Didn’t manage to catch our 2N webinar or want to go over anything you may have missed? We have you covered.
The Webinar hosted by our very own 2N specialist Gavin Sykes along side 2N’s Matt Raban covers the many features and units available to consumers. Such as the Solo, Verso and Force.
Also discussed is what ProVu can do to help you add 2N products to your portfolio. With many features like Consultation, Remote Support and white labelled installations, there are many reasons how ProVu can make 2N a valuable addition to your portfolio.
Our Trained experts are on hand to help you quote the correct equipment you need for your clients. Giving you a hassle free and time saving option to cut to exactly what you need for the project.
Pre-commissioning
Once devices have been chosen for the project, our team of 2N experts can configure the equipment to your chosen platform as well as conduct test calls to make sure that all products function as expected.
White-labelled installations
Carried out by a trusted and accredited 2N installers direct to site, saves you time as well as being a useful addition if you lack access to your own installation engineers. Giving you peace of mind that the equipment will be installed quickly and efficiently.
Remote Support & Troubleshooting
With multiple years of experience, our 2N experts can remotely access devices to get to the root of any issues you may face directly.
Get in touch with our expert sales teams on 01484 840048 or email contact@provu.co.uk to find out how build your 2N Portfolio today!
With plans on the horizon for the W52P to be discontinued, we have teamed with Yealink to offer you an exciting new promotion! Available until the 8th May, you can purchase the replacement W53P at a discounted price with Yealink’s new DECT Upgrade Program.
Benefit from the W53P’s advanced features for an impressive 50% off RRP! What’s more there is no limit on the number of devices available so why not upgrade your portfolio now before this incredible offer ends.
Key Features include:
Supports 8 simultaneous calls per base station
Expandable up to 8 DECT cordless handsets
Compatible with the W53H and W56H additional handsets
Increase range with up to 5 DECT repeaters per base station
Support for up to 2 simultaneous calls per handset
If your Yealink device is in a boot loop or stuck on the Welcome initializing… Please Wait screen then you may need to preform a TFTP firmware recovery. This guide will show you how.
In the guide we will be using PumpKin TFTP Server but you can use any substitute you like.
Please note: ProVu are not liable for any issues caused by this download and please make sure that this is all setup on a LAN and not a WAN.
Step 1:
To acquire the firmware recovery files please contact support@provu.co.uk
Step 2:
Once you have the right firmware files you will need to setup your TFTP server.
Once you have downloaded and installed PumpKin from the link above you will be presented with the below page:
From here you will need to click on options which should bring up the following window:
On the above window you will need to set the TFTP filesystem root to the folder that you stored the firmware files in. In the example above I kept this in the Downloads folder but these can be stored anywhere you like.
You will also want to change the Read Request Behaviour to Give all files and the Write Request Behaviour to Take all files as shown in the screenshot above. Setting these options will allow the phone to request all the firmware files that it is looking for in the selected file path.
Once these have been set you can now click ‘OK‘ to save changes.
Step 3:
Putting your device into TFTP recovery mode. This may differ depending on what Yealink device you have so I have tried to cover them all in this guide for you.
T19, T2x, T3x, T4x, T5x
Step 1 – To recovery the above models you want to power off the device > press and hold the speakerphone button while powering on the device until you get to the following page:
Unless your phone has a USB port in which case you will see these 2 options before the above:
If you are presented with this page first then click on 1. TFTP option.
Step 2 – You should be on the page that has these four options:
IP address
Netmask
IP Gateway
TFTP Server
For these four options you will want to input the following:
IP address – Any unused IP address that is available on your network.
Netmask – For the netmask you will want to add the subnet mask of your network for example 255.255.255.0.
Gateway – This will be the IP address of your router.
TFTP Server– Finally this will be the IP address of the PC that is hosting PumpKin & Firmware files.
Once you have input these details press the ‘OK’ button on the handset, this will then start requesting the files that you downloaded and stored earlier.
Step 3 – Please note that this process can take a few minutes to complete. You should see Updating on the screen until eventually the phone reboots itself. If successful then once rebooted you should see the phones home screen as normal
If this was not successful then you should see a message such as Update failed, if that is the case then you will need to check your details and firmware file path and try again until successful.
W52P & W60B
Step 1 – To recover a DECT base station is a little different to a deskphone.
DECT equipment requests the files from a specific IP address so you will need to make sure that your PC that is hosting PumpKin is configured with the following information as per below:
Step 2 – During the recovery the base station should get an IP address of 192.168.0.100 and will request the firmware files from the IP address above (192.168.0.23)
To put the base station into recovery mode you will need to unplug the unit press and hold the paging button (only button on the base station) and power on the device while still holding the paging button until all the lights turn on one by one (Power, Network & Phone/Dect)
Step 3 – Just like the deskphone this will take a few minutes to complete. Once successfully complete the base should reboot and all lights on the base should be solid. The device should now get an IP address via DHCP and can now be accessible.
If you have any problems/issues with any of the above please contact support@provu.co.uk or call 01484 840048 option 2 for support.
Struggling to find USB headsets? Your search is over! We have an abundance of the latest and greatest USB headphones from the most advanced industry leaders. With more and more businesses looking to equip their staff with more resilient solutions there is no better time to expand your portfolio with plug & play USB headsets.
We’re here to support you; whatever your requirements, our team are on hand to help you every step of the way. With automatic device provisioning and branded or white labelled next day delivery available, your customers will be up and running in no time.
Call 01484 840048 or email contact@provu.co.uk. to discuss your requirements with a member of our team.
You may be getting reports from your customers saying that when they are on a call, the opposite party is telling them that their audio is too quiet, or maybe even too loud when they talk. Usually this isn’t a problem because the opposite party can adjust the volume of the person calling with their own phone, but what if the opposite party has already done that and it’s still too quiet or too loud?
If that is the case then you may be able to adjust three settings on the Yealink device. These can found on the web user interface by going to the ‘Features’ > ‘Audio’ page and adjusting the settings in the image below outlined in green.
An alternative way to think what these settings do is adjusting how sensitive the microphone is on the device. You can adjust the handset, headset and handsfree sensitivity to be weaker or stronger. The valid values are between -50 and 50. The higher the value, the louder it should be. The lower the value, the quieter it should be.
When adjusting this setting it is important to be cautious. Incorrectly configuring the value can have adverse effects on the audio quality so it’s advisable to gradually increase or decrease the value until you find the right spot.
If you control your own provisioning server and would like to configure this remotely you can use the provisioning parameters below:
Open the door to innovation in our upcoming 2N webinar. Whether you’re looking to explore new horizons or are already a reseller of 2N’s industry leading IP door entry and access control solutions we’ll guide you through how you can expand your solutions with 2N.
Register now to join our Technical Sales Executive and resident 2N expert, Gavin Sykes on Thursday 28th January at 11 am to discover more about:
2N’s leading IP door entry and access control range
How to remotely manage deployments via 2N’s Access Commander
ProVu’s 2N services including consultation, pre-commissioning, white-labelled installation and expert technical support
There is no doubt that last year was a tough one and while it doesn’t look like 2021 will let up yet, we are starting to see the wood for the trees and are beginning to get a handle on the interesting climate 2020 has left us in.
So why not move into 2021 by expanding your current portfolio with some new ranges to offer your customers. Create new streams of revenue with incredible brands such as 2N, Algo, 3CX, Counterpath, DrayTek, Dialogic and Sangoma.
Expand your portfolio
2N
Powerful compact IP intercoms with customisable units. 2N’s door entry intercoms and Access Control units offer the very best in building control. From external weatherproof & shock resistant IP Force intercoms to the adaptable and fully customisable Verso, 2N’s units offer you advanced functionality with intuitive design.
Advanced alerters and speakers designed to integrate into office, retail and warehouse spaces alike. With high quality audio Algo’s range opens up a new opportunity to add visual and audio alerting to your IP solutions.
Offering you a range of provisionable softphone licences combining video, presence and messaging Counterpath provides your customers a true unified communications experience across fixed & mobile networks. With extensive features and compatibility across many platforms such as Apple, Windows and Android there is no better way to bring your clients teams together. As a added bonus Counterpath offers full support for HD video, G729 audio codec and Microsoft Outlook integration as standard.
Providing a full PBX solution, 3CX creates a complete set of unified communications features with easy to use installation, management and maintenance of your customers’ companies phone systems. With support for 4 to 1024 simultaneous calls and a variation of editions to chose from, your customers are able to create a scalable and cost effective PBX solution that can grow with their business.
Whether your clients need to extend their range, require a clearer connection, or maybe just want to add security to a busy network. DrayTek offers your customers all of this and more. With a host of incredible products from routers, access points and switches, DrayTeks advanced products give your customers the very best in web managed networks.
New to our own portfolio, Dialogic offers customers a range of high end enterprise media gateways and voice cards which can upgrade existing PBX systems into VoIP allowing you and your customers to save the hassle of purchasing and installing a new system.
With the ISDN switch off now even closer, 2021 is the opportune time to ensure your customers are prepared. Sangoma’s gateway and SBC range provide an optimal solution for those who will need to upgrade their systems without the associated cost. Find out more today about how you can use these intelligent devices to upgrade existing analogue systems to VoIP.
Take advantage of our extensive headset range from brands such as Yealink, Snom, Cisco, Sangoma, Senheiser/EPOS, Plantronics, Jabra, VTech, Eartec and Fanvil. With a variation of either monaural or binaural, headset or ear piece there is a style for everyone. Expand your headset collection for your clients.
With a refreshed outlook on this coming year, we can agree that everyone is looking for something new to grow their business, so why not offer a new range to your customers and expand your opportunities in 2021.
For assistance with putting together your solutions or to discuss any additional hardware you may require with a member of our team simply call 01484 840048 or email contact@provu.co.uk.
Efficient and reliable communication couldn’t be more important in today’s climate. Guaranteeing advanced integration and full interoperability between 3CX systems, Fanvil IP Phones also feature large colour screens, HD audio, PoE and rich extension functions, offering customers a high-quality communication solution for working remotely.
Benefits of 3CX & Fanvil
Get set up in minutes with hassle-free configuration
Secure calls with end-to-end encryption
Receive and make calls, see the status of your colleagues, chat, schedule conferences and access the company phonebook.
FREE for unlimited extensions and Low annual license prices allowing you to slash your phone bill for on the road/at home staff members.
Control your own phone numbers as well as your own SIP Trunk and cloud provider
Easy to add & manage extensions remotely as well as configuration & firmware
Adaptable and flexible with modern Android & iOS apps at no extra charge
All available for next day delivery direct to site from ProVu, your one-stop shop.
Get ready for the new Yealink Teams-tailored IP phone! The Yealink MP56 replaces the T56A and is designed to perfectly integrate with Microsoft Teams systems. With a dedicated Teams button, the MP56 delivers a feature-rich user experience that your clients Teams shouldn’t be without!
Key Features include:
Android 9 OS
7 inch (800 x 480 pixel) capacitive touch screen
Supports Office 365, and upgradability of device applications to Teams or SFB
Yealink Noise Proof Technology
Teams-tailored user interface
Built-in Bluetooth 4.2 & Dual band 2.4G/5G Wi-Fi
Find out more about the Teams professional MP56 or get in touch with one of our Yealink specialists to place your order today!
This blog post is going to show you how to configure a Polycom VVX device to capture the SIP traffic flowing between the device and SIP Server.
This can be useful to try and diagnose SIP registration, or outbound calling issues.
Step 1 – Accessing the web user interface
First we need to find the IP address of the Polycom device. This can be done by pressing the ‘Home‘ button (symbol of a house) on the phone and scrolling through the menu and selecting ‘Settings’ > ‘Status’ > ‘Network’ > ‘TCP/IP Parameters’ and on this page make a note of the values in the “IPv4 Addr” field.
Now we have the IP address of the device, we need to access the web user interface. This can be done by launching a web browser and inputing the IP address in to the top search bar. You DO need to define ‘https://‘ and port ‘443‘ as the transport type and communication port as shown in the image below:
Once you have entered the IP address it may present a warning saying the connection is not private:
This is to be expected and you are seeing this because the TLS certificate on the device is not signed by a certificate authority recognised by the browser. Click the ‘Advanced’ button and then click “proceed to (‘IP Address’)”. Once you have done that you should be at the login page as shown in the image below.
To login, select the ‘Admin’ user and enter the password. By default this is ‘456’.
Step 2 – Configuring the log level
Once logged in go to ‘Settings‘ > ‘Logging‘
Once the ‘Logging’ page loads set the ‘Global Log Level Limit‘ to ‘Debug‘ and set the ‘Log File Size‘ to ‘1000‘ as shown in the image below.
Next Expand the ‘Module Log Level Limits‘ section and change ‘SIP‘ to ‘Debug‘ as shown in the image below and click save at the bottom of the page.
Step 3 – Replicating the issue and downloading the log
Now the phone is configured to log the SIP packets flowing through the device it’s time to replicate the issue. If your issue is related to SIP Registrations a reboot of your device can be done to force a registration.
If your problem is with outbound calls not progressing you can go ahead and attempt to make a call.
Once the fault has been replicated, login to the web user interface and this time go to ‘Diagnostics‘ > ‘View & Download logs‘
Once on this page you can view the logging information, but if a support engineer at ProVu has asked you to capture these files, please export all three file types by using the radial button below to change which file is downloaded and then click the ‘Export’ button.
Important – Once you’ve exported the logs, be sure to go back to ‘Settings’ > ‘Logging’ and click the ‘Reset to ‘Default’ button at the bottom of the page to revert the changes we’ve made.
