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Yealink – Adjusting the sending volume (outgoing volume) on the T2, T4 and T5 Series Phones

You may be getting reports from your customers saying that when they are on a call, the opposite party is telling them that their audio is too quiet, or maybe even too loud when they talk. Usually this isn’t a problem because the opposite party can adjust the volume of the person calling with their own phone, but what if the opposite party has already done that and it’s still too quiet or too loud?

If that is the case then you may be able to adjust three settings on the Yealink device. These can found on the web user interface by going to the ‘Features’ > ‘Audio’ page and adjusting the settings in the image below outlined in green.

An alternative way to think what these settings do is adjusting how sensitive the microphone is on the device. You can adjust the handset, headset and handsfree sensitivity to be weaker or stronger. The valid values are between -50 and 50. The higher the value, the louder it should be. The lower the value, the quieter it should be.

When adjusting this setting it is important to be cautious. Incorrectly configuring the value can have adverse effects on the audio quality so it’s advisable to gradually increase or decrease the value until you find the right spot.

If you control your own provisioning server and would like to configure this remotely you can use the provisioning parameters below:

voice.headset_send
voice.handset_send
voice.handfree_send

Hopefully after adjusting these settings it resolves the issue and provides a better experience for the end-user and the opposite party on the calls.

For further technical assistance with your Yealink devices please contact our support team by emailing support@provu.co.uk.

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2N Webinar - Jan 2021

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  • 2N’s leading IP door entry and access control range
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  • ProVu’s 2N services including consultation, pre-commissioning, white-labelled installation and expert technical support
 2N Access Commander

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New Year, New Products

There is no doubt that last year was a tough one and while it doesn’t look like 2021 will let up yet, we are starting to see the wood for the trees and are beginning to get a handle on the interesting climate 2020 has left us in.

So why not move into 2021 by expanding your current portfolio with some new ranges to offer your customers. Create new streams of revenue with incredible brands such as 2N, Algo, 3CX, Counterpath, DrayTek, Dialogic and Sangoma.

Expand your portfolio

2N

 Powerful compact IP intercoms with customisable units. 2N’s door entry intercoms and Access Control units offer the very best in building control. From external weatherproof & shock resistant IP Force intercoms to the adaptable and fully customisable Verso, 2N’s units offer you advanced functionality with intuitive design.

Explore the 2N range

Algo

 Advanced alerters and speakers designed to integrate into office, retail and warehouse spaces alike. With high quality audio Algo’s range opens up a new opportunity to add visual and audio alerting to your IP solutions.

Explore the Algo range

CounterPath

 Offering you a range of provisionable softphone licences combining video, presence and messaging Counterpath provides your customers a true unified communications experience across fixed & mobile networks. With extensive features and compatibility across many platforms such as Apple, Windows and Android there is no better way to bring your clients teams together. As a added bonus Counterpath offers full support for HD video, G729 audio codec and Microsoft Outlook integration as standard.

Explore CounterPath

3CX

 Providing a full PBX solution, 3CX creates a complete set of unified communications features with easy to use installation, management and maintenance of your customers’ companies phone systems. With support for 4 to 1024 simultaneous calls and a variation of editions to chose from, your customers are able to create a scalable and cost effective PBX solution that can grow with their business.

Explore 3CX

DrayTek

 Whether your clients need to extend their range, require a clearer connection, or maybe just want to add security to a busy network. DrayTek offers your customers all of this and more. With a host of incredible products from routers, access points and switches, DrayTeks advanced products give your customers the very best in web managed networks.

Explore the DrayTek range

Dialogic

 New to our own portfolio, Dialogic offers customers a range of high end enterprise media gateways and voice cards which can upgrade existing PBX systems into VoIP allowing you and your customers to save the hassle of purchasing and installing a new system.

Explore the Dialogic range

Sangoma

 With the ISDN switch off now even closer, 2021 is the opportune time to ensure your customers are prepared. Sangoma’s gateway and SBC range provide an optimal solution for those who will need to upgrade their systems without the associated cost. Find out more today about how you can use these intelligent devices to upgrade existing analogue systems to VoIP.

Explore the Sangoma range

Headsets

 Take advantage of our extensive headset range from brands such as Yealink, Snom, Cisco, Sangoma, Senheiser/EPOS, Plantronics, Jabra, VTech, Eartec and Fanvil. With a variation of either monaural or binaural, headset or ear piece there is a style for everyone. Expand your headset collection for your clients.

Explore our headset range

With a refreshed outlook on this coming year, we can agree that everyone is looking for something new to grow their business, so why not offer a new range to your customers and expand your opportunities in 2021.

Get in touch to discuss your requirements

For assistance with putting together your solutions or to discuss any additional hardware you may require with a member of our team simply call 01484 840048 or email contact@provu.co.uk.

Reliable Home working with Fanvil & 3CX

Efficient and reliable communication couldn’t be more important in today’s climate. Guaranteeing advanced integration and full interoperability between 3CX systems, Fanvil IP Phones also feature large colour screens, HD audio, PoE and rich extension functions, offering customers a high-quality communication solution for working remotely.

Benefits of 3CX & Fanvil

Get set up in minutes with hassle-free configuration
Secure calls with end-to-end encryption
Receive and make calls, see the status of your colleagues, chat, schedule conferences and access the company phonebook.
FREE for unlimited extensions and Low annual license prices allowing you to slash your phone bill for on the road/at home staff members.
Control your own phone numbers as well as your own SIP Trunk and cloud provider
Easy to add & manage extensions remotely as well as configuration & firmware
Adaptable and flexible with modern Android & iOS apps at no extra charge
All available for next day delivery direct to site from ProVu, your one-stop shop.

Learn about the iconic duo!

Explore what 3CX can do for you!
FREE 3CX Training Courses

Get a jump start on 2021 with FREE 3CX Training. Register your interest today to be notified about our upcoming Training courses.

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Introducing the New Yealink MP56 Tailored for Teams IP phone

Get ready for the new Yealink Teams-tailored IP phone! The Yealink MP56 replaces the T56A and is designed to perfectly integrate with Microsoft Teams systems. With a dedicated Teams button, the MP56 delivers a feature-rich user experience that your clients Teams shouldn’t be without!

Key Features include:

  • Android 9 OS
  • 7 inch (800 x 480 pixel) capacitive touch screen
  • Supports Office 365, and upgradability of device applications to Teams or SFB
  • Yealink Noise Proof Technology
  • Teams-tailored user interface
  • Built-in Bluetooth 4.2 & Dual band 2.4G/5G Wi-Fi

Find out more about the Teams professional MP56 or get in touch with one of our Yealink specialists to place your order today!

Get in touch Find out more about the MP56

Polycom VVX – Capturing SIP Traffic

This blog post is going to show you how to configure a Polycom VVX device to capture the SIP traffic flowing between the device and SIP Server.

This can be useful to try and diagnose SIP registration, or outbound calling issues.

Step 1 – Accessing the web user interface

First we need to find the IP address of the Polycom device. This can be done by pressing the ‘Home‘ button (symbol of a house) on the phone and scrolling through the menu and selecting ‘Settings’ > ‘Status’ > ‘Network’ > ‘TCP/IP Parameters’ and on this page make a note of the values in the “IPv4 Addr” field.

Now we have the IP address of the device, we need to access the web user interface. This can be done by launching a web browser and inputing the IP address in to the top search bar. You DO need to define ‘https://‘ and port ‘443‘ as the transport type and communication port as shown in the image below:

Once you have entered the IP address it may present a warning saying the connection is not private:

This is to be expected and you are seeing this because the TLS certificate on the device is not signed by a certificate authority recognised by the browser. Click the ‘Advanced’ button and then click “proceed to (‘IP Address’)”. Once you have done that you should be at the login page as shown in the image below.

To login, select the ‘Admin’ user and enter the password.
By default this is ‘456’.

Step 2 – Configuring the log level

Once logged in go to ‘Settings‘ > ‘Logging‘

Once the ‘Logging’ page loads set the ‘Global Log Level Limit‘ to ‘Debug‘ and set the ‘Log File Size‘ to ‘1000‘ as shown in the image below.

Next Expand the ‘Module Log Level Limits‘ section and change ‘SIP‘ to ‘Debug‘ as shown in the image below and click save at the bottom of the page.

Step 3 – Replicating the issue and downloading the log

Now the phone is configured to log the SIP packets flowing through the device it’s time to replicate the issue. If your issue is related to SIP Registrations a reboot of your device can be done to force a registration.

If your problem is with outbound calls not progressing you can go ahead and attempt to make a call.

Once the fault has been replicated, login to the web user interface and this time go to ‘Diagnostics‘ > ‘View & Download logs‘

Once on this page you can view the logging information, but if a support engineer at ProVu has asked you to capture these files, please export all three file types by using the radial button below to change which file is downloaded and then click the ‘Export’ button.

Important – Once you’ve exported the logs, be sure to go back to ‘Settings’ > ‘Logging’ and click the ‘Reset to ‘Default’ button at the bottom of the page to revert the changes we’ve made.

Cisco CP Range – How to capture a ‘.pcap’ trace

This blog post is going to outline the steps to take to source the required file. If you contact the ProVu support team experiencing Registration or Call issues with the Cisco CP series of phones, we will require a PCAP trace capturing the problem to help identify the cause of the issue.

Step 1 – Access the web user interface

In order to access the web user interface of your device you will need to find the IP address. There are a few ways this can be done such as logging in to your router and checking the DHCP table, but most likely the easiest method and the one this blog post is going to cover is to get it physically from the phone.

You’ll need to press the ‘Settings‘ button on the phone which has the symbol of a cog. Once you have pressed this button scroll through the options available and select ‘Status‘ > ‘Network Status‘ > ‘IPV4 Status‘ and make a note of the IP address.

Once you have the IP address, open a web browser and type the IP address in to the top search bar and press enter as displayed in the image below.

 
Once you have pressed enter it should take you to the ‘Info‘ page. On here you need to select the admin user and then advanced options by clicking the red outlined text in the image below.

(By default there is no admin password applied but if you have set one it will require this)

Once you have done that go to ‘Info‘ > ‘Debug Info‘ and you should be on the page below.

 

Step 2 – Capturing the ‘.pcap’ trace

On the ‘Info‘ > ‘Debug Info‘ page there is a section under ‘Problem Reports‘ that says “Packet Capture” with a button next to it. Follow the steps below to generate the file.

  • Press ‘Start Packet Capture‘ and select the capture filter to ‘All‘.
  • Replicate the issue – if your issue is related to outbound calls failing, attempt to place an outbound call. If your issue is related to Registration issues you can force a Registration by disabling and enabling the SIP Account:
    • To do this you need to go to ‘Voice’ > ‘Ext 1‘ and change ‘Line Enabled‘ to ‘No‘. Then click ‘Submit all Changes‘ at the bottom of the page. Wait 30 seconds for the web user interface to reload and then go back to ‘Voice‘ > ‘Ext 1‘ tab and change ‘Line Enable‘ to ‘Yes‘ and click ‘Submit all changes‘.
  • Press the button next to ‘Packet Capture‘ again (this time it should say “Stop Packet Capture“)
  • Once the trace has been stopped and generated you can download it from “Capture File” link outlined in the image below.

Once you have download the file please send it to the engineer requesting it, or to support@provu.co.uk if this is the first time reporting the issue.

APC Temporary Suspension of Services to Tier 4 Impacted Areas

We have received notice from APC that due to the increased demand for deliveries going to Tier 4 restricted areas, they are suspending their service to these locations until 29th December. This largely affects the South East, London and Wales.

During this time any orders to these areas will automatically be booked on with DPD instead. Please note, we have an earlier collection time with DPD and therefore the cut off for same day despatch is 15:45.

We are working hard to make sure deliveries run as smoothly as possible during these difficult times, however delays are inevitable.

For a reminder of our Christmas opening times and services please see our Christmas opening & shipping times blog.

How to Resolve Yealink RPSing

If you have recently factory reset a Yealink handset then you may see the following notifications on your devices screen. ‘input sn‘ on the first line (top left of the screen) or ‘RPSing’ on the account information on the web interface.

Yealink RPSing

In this blog, we will take you through a few short steps you can take to solve this issue and have your phones back up and running as soon as possible.

Step 1:

Click on the function key where ‘input sn‘ is located. You should then be presented with the following page:

Enter the last 5 digits of the serial number (Not the MAC address)

You get x5 attempts at entering the correct SN, if you enter the incorrect serial number you will get the following message:

Step 2:

Once you have entered the last 5 digits of the serial number the phone should then reset and boot up as normal.

Entering the serial number bounds the phone onto the Yealink RPS account.

If you run into any issues or would like more Yealink technical advice, please contact support@provu.co.uk or call 01484 840048 option 2.

Level up your portfolio with ITSPA’s Highly commended Device of 2020

Still using the old T4 series? Why not upgraded to the T5 series? With reduced pricing across the T5 series you can now enchance your customers’ experience at no extra cost. Giving you access to a multitude of features such as touch screen, backlit colour screens as well as Teams compatibility, there is no better time to upgrade from the T4 series to the T5 series.

Still not convinced?

Take a look at how the T5 series stacks up against the T4.

Still need more convincing?

The Yealink T5 series was highly commended as the Best Device of 2020 in the ITSPA Awards.

Specifically the T58 with Camera was Highly Commended in the Best VoIP Device category at this year’s ITSPA Awards. An impressive device with many award winning features including Yealink’s Premium HD audio, compatibility with the CAM50 HD camera, 7” colour touch-screen and Microsoft Teams integration.

Find out more

Don’t think the T5 can get any better?

Purchase any 10 of the T5 series before 31/12/20 and receive a FREE* UH36 Binaural headset worth over £70!

Explore Yealink’s T5 Offer

Get in touch with our expert sales teams on 01484 840048 or email contact@provu.co.uk to find out how to level up your Yealink Portfolio today!