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Polycom

How to firmware upgrade on polycom phones

  1. Obtain the IP address of the phone as it’s booting up, or by going to Menu > Status > Network > TCP/IP Parameters.
  2. Enter the IP address into a web browser. The phone has to be on the same local network as the computer in order for this to work.
  3. If your phone asks for a password, the default password is 456.
  4. Hover your mouse over the Utilities Menu and select Software Upgrade.
  5. Verify that the Server Type is set to Polycom Hosted Server and then select Check For Updates.

Note: If there is no available firmwares then your phone is on the latest version.

If you have anymore questions please email support@provu.co.uk

Polycom Recovery (Resolve a Formatted File System)

If you’ve ever pressed the wrong button trying to perform a factory reset on a Polycom phone and accidentally pressed “Format File System” instead. You’ll most likely know it can be time consuming to recover the unit if you don’t have a provisioning server set up for this.

Well, you’re in luck! (Hopefully)

You should be able to use our server to download the application back on to the unit. Below is a list of all the units that can be recovered via our server.

Available for Polycom Models:

2345-12365-001.sip.ld = SoundPoint IP 331
2345-12450-001.sip.ld = SoundPoint IP 450
2345-12560-001.sip.ld = SoundPoint IP 560
3111-19000-001.sip.ld = SoundPoint IP 560
2345-12360-001.sip.ld = SoundPoint IP 321
2345-12375-001.sip.ld = SoundPoint IP 335
2345-12500-001.sip.ld = SoundPoint IP 550
2345-12600-001.sip.ld = SoundPoint IP 650
3111-30900-001.sip.ld = SoundStation IP 5000
3111-40250-001.sip.ld = VVX 101
3111-44600-001.sip.ld = VVX 600
3111-46161-001.sip.ld = VVX 310
3111-48350-001.sip.ld = VVX 311
3111-48500-001.sip.ld = VVX 501
3111-40450-001.sip.ld = VVX 201
3111-46135-002.sip.ld = VVX 300
3111-46162-001.sip.ld = VVX 410
3111-48400-001.sip.ld = VVX 401
3111-48600-001.sip.ld = VVX 601
3111-44500-001.sip.ld = VVX 500
3111-46157-002.sip.ld = VVX 400
3111-48300-001.sip.ld = VVX 301
3111-48450-001.sip.ld = VVX 411

Just follow these easy steps:

1) Connect the phone to the network (and power supply if required).

2) The phone will power up and display “starting application, press cancel to interrupt”. You need to press the “cancel” button.

3) It should then display a new screen that displays three options. “Start”, “Setup”, “About”. Press the button for “Setup” and enter the password. (by default it is 456)

4) Then it will display “provisioning server” > Press “Select” and set the “Server” type to “HTTP” > Scroll down to “Server Address” and press “Edit” and enter the following: polycom.provu.co.uk/fw/recovery/

5) Then Press “Exit” and then “Exit” again and select “Save and Reboot”.

6) Wait for the phone to reboot and contact our servers, if successful it should say something similar to “Updating XXXX-XXXXX-XXX.sip.ld, please wait”. Where X are numbers.

7) Leave the phone to download the application and wait until it boots up to the default Idle screen.

Important Note: Remember to upgrade the firmware version of the unit to the latest once the recovery has been completed. We can’t guarantee the firmware on the recovery server will be the latest.

What are the differences between Polycom’s VVX-0 and VVX-1 models?

You may have noticed Polycom has launched some new VVX models. These models have new names and now end in a ‘1’ instead of a ‘0’, for example, the VVX 301 is the new version of the VVX 300.

With little visual changes, we are putting this blog together to help to explain what’s changed and why.

The new models are the 301, 311, 401, 411, 501, 601 and the old models are the 300, 310, 400, 410, 500, 600.

The most notable change is that the new VVX 401 and 411 models now come with a USB port. Other than this the only real changes are an upgrade to the phones’ processor and memory performance.

With the refresh to the VVX portfolio, the updated models offer users investment protection as they have been developed with the active development lifecycle in mind.

There are no plans yet to discontinue the old VVX models, however this is inevitable and eventually, the new VVX models will replace their predecessors.

How to configure Polycom VVX410 with Plantronics CS520 and EHS APP-51

List of Components: 

  1. Power connector for Plantronics Base
  2. Plantronics Headset
  3. APP-51 EHS Adapter
  4. Plantronics Base

Configuration:

  1. Connect the power connector (1) to the Plantronics Base (4) via the back of the base.

 

2. Connect the EHS Adapter (3) into the back of the Plantronics Base (4).

3. Connect the other ends of the EHS Adapter (3) into the back of the Polycom VVX410. Make sure that you connect the cable to the headset port and not the handset port by mistake.

4. In order to make sure that the headset works correctly with the phone you need to go to :

Settings > Basic Settings > Preferences > Headset Mode > Select Plantronics EHS Mode.

5. Make sure that the Dial settings on the bottom of the Plantronics base are set correctly. The correct Dial settings are below:

The headset should now work with the Polycom phone.

How to Enable ZTP on Polycom Phones

Here is a step by step guide on how to enable ZTP on a range or polycom Phones:

  1. Plug the device in and wait for the screen to display “Loading Application” and then click cancel as soon as it appears.
  2. Wait for the screen to display “Welcome Auto Boot” and click on “Setup” and type in your password, by default this should be 456 unless it has been changed and then press “OK”
  3. Select “Provisioning Server” and then scroll down to the bottom to where it says “ZTP” to enable this setting by clicking select  and then use the down arrows to change the “ZTP” to “Enabled”
  4. Once this is done keep clicking “Exit” and then “Save & Reboot”, you have successfully enabled ZTP.

If you have any problems with this please contact our technical support team.

How to pair the VVX D60 wireless handset with a VVX phone

Before following this guide you need to make sure that the firmware version is on 5.4.3 or later, otherwise it will not detect the wireless handset to pair to.

There are three different ways to register the handset with the VVX phone, there is manual pairing, auto pairing and a PC port pairing. But here is what we found easiest:

1) Start by plugging the Ethernet cable and power supply (if necessary) into the back of the D60 base > plug the VVX phone in like normal using Ethernet into the LAN port of the phone.

Before you can pair the two devices you need to make sure that the VVX-D60 feature is enabled to do this:

2) On your VVX phone go to Settings > Advanced (this will then ask you for the administrators password to access the menu) > Scroll down till you find VVX-D60 Configuration and select it > Select VVX-D60 Profile and then select Enable.

Now that the VVX-D60 feature is enable you will need to pair the base station with the VVX phone, there are three different ways to pair the two devices but the easiest way that we found was the “Auto-pairing” option, to do this:

3) On the VVX phone go to > Settings > Features > VVX-D60 Configuration, from this screen select > Base Station and then > Auto-pairing > Select a Base-Station and finally select > Pair.

The two devices should now be paired with one another, for a more detailed explanation use the link below. If you’ve followed the guide and still are having problems, contact our support team.

http://support.polycom.com/global/documents/support/user/products/voice/vvx_d60_ug.pdf

End of Life Notice for Polycom IP SoundPoint Phones

The Polycom SoundPoint Series IP321, IP331, IP335, IP450, IP550, IP560, IP650 and the IP670 are now end of life. There is a limited supply of these models. If you have any queries or would like to discuss how these changes may affect any projects you are working on please contact the ProVu team.

Although there is no direct replacement for the IP SoundPoint range, Polycom’s VVX phones will now become the standard Polycom SIP range moving forwards. The VVX series has been going strong since 2012 and features the following models: VVX 101, 201, 300, 310, 400, 410, 500, 600 and 1500. These phones are available now from ProVu.

Seamless Paging Integration between Algo and Polycom

We launched the Algo 8188 SIP Ceiling Speaker back in January which joined our expanding range of Algo paging and alerting devices. This SIP ceiling speaker can integrate natively with Polycom™ Group Page for overhead announcements.

The 8188 provides additional coverage in common areas or where sound reinforcement is needed, like classrooms, lobbies or hallways. The 8188 can also be configured to join Polycom paging groups or zones.

Polycom Group Page has no dependency on a SIP server and therefore the 8188 also integrates seamlessly with Skype™ for Business/Lync™.

 

SIP Initiated Group Paging
Polycom VVX phone calling Algo 8180 SIP alerter which simultaneously launches a local Polycom Group Page.

Polcom Group page with Algo 8188 diagram

 

Algo paging endpoints have multicast broadcast capability. While paging or alerting, they can simultaneously multicast over the network.

Polycom Solution Guide: Group Page with VVX600 & Algo 8180/8188

Zero touch provisioning now available on Konftel and Polycom IP phones

We are pleased to announce that we are now able to offer our fully automated provisioning services for the full range of both Polycom phones and Konftel IP conferencing phones.

For many years now we have been providing resellers a fully automated provisioning service for Snom, Yealink, Gigaset, Panasonic and Cisco. Now, with increasing demand for both Polycom and Konftel phones our technical team have developed our hosted provisioning platform to support both Polycom and Konftel.

Polycom’s Secure Provisioning

For Polycom phones we are utilising the proven Secure Device Provisioning method of client certificate authentication, this enables our provisioning service to provide real confidence that you can order Polycom phones to be shipped direct to your customer’s site and for them to obtain their settings in a secure manner. Phones provisioned by ProVu in this way simply need to be connected and they will work out of the box.

More Information

To find out more about our provisioning services and how to get started please visit our Automatic Provisioning webpage

Wireless Headsets with Polycom phones

There is a very useful PDF guide on setting up Plantronics, Jabra and Sennheiser wireless EHS headsets with Polycom phones here:

Polycom PDF

You need to have bought the relevant EHS cable for Polycom phones and the headset you are using. We can source these cables, please give our sales people a call.

Two things I noticed when testing:

  • If you have a Polycom IP321 or IP331 phone then you need an rj9-2.5mm jack convertor (when using a Sennheiser headset at least). We can sell you this, part code is RJ9-2.5MM-5PK. This goes between the rj9 connector on the EHS adaptor and the 2.5mm jack headset port on the phone.
  • The PDF tells you to go into these menus on the phone:

    Menu > Settings > Basic > Preferences > Headset > Analog Headset

    On the phone I used which was on 4.1.0 firmware the actual menu sequence was:

    Menu > Settings > Basic > Preferences > Headset > Hookswitch Mode

    • Make sure to pay attention to the headset mode settings on the headset itself by turning the dial(s) or DIP switch as per the Polycom PDF.

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