Counterpath Appoints ProVu as Distributor for their Bria softphones

We are pleased to announce that ProVu have been appointed Distributor for Counterpath’s Bria range of softphones enabling our resellers and hosted providers to offer a range of softphones together with provisioning and management all wrapped up as a service.

With Counterpaths Bria UC clients and Stretto configuration platform combined with ProVu’s reseller portal ProSys, we are now able to bring you the opportunity to generate revenues from both hard phones and softphones with the same automated systems for delivery provisioning and on going management.

The Bria softphone clients are available for Apple, Linux, Windows, Android or Blackberry devices. The Bria softphones combine video, presence and messaging, bringing a true unified communications experience.

30 Day Trial Licences
We are able to offer our resellers up to 5 free trial licences for 30 day evaluation, if you are interested in a trial for CounterPath please fill out our online request form.

Pricing can be found on ProSys our reseller portal. If you would like more information or require access to ProSys please contact our sales team on 01484 840048 or email contact@provu.co.uk.

2N’s New Quality Control Team

2N have a new development in their IP69 testing process, ensuring that your door entry intercoms can withstand an even wider range of situations!

 

 

* No goldfish were harmed in the testing of this intercom – in fact, they reported feeling very secure with their new intercom, and would recommend it for fishtanks big or small!

Sangoma Vega gateway using RFC2833 DTMF

In some of the newer Sangoma Vega firmware, it seems like there was a default setting for the DTMF signalling which had changed from previous firmware builds.

Enter the following commands in the Vega console:

set .media.pkt_profile.1.voice.out-of-band-dtmf=on
apply
save

Convergence Summit South October 2014

Another successful trip to London for the Convergence Summit South. It was great to meet some of our new and existing customers for the first time as well as catching up with those we have met before. Everyone’s stall was fantastic and we had a great time!

A big thank you to everyone who came to see us at our stand, we’d also like to thank the vendors who were there to support us – Sangoma, Yealink, Gigaset, Snom and 2N. We look forward to the next one!

Save upto 1/3 on Yealink Headsets

Grab yourself a bargain with our Yealink headset/handset bundles. Buy any Yealink IP desk phone with a Yealink YHS32 headset and save upto a third on the headset.

To receive the discounted pricing you need to order a Yealink headset bundle, these are available on ProSys:

Partcode Description
T19PNHSP Yealink T19PN IP Deskphone + YHS32 Wired Headset
T20PNHSP Yealink T20PN IP Deskphone + YHS32 Wired Headset
T21PNHSP Yealink T21PN IP Deskphone + YHS32 Wired Headset
T22PNHSP Yealink T22PN IP Deskphone + YHS32 Wired Headset
T26PNHSP Yealink T26PN IP Deskphone + YHS32 Wired Headset
T28PNHSP Yealink T28PN IP Deskphone + YHS32 Wired Headset
T32GNHSP Yealink T32GN IP Deskphone + YHS32 Wired Headset
T38GNHSP Yealink T38GN IP Deskphone + YHS32 Wired Headset
T41PNHSP Yealink T41PN IP Deskphone + YHS32 Wired Headset
T42GNHSP Yealink T42GN IP Deskphone + YHS32 Wired Headset
T48GNHSP Yealink T46GN IP Deskphone + YHS32 Wired Headset
T48GNHSP Yealink T48GN IP Deskphone + YHS32 Wired Headset

This offer is available to ProVu resellers. For more information please call and speak to a member of the sales team on 01484 840048.

Upgrading Sangoma Vega firmware from the command line

It is possible to upgrade the firmware on a Sangoma Vega gateway from the command line.

You can connect to it using telnet, ssh or a serial console cable. Note – the console cable is the same as a Cisco console cable.

To upgrade firmware you will need a tftp server running on the network local to the Vega gateway.

A free tftp server for a Windows PC is Pumpkin.

In Linux/Unix(/OSx??) install tftpd.

Place the firmware file into the root folder of the tftp server. Get the firmware from the Sangoma wiki.

The filename will be something like “VEGA_R100S043.bin” depending on which gateway it’s for and what the version of firmware is. Note that Vega 100/200/400 gateways use different firmware than Vega 100G/200G/400G.

Connect to the command line of the Vega gateway.

You need to tell the Vega where your tftp server is. They will usually look at DHCP Option 66 but in many cases you’ll need to manually tell it using this command:

    set .tftp.ip="xxx.xxx.xxx.xxx"

With the correct IP address! Then:

    apply

and if you want the setting to survive a reboot:

    save

To do the actual firmware upgrade:

    upgrade

    download enable

    download firmware _filename_

    reboot system

Where _filename_ is the entire file name of the firmware file in the tftp server root folder. E.G. VEGA_R100S043.bin

Changing music on hold on a sark pbx (including sark200)

If you want to change the music-on-hold that comes as standard on a SARK PBX, the main stumbling block is getting the audio file(s) in the correct format.

There are several you can use, the best is a wave file with the following format audio:

RIFF (little-endian) data, WAVE audio, Microsoft PCM, 16 bit, mono 8000 Hz

This should work on any SARK PBX, including the SARK200.

It is also possible to use MP3 but you may need to also install MP3 decoding software and it will put a small amount of extra load on to the system.

A number of free tools can be used to convert your audio files into this format such as “sox” or “audacity”.

The simplest way of replacing the existing MoH on SARK is to connect to it using ssh/scp (or WinSCP if using Windows) and go into the folder:

/usr/share/asterisk/moh

Then delete or move any audio files in there and copy your new file(s) in to there.

Note – if you have an older sark system then the location will be /var/lib/asterisk/moh

Then reload Asterisk by clicking on the “commit” button in the web interface or using the command “moh reload” at the Asterisk CLI.

One last thing, you cannot use copyrighted music unless you have a PRS license. So make sure you are using music with no copyright (there are a couple of online libraries for this) or music you’ve had professionally produced.

Free 8″ and 10″ tablets with new Gigaset Pro bundles

With summer fading and autumn approaching we are delighted to bring you some exciting news about the new Gigaset pro bundle promotions which will be running for the remainder of 2014.

Gigaset have put together 4 great new bundle packages that cover a wide range of business applications. When you order one of these bundles Gigaset pro will give you one of their new 8″ or 10″ tablets completely free of charge.

Order from one of the 4 bundles below between now and 31st December 2014 and receive a Gigaset tablet free.

Bundle 1
1 x N720 DM
1 x N720 IP
8 x R630H
FREE. Gigaset 8″ Tablet QV830

ProSys order code: 1-Q4-14-N720IP


Bundle 2
1 x N720 DM
1 x N720 IP
8 x SL610H
FREE. Gigaset 10″ Tablet QV1030

ProSys order code: 2-Q4-14-N720IP


Bundle 3
1 x Hybird 120
8 x DE410 IP
FREE. Gigaset 8″ Tablet QV830

ProSys order code: 3-Q4-14-HYBIRD

Bundle 4
1 x Hybird 120
1 x N510 IP
4 x S510H
1 DE900IP
3 x DE410 IP
FREE. Gigaset 10″ Tablet QV1030

ProSys order code: 4-Q4-14-HYBIRD

More information on the Gigaset tablets is available from the links below:
Gigaset 8″ Tablet QV830
Gigaset 10″ Tablet QV1030

Please note the above promotion only runs from 1st September to 31st December 2014. This promotion is available to all ProVu registered trade resellers.

Pricing for the above bundles can be found on ProSys our reseller portal. If you would like us to provide a quotation please contact the sales team on 01484 840048 or email us at contact@provu.co.uk.

Come see us at this year’s Convergence Summit

The ProVu team will be exhibiting at this years Convergence Summit South on 8th & 9th October at Sandown Park Racecourse. This is our 2nd year of exhibiting at the show, and we find its a great vehicle for meeting and catching up with many of our existing resellers as well as new ones all under one roof. This year we will be displaying the latest IP phones and gateways from Gigaset, Sangoma, snom and Yealink.

Pre Register Now to attend the show.

We would love to see as many of you as possible so please do come and say hi, we will be located on stand 73. If you have any questions or would like to arrange a meeting please get in touch.