Fanvil Provisioning? We’ve got your back!

Exciting news! Fanvil provisioning is now here! Available across a range of Fanvil devices. You can now benefit from our renowned zero-touch service all while using the same familiar interface of ProSys provisioning.

Enjoy the same secure service you’re used to across the majority of Fanvil devices. Whether you’re looking to cut costs and ship items direct to site, or perform bulk firmware upgrades from the comfort of your home office. We’ve got your back.

With our automatic provisioning service, you can ship items direct to your customers ready to plug & play. Once deployed, you can then remotely manage your devices, wherever you may be.

Set Up Your Fanvil Provisioning Template!

 

Supported Fanvil Devices


V62

  


V64

  


V65

  


V67
 


X210

  


X210i

  


X3SG

  


X3SP-V2

  


X3SW

  


X3U

  


X4U
 


X5U

  


X7

  


X7A

  


X7C

  


GA10

  


GA11

  


W611W

The Road Ahead

There’s no stopping us! We are working on extending our provisioning service to more Fanvil products. Next in line are the Intercoms and Hotel phones – watch this space for more information coming soon!

Create Your Own Customer Experience

Did you know we offer a range of personalised services to help you deliver the experience you desire? Find out more about how we can help you create a unique customer experience today.

Discover ProVu’s Bespoke Services

Opening & Shipping Times Over the Festive Period

ProVu Christmas Opening Times 2022

The festive season is almost upon us! With that in mind, we wanted to share more details about our opening and shipping times over Christmas and the New Year. During this period, we will continue to ship orders via APC.

Opening Times

Day Opening Hours
Friday 23rd December 9:00-13:00
Monday 26th December Closed
Tuesday 27th December Closed
Wednesday 28th December 10:00-16:00
Thursday 29th December 10:00-16:00
Friday 30th December 10:00-16:00
Monday 2nd January Closed
Tuesday 3rd January Open as usual

Please be aware, we will be operating with a reduced number of staff between Christmas and New Year which may increase wait times.

Delivery Times

Avoid delays; orders placed on 23rd December will not be collected until the 28th December. If it’s important for you to receive your orders before Christmas please make sure they are placed before the 22nd December at the latest.
Order APC Cut off APC Delivery
23rd December No Collection 29th December
28th December 15:30 29th December
29th December 15:30 30th December
30th December 15:30 3rd January*
3rd January 16:45 4th January

*Delivery can be arranged for New Years Eve on a specified Saturday delivery. This will need to be arranged at the point of placing your order. Please note; no deliveries will be made to addresses in Scotland on 4th January due to a public bank holiday.

Additional Information

The following services will not be available over the Christmas period:

  • APC Pre 9:00 and Pre 12:00
  • DPD Pre 10:30 and Pre 12:00
  • All Royal Mail Services

For customers wishing to book with DPD, please be aware that the last collection date before Christmas will be the 22nd December. Orders collected on this date will be delivered on the 23rd December, the next available collection date after this will be 3rd January.

Please note: Christmas is a busy time of year for our couriers and therefore this may lead to delays. If it is important that your orders are delivered on a specific day, we would recommend considering selecting a pre 12:00 service with APC – please contact a member of our team to discuss your requirements.

Upskill Your Team with Our Upcoming 3CX Virtual Training

Upskill your team ready for whatever 2023 throws at them with our upcoming FREE virtual training. With both the basic and advanced courses being delivered in January 2023. There is no better time to give yourself and your team a refresher on how to deploy 3CX and the opportunities it can bring.

New to 3CX? Why not start your journey in 2023 with us? With a host of features including call queues, video conferencing, live chat, and contact centre, 3CX has tons to offer. What’s more with no upfront cost, you can try 3CX for FREE for up to 10 users to see for yourself. Sign up for our basic course to explore how 3CX can secure and scale your business.

Upcoming Virtual 3CX Training Courses

3CX Basic Training
A great place to start with 3CX or to brush up on your knowledge. Learn about the basic concepts of getting 3CX up and running and develop techniques for basic troubleshooting.

Find Out More & Register

3CX Advanced Training
Looking to take your 3CX to the next level? Develop your 3CX knowledge even further with the highest level of 3CX training and get even more exclusive perks from 3CX.

Find Out More & Register

Why become 3CX certified?

Besides having a better understanding of one of the foremost PBX softwares, becoming 3CX certified offers tons of benefits including favourable pricing, leads from 3CX, improved technical support as well as customer confidence in the 3CX accreditation.

1. Preferential pricing
Access cheaper pricing on 3CX products as you complete your 3CX certifications and move up on the partner program*. With pricing becoming more and more favourable as you reach silver, gold and platinum levels.
2. Increase Sales
With a higher level of understanding on 3CX products, you and your team will be able to upsell 3CX’s software with more confidence knowing it is the best product for the job.
3. Accelerate your Partner Status
Accredited 3CX partners can easily progress through the partner program tiers. Starting with the basic course, set off on the right foot and on the path to bronze status. From there, the intermediate and advanced courses are your next steps to accelerate your status, enabling you to access Silver, Gold, Platinum and even Titanium partner levels (status dependent on annual sales). The 3CX partner program gives you not only the status that comes with being partnered with 3CX but also preferential pricing, website listing, and leads.
4. Improve Your Customer Experience
With a greater understanding of 3CX gaining a 3CX certification enables you to understand how to resolve technical issues and provide a better level of support to your customer base.

Sign up for the 3CX Partner Program

Getting started with 3CX and want to save more?

Get a 5% discount on any Snom or Fanvil handsets when purchased with a new or renewed license with ProVu! Find out more about our one-stop shop for 3CX.

Find out more

*Attendees are required to sit the relevant exam in order to become a certified partner, these can be accessed via the 3CX portal. To become an Advanced partner you will first need to complete the basic & intermediate training course.

**The 3CX Partner Program is based on sales figures and certification levels, to find out more about the tiering system visit: https://www.3cx.com/partners/channel-partner-program/

Introducing the NEW W611W WI-FI Handset from Fanvil

NEW from Fanvil, the LINKVIL W611W portable Wi-Fi phone! Whether you work in retail, manufacturing, or warehouses, the Fanvil LINKVIL W611W has you covered. Seamlessly connect to your Wi-Fi network with this neat wireless handset, perfect for those that need the flexibility of a cordless device without the need to set up a DECT base station network.

Featuring a modern design and durable IP67 casing, it’s a rugged device with good looks.

Exclusive NFR & Promo

Try the W611W out for yourself with our exclusive NFR* offer! Pre-order your test device today for just £56.00 – a huge 56% discount off RRP! Available until 31st December 2022, place your pre-order today and see for yourself how great they really are!

What’s more, take advantage of Fanvil’s Early Bird Promotion and get a 33% discount off RRP on all W611Ws ordered, available until the 15th of January. Beat the rush and place your orders today!

The W611W Wi-Fi phone

2.4″ 240px X 320px Colour display

IP67 rating (Waterproof, Dustproof, Drop-safe from 1.8 metres

Up to 9 hours talk time

Up to 200 hours standby time

Built-in Bluetooth 5.0 module

Configurable push-to-talk (PTT) button

Explore the W611W

Contact one of our Fanvil experts today on 01484 840048 or email contact@provu.co.uk to pre-order yours today!

*NFR offer is limited to one W611W per company.

*NFR offer is available until the 31st of December 2022.

*Early Bird Promotion and NFR offer cannot be combined.

*Early Bird Promotion does not have a quantity restriction.

*There is limited stock of the W611W available. More stock to be arriving in December.

UPS Devices & How they can Help You Prepare for the PSTN Switch Off

The 2025 PSTN switch off poses a number of opportunities and challenges for the Channel. Read on to discover our Technical Solutions Director, Muhammad Bajwa’s thoughts on how our new range of UPS (Uninterruptible Power Supply) can help you prepare for the big switch off.

In my last blog post, I covered some benefits of introducing VoIP and Ofcom’s regulations around the PSTN switch off and their expectations from Service providers. Having just launched a new range of UPS devices, I will now cover how we can help you to fulfil the regulatory requirements and provide backup power to devices on site.

Requirements

Having spoken to a number of partners about their requirements, some were quite basic, such as; the UPS needs to be reliable but economical, it should be maintenance free but must have a replaceable battery. The device should have 3 pin UK plugs to connect the power supply straight into it and ideally should allow some basic troubleshooting to check the battery status etc.

Our Solution

I have looked at a couple of brands but decided to go for Blue Walker Line Interactive UPS range as our go to product for the Channel. We have initially chosen three products from the range based on how much backup battery power it will provide to a router and a phone/ATA.

Testing

During my lab testing, the VI 650 SB lasted just over an hour, the VI 600 STL just over 2 hours and the VI 2200 STL lasted around 4 hours. The test devices in my lab were a DrayTek 2862Ln and a Yealink T57W with maximum load being around 25W on the UPS. Being Line interactive, the transfer rate was very quick (around 4ms) which means I did not notice any loss of power and my devices kept operating normally when the UPS was disconnected from the mains power.

 

Model:

Basic VI 650 SB UK

Basic VI 600 STL UK

Basic VI 2200 STL UK
Series:

VI SB

VI STL

VS STL
Type:

Line-Interactive (VI)

Line-Interactive (VI)

Line-Interactive (VI)
Phases (IN-OUT):

1-1

1-1

1-1
Form Factor:

Tower

Tower

Tower
Power Capacity:

650VA / 360W

600VA / 360W

2200VA / 1320W
Output Power:

0.55

0.60

0.60
Nominal Output Voltage:

230 VAC

230 VAC

230 VAC
Frequency (Battery Mode):

±0.05Hz

±0.05Hz

±0.05Hz
Type G (BS 1363):

2

3

4
LINE Mode Efficiency [%] (Full Load):

95.3

95.3

95.7
Batteries:

1x 12.0V/5.0Ah

1x 12.0V/7.0Ah

2×12.0V/9.0Ah
Recharge Time:

8h to 90%

8h to 90%

8h to 90%
Half Load Backup Time [min]:

4.5

5.0

3.9
Communication:

USB Type B – for Monitoring Software

USB Type B – for Monitoring Software

USB Type B – for Monitoring Software
Noise Level:

< 30dB

< 30dB

< 45dB
Fan Logic:

No fan

No fan

Always on (half speed) full speed if load > 25% in battery mode
IP Rating:

IP20

IP20

IP20
Humidity:

0% – 90% RH (non-condensing)

0% – 90% RH (non-condensing)

0% – 90% RH (non-condensing)
Product Weight [kg]

3.9

4.3

10.8
Data Line Protection:

N/A

N/A

RJ-11 Port, RJ-45 Port (100mbit)

Discover ProVu’s UPS Range

Battery Life

An important question I have already been asked a few times is how long the battery will last on these devices. To be honest, this really does depend on a few factors, namely:

  • The use case
  • Environmental factors
  • How well the device has been maintained

The typical life span of a UPS is around 3-5 years from the production date. PowerWalker offer a 2-year warranty on their products which covers both hardware and the battery. Ofcom expects the providers of the solution to have a maintenance plan in place to make sure the products can continue to work on an ongoing basis. That said, the end customer will have to take some responsibility for this. In this instance, it is recommended that the documentation provided clearly outlines what is required by the end user.

In my next blog post, I will be talking about PowerMaster’s software, its features and how it can help to remotely monitor and troubleshoot potential issues with deployed UPS devices.

Your Discounted 3CX One-Stop Shop!

Did you know that you can simplify your 3CX orders with our one-stop shop? From your initial 3CX license purchase to the handsets & headsets you need to fulfil your projects, we have your back!

Credit Facilities

For a more flexible payment option, we offer our resellers the opportunity to apply for a credit account. Spreading the cost of both your 3CX licences and hardware.

Find out more

Additional Pre & Post Sales Support

Get access to our expert team of 3CX certified engineers who are on hand to offer you pre and post sales support on both the licensing and hardware. Giving you better support availability between ProVu & 3CX.

Find out more

Remote Installation Services

We offer remote installation services to help ensure your deployment goes as smoothly as possible.

Find out more

Fast Turnaround

We know you want your licences when you order them, not days later. Thanks to our integration with 3CX’s system and our online portal, ProSys, we make ordering licences a simple, fast process.

Find out more

Free Training

We are accredited 3CX trainers and host regular training courses in person and online. These free courses are accessible regardless of your 3CX level and help you to gain better discounts on your licences.

Find out more

One-Stop Shop

With a wide variety of compatible Snom & Fanvil devices, we can supply all your hardware requirements and 3CX licences, to offer the complete 3CX solution. Shipped direct to your end user customer with your own branding the very next day.

Find out more

What’s more get a 5% discount on any Snom or Fanvil handsets when purchased with a new or renewed license with ProVu! Saving you money, time and effort!

Sign Up Today to Benefit from ProVu’s One-Stop Shop

Sign up today as a ProVu 3CX partner to take advantage of our full range of benefits including technical support, training and exclusive discounts. Streamline your order processing today!

Sign up to be a ProVu 3CX Partner

5 Reasons to get Yealink CIPPE Certified


As one of the world’s leading SIP phone manufacturers, it’s said every that one in every 500 people on Earth owns or is using a Yealink product. As we gear up to host our first virtual training course, we’ve taken a look at the benefits the Junior CIPPE course offers you. Find out more in our Top 5 Reasons to become a Yealink certified engineer.

5 Reasons to Become a Certified Engineer

1. Increase your knowledge of the Yealink Phone range and features
Sharpen your professional skills and give yourself the confidence to recommend the ideal Yealink device for each project.
2. Grow your business
Get the speed and flexibility you need to deliver an efficient and timely solution.
3. Increase your customer satisfaction with improved support
Increase your knowledge in Yealink products to better support your customers.
4. Access top priority support
Get access to faster response times with clearer understanding allowing for quicker resolutions.
5. Receive an official Yealink certification
Improve the confidence your existing and potential customers have in your ability to deliver the most efficient solutions.

There’s still time to sign up for our online Yealink training! Join us on 15th November, 11 am – 2 pm when our Senior Technical Support Engineer, Jordan Carr will be hosting a live Yealink Junior CIPEE online training course.

Sign up today!

Not a registered Yealink partner?

Sign up today to get access to rebates, priority NFR programs, bigger project discounts and much, much more.

Register today!

*Certification exam will need to be completed at your own convenience after the training course. Attendees require a mark of 80%+ to gain certification. Junior certification must be obtained before progressing to the Senior CIPPE accreditation.

Let’s Gear UP(S) ahead of 2025

It feels like it’s been a long time coming…. the 2025 PSTN switch off is looming and we’re here to help you gear up for it.

Did you know, as per Ofcom’s guidance Service Providers should enable or offer at least one back up solution for users reliant on their landline to contact the emergency services in the instance of a power cut?

Read more here

Introducing the PowerWalker UPS Range

UPS (Uninterruptible Power Supplies) are one option for providing a back-up solution for your VoIP solutions by ensuring an uninterrupted power supply to both routers and phones to deliver always on comms.

Our range has been carefully selected to:

  • Offer a maintenance free solution
  • Use replaceable batteries
  • Feature a 3-pin UK plug to connect to power
  • Allow some basic troubleshooting to check battery status etc.
VI 650 SB

 VI 600 STL

VI 2200 STL

Supports the Connection of 2 x 3-Pin UK power outlets

Up to 1 hour battery back-up*

Supports the Connection of 3 x 3-pin UK power outlets

Up to 2 hours battery back-up*

Supports the Connection of 4 x 3-pin UK power outlets

Up to 4 hours battery back-up*

Put simply, UPS devices can be used to provide a battery back-up to VoIP solutions in the event of a power failure. These are becoming increasingly important in ensuring users are able to contact emergency services in the event of a blackout. They could even become part of your business continuity to protect connectivity in such occurrences.

Discover ProVu’s UPS Range

Now in stock and available for fast delivery. Whatever your requirements are in the run up to the PSTN switch off and beyond, rest assured we’ve got your back!

*Battery back-up duration may vary depending on the consumption of connected devices. Time provided is based on one phone and one router.

FREE Phones! How much will you save?

Exciting news! From now until the 31st January 2023 you can save on your Sangoma orders with our new offer! Purchase 9 of the same P-Series Handsets and get one free!

This covers all of Sangoma’s incredible P Series range, including the entry level P310 with an enterprise grade call experience, to the top of the range P370 with its 7″ touch screen display.

Why choose the P-Series?

Building on the success of the S-Series, the P-Series comes packed with a new advanced provisioning method. Available in addition to the traditional HTTP/HTTPS/TFTP style of provisioning, the new method uses the DPMA module on Sangoma’s PBX range to securely provision the devices. By using the existing SIP port, the DPMA module communicates with the PBX, meaning additional ports won’t need to be opened on your firewall. Using SIP-based provisioning, the P-Series can allow users to remotely push and pull configuration settings in real-time, helping to ensure any updates are applied on the go as well as future-proofing devices.

Explore the P310

Discover the P315

Explore the P320

Discover the P325

Explore the P330

Discover the P370

To place your order please call our sales team on 01484 840048 or email contact@provu.co.uk.

* All 10 devices must be of the same variant of P-Series.

* Offer is available until the 31st of January 2023.

Isn’t it Time you Became Certified?

Yealink training is back!

Whether you’re looking to improve your product knowledge or to add a shiny new accreditation to your email signature, we’ve got you covered. Join us on 15th November, 11 am – 2 pm when our Senior Technical Support Engineer, Jordan Carr will be hosting a live Yealink Junior CIPEE online training course.

Register for FREE today to learn about:

  • Yealink’s IP Phones including DECT and Conferencing devices
  • The basic features of the Yealink IP Phone range
  • Yealink’s range of Services
  • How to access support and communicate with Yealink

Suitable for those in Technical and Technical Sales based roles, it’s the perfect introduction to one of the most popular handset ranges on the market. Throughout this entry-level course, Jordan will be guiding you through all the information required to sit the CIPPE certification, plus you will be given the opportunity to pick his brains on any questions you may have (he knows his stuff)!

Sign up today!

Not a registered Yealink partner?

Sign up today to get access to rebates, priority NFR programs, bigger project discounts and much, much more.

Register today!

Get a head start to what 2023 will bring and become an official Yealink Certified Engineer with ProVu!

*Certification exam will need to be completed at your own convenience after the training course. Attendees require a mark of 80%+ to gain certification. Junior certification must be obtained before progressing to the Senior CIPPE accreditation.