Direct IP Call Between 2N Helios IP and Gigaset N510IP

Here is a short guide on configuring direct IP calling between a 2N Helios IP intercom, and a Gigaset N510IP. The same process will work with a Gigaset N300IP.

Both units need to be plugged in, and connected to the same network. You need to connect to the web interface of each device to configure them.

Step 1: Configure the Intercom

Go to Services > Phone and edit the Domain setting. You need to set this to the IP of the intercom itself, in our example this is 192.168.2.64

path3416

 

Then you need to add an entry to the directory, to call the N510

path3381

Here I have used 200 but you can choose any number, you will need to use this number later when configuring the N510. The IP address part must be the IP address of the N510 unit, in our example this is 192.168.2.38

Step 2: Configure the N510

Go to Settings > Telephony > Connections and Edit one of the Connections.

N510-Connection

Here you add the number that you chose earlier, and the IP address of the 2N intercom in the 3 boxes shown – Domain, Proxy Server and Registration Server. You do not need to enter a password as the N510 does not actually register to the 2N intercom.

Settings > Telephony > Advanced VoIP settings.

N510-SIP-Port

Here you set Use random ports for SIP to ‘No’, and set the SIP port to 5060.

Finally, you need to go to Settings > Telephony > Number Assignment and make sure that your handsets are set to accept incoming calls from the account/connection that you just created.

You should now be able to call to the Gigaset by pressing the button on the front of your intercom. If you are still having problems, please contact our technical support team.

End of an era for the Snom 300

Today we have shipped our last ever Snom 300!

We first shipped the Snom 300 in the summer of 2006, which makes it our longest running IP phone. The Snom 300 has been extremely popular, over its lifetime we have supplied over 32,000 models to the channel.

We announced the end of life notice back in February this year but managed to secure a large stock quantity to ensure we could continue to supply the popular model for as long as possible.

The Snom 300 will now be replaced by the new D3 series of phones which includes the D305 and D315. These have a similar design to the Snom 300, but with a BLF indicator and an improved, larger display. The Snom D315 also includes Gigabit pass-through and a USB port which allows connection of the new D3 expansion console.

Our company accountant is still using their Snom 300, which has been going strong for over 10 years! We’d love to hear about your Snom 300 stories, do you have any that are still standing the test of time?

old300-square

Yealink Provisioning: Common file mapping

This is perhaps more of a reminder to me for future reference, however, it may be useful for others too!

When a Yealink phone provisions, it requests a common provisioning file and a MAC specific one. The common one is referred to as such because each model requests a file which is unique to it.

Here are the Yealink models alongside the requested common files:

Model Common file Firmware code
CP860 CP860 y000000000037.cfg 37
T18P T18 y000000000009.cfg 18
T19P T19 y000000000031.cfg 31
T19P_E2 T19_E2 y000000000053.cfg 53
T20P T20 y000000000007.cfg 9
T21P T21 y000000000034.cfg 34
T21P_E2 T21_E2 y000000000052.cfg 52
T22P T22 y000000000005.cfg 7
T23G T23 y000000000044.cfg 44
T26P T26 y000000000004.cfg 6
T27P T27 y000000000045.cfg 45
T28P T28 y000000000000.cfg 2
T29G T29 y000000000046.cfg 46
T32G T32 y000000000032.cfg 32
T38G T38 y000000000038.cfg 38
T40P T40 y000000000054.cfg 54
T41P T41 y000000000036.cfg 36
T42G T42 y000000000029.cfg 29
T46G T46 y000000000028.cfg 28
T48G T48 y000000000035.cfg 35
VP530 VP530 y000000000023.cfg 23
VP530 VP-T49 y000000000051.cfg 51
W52P W52 y000000000025.cfg 25
W56P W56 y000000000025.cfg 25

Phew.. that should just about do it!

2N Launch the Helios IP Base – Now Available to Order

2N have launched the new Helios IP Base, in order to offer a cost-effective video intercom.

The Helios IP Base is incredibly easy to install and is configurable as a 1 or 2 button model straight out of the box. For added access control capabilities you can also add an RFID reader.

Key points:

  • Full integration with the new My2N service
  • Non-optional HD camera
  • Pictograms
  • IP65 and IK07 ratings
  • No licenced features
  • Surface mount only

The Helios IP Base is now available to order through ProSys, or you can call or email us to discuss more about it or place your order.

Snom Phone Security

We remind all snom phone customers about the security advice at http://wiki.snom.com/FAQ/How_do_I_secure_my_phone

In particular the advice to set an admin mode password on the phone. The web interface of the phone can be accessed using the admin mode password. The default of `0000` is not secure.

A http password alone is not enough to protect the web interface of the phone.

If an attacker can access the web interface of your phone, they can dial a call, which might result in fraudulent calls being made.

How to put RTX 8630 base in to multi-cell mode

1) Find the IP address of the base unit and enter that in to a web browser to configure the device.

2) Once you have logged in (Default username and password are both admin) go to “Time” on the left hand column and enter a timeserver in the field. Once you have done this click save and reboot. (a reboot is required to work correctly)

3) Now go to “Servers” (This is where we configure the PBX details and tell the extensions where to register). Enter the relevant information in to the fields and then click save.

4) Next go to “Extensions”, click “add extension” and fill in the relevant information for the extension such as authentication name and password. Don’t forget to choose the server we created otherwise the extension will not register.

5) Next go to “Multi cell” and change “Multi cell system” to “Enabled”, then create a “system chain ID” all the bases that are going to be paired need to have the same ID number. The Synchronization time can be increased/decreased to change how often the bases sync together. Leave “Multi cell debug” set to “None” for general use (only change when you need to debug issues) then click save and reboot.

Once the base has rebooted on the “Home/Status” page it should come online as Multi cell Unchained(Unchained) Allowed to Join as Primary

6) Connect the second base and follow step 1, 2, 5. (Repeat for every base being connected)

7) Once the second base has rebooted, on the “Home/Status” page  it should come online as Multi cell Unchained(Unchained) Allowed to Join as Secondary. Wait a few minuets and let the bases communicate with each other.

8) On both bases it should now look different under “Multi Cell”. The base with the extension should be listed as the “primary” and the other base/s should be “locked” under “DECT property”.

Please note: if your base has been displaying (UnchainedAllowed to Join as Secondary) for a while make sure you have created at least 1 extension on the primary base.

How to configure BLF keys on Cisco CP-7800/8800 series

To set up BLF keys, first go onto the web interface. Then go to Admin Login > Advanced.    admin

Then go to Voice > Phone.

voice

 

You should then have all the line settings.

 

 

To set up a BLF key you must first know which extension you want the button to call. For example I am going to use 1001. Where it says the extension number you must select the option ‘Disabled’.

 

disabled

Next you must add the BLF syntax to ‘Extended Function’. Which in this case would be ‘fnc=blf+sd;sub=1001@$PROXY;ext=1001@$PROXY’.

‘sub=1001’ is the number which you are subscribing to. ‘ext=1001’ is the extension number. ‘@$PROXY’ tells the phone to subscribe using the sip server of the extension that is registered on the phone.

So in order to make it function all you need to do is change the subscriber ID and extension ID to match the phone you want it to ring.

 

 

How to set up Email notification from 2N movement detection

In case you didn’t know there is a feature on the 2N verso that allows you to receive an email notification that tells you when the camera has detected motion – This feature requires a gold or enhanced integration licence.

The camera on the verso will take screen shots of the object that has triggered the motion detection and attaches them to the email that the verso sends to you.

To do this, Go to “Services” (Purple Tile) > “Automation” and fill in the “Function Definition” with the following information below:

screenshot-from-2016-11-14-110450

 

 

 

 

 

 

Event.motionDetected and Condition.True you do not need a parameter (Condition.True is optional), the parameter for Action.SendEmail is: Event=1; Sender=2nVerso@frontdoor.com; Email=youremail@hotmail.co.uk; Subject=Motion has been detected; Body=Movement has been detected by the 2N Verso, see the following snapshot; Snapshots=1; Width=640; Height=480  (you can change the subject and the body to what you want your email to say)

Go to the “E-Mail” tab, this is were you will need to put your smtp server address along with your email address and password. If you are using your gmail account then the smtp server and port are most likely going to be as follows:

screenshot-from-2016-11-14-113436

For more information about the smtp server settings go to this page: https://wiki.2n.cz/hip/conf/latest/en/5-konfigurace-interkomu/5-4-sluzby/5-4-4-e-mail

The last step is to go to “Hardware” (Grey Tile) > “Camera” > Internal Camera tab at the top and then Enable “Motion Detection”

screenshot-from-2016-11-14-114438

You have now successfully set up Email notification from 2N movement detection, now when an object or a person passes in front of the camera you will get an email that looks like this:

screenshot-from-2016-11-14-114831

If you are still having problems please contact our support team.

Sangoma’s PBXact UC Roadshow is heading to Manchester!

Following the success of our PBXact UC London Roadshow in September, we’re teaming up with Sangoma to host a Northern Roadshow!

Join us on Tuesday 13th December at Manchester’s iconic Central Library for an afternoon of insightful information about Sangoma’s PBXact UC Systems and enjoy a festive drink or two with the ProVu and Sangoma Team.

Find out more

free-s500-orange

Attendees will receive a free Sangoma s500 IP desk phone (one per company), and an exclusive 20% discount on Sangoma’s upcoming PBXact UC technical training course.

We look forward to seeing you there!

Click Here to Register

Configuring the 2N Helios IP Uni with Panasonic KX-HDV130 with peer-to-peer dialling

We have recently been testing the 2N Helios IP Uni with the Panasonic KX-HDV130 entry level handset via peer-to-peer calling. After some very straight forward testing, we managed to get it working. You may use this scenario if you don’t want to involve an IP PBX.

Please note that this guide applies to the 2N IP range.

2N Helios IP Uni Configuration:

You will need to web browse to the IP address of the 2N Helios IP Uni which can be done by powering the unit via a Cat5e cable, then pressing the button on the unit five times once you have heard the initial startup tone. Then unit should then speak out the IP address of the unit to you.

Once you have obtained the IP address of the device, you will need to web browse to the IP address of the device e.g. ‘192.168.x.xx’. The default username is ‘Admin’ and the default password is ‘2N’. It is highly recommended that you change the default password before you start using the device.

Once you have logged into the web interface of the IP Uni, you will need to navigate to ‘Directory’ (blue tab), then make sure that the ‘Position Enabled’ field has a check in the box, then enter a relevant name in the ‘Name’ field under ‘User Basic Information’. Finally, you will need to enter the IP address of the Panasonic KX-HDV130. You can find out the IP address of the KX-HDV130 by navigating to ‘Menu’, ‘System Settings’, ‘Status’, ‘IPv4 Settings’, then ‘IP Address’ on the phone. The IP address should then be displayed on screen e.g. ‘192.168.x.xx’. The IP address should look something similar to ‘192.168.x.xx’ which needs to be inputted into the ‘Phone Number’ field under ‘User Phone Numbers’. It is important to make sure that you have included ‘sip:’ before inputting the IP address e.g. ‘sip:192.168.x.xx’. You will then need to apply the changes to the unit by clicking the ‘Apply’ button located at the bottom right hand side of the interface.

Please note that if you would like the ability to dial the extension number registered to the IP Uni, you will need to navigate to ‘Services’ (purple tab), then ‘Calls’ which is located at the top of the interface, then set ‘Call Answering Mode (SIP1)’ to ‘Automatic’ using the drop down list. You can then go ahead and apply the changes by clicking the ‘Apply’ button. You should now be able to dial ‘200’ from the KX-HDV130 and the Uni will automatically answer the call.

Panasonic KX-HDV130 Configuration:

You will need to start by finding out the IP address of the phone by navigating to ‘Menu’, ‘System Settings’, ‘Status’, ‘IPv4 Settings’, then ‘IP Address’. The IP address should then be displayed on screen e.g. ‘192.168.x.xx’.

You will then need to enable access to the web interface before you can web browse to the phone which can be done by navigating to ‘Menu’, ‘Basic Settings’, ‘Other Option’, ‘Embedded Web’ and then changing this setting to ‘On’. You can then go ahead and web browse to the phones IP address via a web browser of your choice e.g. Google Chrome.

When you browse to the IP address of the phone, you should be prompted to enter a username and a password. The default username is ‘admin’ and the default password is ‘adminpass’. Again, it is highly recommended that you change the default password before using the device.

You will need to click onto the ‘VoIP’ tab located at the top of the web interface, then click onto ‘Line 1’ which is located on the left hand sidebar under ‘SIP Settings’. Enter ‘200’ in the ‘Phone Number’ field, then the IP address of the IP Uni under ‘Registrar Server Address’. You will also need to enter the IP address of the IP Uni under the ‘Outbound Proxy Server Address’ and the ‘Service Domain’ fields. For the last two steps of the configuration for the KX-HDV130, enter ‘200’ in the ‘Authentication ID’ field and leave the ‘Authentication Password’ field blank.

That’s the end of the main configuration process for the 2N Helios IP Uni and the Panasonic KX-HDV130.

If you have any questions, please send them to matthew@provu.co.uk