includes the D305 and D315. These have a similar design to the Snom 300, but with a BLF indicator and an improved, larger display. The Snom D315 also includes Gigabit pass-through and a USB port which allows connection of the new D3 expansion console.

Our company accountant is still using their Snom 300, which has been going strong for over 10 years! We’d love to hear about your Snom 300 stories, do you have any that are still standing the test of time?

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Yealink Provisioning: Common file mapping

This is perhaps more of a reminder to me for future reference, however, it may be useful for others too!

When a Yealink phone provisions, it requests a common provisioning file and a MAC specific one. The common one is referred to as such because each model requests a file which is unique to it.

Here are the Yealink models alongside the requested common files:

Model Common file Firmware code
CP860 CP860 y000000000037.cfg 37
T18P T18 y000000000009.cfg 18
T19P T19 y000000000031.cfg 31
T19P_E2 T19_E2 y000000000053.cfg 53
T20P T20 y000000000007.cfg 9
T21P T21 y000000000034.cfg 34
T21P_E2 T21_E2 y000000000052.cfg 52
T22P T22 y000000000005.cfg 7
T23G T23 y000000000044.cfg 44
T26P T26 y000000000004.cfg 6
T27P T27 y000000000045.cfg 45
T28P T28 y000000000000.cfg 2
T29G T29 y000000000046.cfg 46
T32G T32 y000000000032.cfg 32
T38G T38 y000000000038.cfg 38
T40P T40 y000000000054.cfg 54
T41P T41 y000000000036.cfg 36
T42G T42 y000000000029.cfg 29
T46G T46 y000000000028.cfg 28
T48G T48 y000000000035.cfg 35
VP530 VP530 y000000000023.cfg 23
VP530 VP-T49 y000000000051.cfg 51
W52P W52 y000000000025.cfg 25
W56P W56 y000000000025.cfg 25

Phew.. that should just about do it!

2N Launch the Helios IP Base – Now Available to Order

2N have launched the new Helios IP Base, in order to offer a cost-effective video intercom.

The Helios IP Base is incredibly easy to install and is configurable as a 1 or 2 button model straight out of the box. For added access control capabilities you can also add an RFID reader.

Key points:

  • Full integration with the new My2N service
  • Non-optional HD camera
  • Pictograms
  • IP65 and IK07 ratings
  • No licenced features
  • Surface mount only

The Helios IP Base is now available to order through ProSys, or you can call or email us to discuss more about it or place your order.