You may or may not be aware that you can provision your Sangoma phones using the re-direction service which is available via the Sangoma portal. If you are interested in finding out how to provision your Sangoma phones, please follow the guide below:

Step 1:

You will need to start by navigating to the Sangoma portal which can be accessed by visiting the following link listed below:

https://portal.sangoma.com/

Please note, if you do not already have an account for the Sangoma portal, you will need to sign up for one. This can be done by accessing the following link listed below:

https://portal.sangoma.com/index.php/login/register

Please note that the registration link above will also list some important information regarding the Sangoma portal.

Step 2:

Once you have logged into the Sangoma portal, you should see the welcome page and also a navigation bar on the left hand side. Using the navigation bar, you will need to click onto ‘Products’ which should display a sub list with an option for ‘Sangoma Phones’. You will then need to click onto ‘Sangoma Phones’ which should display another sub list, where you can select ‘Register’.

Step 3:

You should now see a screen for registering a Sangoma phone. For this part you will need to find out the MAC address of the phone that you are wanting to register.

If you are able to web browse to the IP address of the Sangoma phone, this could be the easiest way as you can simply copy and paste the MAC address onto the Sangoma portal.

If you don’t know the IP address of the phone, you can obtain this by either web browsing to the IP address of the router and then looking for devices on the network, or, if you have the phone in front of you, you can obtain the IP address by pressing the tick button located at the centre of the arrow navigation keys, and then by pressing the tick button again on the ‘Information’ tab. You should then see the information page displaying the IP address under ‘IPV4’.

Step 4:

Once you have obtained the IP address, you will need to browse to that IP address using a web browser. By default, you will be prompted to enter a username and password before you can access the interface of the phone. The default username and password is ‘admin’. Please ensure that you change the default password for security reasons.

Once you have logged into the web interface, you should see the status page that displays a variety of information about the phone. You should see the MAC address under the ‘Network’ section. You will need to copy the MAC address, then navigate back to the Sangoma portal and paste it into the registration field.

Step 5:

Once you have pasted the MAC address into the registration field, you will need to press the submit button located next to the MAC address field. Providing the MAC address you have entered is valid and doesn’t already exist on the system already, you should see a message appear in green to show that your phone has been successfully registered.

Step 6:

You may see some phone details including the MAC address, manufacture date and more listed on the screen. You should see a ‘General Information’ section which will ask for the company name to assign the phone to. You will need to ensure that the correct company name is selected. You can then enter a description in the box below such as ‘Sangoma S700 IP Phone’ depending on the phone you are registering.

Step 7:

Below the description box, there should be a check box to ‘Enable Redirection’. You will need to check this box and some options should be displayed below. The ‘Redirection Type’ should be set to ‘IP/FQDN’. The ‘IP/FQDN protocol’ should be set to ‘http://’. The ‘IP/FQDN address should be blank by default. You will need to enter the IP address of the Sangoma PBXact UC system in this field followed by the provisioning port number e.g. ‘192.168.1.60:83’. Please ensure that you don’t include ‘http://’ at the beginning of the ‘IP/FQDN address’ field as the protocol option above should already be set.

Once the above options have been set correctly and the relevant information has been filled in, you can then go ahead and submit the changes using the ‘Submit’ button at the bottom of the page.

You page should then reload and display a green box stating that the changes have been updated. You will then need to reboot the phone in order for the provisioning process to start. You may want to factory reset your Sangoma phone if you want to overwrite the existing configuration.