How to Resolve Yealink RPSing

If you have recently factory reset a Yealink handset then you may see the following notifications on your devices screen. ‘input sn‘ on the first line (top left of the screen) or ‘RPSing’ on the account information on the web interface.

Yealink RPSing

In this blog, we will take you through a few short steps you can take to solve this issue and have your phones back up and running as soon as possible.

Step 1:

Click on the function key where ‘input sn‘ is located. You should then be presented with the following page:

Enter the last 5 digits of the serial number (Not the MAC address)

You get x5 attempts at entering the correct SN, if you enter the incorrect serial number you will get the following message:

Step 2:

Once you have entered the last 5 digits of the serial number the phone should then reset and boot up as normal.

Entering the serial number bounds the phone onto the Yealink RPS account.

If you run into any issues or would like more Yealink technical advice, please contact support@provu.co.uk or call 01484 840048 option 2.

Level up your portfolio with ITSPA’s Highly commended Device of 2020

Still using the old T4 series? Why not upgraded to the T5 series? With reduced pricing across the T5 series you can now enchance your customers’ experience at no extra cost. Giving you access to a multitude of features such as touch screen, backlit colour screens as well as Teams compatibility, there is no better time to upgrade from the T4 series to the T5 series.

Still not convinced?

Take a look at how the T5 series stacks up against the T4.

Still need more convincing?

The Yealink T5 series was highly commended as the Best Device of 2020 in the ITSPA Awards.

Specifically the T58 with Camera was Highly Commended in the Best VoIP Device category at this year’s ITSPA Awards. An impressive device with many award winning features including Yealink’s Premium HD audio, compatibility with the CAM50 HD camera, 7” colour touch-screen and Microsoft Teams integration.

Find out more

Don’t think the T5 can get any better?

Purchase any 10 of the T5 series before 31/12/20 and receive a FREE* UH36 Binaural headset worth over £70!

Explore Yealink’s T5 Offer

Get in touch with our expert sales teams on 01484 840048 or email contact@provu.co.uk to find out how to level up your Yealink Portfolio today!

ProVu Christmas Opening & Delivery Times 2020

With Christmas quickly approaching, we would like to share our shipping and opening times over the festive season. This year will be offering delivery options via APC.

Opening times

Day Opening Hours
Christmas Eve 9:00-13:00
Christmas Day Closed
Boxing Day Closed
Monday 28th Closed
Tuesday 29th 10:00-16:00
Wednesday 30th 10:00-16:00
New Year’s Eve 10:00-16:00
New Year’s Day Closed
Monday 4th Jan Open as Usual

Please be aware, we will be running with a reduced number of staff between Christmas and New Year which may increase wait times.


Delivery times

If you or your customers’ premises will be closing over the Christmas period, let us know and we can adjust the shipping dates of your orders accordingly – this will help to avoid any unnecessary delays that may be caused by attempted deliveries while you’re closed. Please note, APC services are currently suspended to tier 4 restricted areas until 29/12/20.

Order APC Cut off APC Delivery
23rd December 16:45 24th*/29th December
24th December No Collection 30th December
28th December No Collection 30th December
29th December 15:15 30th December
30th December 15:15 4th January
31st December No collection 4th January*
4th January 16:45 5th January

*To ensure your order arrives by Christmas Eve, we recommend selecting pre 12:00 guaranteed service. No deliveries will be made to addresses in Scotland on 1st or 4th January due to public bank holiday.

Please be aware: The following services are will not be available to you:

  • APC services to Tier 4 restricted areas are suspended until 29/12/2020
  • APC Pre 9:00 and Pre 10:00
  • DPD Pre 10:30 and Pre 12:00
  • All Royal Mail Services

For customers wishing to book with DPD, please be aware that the last collection date before Christmas will be the 23rd December. Orders collected on this date will be delivered on the 29th December, the next available collection date after this will be 4th January.

Please note: Throughout the Christmas period, we will be operating a ‘best endeavour’ service, therefore collection and delivery times may vary. If it is important that your orders are received on a specific day we would recommend considering selecting a pre 12:00 service with APC – please contact a member of our team to discuss your requirements.

ProVu’s 2020 Winter Offers

With Impressive offers from Yealink, Snom, Fanvil & Sangoma you won’t want to miss your chance to make the most of these exciting deals. But hurry all these offers end 31st December.

Speakerphone Incentive

Take advantage of our Yealink Speakerphone offer! Purchase any 10 speakerphones from Yealink’s range to qualify and receive a rebate of $5 per device. Not to mention that for every device you purchase over your first 10 you will also receive a $5 rebate too! Available until 31st December 2020, simply purchase any of Yealink’s Speakerphone range to start earning your rewards*.

 

Find out more

Fanvil Work from Home bundle

Claim a FREE WF20 USB WiFi dongle and PSU with the purchase of every X6U. This exciting new Bundle offers you the X6U enterprise IP phone with all the added extras that will help improve your home work station. Benefit from the added bonus of the WF20 USB Dongle to enable the increased connectability as well as a PSU to keep your X6U powered at home. Available until the 31st December, you don’t want to miss out on this incredible offer saving you over £18!

 

Find out more about the Fanvil Winter Bundle

Yealink Winter Promotion

Get your FREE UH36 Binaural headset worth over £70 when you purchase any 10 devices from the Yealink T5 Series. Available until the 31st December, make the most of this incredible offer this winter season. Even better there is reduced pricing across the Yealink T5 Range, so you can’t go wrong with this amazing offer! Order your T5’s today!

 

Get more info on Yealinks Winter Promotion

Sangoma Free installation promotion

Have you ever used Sangoma before? No? Well now might be a great time to start! As we head to the end of the year and premises are currently quieter than normal, why not get a head start and install some new equipment & upgrade legacy systems to get off on the right foot for 2021. Available until the 31st December purchase any of Sangoma’s Vega Gateways with ProVu and receive FREE remote installation worth up to £250!

 

Find out more about to get your Free Installation

Snom Hands Free Promotion

Snom’s Hands Free promotion is coming to an end, but there is still time to take advantage of this offer. Until the 31st of December, a white Snom D717, D735 or a D785 and receive your choice of a free A100M or A100D headset! What’s more, make the most of Snom’s extended partner program rebates. Where you can enjoy rebates of up to 40% across some of Snom’s most popular devices.

 

Explore Snom’s Hands Free & Partner Rebates

Draytek FREE provisioning & management

New Draytek customers can benefit from FREE provisioning on your first router purchase with ProVu. Available on any of the 2620Ln, 2762, 2832 and 2862 series, you can now experience the truly seamless experience that comes with our TR-069 router provisioning. Simply set up your customised provisioning template with your preferred settings and receive your router direct to site ready to plug & play! What’s more, new customers are also eligible to receive 1 Year FREE router management, giving you the ability to remotely edit router settings and firmware.

 

Find out more about DrayTek routers

For those interested in finding out more about Yealink’s latest products why not take advantage of our NFR offers and test them out for yourself. Available one of each model per company, you can select any of the following models at a significantly lower price:

  • T30P available until 31/12/20
  • T31G available until 31/12/20
  • T33G available until 31/12/20
  • W59R available until 31/12/20
  • UH36 Mono available until 31/12/20
  • UH36 Dual available until 31/12/20

For more information please get in touch. Call 01484 840048 or email contact@provu.co.uk to speak with a member of our team.

*Offer based on monthly purchase rates; numbers will be reset at the beginning of every month. Rebates will be based on number of speakerphones purchased from ProVu. Offer requires a minimum of 10 speakerphones to be purchased within one month. For every additional unit purchased after the first 10, you will earn a rebate of $5 per device. For example resellers who purchase 55 speakerphones in one month will be eligible for a rebate of $275 (55x$5). Rebate payments will be made by ProVu Communications on a quarterly basis.

**Terms & conditions apply, free remote installation only available to customers who have never purchased a Sangoma Vega Gateway.

Bria Enterprise for Mobile – Selecting the correct registration method for your SIP Platform

When the CounterPath Bria Enterprise application is used on a mobile device the native operating system (Android or iOS) can close the application when it is running in the background to preserve battery life.

As this can happen, it is important to make sure the application is still receiving phone calls regardless of whether the application is open and running in the foreground, or if the application is:

  • Running in the background
  • Closed (Manually, or by the Operating System to save battery)

The Bria Enterprise Application ensures this by utilising the Bria Push Servers to take over the SIP registrations of the accounts. In most cases this is when the application is closed, or running in the background.

Now, because some SIP servers support multiple SIP Registrations per SIP extension and some only allow one SIP registration per extension it’s important to configure the CCS provisioning portal with the correct value to reflect your SIP servers registration method (otherwise your clients may end up missing calls).

The table below shows the setting that changes the application and Push servers behaviour. Hopefully from the information below you can choose the appropriate value. Remember after each change in the CCS portal each user needs to logout of their application and back in again to apply the changes.

Setting: accountN.briaPush.RegistrationMode
(where N is a number from 1 to 5)		Parameters: 0,1,2,3
accountN.briaPush.RegistrationMode  controls how the combination of the Bria Enterprise client and the Bria Push server interact with the SIP server. Continuous (2) and Standard (0) are used if your VoIP service provider supports multiple registrations. Single Device Takeover (3) and Single Device Emulation (1) are used if your VoIP service provider does not support multiple registrations.

0:Standard (Dual Instances Alternate): Allows both the Bria Push servers and the Bria Enterprise clients to register to a customer’s SIP account in an alternating manner. In this mode, there may be short overlaps of registration where both the Bria Push server and the Bria Enterprise client are registered to the SIP server. Some PBXs, SIP servers or SIP services may have issues with this registration overlap. If you encounter an issue with registering to the SIP server or receiving push notifications, select a different mode. This option is equivalent to the deprecated pushSingleRegistration setting set to False.

1: Single Device Emulation (Single Instance Alternate): Ensures that both the Bria Enterprise client and the Bria Push server unregister before the other one registers. In other words, the Bria Enterprise client and the Bria Push server never register to a PBX, SIP server, or SIP service at the same time. The Bria Enterprise client controls the registrations by requesting the Bria Push server to register only after the Bria Enterprise client has de-registered and alternately, by receiving confirmation that the Bria Push server has de-registered before the Bria Enterprise client registers directly to the SIP server.

The Bria Enterprise clients will also not register while they are in a call delivered through the Bria Push server so that they do not cause potential issues with the call in progress being terminated by the SIP Server. This option is equivalent to the deprecated pushSingleRegistration setting set to True.

Note that when in the Single Device Emulation mode, there are periods of time (typically fractions of a second) when neither the Bria Enterprise client or the Bria Push server will be registered to the PBX, SIP server or SIP service. This gap could lead to a missed call if the call is presented to the SIP server at the same time that neither element is actively registered. This is a downside of the requirement of the SIP server that only one element can be registered at any one time.

2: Continuous (App Foreground, Server Persistent): Ensures that the Bria Push server is always registered on behalf of the Bria Enterprise client. The Bria Enterprise client still registers directly to the SIP server when in the foreground, but the Bria Push server does not de-register from the SIP server. In this mode, all inbound calls and all outbound calls from the Bria Enterprise client are handled by the Bria Push server.

The Continuous mode, in particular, is used when a SIP server supports multiple registrations at the same time. This mode avoids any gap in SIP registration because the Bria Push server is always registered on behalf of the Bria Enterprise client. In the event of a call to the SIP account while the Bria Enterprise client is in the foreground, the Bria Enterprise client will receive an INVITE directly from the SIP server and via the Bria Push server. The Bria Enterprise client will filter out these duplicate events and only allow one of the call attempts to progress.

3: Single Device Takeover (Single Instance Takeover): This is an enhanced option of the Single Device Emulation mode. The Bria Enterprise client and the Bria Push server take over registrations from each other without unregistering first. Neither the Push server or the Bria Enterprise client sends SIP de-registration messages when transitioning from one element to the other. It aims to eliminate gaps that are present in the other registration mode. This mode is in some cases beneficial for SIP servers that only support single registration.

Explore Fanvil’s new Work From Home Winter Bundle

Just for this month, we are delighted to offer you an exciting new Winter promotion bundle from Fanvil. Purchase an X6U and receive a WF20 WiFi dongle & PSU completely FREE. But hurry this offer is only available for a limited time, so get your work from home bundle today!

Discover Fanvil’s work from Home bundle

Find out more

 Fanvil X6U Enterprise IP phone
With the same great features and affordability you have come to expect from Fanvil, the X6U enterprise IP phone offers users a large 4.3” colour screen and 2 x 2.4” colour side displays for up to 65 digital label keys across multiple pages with 12 dual-coloured physical keys.

Find out more

 Fanvil WF20 USB WiFi dongle
Compatible with many of the Fanvil range, the WF20 WiFi dongle gives user devices extended connectability to wireless networks. Plug and play with the WF20 through connection to a USB port.

To place your order, simply contact one of our Fanvil experts today on 01484 840048 or email contact@provu.co.uk to find out more!

Order Today

*Offer is available until the 31st December.

Kick off the New Year as a 3CX Certified Partner

As we enter the festive season, it’s often a great time to get ahead for the New Year. As things begin to quieten down, it may mean you can get round to the tasks you don’t always have time for. Join us on 16th and 17th December for our virtual 3CX Basic Training course as we help you prepare to ramp up sales for 2021.

With a number of changes coming to 3CX in January, there couldn’t be a better time to gear up your partner status and maximise your potential as an accredited 3CX partner. From 1st January 2021, affiliate partners who have not achieved a revenue target of £2500 and haven’t obtained the bronze certification will be demoted. register now to get ahead of the changes.

Throughout this free course our Technical Solutions Director, Muhammad Bajwa will cover everything you need to know ready to sit the basic certification.

Course Topics Include:

  • 3CX Installation
  • Installing the Apps
  • Desktop Phone Configuration
  • Firewall Configuration
  • Configuring VoIP Providers/SIP Trunks
  • Voicemail
  • Digital Receptionist
Simply complete our sign up form to virtually be there! To gain the basic certification you will be required to sit the 3CX basic exam, this will need to be completed following the course.

Find Out More & Register

To speak to a member of our sales team about 3CX training or the impending changes please call 01484 840048 or email contact@provu.co.uk.

Get your FREE UH36 headset with Yealink’s Winter Promotion

Kicking off the festive season, we have teamed up with Yealink to bring you an exciting Christmas promotion. Purchase any 10 devices from the Yealink T5 series and receive a FREE* UH36 Binaural headset worth over £70! Take advantage of this incredible offer from the 1st December until the 31st December.

Explore our range of Yealink T5 series and find the best for you!

   
T53/T53W		  
T54W
 
T57W		  
T58A		  
VP59
Get in touch Explore the Yealink Range
Not yet registered?
Sign up today to join our Yealink Partner Program and enjoy added benefits like rebates and special project support pricing!

Join our Partner Program

Get in touch with our expert sales teams on 01484 840048 or email contact@provu.co.uk to find out how to level up your Yealink Portfolio today!

Offer Terms & Conditions
1. Orders are to be placed in sets of 10 to claim free UH36 headset. E.g 1 order of 10 will be eligible, however 5 orders of 2 will not be eligible.
2. Offer is available from the 1st December until 31st December
3. This offer has no limited to the number of times it may be used as long as it meets the requirements. e.g 1 order of 50 phones can claim 5 free UH36 headsets
4. Products can be sent to different address if resellers wish you keep the Headsets, however shipping charges will apply to each address

How to capture a PCAP trace on a 2N unit

If you have contacted Support regarding a technical issue that you are having with your 2N door intercom then we may have asked you to capture a trace replicating the fault.

This guide will show you how to capture a PCAP trace from a 2N Door Intercom.

Step 1:

Web browse to the IP address of the intercom. If you don’t have a DHCP table or network scanner to find the IP address reboot the intercom and wait for the second beep tone, after this press the main button 5 times. The intercom should then read the IP address out to you.

More information on this can be found on 2N’s Wiki.

Step 2:

Once you have logged into the web interface go to System highlighted below:

Step 3:

Go to Network > Trace as highlighted below:

Step 4:

Once you are on the Trace page, press the red record button to start the trace > This is now the time to replicate the fault the customer is experiencing.

Step 5:

Once the fault has been replicated press the Stop button > then press Export > Finally send this to support@provu.co.uk

If you have any problems with this please contact support on 01484840048 option 2 or email support@provu.co.uk.

How to add BLF/presence on CounterPath Bria Stretto

Did you know you can get BLF (busy lamp fields) on your Bria softphone client, if not here is how to set this up:

Step 1:

On the Bria Stretto client go to > Contacts > Buddies > press the plus button to add a new buddy.

Step 2:

Config the buddy with the relevant SIP credentials and make sure to select softphone from the drop down list as per the screen shots below:

Now that all the configuration has been entered click the Tick at the top right of the page to save.

Once these steps have been completed you should be able to see when your colleagues are not available or on the phone etc…

If you have any further CounterPath technical queries please feel free to contact support on 01484 840048 option 2 or email support@provu.co.uk