The New Yealink VP-T49G is now available!

The new Yealink VP-T49G is now available from ProVu! This excellent new videophone joins Yealink’s T4 range and provides the ultimate executive-level business videophone.

The VP-T49G offers industry-leading video and sound quality as well as robust features such as three-way video conferencing, built-in Wi-Fi and Bluetooth, USB ports and much more.

Yealink VP-T49G Key Features Include:

  • Supports up to 16 SIP accounts
  • Large 8″ 1280 x 800 pixel HD LCD touchscreen
  • 2 mega-pixel HD camera
  • 8 Feature keys
  • 29 one-touch DSS keys
  • Lifetime Warranty

The VP-T49G is now available to order through our reseller portal, ProSys. If you do not have a ProSys log in, you can register via our online reseller application form.

Renaming of 2N’s IP Audio Products

2N has announced some changes to product names in their IP audio devices portfolio. The new product names better reflect the feature set of the individual products, so will give a better indication as to what the products do. Please note; only the naming has changed, the order codes will remain the same.

There will be a cross-over period in this time it may mean that although the product name has changed the items you and your customer receive may still have the old names.

Below is a table outlining these name changes:

New name Old name
2N Net Audio Decoder 2N NetSpeaker
2N Net Audio Encoder 2N NetStreamer
2N Net Mic 2N NetMic
2N Net Speaker 2N IP Speaker
2N SIP Audio Converter 2N SIP Speaker
2N IP Audio Manager 2N NetSpeaker Server SW

ProVu Apprentice Luke Warby Wins ‘Apprentice of the Year’!

Our very own Technical Support Apprentice, Luke Warby was named ‘Apprentice of the Year’ last week in the Kirklees College COLS (College Outstanding Learner Success) Awards.

The awards took place at the Kirklees College Huddersfield Centre on 10th December where 39 students enjoyed a glamorous evening to celebrate their achievements.

Luke joined ProVu in October 2014 and has quickly become a valuable member of the team. We are very proud of his achievements so far – Congratulations Luke!

Since joining the apprenticeship scheme with Kirklees College, we have recruited three apprentices to date, all of whom are making a great impact to our workforce.

Image left to right: Luke Warby (Technical Support Engineer), Ben Cavill (Software Developer), and Matthew Heaney (Technical Pre-Sales Engineer).

2N Licenced Features

I have had a growing number of enquiries recently regarding licences for 2N intercoms and what they do and what they will allow the user to do.

With this in mind, we have set about creating a new information page detailing everything you could ever want to know about 2N’s licences.

http://www.provu.co.uk/2n-licences.html

These licences have been designed because 2N realise that most of their intercoms will “do the job” without these features, so by not coming preloaded with these features, they are able to keep the price down. Anyone who does need one or more of these features can then simply buy the relevant licences.

If you have any queries that are not answered by this new page, then please let us know! We will get an answer for you and probably add it to the page as well.

USB headsets available for softphone applications

As well as supplying standard headsets for our range of VoIP phones, we also supply a wide range of USB headsets which are ideal for computer softphone applications including CounterPath’s Bria Stretto and Skype for Business.

With a choice of manufacturers including Eartec, Jabra, Sennheiser and Plantronics and options for wired, wireless DECT or bluetooth solutions, we can help you select the right headset for your application.

Take a look at our headset selector helping you to choose the ideal headset for your customers, based on their connection requirements and personal preferences:

View our Headset Selector

ProVu Launch the VTech ErisTerminal SIP Range to UK Market

We are delighted to announce we are now distributing the latest range of VTech ErisTerminal SIP phones.

ErisTerminal Range:

Although new to SIP phones, VTech are an established manufacturer and are in fact the world’s largest manufacturer of cordless phones. We believe VTech’s exciting new range will become a strong competitor in the UK SIP market and we are thrilled to be able to bring the eagerly anticipated ErisTerminal range to our customers.

Pricing and stock information is available on our reseller portal, ProSys. If you do not have a ProSys account, you can register via our reseller online application form.

If you would like to speak to a member of the ProVu team, you can email: contact@provu.co.uk or call: 01484 840048.

Introducing the New Snom D375

We are pleased to announce the arrival of Snom’s next generation desk phone.

For those of you who are familiar with the Snom 370, the D375 features all of the same qualities, plus some excellent new ones. With 12 LED function keys (BLF), a large 4.3” high-resolution backlit colour display and 2 x Gigabit Ethernet Ports for high speed connectivity, this handset is ideal for users looking for the next-generation VoIP business phone.

Key Features Include:

  • Supports up to 12 SIP accounts
  • 10 dedicated function keys
  • USB connectivity
  • Built-in Bluetooth compatibility
  • PoE support
  • Electronic Hook Switch support (Requires the Snom EHS Advanced)

Trade pricing and stock information is available on our reseller portal ProSys.

Find out more information about the Snom D375.

Sangoma Vega SNMP traps

Sending SNMP traps from a Sangoma Vega gateway

Here is an example of the configuration required on a Vega gateway (100G/200G in this case). This will allow snmpget queries from any device on the 192.168.2.0/24 network and will send snmptraps to 192.168.2.253:

Traps such as ISDNLinkUp, ISDNLinkDown, SIP Registration Success/Failure will then be sent:

Documentation from Sangoma:

Yealink “ghost” phone calls

Occasionally we get support calls from people reporting “ghost” calls on a Yealink phone.

Fortunately the problem is easier to fix than calling the Ghostbusters in.

It’s caused by potential hackers trying to gain access to public SIP phone systems by scanning IP addresses for anything that responds to SIP calls. Usually using a tool called sipvicious.

Whilst they can’t really do anything bad with your Yealink phone, these calls are a nuisance.

To stop them, make sure you are on a fairly recent firmware version. v73 from www.yealink.co.uk or newer is recommended.

Then change two settings in the web interface:

    • Allow Direct IP Call – this means the phone will respond to calls coming in to it from any IP address, to any number. Sometimes used for internal intercom systems or basic phone testing without using a PBX. Set it to disabled. This setting is found in the “Features” setting tab, “General Information” page.

 

    • Accept SIP Trust Server Only – this is whether the phone accepts calls to the correct phone number but from a different place than it is Registered to. Sometimes needed for certain SIP providers but you want to set this to enabled wherever possible so the phone only accepts calls from your service provider. This setting is found either in the “Features” tab, “General Information” page or the “Account” tab depending on the phone model or firmware version.

 

On v80 firmware these are both in the same place:

Features > General Information