Take Control with Sangoma SBCs

You may already be familiar with Session Border Controllers, but have you considered the opportunities they could offer to you and your customers?

What exactly is an SBC?

In its simplest sense, SBCs act like a firewall specifically designed for VoIP and UC systems. Traditional firewalls are great for creating a barrier around corporate networks, but they’re not so ideal when it comes to determining what traffic to block, which could result in important phone calls being missed. With an SBC, you have much greater control over VoIP and SIP systems, enabling you to recognise and stop suspicious behaviour, this can also be useful in the current climate where there’s a lot of remote workers using their own devices.

Who are SBCs good for?

SBCs are ideal for smaller ITSPs, telephone system installers, VoIP engineers and IT managers looking to protect their voice networks against malicious attacks and/or looking to increase profit opportunities by providing an improved service to your customers. With features such as load balancing, transcoding and least cost routing you can offer an improved, reliable service which is optimised to provide a resilient solution for your customers. This can help to reduce technical support time and increase your customer attachment rate. Whether you’re operating via a cloud-based system, a SIP trunking system or connecting remote workers to a corporate phone system, SBCs offer a range of benefits.

Key Features of Sangoma SBCs

Sangoma Quality of Service

Quality of Service

 Generate the best quality of service the connection can provide, from HD voice quality to small bandwidth optimised codecs.
Sangoma Quality of Service

Business Continuity

 Ensure business continuity during catastrophic hardware failures by mirroring two SBCs together.
Sangoma Business Continuity

VoIP Protection

 Protects VoIP networks from malicious attacks.
Sangoma VoIP Protection

Future Proof

 All SBC licenses can be upgraded at any time enabling you to ensure all features are always included.
Sangoma Call Routing

Call Routing

 Provide low-cost routing and load balancing across trunks.

Download Sangoma’s Security Whitepaper

SBCs Available from ProVu

To discuss how Sangoma’s SBC range can help to secure your partners’ networks contact our team today by emailing contact@provu.co.uk or calling 01484 840048.

2N back on Air!

Join 2N for the next instalment of 2N on Air event! Sign up today and learn more about how 2N solutions can fit with your projects.

Get inside knowledge about the latest and greatest on 2N products. This 2N on Air event looks to be a big one as 2N will be unveiling their patented access control technology as well as a brand new access control unit!
You won’t want to miss out…

What can you expect?

  • The launch of 2N’s patented access control technology
  • The all new office-focused access unit unveiling
  • Practical use cases and how you can profit with 2N
  • Advanced Administration tips to make your 2N experience even easier
  • Increase 2N sales for your business with access control sales tips

2N will be hosting this event live, giving you access to the 2N team to ask any questions directly to the experts. Best of all 2N on Air is FREE! Broadcasting live on 25th February from 2pm to 4pm GMT.

Explore the 2N range

Register Today!

New upcoming 3CX Training dates

With the recent changes to 3CX, now is a great time to get certified with our accredited virtual training. Whether you are looking to get started with 3CX or build on existing training to increase your partner status, we’ve got a course for you!

New for 2021, we’re delighted to bring you our first virtual intermediate course. Maximise your potential as an accredited 3CX partner by joining us for intermediate or basic training hosted by our very own 3CX Tech, specialist Muhammad Bajwa. Gain valuable know-how and technical insights ready to sit the basic or intermediate certification and best of all, it is completely FREE.

3CX Intermediate Training
Suitable for those looking to advance to the next level with 3CX, our intermediate training is open to all 3CX partners. Designed to equip you with the knowledge to take the intermediate certification exam, course contents will include more advanced topics such as time-based scheduling and advanced installation options.

Find out more & Register
3CX Basic Training
Whether you’re new to 3CX or an existing partner looking to get up to speed, the basic training course is a good place to start. Designed to cover all the basic concepts of getting 3CX up and running this course will equip you with the knowledge and techniques for basic troubleshooting.

Find out more & Register

Registration is free, simply complete our sign up form to virtually be there! To gain the basic or intermediate certification you will be required to sit the 3CX exam, this will need to be completed following the course. To speak to a member of our sales team please call 01484 840048 or email contact@provu.co.uk.

Expanding your Solutions with 2N

Didn’t manage to catch our 2N webinar or want to go over anything you may have missed? We have you covered.

The Webinar hosted by our very own 2N specialist Gavin Sykes along side 2N’s Matt Raban covers the many features and units available to consumers. Such as the Solo, Verso and Force.

Also discussed is what ProVu can do to help you add 2N products to your portfolio. With many features like Consultation, Remote Support and white labelled installations, there are many reasons how ProVu can make 2N a valuable addition to your portfolio.


Solo
Verso
Force

Explore the 2N Range

Consultation

 Our Trained experts are on hand to help you quote the correct equipment you need for your clients. Giving you a hassle free and time saving option to cut to exactly what you need for the project.

Pre-commissioning

 Once devices have been chosen for the project, our team of 2N experts can configure the equipment to your chosen platform as well as conduct test calls to make sure that all products function as expected.

White-labelled installations

 Carried out by a trusted and accredited 2N installers direct to site, saves you time as well as being a useful addition if you lack access to your own installation engineers. Giving you peace of mind that the equipment will be installed quickly and efficiently.

Remote Support & Troubleshooting

 With multiple years of experience, our 2N experts can remotely access devices to get to the root of any issues you may face directly.

Get in touch with our expert sales teams on 01484 840048 or email contact@provu.co.uk to find out how build your 2N Portfolio today!

Save 5% on Snom Handsets with ProVu & 3CX

Did you know you can now receive an exclusive discount of 5% on all Snom handsets when purchased with 3CX licences through ProVu?

With January passing in the blink of an eye, 2021 looks to be a busy year for many businesses. We’ve partnered with Snom to bring you an exclusive 5% discount on all Snom handsets when you purchase your devices alongside 3CX licenses from ProVu.

But why would you want to do that? Even for the discount.

Not only is 3CX one of the fastest growing and highly commended PBX, video conferencing and live chat softwares available, but partnered with Snom’s dependable and adaptable IP phone solutions, users can enjoy the complete package.

Did you know about the advantages Snom can bring to your business?

Join Snom’s Partner Program to enjoy rebates, direct from Snom, of up to 40%.
Enjoy access to an extensive portfolio including single and multi-cell DECT, headsets and a wide range of IP desk and conference phones.
Benefit from free of charge printing service enabling you to brand your devices.
Gain access to direct vendor support to help you to grow your Snom business.
Get support from UK Account Managers.
Free structured and quality training hosted by in-house professionals. Find out more.

And it doesn’t stop there

One Stop Shop

With a wide variety of compatible Snom devices, we can supply you with all of your hardware requirements alongside your 3CX licences, we can help you to offer the complete 3CX solution and ship direct to your end user customer with your own branding the very next day.

Find out more
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Credit Facilities

For a more flexible payment option, we offer our resellers the opportunity to apply for a credit account. Application couldn’t be easier, simply complete our online form to get started – approval is normally confirmed within 3 working days.

Find out more

Free Training

We are accredited 3CX trainers and host regular training courses online. These free courses are accessible to all, regardless of your 3CX level and help you to gain better discounts on your licences.

Find out more

Pre & Post Sales Support

Our expert team of 3CX certified engineers are on hand to offer you pre and post sales support, helping to ensure you are able to access the correct information and advice when you need it. We can even offer a remote installation service to help ensure your installation goes as smoothly as possible.

Find out more

Fast Turnaround

We know you want your licences when you order them, not days later. Thanks to our integration with 3CX’s system and our online portal, ProSys, we make ordering licences a simple, fast process.

Find out more

Start Saving Today!

Yealink Upgrade! Claim your exclusive discount on the W53P

With plans on the horizon for the W52P to be discontinued, we have teamed with Yealink to offer you an exciting new promotion! Available until the 8th May, you can purchase the replacement W53P at a discounted price with Yealink’s new DECT Upgrade Program.

Benefit from the W53P’s advanced features for an impressive 50% off RRP! What’s more there is no limit on the number of devices available so why not upgrade your portfolio now before this incredible offer ends.

Key Features include:

  • Supports 8 simultaneous calls per base station
  • Expandable up to 8 DECT cordless handsets
  • Compatible with the W53H and W56H additional handsets
  • Increase range with up to 5 DECT repeaters per base station
  • Support for up to 2 simultaneous calls per handset
  • Handset range: 50 metres indoor, 300 metres outdoor

Explore the W53P

Get in touch with our expert sales teams on 01484 840048 or email contact@provu.co.uk to find out how to level up your Yealink Portfolio today!

The ProVu Team

Yealink TFTP Recovery

If your Yealink device is in a boot loop or stuck on the Welcome initializing… Please Wait screen then you may need to preform a TFTP firmware recovery. This guide will show you how.

In the guide we will be using PumpKin TFTP Server but you can use any substitute you like.

Please note: ProVu are not liable for any issues caused by this download and please make sure that this is all setup on a LAN and not a WAN.

Step 1:

To acquire the firmware recovery files please contact support@provu.co.uk

Step 2:

Once you have the right firmware files you will need to setup your TFTP server.

Once you have downloaded and installed PumpKin from the link above you will be presented with the below page:

From here you will need to click on options which should bring up the following window:

On the above window you will need to set the TFTP filesystem root to the folder that you stored the firmware files in. In the example above I kept this in the Downloads folder but these can be stored anywhere you like.

You will also want to change the Read Request Behaviour to Give all files and the Write Request Behaviour to Take all files as shown in the screenshot above. Setting these options will allow the phone to request all the firmware files that it is looking for in the selected file path.

Once these have been set you can now click ‘OK‘ to save changes.

Step 3:

Putting your device into TFTP recovery mode. This may differ depending on what Yealink device you have so I have tried to cover them all in this guide for you.

T19, T2x, T3x, T4x, T5x

Step 1 – To recovery the above models you want to power off the device > press and hold the speakerphone button while powering on the device until you get to the following page:

Unless your phone has a USB port in which case you will see these 2 options before the above:

If you are presented with this page first then click on 1. TFTP option.

Step 2 – You should be on the page that has these four options:

  1. IP address
  2. Netmask
  3. IP Gateway
  4. TFTP Server

For these four options you will want to input the following:

  1. IP address – Any unused IP address that is available on your network.
  2. Netmask – For the netmask you will want to add the subnet mask of your network for example 255.255.255.0.
  3. Gateway – This will be the IP address of your router.
  4. TFTP Server – Finally this will be the IP address of the PC that is hosting PumpKin & Firmware files.

Once you have input these details press the ‘OK’ button on the handset, this will then start requesting the files that you downloaded and stored earlier.

Step 3 – Please note that this process can take a few minutes to complete. You should see Updating on the screen until eventually the phone reboots itself. If successful then once rebooted you should see the phones home screen as normal

If this was not successful then you should see a message such as Update failed, if that is the case then you will need to check your details and firmware file path and try again until successful.

W52P & W60B

Step 1 – To recover a DECT base station is a little different to a deskphone.

DECT equipment requests the files from a specific IP address so you will need to make sure that your PC that is hosting PumpKin is configured with the following information as per below:

Step 2 – During the recovery the base station should get an IP address of 192.168.0.100 and will request the firmware files from the IP address above (192.168.0.23)

To put the base station into recovery mode you will need to unplug the unit press and hold the paging button (only button on the base station) and power on the device while still holding the paging button until all the lights turn on one by one (Power, Network & Phone/Dect)

Step 3 – Just like the deskphone this will take a few minutes to complete. Once successfully complete the base should reboot and all lights on the base should be solid. The device should now get an IP address via DHCP and can now be accessible.

If you have any problems/issues with any of the above please contact support@provu.co.uk or call 01484 840048 option 2 for support.

Fanvil Stuck on Splash Screen

If your Fanvil phone is stuck on its splash screen:

Then you may be able to resolve this by hard resetting the phone via POST MODE. Follow the steps below to find out how:

Step 1:

Make sure your IP phone is completely turned off.

Step 2:

Hold the pound key (#) 

  • If you are using an X6: press # after the 2nd Red Light blinks on Power Indicator LED.
  • If you are using an X7: press # after the power light has flashed 4 times.

You will then see the message “Post Mode” appears on your screen as per image below:

Step 3:

Dial *#168

After 5 seconds, you should see “Conf Reset” on your screen.

Restart your IP phone and your phone will be reset to the factory settings.

If this did not resolve your issue they you may need to try a TFTP firmware recovery found here.

If you have any issues please contact support@provu.co.uk or call 01484 840048 option 2.

Enabling EHS on Fanvil phones

The steps below will show you how to enable EHS both through the phones interface and the web interface on your Fanvil phone.

Phone Interface

Step 1:

Go to Menu > Features > Advanced > EHS as shown below:

Step 2:

Using the right arrow key set the EHS option to ‘Enabled‘ and press ‘OK‘ to save changes:

Web Interface

Step 1:

Find the IP address of your Fanvil phone by going to Menu Status or by pressing the ‘OK‘ button.

Step 2:

Once you have obtained the IP address enter this into your web browser you should be then prompted for login credentials, by default these are:

Username = admin

Password = admin

Step 3:

Once successfully logged into the web interface navigate to Phone Settings Features > under Basic settings Enable a setting called ‘Ring From Headset‘ as shown below:

Step 4:

Now go to Media Settings > EHS Type > Enable > finally click Apply.

You should now be able to answer and end calls using your wireless headset.

If you have any problems/issues please contact support@provu.co.uk or call 01484 840048 option 2 for support.

Look no further for USB Headsets!

Struggling to find USB headsets? Your search is over! We have an abundance of the latest and greatest USB headphones from the most advanced industry leaders. With more and more businesses looking to equip their staff with more resilient solutions there is no better time to expand your portfolio with plug & play USB headsets.

Industry leading headsets

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Compare all our USB Headsets

Industry leading headsets

     
   

Explore our full range of USB headsets we off from Snom, Yealink, Jabra, Plantronics and EPOS/Sennheiser.

We’re here to support you; whatever your requirements, our team are on hand to help you every step of the way. With automatic device provisioning and branded or white labelled next day delivery available, your customers will be up and running in no time.

Call 01484 840048 or email contact@provu.co.uk. to discuss your requirements with a member of our team.