Webinar: The Benefits of CounterPath Bria Stretto

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Following the recent success of our CounterPath Bria Stretto Webinar series, we invite you to join us on 20th September at 11:00 AM (GMT + 1) when we will be re-capping on the series highlights. Offering you the opportunity to develop your knowledge on this great product, our webinar topics will include:

  • Introduction to the CounterPath Bria Stretto Platform
  • What are the differences between Bria Retail and the Bria Stretto Clients
  • How the Stretto platform can benefit ITSPs and IT Administrators
  • What licence types are available from ProVu
  • Stretto add-on modules
  • CounterPath Branding
  • Summary and Questions

Register to attend the webinar

Designed to provide an overview of our CounterPath Licences, this webinar is suitable for everyone. We expect the webinar to last approximately 45 minutes.

Konftel Ego – The Must Have Personal Conference Phone

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We are delighted to launch the new Konftel Ego personal conference phone! Ideal for both business and personal use, the Ego is Konftel’s most portable device yet. With its compact size it is ideal for people who frequently travel and we believe this is set to be the next must have gadget.

Featuring both Bluetooth and USB connectivity, the Ego can be easily paired with mobile, tablet and desktop devices. Plus, with advanced NFC functionality, compatible mobile devices can be paired in seconds.

Find out more here:

Snom D710/D715 – DND Display Differences

For Snom phone models 710/715, there is a slight display difference when using the DND mode on phones using the 8.7.5.35 firmware. With previous versions of firmware, when DND was active, a banner would be displayed across the screen; with 8.7.5.35 and newer versions, this is not the case. Instead, it just displays a small message.
no dnd
In order to fix this problem:
1. Copy all of the following URL: 

PhoneHasTextMessages PhoneProvisioningFailed

2. Replace “phoneIPaddress” with that of the phone you are using.

3. Enter into your web browser and it should fix the problem. The DND message should now look like the one below.

dnd

How to set up the Konftel 300Wx with the IP DECT 10

If you have a Konftel 300Wx and an IP DECT 10 and are having problems registering the two, here is a simple step by step guide on how to do so:

1) go to the web interface of the IP DECT 10 > go to the “Server” tab on the left and “add new server” > add the IP address/URL of your pbx to the registrar box and then save.

2) go to the extension tab at the left side and add a new extension by clicking on any of the numbers 1 – 20 in the IDX column> add the extension number, authentication user name and password from your pbx, tick the box at the top right that says add handset and then save.

3) tick the box next to the extension you just added, then click on “start SIP registration” below the extensions table, now go onto the handset tab at the top, next to extensions, click on the IPEI default of 0000000000000 and change “Alarm Line” to the extension number and press save.

4) tick the box next the handset you just added, then click on “Register Handset” under the handset table.

5) on the handset go to menu> settings > DECT > register > press BASE 1, then it says “ENTER PIN CODE” enter “0000”.

6) Device will start searching and should say success on the screen. Now refresh the web interface and the IPEI should have a long digit number instead of 0000000000000. it will now be registered and working.

If you follow the guide above and still have problems, contact our support team.

Webinar: 2N IP Audio Overview

Join us on Tuesday 13th September at 11:00 AM (GMT +1) for our upcoming webinar: 2N IP Audio Overview. Ideal for anyone looking to install a paging or broadcasting system, our webinar topics will include:

2N IP Audio System

  • Introduction to the range
  • Usage scenarios
  • Technical features
  • Software applications
  • Pricing and summary
  • Questions and answers

This webinar is free to attend, simply register your details below.

Register to attend the webinar

Sangoma Vega 100G/200G/400G Missing 0 on Caller ID

If you have a Sangoma Vega 100G, 200G or 400G gateway connected to a BT ISDN line, you might find sometimes that the Caller ID coming in on phone calls is missing the leading zero.  So you might receive a call that shows as being from ‘7123456789’ instead of ‘07123456789’.

The reason for this is that often an ISDN line doesn’t send the national or international dialling codes but instead a flag in the ISDN message called Type-Of-Number.  This flag can usually contains ‘national’ or ‘international’ as a value which is intended to tell the device connected to the ISDN line (i.e. an ISDN PBX) to add the correct codes to the start of the Caller ID depending on the location/country it is in.  The point of this is that these numbers might not be the same in different areas or countries.

To make the Vega put these numbers in, change the following settings found in the SIP -> Advanced SIP Settings page:

  • National Prefix = 0
  • International Prefix = 00

Then the gateway will add these numbers as long as the ISDN line includes the TON flag (which it should do if it is not sending the 0/00 in the Caller ID).

 

Come and Join us at the 2016 Convergence Summit South!

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It’s approaching that time of year again! With less than 4 weeks to go until the 2016 Convergence Summit South, we wanted to give you a sneak peek of who will be joining us and what you can expect to see on our stand.

This year we have doubled the size of our stand, allowing us to exhibit even more new, exciting products across a wider selection of our vendor partners. Joining us on stand 74 will be representatives from: 2N, Cisco, Gigaset, Panasonic, Sangoma and Snom.

To be there, simply register for your free visitor pass below:

Register now to attend the show

We look forward to seeing you there!

Register now to attend the Sangoma PBXact UC Roadshow

Join us for Sangoma’s PBXact UC Roadshow on Monday 26th September 2016. Taking place at The IET, London, we invite you to discover the opportunities and benefits of Sangoma’s latest Communication Solution; PBXact UC and their new range of IP phones.

Ideal for System Integrators, Resellers and Value Added Resellers, this free event is a great opportunity for you to learn more about Sangoma’s Partner Program and get hands on experience with the IP phone system.

We will conclude the event with time for networking where you will have chance to chat with the ProVu and Sangoma teams, plus finish up with a complimentary cold beer or two!

Agenda:

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2:00 PM – Registration with tea and coffee

2:15 PM – ProVu Introduction

2:20 PM – Sangoma Introduction

2:25 PM – PBXact UC and Phones

4:00 PM – Networking with complimentary drinks

Register now

Webinar: Sangoma Phone Apps How to Intuitively Manage Your Sangoma Phone

Sangoma have prepared a live video demonstration of how to use their series of Phone Apps on a Sangoma Phone. In this webinar you will be shown how to manage several calling features directly on your Sangoma Phone through a simple visual interface. This will be an interactive webinar which will include opportunities for you to ask questions.

The webinar will be held on the Thursday 1st September 2016 @ 14:00 (GMT+1)

Register now

You will learn about the 14 Phone Apps:

  • Conference Rooms
  • Call Flow Control
  • Queues
  • Queue Agents
  • Visual Voicemail
  • Transfer to Voicemail
  • Time Conditions
  • Presence
  • Do Not Disturb (DND)
  • Follow Me
  • Contacts
  • Call Forward
  • Parking
  • Endpoint Manager (Login / Logout)

End of Life Notice for Polycom IP SoundPoint Phones

The Polycom SoundPoint Series IP321, IP331, IP335, IP450, IP550, IP560, IP650 and the IP670 are now end of life. There is a limited supply of these models. If you have any queries or would like to discuss how these changes may affect any projects you are working on please contact the ProVu team.

Although there is no direct replacement for the IP SoundPoint range, Polycom’s VVX phones will now become the standard Polycom SIP range moving forwards. The VVX series has been going strong since 2012 and features the following models: VVX 101, 201, 300, 310, 400, 410, 500, 600 and 1500. These phones are available now from ProVu.