Panasonic SIP Demonstration Workshop, Tuesday 3rd November

We are teaming up with Panasonic to host a SIP Demonstration Workshop, taking place on Tuesday 3rd November, at Panasonic’s Solutions Centre, in Bracknell.

All attendees will receive a complimentary KX-TGP600 DECT Base and Handset (RRP: £94.00 + VAT) and will have the chance to learn about Panasonic’s existing and upcoming SIP products.

This event is free to attend, lunch and drinks will be provided. We look forward to welcoming as many of you as possible, please register below to attend this event.

Pre-Register now to attend the workshop

If you have any questions or would like to speak to a member of the ProVu team, you can call: 01484 840048 or email: contact@provu.co.uk.

Convergence Summit South 2015

This year will mark our 3rd year of exhibiting at the Convergence Summit South, taking place at Sandown Park Racecourse on the 7th & 8th October. Joining us this year will be Sangoma, Snom, Gigaset and Yealink.

The exhibition is free to attend and is a great opportunity to meet new and existing clients.

Please register your attendance below and don’t forget to come and visit us at stand 73!

Pre Register now to attend the show

Which analogue gateway do I need? FXO or FXS

In the analogue telephony world there are two types of interface, FXO and FXS. What these mean is a cause of much confusion.

In summary:

 

    • FXO stands for Foreign eXchange Office. An example of an FXO device is an analogue telephone such as you might have on your desk or at home for making calls on. It is a device that accepts battery voltage (around 50 volts in the UK)

 

    • FXS stands for Foreign eXchange Station. An example of an FXS is a BT line on your wall that you plug your analogue telephone into. It is a device that provides battery voltage

 

 

Right away this naming seems backwards. Surely the telephone is better described as a “station” and the line as an “office”. I do agree, it is confusing but this is how it has been for much longer than I have been alive for.

 

Essentially, the naming is supposed to indicate what interface the device accepts rather than describing the device itself.

When it comes to choosing a VoIP gateway it is very important to select the correct interface. The wrong type will not work, no settings can control this, they are electrically different (one generates voltage, one accepts voltage).

Here is a diagram of a simple analogue telephone system (PBX) showing the interface names and how they are connected (click the image for a larger size):

As you can see, an FXS always plugs into an FXO and vice-versa. You cannot connect FXS to FXS or FXO to FXO. The same applies when you are replacing either phones or the lines with VoIP gateways.

The final diagram shows both types of endpoints replaced with VoIP gateways. In reality you wouldn’t replace both like this but the diagram serves to show what you need in either situation. If you are wanting to replace your analogue telephones with VoIP telephones, look at the left side of the diagram. If you are looking to replace your analogue lines with a VoIP service, look at the right side of the diagram:

One last (yet very important) note. I’ve shown Sangoma Vega gateways here, we sell these particular ones because they perform very well with BT analogue telephony in the UK. This isn’t true of all analogue-VoIP gateways, many designed outside the UK are made with the assumption that an analogue phone line in the UK is much the same as a “Bell” line in the USA. This isn’t the case, BT (and GPO before that) use their own standards defined many years ago. Although Sangoma is a Canadian company, the Vega gateway business was originally called Vegastream which was a company based in the UK. The old Vegastream office and most of their staff now form the UK Sangoma office and team of staff. So these gateways are developed in the UK by people who understand UK telecoms (as well as telecoms around the globe).

See our range of Sangoma gateways here: ProVu website – voice gateways

If in doubt about choosing a gateway, please phone our sales team on 01484 840048 or email contact@provu.co.uk. We will be able to tell you what you need for any job you are quoting for.

Further reading:

 

Paul Hayes paul@provu.co.uk

How to set-up JPEG stream on an IP bold door entry for a Snom 760

Here is a guide on how to set up a Snom 760 to be able to view the video stream from a Alphatech IP bold door entry unit.

1. Log in to the web user interface of the Snom 760

2. Go to Function keys

3. Select a key to active the video stream and set the fields to the following

Context —> Active
Type —–> Action URL
Number —-> http://IPADDRESSOFBOLD/snom01.xml ,
Short text —-> Description of button.

4. Once the following fields have been set click apply and then save.

5. To view the stream go to the Snom 760 and press the function key that has been assigned to active the stream of the video.

5b. To stop the stream press the X button on the Snom 760.

End of Life Notice – Panasonic KX-TGP500

The Panasonic KX-TGP500 has now gone end of life and is no longer available to order. Both the KX-TPA50 handset and the KX-TGP550 DECT integrated desk phone are still available, but please note we have limited stocks remaining of these.

The KX-TGP500 has now been replaced by the more powerful KX-TGP600. And although priced very similarly to its predecessor, the TGP600 offers a range of new, ground breaking features, supporting up to 8 handsets and 8 concurrent calls, the KX-TGP600 is the ideal solution for both business and home use.

Pricing and stock information is available on ProSys.

Yealink T19E2 Updated Model

We have received a new batch of Yealink T19PN from Yealink these have now been updated and are called the Yealink T19PN E2.

We’ve tested the new Yealink T19E2 and it seems to provision OK for us and is able to make calls.

Differences from what we can see:

  • It has it’s own firmware version and you cannot downgrade it to older versions (this will be a problem for ITSPs who have approved an older firmware on their platform).
  • It says “T19 E2” on the front of it.
  • It reports itself as a different model number when provisioning (which could cause problems for people who have implemented their own provisioning systems).

Castel IP Intercoms now available at ProVu

We are proud to be the first Telecoms distributor in the UK to bring you Castel’s high quality range of IP door entry intercoms and XE monitor.

The Castel range offer a variety of features and are compliant with disability regulations, making them ideal for use in public environments.

To help select the right model for your installation, please visit our model selector where you can view the features for all models.

Pricing and stock information is available on ProSys, our reseller portal. If you do not have a username or password you can request one by emailing us at: contact@provu.co.uk.

If you would like a quote or need to discuss any projects in more detail, please feel free to contact our sales team on: 01484 840048.

The ProVu Team

How to guide – Pairing Konftel 300Wx to an N300IP

The Konftel 300Wx can be paired with a Gigaset N300IP as a gap compatible device. This will allow the Konftel 300Wx to make and receive calls via the N300IP. Please note that the 300Wx does not bridge conference calls and it is unable to transfer calls. The N300IP allows the 300Wx to connect to VoIP and/or a fixed line. Below is a simple setup guide of how to pair the N300IP and 300Wx:

How to put the Konftel 300Wx in to registration (Pairing) mode

1) Power on the Konftel 300Wx

2) Once the device has booted press the settings key (it is a symbol of a cog)

3) Scroll down to “settings” and then press OK

4) Once in the settings section select “DECT”

(Before continuing to the next step, put the N300IP in to registration mode)

5) Once in “DECT” Select “Register” and then choose the base you would like to pair the Konftel 300Wx up to.

6) Once the base has been selected enter the “pin code” and then wait for the Konftel and the N300IP to pair.

(The pin code is what you enter to access the WUI of the base).

How to put the N300IP in to registration (pairing) mode using the WUI

Note – You can also pair the Konftel to the base by holding the pair button on the front of the N300 when the Konftel is in registration mode

1) Power on the N300IP

2) Log in to the web user interface for the N300IP

3) Click the “Settings” tab on the WUI of the N300IP and then select “Management”

4) Under “Management” select “Miscellaneous”

5) On the “Miscellaneous” page select “Start registration”

6) After selecting “Start registration” put the Konftel 300Wx in to register mode.

Number Assignment

1) Once the Konftel has paired to the base, log in to the web user interface of the N300IP

2) Once logged in to the WUI click the “Settings” tab and select “Telephony” and then “Number Assignment”

3) Once the “Number Assignment” page has loaded you can rename the INT slot that the Konftel has been assigned and you can also choose which connection (extension) the Konftel will use to make and receive calls.

IMPORTANT NOTE – In order for the N300IP and Konftel 300Wx to work properly you will need to turn “ECO Mode+” off. (If this setting is turned on, after a while the Konftel 300Wx loses connection to the base)

“Eco Mode+” can be found in “Miscellaneous” on the WUI of the N300IP

2N Wiring Diagrams

As we continue to sell more and more 2N Door Intercoms, we have had an increase in support calls from customers enquiring about the wiring aspect of these products.

To help with this, we have created wiring diagrams for some of the most popular setups that we have encountered, these can be found on our website:

Wiring Diagrams

Of course, we would always recommend hiring a qualified electrician to wire these units up, as doing so incorrectly could damage them or even stop them working completely.

If you have any questions about these wiring diagrams, or the 2N range in general, please contact our support team