Browse Category

Product Information

Snom D862 & D865 – Information you need to know!

This information may change in the future and has been provided from reviewing firmware version 10.1.141.11 on the D862 & D865

Quick fire points

  • Provisioning uses XML formatting for the D862 & D865, they no longer support the ‘cfg’ provisioning format
  • Make sure you secure the old and new web user interfaces with a username and password
  • Set an admin password to restrict the phone access to user settings (setup via old WUI)
  • Familiarise yourself on how to access the old web user interface
  • Familiarise yourself with provisioning parameters to secure your devices

XML Based provisioning

The D862 & D865 no longer support cfg/flat file provisioning parameters, they will only provision via XML based formatting – https://service.snom.com/display/wiki/Desk+Phone+Configuration+Files

Prefer to use the old-style web user interface?

It is still possible to access the old-style web user interface of the D862 and D865 by navigating to the IP address of your phone with “http” and port “3112”:

Example: http://192.168.1.15:3112

Securing the old-style interface

Once you have accessed the old-style web user interface, it will display security advice where you can setup a HTTP user, HTTP Password and an administrator password to secure your device. If you accidentally navigate away from this page, you can go to ‘Advanced > QoS/Security’ and configure these settings from there:

How to login to the new web user interface and secure it.

You’ve received your new Snom phone, you’ve plugged it into the network, it has obtained its IP address. You enter this into your web browser and you are presented with this login page. There’s no default username or passwords here so go ahead and click the ‘Authenticate’ button to login.

Once logged in, you will see some warnings saying a password has not been set for the ‘admin’ and ‘user’ account. To configure these, go to ‘Security > Advanced’ and populate the fields below and click ‘Apply’.

New provisioning parameters for a new interface

Due to the Snom D862 and D865 having a new web user interface to manage the devices, there are also new provisioning parameters to secure them.

Settings for new WUI:

Admin Account uses:
webserver_admin_name
webserver_admin_password

User Account uses:
webserver_user_name
webserver_user_password 

If you provision your own Snom devices, do not forget to still apply these parameters below for the old web user interface and admin (phone) password:

http_user
http_pass
admin_mode
admin_mode_password
admin_mode_password_confirm

How to restrict admin access from users

Turning off admin mode will restrict unauthorised access to admin settings such as performing a factory reset, changing SIP credentials etc.

Web user interface method

To turn admin mode ‘off’ via the web user interface go to ‘Advanced > QoS/Security’ and set “Administrator mode” to ‘off’ and click ‘save’. – Default pin is ‘0000’ but ensure this is changed to secure your phone even further.

Phone user interface method

You can turn ‘admin’ mode off on the phone user interface by accessing the following:

‘Menu > System > Administrator Access = Off > Save’

I hope this blog helps you to get started with your new devices. If you need any further support with the new Snom D8xx series, please contact us on: 01484 840048, our support team will be happy to help you with any queries you may have.

UPS Devices: How to Protect Business Continuity

 

Have you considered the different opportunities UPS devices could bring to you and your customers?

As a low-cost investment, they can be a great addition to ensure business continuity in the event of a power outage. Whether you’re supplying to SMBs, or online streamers, discover how we can help you to keep them connected.

Where can they be useful?

Wherever power is required, there’s a UPS to suit. Regardless of the application, we can help you to ensure a continued power supply. Take a look at some of our suggested use cases.

Discover the PowerWalker Range

Hybrid Working

UPS supporting Hybrid Working Power cuts can result in hours of lost time and depending on the individual’s role a reduced service for your customer’s business. UPS devices can be used to provide battery back-up to routers and computers*, helping to avoid downtime.

Securing Premises

UPS supporting security For premises with Failsafe locks, security may become compromised in the event of a power cut. Talk to us about how we can help you to assure premises remain secure at all times.

Online Streaming

UPS supporting online streaming Perhaps you supply to gamers who want to ensure their content streams are protected. A UPS device can be used to ensure an uninterrupted service.

Ofcom Regulations

UPS and Ofcom Regs UPS devices can also be a great option to ensure your services are compliant with Ofcom’s regulations. Find out more about the change in rules which will come into effect in 2025.

What the PSTN Switch off means to the Telco World

Finding the Right Fit

There are a wide range of devices available on the market, ranging from desktop devices for residential use, to rack mountable options for server rooms. Speak with a member of our team today to discuss your options and find the best devices for your application.

Call us on 01484 840048 or email contact@provu.co.uk

*The UPS devices we currently offer are suitable for low power devices. For connecting devices with a larger power consumption, please speak with a member of our team.

Gigaset R650H: Get yours before they are gone…

It’s your last chance to get your hands on the incredibly popular Gigaset R650H. With the R650H being made End-of-Life as of the end of last year, there is no better time to snap up the last of these competitively priced rugged devices.

Don’t worry though. We have secured a ton of R650Hs ready and available just for you! And at a bargain price compared to other ruggedised handsets on the market, you don’t want to miss out. Get up to 10% off on each device when you place your order. We’ve even made it super easy for you with our R650H bundles which are also now available at a reduced price!

Order your R650H Bundles today!

Get the last of the R650H

Out with the old, in with the new…

Building on the devices that came before, the R700H offers the same robustness you have come to expect with a protective IP rating of IP65 and extended battery life. Where the R700H improves on the R650H is a more generous screen size without compromising quality.

What’s more, the R700H offers a programmable alarm/function button on top of the handset and features an LED pocket torch. For additional functionality, it also includes Bluetooth connectivity further expanding its capabilities.

Explore the R700H

Available while stock lasts, contact us to place your order on 01484 840048 or email contact@provu.co.uk.Or simply log in to ProSys!

Unlock more with the Sangoma P Series & FreePBX

Did you know that the Sangoma P series were purposely designed to work with the FreePBX phone system? With a ton of features ready to use straight out of the box, the P series can be further enhanced when connected to the FreePBX phone system. Discover a multitude of enhanced features and functionalities, which can be directly managed from any web browser with FreePBX.

Unlock more with the P Series & FreePBX

Make the most of your P series devices with FreePBX. Once paired, get access to additional features and functionalities to make your life easier.

  • Zero-Touch Auto Provisioning – Auto provision and manage all your devices via PBXact/FreePBX phone system.
  • Programmable buttons – Customise each device with the applications that are needed, improving efficiency and productivity.
  • Secure – With each device having a unique serial key and TLS/SRTP encryption, you can rest easy knowing your devices are secure against hackers.
  • Advanced Phone applications – Connecting to FreePBX gives the P series access to PhonesApps and on-board applications that extend the functionality of the devices.
  • Server Side – While PhoneApps are installed on the phones, they are completely controlled by the PBX (FreePBX or PBXact). Think of the PhoneApps as a web client that resides on the IP phone, with the PBX acting as a web server; any changes occur on the PBX rather than at the mercy of the user.

Do Not Disturb

Visual Voicemail

Login/Logout

Follow Me

Presence

Parking

Call Forward

Contacts

Call Flow Control

Conference Rooms

Queues

Transfer to voicemail

Queue Agents

Time Conditions

Explore the P Series

P310/P315

P320/P325

P330

P370

Purchase 9 get 1 FREE

What’s more, from now until the 31st January 2023 you can take advantage of an exclusive offer! Purchase 9 of the same P-series device and get 1 free. To place your order please call our sales team on 01484 840048 or email contact@provu.co.uk.

The ProVu Team

* All 10 devices must be of the same variant of P-Series.

* Offer is available until the 31st of January 2023.

Fanvil Provisioning? We’ve got your back!

Exciting news! Fanvil provisioning is now here! Available across a range of Fanvil devices. You can now benefit from our renowned zero-touch service all while using the same familiar interface of ProSys provisioning.

Enjoy the same secure service you’re used to across the majority of Fanvil devices. Whether you’re looking to cut costs and ship items direct to site, or perform bulk firmware upgrades from the comfort of your home office. We’ve got your back.

With our automatic provisioning service, you can ship items direct to your customers ready to plug & play. Once deployed, you can then remotely manage your devices, wherever you may be.

Set Up Your Fanvil Provisioning Template!

 

Supported Fanvil Devices


V62

  


V64

  


V65

  


V67
 


X210

  


X210i

  


X3SG

  


X3SP-V2

  


X3SW

  


X3U

  


X4U
 


X5U

  


X7

  


X7A

  


X7C

  


GA10

  


GA11

  


W611W

The Road Ahead

There’s no stopping us! We are working on extending our provisioning service to more Fanvil products. Next in line are the Intercoms and Hotel phones – watch this space for more information coming soon!

Create Your Own Customer Experience

Did you know we offer a range of personalised services to help you deliver the experience you desire? Find out more about how we can help you create a unique customer experience today.

Discover ProVu’s Bespoke Services

Introducing the NEW W611W WI-FI Handset from Fanvil

NEW from Fanvil, the LINKVIL W611W portable Wi-Fi phone! Whether you work in retail, manufacturing, or warehouses, the Fanvil LINKVIL W611W has you covered. Seamlessly connect to your Wi-Fi network with this neat wireless handset, perfect for those that need the flexibility of a cordless device without the need to set up a DECT base station network.

Featuring a modern design and durable IP67 casing, it’s a rugged device with good looks.

Exclusive NFR & Promo

Try the W611W out for yourself with our exclusive NFR* offer! Pre-order your test device today for just £56.00 – a huge 56% discount off RRP! Available until 31st December 2022, place your pre-order today and see for yourself how great they really are!

What’s more, take advantage of Fanvil’s Early Bird Promotion and get a 33% discount off RRP on all W611Ws ordered, available until the 15th of January. Beat the rush and place your orders today!

The W611W Wi-Fi phone

2.4″ 240px X 320px Colour display

IP67 rating (Waterproof, Dustproof, Drop-safe from 1.8 metres

Up to 9 hours talk time

Up to 200 hours standby time

Built-in Bluetooth 5.0 module

Configurable push-to-talk (PTT) button

Explore the W611W

Contact one of our Fanvil experts today on 01484 840048 or email contact@provu.co.uk to pre-order yours today!

*NFR offer is limited to one W611W per company.

*NFR offer is available until the 31st of December 2022.

*Early Bird Promotion and NFR offer cannot be combined.

*Early Bird Promotion does not have a quantity restriction.

*There is limited stock of the W611W available. More stock to be arriving in December.

UPS Devices & How they can Help You Prepare for the PSTN Switch Off

The 2025 PSTN switch off poses a number of opportunities and challenges for the Channel. Read on to discover our Technical Solutions Director, Muhammad Bajwa’s thoughts on how our new range of UPS (Uninterruptible Power Supply) can help you prepare for the big switch off.

In my last blog post, I covered some benefits of introducing VoIP and Ofcom’s regulations around the PSTN switch off and their expectations from Service providers. Having just launched a new range of UPS devices, I will now cover how we can help you to fulfil the regulatory requirements and provide backup power to devices on site.

Requirements

Having spoken to a number of partners about their requirements, some were quite basic, such as; the UPS needs to be reliable but economical, it should be maintenance free but must have a replaceable battery. The device should have 3 pin UK plugs to connect the power supply straight into it and ideally should allow some basic troubleshooting to check the battery status etc.

Our Solution

I have looked at a couple of brands but decided to go for Blue Walker Line Interactive UPS range as our go to product for the Channel. We have initially chosen three products from the range based on how much backup battery power it will provide to a router and a phone/ATA.

Testing

During my lab testing, the VI 650 SB lasted just over an hour, the VI 600 STL just over 2 hours and the VI 2200 STL lasted around 4 hours. The test devices in my lab were a DrayTek 2862Ln and a Yealink T57W with maximum load being around 25W on the UPS. Being Line interactive, the transfer rate was very quick (around 4ms) which means I did not notice any loss of power and my devices kept operating normally when the UPS was disconnected from the mains power.

 

Model:

Basic VI 650 SB UK

Basic VI 600 STL UK

Basic VI 2200 STL UK
Series:

VI SB

VI STL

VS STL
Type:

Line-Interactive (VI)

Line-Interactive (VI)

Line-Interactive (VI)
Phases (IN-OUT):

1-1

1-1

1-1
Form Factor:

Tower

Tower

Tower
Power Capacity:

650VA / 360W

600VA / 360W

2200VA / 1320W
Output Power:

0.55

0.60

0.60
Nominal Output Voltage:

230 VAC

230 VAC

230 VAC
Frequency (Battery Mode):

±0.05Hz

±0.05Hz

±0.05Hz
Type G (BS 1363):

2

3

4
LINE Mode Efficiency [%] (Full Load):

95.3

95.3

95.7
Batteries:

1x 12.0V/5.0Ah

1x 12.0V/7.0Ah

2×12.0V/9.0Ah
Recharge Time:

8h to 90%

8h to 90%

8h to 90%
Half Load Backup Time [min]:

4.5

5.0

3.9
Communication:

USB Type B – for Monitoring Software

USB Type B – for Monitoring Software

USB Type B – for Monitoring Software
Noise Level:

< 30dB

< 30dB

< 45dB
Fan Logic:

No fan

No fan

Always on (half speed) full speed if load > 25% in battery mode
IP Rating:

IP20

IP20

IP20
Humidity:

0% – 90% RH (non-condensing)

0% – 90% RH (non-condensing)

0% – 90% RH (non-condensing)
Product Weight [kg]

3.9

4.3

10.8
Data Line Protection:

N/A

N/A

RJ-11 Port, RJ-45 Port (100mbit)

Discover ProVu’s UPS Range

Battery Life

An important question I have already been asked a few times is how long the battery will last on these devices. To be honest, this really does depend on a few factors, namely:

  • The use case
  • Environmental factors
  • How well the device has been maintained

The typical life span of a UPS is around 3-5 years from the production date. PowerWalker offer a 2-year warranty on their products which covers both hardware and the battery. Ofcom expects the providers of the solution to have a maintenance plan in place to make sure the products can continue to work on an ongoing basis. That said, the end customer will have to take some responsibility for this. In this instance, it is recommended that the documentation provided clearly outlines what is required by the end user.

In my next blog post, I will be talking about PowerMaster’s software, its features and how it can help to remotely monitor and troubleshoot potential issues with deployed UPS devices.

Your Discounted 3CX One-Stop Shop!

Did you know that you can simplify your 3CX orders with our one-stop shop? From your initial 3CX license purchase to the handsets & headsets you need to fulfil your projects, we have your back!

Credit Facilities

For a more flexible payment option, we offer our resellers the opportunity to apply for a credit account. Spreading the cost of both your 3CX licences and hardware.

Find out more

Additional Pre & Post Sales Support

Get access to our expert team of 3CX certified engineers who are on hand to offer you pre and post sales support on both the licensing and hardware. Giving you better support availability between ProVu & 3CX.

Find out more

Remote Installation Services

We offer remote installation services to help ensure your deployment goes as smoothly as possible.

Find out more

Fast Turnaround

We know you want your licences when you order them, not days later. Thanks to our integration with 3CX’s system and our online portal, ProSys, we make ordering licences a simple, fast process.

Find out more

Free Training

We are accredited 3CX trainers and host regular training courses in person and online. These free courses are accessible regardless of your 3CX level and help you to gain better discounts on your licences.

Find out more

One-Stop Shop

With a wide variety of compatible Snom & Fanvil devices, we can supply all your hardware requirements and 3CX licences, to offer the complete 3CX solution. Shipped direct to your end user customer with your own branding the very next day.

Find out more

What’s more get a 5% discount on any Snom or Fanvil handsets when purchased with a new or renewed license with ProVu! Saving you money, time and effort!

Sign Up Today to Benefit from ProVu’s One-Stop Shop

Sign up today as a ProVu 3CX partner to take advantage of our full range of benefits including technical support, training and exclusive discounts. Streamline your order processing today!

Sign up to be a ProVu 3CX Partner

Let’s Gear UP(S) ahead of 2025

It feels like it’s been a long time coming…. the 2025 PSTN switch off is looming and we’re here to help you gear up for it.

Did you know, as per Ofcom’s guidance Service Providers should enable or offer at least one back up solution for users reliant on their landline to contact the emergency services in the instance of a power cut?

Read more here

Introducing the PowerWalker UPS Range

UPS (Uninterruptible Power Supplies) are one option for providing a back-up solution for your VoIP solutions by ensuring an uninterrupted power supply to both routers and phones to deliver always on comms.

Our range has been carefully selected to:

  • Offer a maintenance free solution
  • Use replaceable batteries
  • Feature a 3-pin UK plug to connect to power
  • Allow some basic troubleshooting to check battery status etc.
VI 650 SB

 VI 600 STL

VI 2200 STL

Supports the Connection of 2 x 3-Pin UK power outlets

Up to 1 hour battery back-up*

Supports the Connection of 3 x 3-pin UK power outlets

Up to 2 hours battery back-up*

Supports the Connection of 4 x 3-pin UK power outlets

Up to 4 hours battery back-up*

Put simply, UPS devices can be used to provide a battery back-up to VoIP solutions in the event of a power failure. These are becoming increasingly important in ensuring users are able to contact emergency services in the event of a blackout. They could even become part of your business continuity to protect connectivity in such occurrences.

Discover ProVu’s UPS Range

Now in stock and available for fast delivery. Whatever your requirements are in the run up to the PSTN switch off and beyond, rest assured we’ve got your back!

*Battery back-up duration may vary depending on the consumption of connected devices. Time provided is based on one phone and one router.

Out with the Old, in with the New!

You may be aware that the N720IP is being discontinued. While stocks last this will remain available to order on demand. As an alternative, we recommend you take a look at the N870IP which offers much more functionality and features.

Bigger and Better!

N720IP

N870IP
  • Up to 100 users/ SIP accounts / handsets
  • Up to 30 base stations
  • 8 simultaneous calls per base
  • HD audio quality
  • Up to 250 users/ SIP accounts / handsets
  • Up to 60 base stations
  • Up to 10 simultaneous calls per base
  • Supports Gigaset Integrator for up to 100 DECT multicell systems

Explore the N870IP

Place your order today! Simply log in to our online portal, ProSys to place your order. Don’t have an account? Sign up today and start reaping the benefits.