Save a staggering 60% on Snom A100M & A100D Bundles with ProVu. Until March 31st 2021 get up to 60% discount when you purchase A100M or A100D along with a ACUSB USB adaptor.
Snom A100M/D
Snom’s A100M/D offers you a lightweight, ergonomic design for maximum comfort for all day use. Using wideband technology you can benefit from high-definition and crystal-clear communication, plus flexible boom arm and passive noise cancelling microphone. With complete compatibility with Snom’s full range of desk phones you can enjoy the adaptability that the A100M/D offers with 3.5mm & USB quick disconnect adaptors like the ACUSB.
Not a Registered Partner?
There couldn’t be a better time to get on board with Snom! Register for free today to see if you qualify for rebates on your orders and receive a complimentary Snom phone of your choice.
Want to know more?
Contact the ProVu sales team on 01484 840048 or email contact@provu.co.uk to find out more or to be put in direct contact with the Snom UK team.
*Purchase an A100M or A100D along with a ACUSB Adaptor to receive 60% discount. Discount available to orders placed via email or over the phone. Offer available until 31st March 2021.
There is no doubt that last year was a tough one and while it doesn’t look like 2021 will let up yet, we are starting to see the wood for the trees and are beginning to get a handle on the interesting climate 2020 has left us in.
So why not move into 2021 by expanding your current portfolio with some new ranges to offer your customers. Create new streams of revenue with incredible brands such as 2N, Algo, 3CX, Counterpath, DrayTek, Dialogic and Sangoma.
Expand your portfolio
2N
Powerful compact IP intercoms with customisable units. 2N’s door entry intercoms and Access Control units offer the very best in building control. From external weatherproof & shock resistant IP Force intercoms to the adaptable and fully customisable Verso, 2N’s units offer you advanced functionality with intuitive design.
Advanced alerters and speakers designed to integrate into office, retail and warehouse spaces alike. With high quality audio Algo’s range opens up a new opportunity to add visual and audio alerting to your IP solutions.
Offering you a range of provisionable softphone licences combining video, presence and messaging Counterpath provides your customers a true unified communications experience across fixed & mobile networks. With extensive features and compatibility across many platforms such as Apple, Windows and Android there is no better way to bring your clients teams together. As a added bonus Counterpath offers full support for HD video, G729 audio codec and Microsoft Outlook integration as standard.
Providing a full PBX solution, 3CX creates a complete set of unified communications features with easy to use installation, management and maintenance of your customers’ companies phone systems. With support for 4 to 1024 simultaneous calls and a variation of editions to chose from, your customers are able to create a scalable and cost effective PBX solution that can grow with their business.
Whether your clients need to extend their range, require a clearer connection, or maybe just want to add security to a busy network. DrayTek offers your customers all of this and more. With a host of incredible products from routers, access points and switches, DrayTeks advanced products give your customers the very best in web managed networks.
New to our own portfolio, Dialogic offers customers a range of high end enterprise media gateways and voice cards which can upgrade existing PBX systems into VoIP allowing you and your customers to save the hassle of purchasing and installing a new system.
With the ISDN switch off now even closer, 2021 is the opportune time to ensure your customers are prepared. Sangoma’s gateway and SBC range provide an optimal solution for those who will need to upgrade their systems without the associated cost. Find out more today about how you can use these intelligent devices to upgrade existing analogue systems to VoIP.
Take advantage of our extensive headset range from brands such as Yealink, Snom, Cisco, Sangoma, Senheiser/EPOS, Plantronics, Jabra, VTech, Eartec and Fanvil. With a variation of either monaural or binaural, headset or ear piece there is a style for everyone. Expand your headset collection for your clients.
With a refreshed outlook on this coming year, we can agree that everyone is looking for something new to grow their business, so why not offer a new range to your customers and expand your opportunities in 2021.
For assistance with putting together your solutions or to discuss any additional hardware you may require with a member of our team simply call 01484 840048 or email contact@provu.co.uk.
Efficient and reliable communication couldn’t be more important in today’s climate. Guaranteeing advanced integration and full interoperability between 3CX systems, Fanvil IP Phones also feature large colour screens, HD audio, PoE and rich extension functions, offering customers a high-quality communication solution for working remotely.
Benefits of 3CX & Fanvil
Get set up in minutes with hassle-free configuration
Secure calls with end-to-end encryption
Receive and make calls, see the status of your colleagues, chat, schedule conferences and access the company phonebook.
FREE for unlimited extensions and Low annual license prices allowing you to slash your phone bill for on the road/at home staff members.
Control your own phone numbers as well as your own SIP Trunk and cloud provider
Easy to add & manage extensions remotely as well as configuration & firmware
Adaptable and flexible with modern Android & iOS apps at no extra charge
All available for next day delivery direct to site from ProVu, your one-stop shop.
Get ready for the new Yealink Teams-tailored IP phone! The Yealink MP56 replaces the T56A and is designed to perfectly integrate with Microsoft Teams systems. With a dedicated Teams button, the MP56 delivers a feature-rich user experience that your clients Teams shouldn’t be without!
Key Features include:
Android 9 OS
7 inch (800 x 480 pixel) capacitive touch screen
Supports Office 365, and upgradability of device applications to Teams or SFB
Yealink Noise Proof Technology
Teams-tailored user interface
Built-in Bluetooth 4.2 & Dual band 2.4G/5G Wi-Fi
Find out more about the Teams professional MP56 or get in touch with one of our Yealink specialists to place your order today!
This blog post is going to show you how to configure a Polycom VVX device to capture the SIP traffic flowing between the device and SIP Server.
This can be useful to try and diagnose SIP registration, or outbound calling issues.
Step 1 – Accessing the web user interface
First we need to find the IP address of the Polycom device. This can be done by pressing the ‘Home‘ button (symbol of a house) on the phone and scrolling through the menu and selecting ‘Settings’ > ‘Status’ > ‘Network’ > ‘TCP/IP Parameters’ and on this page make a note of the values in the “IPv4 Addr” field.
Now we have the IP address of the device, we need to access the web user interface. This can be done by launching a web browser and inputing the IP address in to the top search bar. You DO need to define ‘https://‘ and port ‘443‘ as the transport type and communication port as shown in the image below:
Once you have entered the IP address it may present a warning saying the connection is not private:
This is to be expected and you are seeing this because the TLS certificate on the device is not signed by a certificate authority recognised by the browser. Click the ‘Advanced’ button and then click “proceed to (‘IP Address’)”. Once you have done that you should be at the login page as shown in the image below.
To login, select the ‘Admin’ user and enter the password. By default this is ‘456’.
Step 2 – Configuring the log level
Once logged in go to ‘Settings‘ > ‘Logging‘
Once the ‘Logging’ page loads set the ‘Global Log Level Limit‘ to ‘Debug‘ and set the ‘Log File Size‘ to ‘1000‘ as shown in the image below.
Next Expand the ‘Module Log Level Limits‘ section and change ‘SIP‘ to ‘Debug‘ as shown in the image below and click save at the bottom of the page.
Step 3 – Replicating the issue and downloading the log
Now the phone is configured to log the SIP packets flowing through the device it’s time to replicate the issue. If your issue is related to SIP Registrations a reboot of your device can be done to force a registration.
If your problem is with outbound calls not progressing you can go ahead and attempt to make a call.
Once the fault has been replicated, login to the web user interface and this time go to ‘Diagnostics‘ > ‘View & Download logs‘
Once on this page you can view the logging information, but if a support engineer at ProVu has asked you to capture these files, please export all three file types by using the radial button below to change which file is downloaded and then click the ‘Export’ button.
Important – Once you’ve exported the logs, be sure to go back to ‘Settings’ > ‘Logging’ and click the ‘Reset to ‘Default’ button at the bottom of the page to revert the changes we’ve made.
This blog post is going to outline the steps to take to source the required file. If you contact the ProVu support team experiencing Registration or Call issues with the Cisco CP series of phones, we will require a PCAP trace capturing the problem to help identify the cause of the issue.
Step 1 – Access the web user interface
In order to access the web user interface of your device you will need to find the IP address. There are a few ways this can be done such as logging in to your router and checking the DHCP table, but most likely the easiest method and the one this blog post is going to cover is to get it physically from the phone.
You’ll need to press the ‘Settings‘ button on the phone which has the symbol of a cog. Once you have pressed this button scroll through the options available and select ‘Status‘ > ‘Network Status‘ > ‘IPV4 Status‘ and make a note of the IP address.
Once you have the IP address, open a web browser and type the IP address in to the top search bar and press enter as displayed in the image below.
Once you have pressed enter it should take you to the ‘Info‘ page. On here you need to select the admin user and then advanced options by clicking the red outlined text in the image below.
(By default there is no admin password applied but if you have set one it will require this)
Once you have done that go to ‘Info‘ > ‘Debug Info‘ and you should be on the page below.
Step 2 – Capturing the ‘.pcap’ trace
On the ‘Info‘ > ‘Debug Info‘ page there is a section under ‘Problem Reports‘ that says “Packet Capture” with a button next to it. Follow the steps below to generate the file.
Press ‘Start Packet Capture‘ and select the capture filter to ‘All‘.
Replicate the issue – if your issue is related to outbound calls failing, attempt to place an outbound call. If your issue is related to Registration issues you can force a Registration by disabling and enabling the SIP Account:
To do this you need to go to ‘Voice’ > ‘Ext 1‘ and change ‘Line Enabled‘ to ‘No‘. Then click ‘Submit all Changes‘ at the bottom of the page. Wait 30 seconds for the web user interface to reload and then go back to ‘Voice‘ > ‘Ext 1‘ tab and change ‘Line Enable‘ to ‘Yes‘ and click ‘Submit all changes‘.
Press the button next to ‘Packet Capture‘ again (this time it should say “Stop Packet Capture“)
Once the trace has been stopped and generated you can download it from “Capture File” link outlined in the image below.
Once you have download the file please send it to the engineer requesting it, or to support@provu.co.uk if this is the first time reporting the issue.
We have received notice from APC that due to the increased demand for deliveries going to Tier 4 restricted areas, they are suspending their service to these locations until 29th December. This largely affects the South East, London and Wales.
During this time any orders to these areas will automatically be booked on with DPD instead. Please note, we have an earlier collection time with DPD and therefore the cut off for same day despatch is 15:45.
We are working hard to make sure deliveries run as smoothly as possible during these difficult times, however delays are inevitable.
If you have recently factory reset a Yealink handset then you may see the following notifications on your devices screen. ‘input sn‘ on the first line (top left of the screen) or ‘RPSing’ on the account information on the web interface.
In this blog, we will take you through a few short steps you can take to solve this issue and have your phones back up and running as soon as possible.
Step 1:
Click on the function key where ‘input sn‘ is located. You should then be presented with the following page:
Enter the last 5 digits of the serial number (Not the MAC address)
You get x5 attempts at entering the correct SN, if you enter the incorrect serial number you will get the following message:
Step 2:
Once you have entered the last 5 digits of the serial number the phone should then reset and boot up as normal.
Entering the serial number bounds the phone onto the Yealink RPS account.
If you run into any issues or would like more Yealink technical advice, please contact support@provu.co.uk or call 01484 840048 option 2.
Still using the old T4 series? Why not upgraded to the T5 series? With reduced pricing across the T5 series you can now enchance your customers’ experience at no extra cost. Giving you access to a multitude of features such as touch screen, backlit colour screens as well as Teams compatibility, there is no better time to upgrade from the T4 series to the T5 series.
Still not convinced?
Take a look at how the T5 series stacks up against the T4.
Still need more convincing?
The Yealink T5 series was highly commended as the Best Device of 2020 in the ITSPA Awards.
Specifically the T58 with Camera was Highly Commended in the Best VoIP Device category at this year’s ITSPA Awards. An impressive device with many award winning features including Yealink’s Premium HD audio, compatibility with the CAM50 HD camera, 7” colour touch-screen and Microsoft Teams integration.
With Christmas quickly approaching, we would like to share our shipping and opening times over the festive season. This year will be offering delivery options via APC.
Opening times
Day
Opening Hours
Christmas Eve
9:00-13:00
Christmas Day
Closed
Boxing Day
Closed
Monday 28th
Closed
Tuesday 29th
10:00-16:00
Wednesday 30th
10:00-16:00
New Year’s Eve
10:00-16:00
New Year’s Day
Closed
Monday 4th Jan
Open as Usual
Please be aware, we will be running with a reduced number of staff between Christmas and New Year which may increase wait times.
Delivery times
If you or your customers’ premises will be closing over the Christmas period, let us know and we can adjust the shipping dates of your orders accordingly – this will help to avoid any unnecessary delays that may be caused by attempted deliveries while you’re closed. Please note, APC services are currently suspended to tier 4 restricted areas until 29/12/20.
Order
APC Cut off
APC Delivery
23rd December
16:45
24th*/29th December
24th December
No Collection
30th December
28th December
No Collection
30th December
29th December
15:15
30th December
30th December
15:15
4th January
31st December
No collection
4th January*
4th January
16:45
5th January
*To ensure your order arrives by Christmas Eve, we recommend selecting pre 12:00 guaranteed service. No deliveries will be made to addresses in Scotland on 1st or 4th January due to public bank holiday.
Please be aware: The following services are will not be available to you:
APC services to Tier 4 restricted areas are suspended until 29/12/2020
APC Pre 9:00 and Pre 10:00
DPD Pre 10:30 and Pre 12:00
All Royal Mail Services
For customers wishing to book with DPD, please be aware that the last collection date before Christmas will be the 23rd December. Orders collected on this date will be delivered on the 29th December, the next available collection date after this will be 4th January.
Please note: Throughout the Christmas period, we will be operating a ‘best endeavour’ service, therefore collection and delivery times may vary. If it is important that your orders are received on a specific day we would recommend considering selecting a pre 12:00 service with APC – please contact a member of our team to discuss your requirements.
Snom’s A100M/D offers you a lightweight, ergonomic design for maximum comfort for all day use. Using wideband technology you can benefit from high-definition and crystal-clear communication, plus flexible boom arm and passive noise cancelling microphone. With complete compatibility with Snom’s full range of desk phones you can enjoy the adaptability that the A100M/D offers with 3.5mm & USB quick disconnect adaptors like the ACUSB.
