It’s the annual IFSEC trade show this week. Taking place at ExCeL, London our vendor partner 2N will be exhibiting at the show – see them at stand number F1100.
If you’re planning on attending the show, our Sales Account Manager, and resident intercom and access control specialist, Gavin Sykes will be attending the show on Wednesday 21st June. If you’d like to arrange a meeting with Gavin, feel free to email us contact@provu.co.uk.
If you are using prefixes from your PBX in order to route out via different SIM cards you need to configure the voiceblue to be expecting this. The first thing you will need to do is assign the SIM cards to a GSM group. In this blog it’s configured for two SIM cards/prefixes.
1. In the web user interface go to Gateway configuration > GSM group assignment and set each module to have their own group and press save.
2. Now we need to configure the prefixes that the voiceblue needs to be looking out for when a call gets sent to it. Under “Gateway configuration” go to “Prefixes” and then select one of the prefix tabs along the top.
2b) Once you’ve selected one of the Prefixlists we need to set the “Default count of digits” to the digit length we will be sending out via the SIM card and not how many are being sent to the voiceblue via the pbx. Example the voiceblue receives 12 digits and sends out 11 to the mobile network.
2c) Then we need to configure the table of accepted prefixes. This configures what prefix the voiceblue is looking for. In the “Detect prefix” field enter the desired prefix you are using then press “Add”. It should then appear in the list.
2d) Then we need to configure the “Table of replaced prefixes”. When the “/” is highlighted click the “Remove” button. Once removed in the “Remove prefix” field enter the desired prefix you are using and click the “add” button. Example: it should appear in the list as “8/”
2e) Once you’ve configured the above press save at the bottom and repeat for each prefix being used but remember to use a different list.
3a) Now we need to configure the LCR table. Go to “Gateway configuration” > “LCR table” and configure the first VoIP LCR by clicking the edit button.
3b) Then select the prefixlist that is going to be used for the first SIM group by editing “prefixlist or number of digits” with the prefixlist tab you configured earlier.
3c) We now need to configure the SIM group by going to “Groups/Tariffs” and selecting the required GSM group we created earlier.
3d) Press the OK button and then save the settings.
3e) Press the copy button for the VoIP LCR we just edited and then edit the prefixlist and GSM group as before for the second SIM routing and press OK and Save.
4) You should now be able to make calls via the desired SIM using prefixes on the voiceblue next.
Good news! ProVu resellers can now access our online training courses for free! That’s right, there’s no catch – simply register for the courses you wish to access today and start developing your Technical Support Services.
What courses are available?
Online courses currently available include:
Yealink Handset online training
What are the benefits?
Our online courses are designed to improve your technical knowledge across a range of leading VoIP hardware manufacturers – ultimately helping you to increase your hardware sales and support your customers more effectively!
Am I eligible?
Our online courses are technical-based, however, there are no limitations – you can register as many individuals as you like.
What’s involved?
All of our courses are divided into easily manageable chunks, enabling you to complete courses at your own pace
Here at ProVu, we pride ourselves on our in-depth product and technical knowledge. If you have a specific training requirement, please get in touch – we’d love to hear from you!
We’re proud to be sponsoring this year’s Margin in Voice and Data conference. Taking place on 22nd June, at the Forest of Arden Hotel and Country Club, Birmingham we will be joining the Distributor Zone for the second consecutive year.
Organised by Channel publishers, Comms Dealer, the event has been running for almost a decade and is designed to provide voice and data resellers with valuable insights into new evolving technologies. The event specifically focuses on commercial opportunities for Channel businesses.
Qualifying delegates can attend for free. Places are offered to MD, CEO, and CTO level delegates from the following types of organisations, with revenues up to £2 million per annum.
Find out more & Register your interest to attend
With the main themes focusing on the shift to cloud communications, the connectivity solutions driving change and the value-added opportunities new business environments are creating for the ICT Channel. This year’s event is set to be a great one! If you are attending, don’t forget to drop by and say hello to the ProVu team!
We’ve teamed up with 2N to bring you a brand new promotional offer. From now until the end of July 2017, ProVu resellers can purchase the new Helios IP Base intercom at a reduced price, plus, receive complimentary training from 2N’s UK Business Development Manager, Scott Foster with your first order!
Contact us for more information
Pricing and stock information is available on our reseller portal, ProSys. If you do not have access to ProSys and would like to create a reseller account, please complete our ProSys account request form.
Snom has recently announce new firmware for its D3XX and D7XX series. Firmware version 8.9.3.60 is now available to download on the Snom wiki: wiki.snom.com/Firmware/V8_9_3_60.
The new firmware offers a number of improvements to safety, stability, ease of use and functionality.
Please note: The update is for at all telephones in the D3XX and D7XX series from 2015 onwards. There may be issues caused if used with previous versions or special installations.
For more information about the firmware update please visit the Snom blog post here: www.snom.com/press/major-firmware-update-version-89360/
We’ve recently welcomed a new member to the ProVu Team! Andy Devine joins us with over 10 years of technical support experience. Having worked across multiple tech industries including digital print, ePOS, GPS and vehicle telematics he joined our Tech Team as a Technical Support Manager last month.
Heading up our support team, Andy has a wealth of knowledge in the Tech sector which has seen him secure contracts in the US, Dubai, Abu Dhabi and Bahrain. Now residing in West Yorkshire with his wife, Andy is an ex-professional musician and enjoys spending time in his home recording studio. When he’s not in his recording studio, he can be found in his workshop working on his electronic and carpentry projects.
Commenting on his new appointment, Andy said, “I’m extremely happy to become a member of the ProVu Team, I look forward to working with the wide variety of products on offer and getting to know our customers.”
We’re sure you’ll join us in welcoming Andy to the team!
ITSPA has recently released a new guidance paper surrounding remote provisioning of phones and other SIP devices. This new document shares best common practices among ITSPA members to help ensure their provisioning infrastructure is secure.
ITSPA Chair Eli Katz stated
This is an excellent update to the existing guidance and should be considered a starting point rather than a complete solution. This is just a part of ITSPA’s ongoing work in tackling cyber-crime and fraud as well as driving up best practice within the membership. We must ensure the industry is one step ahead in the security battle.
Download: Recommendations for Device Provisioning Security (Version 2)
For a list of ITSPA Best Current Practice (BCP) documents visit: http://www.itspa.org.uk/members/best-practice-documents/
We’ve added two new courses to our online training! Available now, our new Gigaset DECT and Snom online training courses offer you the opportunity to develop your skills and knowledge at a pace and location that suits you. What’s better is that ProVu resellers can now access these for FREE!
Designed with Gigaset resellers and installers in mind, our new online training course covers everything you need to know about the range. Focusing on the popular Gigaset N510IP PRO single-cell base station, the course will show you how to get phones up and running, how to pair handsets and add SIP accounts.
Ideal for Snom resellers and installers, this online training course is designed to help you develop your knowledge and expertise of the Snom range. Split into three sections,
this course will equip you with the ability to configure Snom hardware and develop your understanding to enable you to successfully deploy Snom phones.
ITSPA Best Business ITSP (Medium Enterprise) Winner VTSL
The ProVu team had a great day last week at the ITSPA Awards – this year’s ceremony was held at The Tower of London on the Tuesday 9th May.
As proud sponsors of the ITSPA Awards, we would like to congratulate all finalists and winners of the 2017 ITSPA Awards. Having sponsored the awards for the last 5 years, we believe the ITSPA Awards are a fantastic opportunity to celebrate the hard work and achievements in the industry over the last 12 months, and this year saw some exceptional accomplishments!
For those who have missed it, here is a list of this year’s winners and highly commended entries:
Award Winners
Best Business ITSP (Small Enterprise) – Hello Telecom
Best Business ITSP (Medium Enterprise) – VTSL
Best Business ITSP (Corporate) – NFON
Best VoIP CPE – Panasonic
Best VoIP Infrastructure – Gamma
Best VoIP Innovation – Edgewater Networks
Best ITSP Reseller – Arrow Business Communications
ITSPA Members’ Pick – NICC
ITSPA Champion – Peter Cox
Highly Commended
Best Business ITSP (Small Enterprise) – Voipfone
Best Business ITSP (Medium Enterprise) – Orbtalk
Best VoIP CPE – Snom
Best VoIP Infrastructure – aql
Best VoIP Innovation – Vonage
Best ITSP Reseller – Sprint Convergence
Kate Stolworthy, Muhammad Bajwa, Darren Garland and Alison Mattimoe – Enjoying a day out at The Tower of London