Browse Tag

ProSys features

Personalise Your Business with ProVu

Have you thought about giving your customers’ orders a personal touch? We can help you do just that. Choose the service you need, and we’ll handle the rest. By dropshipping your orders directly to your customers, you’ll have more time to focus on what matters most. Plus, our comprehensive white-label services ensure that even the most complex installations are handled seamlessly.

White Label Services…

White Label Survey and Installation for 2N IP Access Control & IP Audio
We can arrange for a 2N or Algo installation specialist to survey your site, both in the UK and Overseas, recommend the best products, and oversee the installation while providing training to your onsite staff members. Pricing subject to installation requirements

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Handset Pairing & White Label Survey and Installation for DECT
Simplify your DECT installs with our handset pairing service. We’ll pre-pair your DECT handsets to the base station and assign extension numbers, ensuring a seamless process when your hardware arrives. Unsure of what you need? A DECT survey can ensure your solution works perfectly. Our team can visit the site, provide a list of recommended devices, and offer installation proposals to meet coverage requirements.

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Video Conferencing Solutions & White Label Installation
With the increasing demand for video and audio-conferencing solutions, it’s crucial to ensure your products meet user and environmental needs. From small huddle rooms to large boardrooms, our Sales and Technical Support Teams can help you create the perfect setup. We also offer pre-arranged remote installation support for onsite installations.

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… With a Personal Touch

Branded Despatch Notes
We can ship items straight to your customers with your very own branded despatch notes. This service is FREE, quick, and easy to set up. Just provide us with your logo, artwork, and any text you’d like to include, and we’ll take care of everything else.

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Marketing Inserts
Want to share a promotion or message with your customers? Add a personal touch to your orders by including your latest marketing flyers, stickers, or gifts in your parcels. Reach out to discuss your ideas.

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Device Branding
Take it a step further by adding your or your customers’ logos to the devices you order. We can arrange for items like phones and routers to be personalised with your logo, reinforcing your brand. Get in touch to find out more.

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Branded Packaging
Add some flair to your shipments with branded packaging. We can help you add your custom logo, artwork, and design to your packaging, including custom boxes, packing tape, and unit packaging sleeves. Talk to our team to learn more.

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SIM Fulfilment Services
Eliminate the stress of stock holding, admin, and fulfilment with our SIM fulfilment service. Personalse your SIM cards with your brand, and we’ll handle the rest.

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And Our Services Don’t Stop There…

Our Extensive Services
We offer a range of services designed to simplify your installation process and ongoing device management. From advanced replacements, to project design and remote installation support, whatever you need we’ve got your back. Discover how our services can add more value to your orders.

Discover more with ProVu Services

We’re here to help you and make your processes as easy as possible. If there’s a specific service you’d like to use or if you have any other ideas we could help with, please let us know.

Here’s what new from ProSys in April

We’re thrilled to share some significant advancements we’ve made to our Partner Portal, ProSys. Designed to enhance your experience and streamline your processes even further, here’s a round up of our latest developments!

Here’s What’s New:

Enhanced TP-Link Provisioning:
Adding SIP accounts to your TP-Link VR1210v and VX230V routers is now a breeze. This update simplifies device setup and enables you to maximise the full potential of the built-in ATA features more efficiently. Configure settings such as SIP User, SIP Password, SIP Auth ID, SIP Proxy and SIP Proxy Port settings through ProSys or by API to provide a true plug-and-play experience.

Optimised Bria Licensing:
Managing your Counterpath Bria licenses has never been easier. With our latest enhancements, all active licenses are now visible within ProSys, making tracking and renewing licenses a smooth process.

Advanced BLF Functionality:
In addition to our BLF configuration service, we’ve introduced a new dropdown menu, allowing for the precise selection of BLF lines a device can support, making it even easier for you to identify the best use of our services.

Additional Tweaks for an Improved Experience:

  • We’ve reorganised the Device Management Tile on the ProSys dashboard, centralising options under the Device Management menu for a more intuitive navigation experience.
  • Acting on your valuable feedback, test orders will now only appear in test mode, minimising confusion and streamlining your workflow.
  • Gigaset Provisioning now offers Handset provisioning through anysettings section. As long as you know the base stations IPUI you can provision the connected handsets.

Use one or all the tools ProSys offers at your leisure. Whether you’re looking to automate your ordering processes, view live stock data or remotely manage your devices ProSys supports every area of your business. Get started with ProSys today to gain access to a range of tools and benefits including our new free marketing collateral!

Find out more about ProSys

Get started with ProSys
Got an idea or can’t see the tool that you need?

We are continuously striving to enhance our services and ensure that you receive maximum benefits from ProSys. Please feel free to contact our team if you feel that there is something missing from ProSys that could help your business. We are open to your suggestions and ideas, be it a new tool or service that can bring more value to your business.

Streamline Your Success: Live ProSys Demos

Are you ready to elevate your reselling experience to new heights? Let us welcome you to the wonderful world of ProSys – our own cutting-edge online reseller portal designed exclusively to simplify your ordering and device management tasks! We invite you to join us on 26th October for a live demonstration of our portal when we’ll be sharing our top hints and tips as to how you can access an arsenal of tools and features to empower your Sales and Tech Teams.

Demo Details:

  • Date: October 26th
  • Session 1: Sales Features (11:00 AM – 11:40 AM)
  • Session 2: Technical Features (11:40 AM – 12:20 AM)

New to ProSys? No worries! Our interactive demo is tailored to both newcomers and seasoned users. You can choose to attend either or both sessions based on your interests and needs.

Session 1

Session 2
Sales Features – Hosted by our Senior Technical Sales Executive, Jason Pryke, this session will delve into ProSys’ sales-focused capabilities. You’ll discover how to streamline your ordering processes, access real-time stock information, and improve your overall efficiencies. Jason will guide you through our user-friendly ordering system, ensuring you can make the most of ProSys to enhance your sales operations. Technical Features – Led by our Senior Technical Support Engineer, Jordan Carr, this session will explore the technical side of ProSys. You’ll gain valuable insights into provisioning devices, managing your equipment efficiently, and ensuring seamless device deployment. Jordan will provide you with the knowledge and tools you need to master ProSys’ technical features and enhance your support capabilities.

Find Out More & Register

Don’t have a ProSys account yet but want to take full advantage of its features? Fret not!

Becoming a ProSys reseller is a breeze. Just click the link below to fill out a straightforward ProSys account request form. While we’re setting up and approving your FREE ProSys account, you can still sign up for these sessions and get a taste of all the exciting features that await you.

Sign up for a ProSys Account

Join us on October 26th and embark on a journey to maximise the benefits of ProSys for your business. Don’t miss this opportunity to harness the true potential of our portal. Secure your spot by registering for our free interactive demo today.

Win a Month of Free Shipping! Join Our ProSys Webinar

We’re thrilled to extend a personal invitation just for you to our upcoming webinar! It’s happening on 3rd of October 2023, and we can hardly contain our excitement. Why? Because we’ve been busy fine-tuning our in-house customer portal, ProSys. We’ve added some fantastic features that we’re eager to share with you. These updates have been driven by user requests, and we’re convinced that you’ll find them invaluable in streamlining your ordering process. Join us, and let’s explore how you can make the most out of ProSys together.

Here are five great reasons why you don’t want to miss this webinar:

1. Discover the Four Pillars of ProSys:
We’ll take a deep dive into ProSys’ heart and soul—the Four Pillars: Ordering, Provisioning, Integration, and Management. You’ll see how these pillars work together seamlessly to simplify device deployment, management and bring tremendous value to your operations.
2. Industry-Standard Portal Comparison:
Ever wondered how ProSys stacks up against the industry’s best? We’ve got you covered. You’ll get a firsthand look at why ProSys is the ultimate solution for making your ordering and provisioning processes a breeze. Discover how ProSys compares to other top portals and see how it can save you time and resources.
3. Guided Tour to Prosys Efficiency:
We want to show you all the goodies ProSys has to offer, from its user-friendly interface to its knack for streamlining your operations. Get ready to discover how ProSys can help you manage your devices like a pro, boost customer satisfaction, save you time and give your bottom line a welcome boost.
4. Roadmap Preview:
We’re pulling back the curtain on our ProSys roadmap. Brace yourself for a sneak peek at the exciting features and updates that are coming your way. Designed to take your device management to a whole new level.
5. Share Your Feedback and Win:
Your opinion truly matters to us! Learn how you can actively shape the future of ProSys by sharing your feedback and feature requests. Plus, by joining us for the webinar, you’ll be in the running for our special prize draw, with a chance to win free shipping for an entire month*!

Register today!

Don’t have a ProSys account yet but want to take full advantage of its features, fret not!

Becoming a ProSys reseller is a breeze. Just click the link below to fill out a straightforward ProSys account request form. While we’re setting up and approving your ProSys account, you can still sign up for the webinar and get a taste of all the exciting features that await you.

Sign up for a ProSys Account

We can’t wait to have you join us on 3rd of October 2023 for what promises to be an eye-opening journey through ProSys. See you there!

*Free delivery applies to UK mainland only. Minimum order value of £500 (exc VAT) per order, free delivery period will run from 4th October 2023 to 4th November 2023. Winner will be notified after the prizedraw which will take place after the webinar.

Add Provisioning URL to Technicolor Router

If you have recently adopted a Technicolor router on to Prosys then you will need to follow the below steps to get your router up and running on our provisioning server.

If you are adopting a DGA0122 then you will need to download this specific firmware version here.

Step 1:

Login to the web interface of your Technicolor router using the Engineer details below:

Username = engineer

Password = (Access key found on the back of the router)

If router model isn’t a DGA0122 then skip the next 2 steps and go to Step 4.

Step 2:

Once logged in go to System Info > Configuration tab > Local Upgrade > Choose File > Upgrade as shown below:

Step 3:

Once the upgrade has been completed you will need to factory reset the router by logging back in as engineer and going to > System Info > Configuration tab > and click Reset.

Step 4:

Time to put our provisioning URL into the router.

Once logged in as engineer go to CWMP, this will take you to the TR069 page.

In the ACS URL field enter your provisioning server URL and then click save and your done.

If you have any issues please either email support@provu.co.uk or call 01484840048 option 2 for support.

The Power of ProSys

You may have seen our reseller portal ProSys, but did you know it can do a lot more than just place orders and check stock? With a range of exceptional features and benefits, ProSys gives you access to a suite of tools tailored to streamline your operations and enhance your customer’s experience.

Explore the Remarkable Features and Benefits of ProSys:

Simplified Order Placement:
ProSys Ordering provides you with a swift and convenient method for placing orders directly onto the ProVu despatch system, which can be conveniently drop-shipped next-day directly to your customer. You can even add additions like branded despatch notes, marketing flyers and more. Enjoy a seamless ordering process, reduced shipping charges and no minimum order quantity, ensuring your orders are processed efficiently and with ease.
Seamless Deployment:
With Automatic Provisioning, you can set up personalised provisioning templates, and ship hardware directly to your customers. Upon connection, devices will work automatically straight out of the box. Say goodbye to complex setup processes and welcome a hassle-free experience for both you and your customers. We can even provision specific settings such as BLF keys for you, simplifying the process even further.
Complete Device Control:
By registering phones/routers to the ProSys provisioning platform, you unlock the power of ProSys Management. This tool enables your support staff to have a comprehensive view of your entire deployment of phones and routers. Enjoy features such as:
  • Monitoring deployed devices
  • Efficient search capabilities based on MAC address, extension numbers (phones), or PPP user details (routers)
  • Easy editing of settings, including SIP usernames, passwords, and basic configurations
  • Customisation of TR-069 enabled settings in deployed routers
  • Flexible configuration settings editing for deployed phones
  • Controlled firmware upgrades to ensure stability
  • Detailed device status and error logs
  • Maintaining a record of firmware updates

We can also adopt devices that have been purchased elsewhere. Simply submit an adoption request inside ProSys Management for it to be added to your management profile. Don’t have an account? Sign up today!

*router management currently available on DrayTek and Techicolor routers
Seamless Integration:
ProSys Integration tools empower you to sync vital information such as real-time pricing, stock availability, images, and datasheets for all the products we supply directly to your website or customer portal. Utilising our API tool enables your customers to place orders via your website, without the need for staff interaction and can be done outside of working hours. Seamlessly feeding into our system where we can drop-ship the order direct to the customer site.

Use one or all the tools ProSys offers at your leisure for whichever part of your business you need us, get started with ProSys today! With access to a range of tools and benefits including our new free marketing collateral, available exclusively to ProSys users.

Find out more about ProSys

Get started with ProSys
Eager to hear more?
Register today for our upcoming webinar on 3rd October when Senior Technical Sales Executive, Jason Pryke and Senior Technical Support Engineer, Jordan Carr will be sharing the key benefits and features of ProSys and giving you the latest updates which our development team have been hard at work to make your life just that little bit easier. We hope you can join us!

Find Out More & Register
Got an idea or can’t see the tool that you need?

We are continuously striving to enhance our services and ensure that you receive maximum benefits from ProSys. Please feel free to contact our team if you feel that there is something missing from ProSys that could help your business. We are open to your suggestions and ideas, be it a new tool or service that can bring more value to your business.

At ProVu, our mission is to provide you with tools that enhance your efficiency and customer satisfaction. Sign up for ProSys today or if you have any questions, please feel free to contact our dedicated team at 01484 840048 or email contact@provu.co.uk.

Have you thought about adoption?

Did you know that we can adopt your devices to integrate with our online partner portal, ProSys? This service is available across all major brands for just £5 per successful adoption! Whether you’ve inherited a number of devices from a recent acquisition or merger, or you have deployed devices which were purchased elsewhere. We can help you bring them all together in one place making the ongoing management a simple, pain free process.

This is something we have offered for a long time, but following a couple of recent updates we wanted to share some of the key benefits you could be missing out on.

Why do it yourself when for a small fee we can do it for you!

So, What are these Great New Features?

Glad you asked! To make your new customer onboarding a breeze we have added two additional features:

  • The removal of devices from other suppliers’ redirection accounts, saving you time and money as you don’t have to go between clients and suppliers.
  • For devices originally supplied by ProVu, we can request permission to unlock the device(s) on your behalf (subject to original supplier agreement).

How to Adopt with Ease

Take Control of Your Adopted Devices

Once the adoption is complete, ProSys Management customers are able to remotely view device data, edit device settings, including configuration of Busy Lamp config (BLF)* and perform tasks such as firmware upgrades anytime, anywhere. Contact us today to get started with your device adoptions.

Are you Making the Most of ProSys?

Enjoy everything ProSys can offer you and your business. From management to ordering and provisioning, we have something that can make your life that little bit easier.

Ordering
Get up to date pricing and stock availability in real time 24/7, as well as not having to wait for a sales team member to get back to you. Also benefit from reduced shipping charges and options to brand or white label despatch notes. We can even drop ship direct to your customers with next day delivery with no minimum order quantity.
Provisioning
Reduce the need for your engineers to manually set up devices with ProSys Provisioning. Many devices can be automatically provisioned directly from ProSys, reducing the risk of inputting errors and enabling you to get equipment to your customers faster.  What’s more, customers can receive the devices next day, ready to use straight out of the box.
Management
Reduce your support costs by using ProSys management tool. With access to all your devices in one place, you can see your list of deployed phones & routers as well as the ability to simply edit settings to specific devices. Which means no more site visits or complicated user walkthroughs to manually change device settings, resolving problems faster.
Integration
Automate your ordering processes by integrating your website, client portal or internal CRM with ProSys using our APIs. There’s no need to manually place orders, as these can be fed through directly from your systems, ready for next day delivery. We also give you access to product information, including pricing, availability and images, giving you everything you need to keep your webstore upto date.

Get the most from ProSys

Use one or all the tools ProSys offers at your leisure for whichever part of your business you need us, get started with ProSys today!

If you have any ideas on how to improve ProSys or any ideas that will make the platform more helpful to your needs, please feel free to get in touch. Our technical team are always open to new ideas.

Find out more about ProSys

Get started with ProSys

If you would like more information or would like to try ProSys Phone Management out for yourself please contact us on 01484 840048 or email contact@provu.co.uk

*BLF feature is only available for current models of Snom and Yealink handsets.

ProSys Top 5 Features

Our top 5 features for using ProSys

ProSys offers some features you may not be aware of or maybe you just need a reminder that it can do more than you think! Here are some of our favourite features on how to better use ProSys.

One Stop Shop

Benefit from ProSys’ one stop shop. Get access to 1000s of products from the leading manufacturers of VoIP hardware as well as all the necessary essentials for your installations. ProSys gives you the ability to drop ship orders white-labelled with your branding direct to your customers’ sites
Access real-time product information

Save your web team time by automatically populating product information including descriptions, EAN and real-time stock levels. Plus you can access a feature-rich product image library complete with data sheets and installation manuals.
Custom provisioning templates

Our support team will work with you to create your customised provisioning templates with all the standard provisioning settings you require for your customers hardware. If you have multiple templates, you are able to select the required file when processing your orders along with any device specific configuration.
Remote device management

Update the configuration settings of devices already deployed via ProSys management. Saving you time and money without having to send a technician to site or do confusing customer walk-throughs.
Updated Accounts Information

Link your accounts team directly into ProSys. Giving them access to key account information such as current statements and outstanding invoices. Even credit information including limits, terms as well as balance. This information is also available as an API, to save your team time by feeding the information directly to your accounting software.

What’s more, you are able to request as many ProSys logins you require for your staff. We have a number of access permissions if you require restriction to certain information and features.

Get started with ProSys today and enjoy the benefits!

Want more info, get in touch