Browse Tag

Snom

Snom D710/D715 – DND Display Differences

For Snom phone models 710/715, there is a slight display difference when using the DND mode on phones using the 8.7.5.35 firmware. With previous versions of firmware, when DND was active, a banner would be displayed across the screen; with 8.7.5.35 and newer versions, this is not the case. Instead, it just displays a small message.
no dnd
In order to fix this problem:
1. Copy all of the following URL: 

PhoneHasTextMessages PhoneProvisioningFailed

2. Replace “phoneIPaddress” with that of the phone you are using.

3. Enter into your web browser and it should fix the problem. The DND message should now look like the one below.

dnd

Come and Join us at the 2016 Convergence Summit South!

css16-email-banner

It’s approaching that time of year again! With less than 4 weeks to go until the 2016 Convergence Summit South, we wanted to give you a sneak peek of who will be joining us and what you can expect to see on our stand.

This year we have doubled the size of our stand, allowing us to exhibit even more new, exciting products across a wider selection of our vendor partners. Joining us on stand 74 will be representatives from: 2N, Cisco, Gigaset, Panasonic, Sangoma and Snom.

To be there, simply register for your free visitor pass below:

Register now to attend the show

We look forward to seeing you there!

Snom 320 End of Life Notice

We have received notice from Snom that the Snom 320 will be going ‘end of life’. From our current stock levels, we predict that our stock will last until mid August 2016. Please note; this is only a prediction and our ability to supply this model is ultimately dependent upon the orders we receive. Once our stock has run out we will be unable to replenish it.

Up to date stock availability can be seen on ProSys.

Strangest bug I’ve ever discovered

I have just accidentally discovered a very strange bug (or feature?) on a snom phone.

It affects 8.7.5.35 firmware and possibly others.  When tested on firmware 8.7.5.13 this doesn’t occur.

If you set up a SIP account, any SIP account (doesn’t even have to be a real working one) and the SIP password contains the word “monkey”, you get the following error message and the account will not work:

Screenshot from 2016-07-06 11:30:03

 

I have informed Snom about this.  I’ve never had a customer reporting this problem, it is just funny.

no_monkeys

ProSys firmware provisioning

It has always been possible to manage firmware upgrades using our online phone management portal, ProSys. Support staff can do this very quickly by selecting from a drop-down box of available firmware on the portal.

What happens if you want a newer firmware, or just one which isn’t listed in the drop-down (yet!)?

Well, fortunately, it is possible to provide a custom setting in most cases to allow you to select the firmware you wish to provision to a device.

Proceed with caution…

You can use the “Quick entry” to add configuration settings to an individual device.
This allows you to add (key, value) pairs to the provisioning settings, giving you the power to provision firmware directly.

key value
Gigaset SYMB_ITEM_BS_IP_Data1.aucS_SPECIAL_DATA_SRV http://p.gigaset.me.uk/profiles/n510_238/42/fw238.bin
Panasonic FIRM_FILE_PATH http://pana.provu.co.uk/fw/TGP5xx-DECT-22.88_HW1.fw
snom firmware http://snom.provu.co.uk/sw/snom300-8.7.5.44-SIP-f.bin
Yealink firmware.url http://yealink.provu.co.uk/fw/T41/36.80.23.1.rom

Warning: If you are not sure you are doing this correctly, then stop! Speak to our technical team (support@provu.co.uk), we are happy to help.

As always, feedback is welcome, so please do get in touch.

Snom Endpoints Certified for FreePBX

After successful completion of functionality and usability testing, the entire range of Snom IP telephones has been certified for full interoperability with the FreePBX platform. This certification means the FreePBX Project engineering and development teams have tested Snom endpoints for functionality and usability within the FreePBX platform and EndPoint Manager.

Frederic Dickey, Sangoma Technologies VP of Marketing, stated: “FreePBX is all about freedom of choice for business communications systems. The addition of Snom’s phones to the list of supported endpoints in the EndPoint Manager module confirms our approach to the market. EndPoint Manager enables easy provisioning and management of supported endpoints directly from within the FreePBX Administrative GUI, saving a great deal of time in the implementation of systems.”

About FreePBX
FreePBX is an open source Asterisk® based PBX which can be managed and configured via a web browser. FreePBX can be installed manually or as part of the pre-configured Sangoma FreePBX Appliances that includes the system OS.

FreePBX Press Release:
https://www.freepbx.org/snom-endpoints-certified-for-freepbx/

Snom Press Release:
https://www.snom.com/press/snom-ip-telephones-certified-full-interoperability/

Snom io platform for application developers

Snom has launched an industry changing platform called Snom.io that enables developers to create fully integrated applications for Snom’s io ready IP telephones. This allows the IP telephone to host personal, business, video, IoT, vertical and PBX applications.

Nadahl Shocair, Group CEO of Snom Technology AG explains “It will enable businesses to utilise more sophisticated and specific functions for their people, allowing them to configure their desktop telephones around the way they work. This delivers efficiency, cost reduction and increased employee performance and, therefore, empowering and improving the way people work and interact with the world around them.”

Types of applications you can make with Snom io:

  • Personal Applications
  • IoT, Devices, Sensors and Control Applications
  • Video Source Applications
  • Business & Productivity Applications
  • Vertical and Industry Specific Applications
  • PBX specific Applications
  • Any application you can dream of!

Watch Snom io showcase for some examples of what is possible:

Developers can register to download development instructions on snom.io website. Developed applications can be shared to the entire Snom community.

For more information, visit snom.io

Snom 300 ‘End of Life’ Notice

We have received an end of life notice from Snom for their Snom 300 model. We believe we have sufficient stock levels available that will enable us to continue supplying this model until the end of May 2016. However, this is subject to demand and is based on our usual run rates. We will keep you informed of the expected end of life date as we clear the last remaining stock.

If you have any queries or would like to discuss how these changes may effect any projects you are working on, please contact the ProVu team

Snom BBC News story

A story was published on the BBC News website today regarding a vulnerability in snom phones that could allow someone to eavesdrop on you.

http://www.bbc.co.uk/news/technology-35579273

If you read this story earlier today, you should re-read it as it has been substantially edited in the last hour or so.

I would just like to reassure customers that this is not news to either ourselves or snom. It is just a case of setting decent passwords on the phone and using up to date firmware. Devices must be set up correctly to operate in a secure fashion, snom phones actually do more to remind you to do this than any other phone – they have messages on the LCD screens and web interfaces.

Also, ProVu advise customers on security best-practices and we can provision a sensible set of default settings to your IP phones.

Snom publish a best-practices guide here:

http://wiki.snom.com/FAQ/How_do_I_secure_my_phone

The gist of this is to use recent firmware, set a strong HTTP password and leave hidden-tags turned on.

This advice pretty much fits with any SIP phone (indeed, any device you connect to your network).

It’s a shame snom have been singled out here because they do more than many to secure their phones.

Paul.

How to page to the Snom D765 from the 2N Net Audio Decoder

You will need to open up the 2N IP Audio Control Panel on your PC, have your 2N Net Audio Decoder connected to your network and a functioning Snom D765. Click ‘Destination & Zones’ using the left hand sidebar, then click Create RTP destination again on the left hand sidebar. You can give the RTP destination a more meaningful name if you wish rather than ‘RTP destination 1’. For better quality sound, you should choose Linear PCM 16 bit Stereo (44.1kHz), then choose the IP address e.g. 239.255.1.10, then set the port number to 7000 and leave TTL as -1. You will then need to save your configuration using the ‘Save configuration’ button located near the top left hand side of the window.

After you have followed the previous steps, you will need to navigate to ‘Sessions’, then right click in the centre in the white space, and click ‘Create session’. On the left hand side, providing you have some media ready such as an Internet radio station, you will need to drag this into the new session you just created. The Internet radio station will then be displayed on the session. Finally, you need to drag the RTP destination you created earlier on, and drag this onto the ‘DESTINATIONS’ section on the session. That’s the main configuration complete for the 2N IP Audio Control Panel (2N Net Audio Decoder). The next step is to configure your Snom phone for multicast.

You will need to obtain the IP address of your Snom phone by pressing the Menu key, pressing key number 6, then pressing key number 2. This will show the System Info which will display the IP address of the phone e.g 192.168.1.64

Web browse to the IP address of the phone using your web browser. You may be prompted for a username and password which you may not know about. If this is the case, you will need to consult your system administrator. By default, there is no username and password set, if this is the case, you should see the Snom web interface.

That’s the end of the configuration process. All you need to do now is go back to the IP Audio Control Panel, click ‘Sessions’, then ensure MASTER CONTROL and Internet radio station is set to on and the volume bar is up. The radio station should now page to your Snom phone.

If there are any questions, please email matthew@provu.co.uk