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Gigaset N510IP

Direct IP Call Between 2N Helios IP and Gigaset N510IP

Here is a short guide on configuring direct IP calling between a 2N Helios IP intercom, and a Gigaset N510IP. The same process will work with a Gigaset N300IP.

Both units need to be plugged in, and connected to the same network. You need to connect to the web interface of each device to configure them.

Step 1: Configure the Intercom

Go to Services > Phone and edit the Domain setting. You need to set this to the IP of the intercom itself, in our example this is



Then you need to add an entry to the directory, to call the N510


Here I have used 200 but you can choose any number, you will need to use this number later when configuring the N510. The IP address part must be the IP address of the N510 unit, in our example this is

Step 2: Configure the N510

Go to Settings > Telephony > Connections and Edit one of the Connections.


Here you add the number that you chose earlier, and the IP address of the 2N intercom in the 3 boxes shown – Domain, Proxy Server and Registration Server. You do not need to enter a password as the N510 does not actually register to the 2N intercom.

Settings > Telephony > Advanced VoIP settings.


Here you set Use random ports for SIP to ‘No’, and set the SIP port to 5060.

Finally, you need to go to Settings > Telephony > Number Assignment and make sure that your handsets are set to accept incoming calls from the account/connection that you just created.

You should now be able to call to the Gigaset by pressing the button on the front of your intercom. If you are still having problems, please contact our technical support team.

Gigaset N510IP PRO firmware release

Gigaset have released a new firmware update for the N510IP-PRO DECT base station.

A summary of the most interesting features is:

  • Support for new handsets such as R650H-PRO
  • Over-the-air software updates for newer PRO handsets (previously this was only ever possible using a USB cable and special software and generally was never carried out)
  • Distinctive ringing using Alert-Info headers
  • LDAP directory works during a call for easier transfers


Full information including upgrade instructions are on the Gigaset Pro wiki

Why should you make the switch to the Gigaset N510IP PRO base station?


gigaset pro logo
We recently announced that we brought the Gigaset N510IP pricing down to match the N300IP base stations price. It’s now possible to buy all our Gigaset bundles with an N510IP PRO at the same price as the original N300IP bundles.

Why should you make the switch?

*The N510IP PRO pricing is exactly the same as the N300IP

*The N510IP PRO supports 4 simultaneous SIP calls and 6 SIP accounts can be registered. With the added advantage of 4 SIP calls you now make two call transfers simultaneously

*The N510IP PRO has all the same functionality of the N300IP and for service providers our auto provisioning service works in the same way

*The N510IP PRO supports POE and a PSU is included as standard

*Unlike the N300IP the N510IP PRO doesn’t have an analogue PSTN Port. This can be a significant advantage for service providers as it ensures the base will only ever be connected to your service providers SIP trunk

To add to this we will soon be announcing details of a Gigaset PRO points scheme. The scheme will enable you to build up points on all Gigaset PRO purchases. Watch this space for more information.

Gigaset DECT Repeater Mode

Gigaset have recently released Firmware 42.194 for the N300 and N510 DECT Base Stations. With this release comes a change to the Repeater Mode setting, which is necessary for pairing DECT repeaters.

In the handset menu, under System > Settings, the Repeater Mode setting has been replaced by Encryption. This setting relates to the new Gigaset DECT repeaters in the EU which use encryption.
These are not available in the UK so you will most likely be using a DECT repeater that does not use encryption. You should therefore turn this setting OFF, to allow you to register the DECT repeater to the base station.

If you are still having trouble registering your repeater to the base, please take a look at our handy guide.

Registering RTX4002 Repeater with N300/N510 IP Base

Updated 09/02/2018 – Luke Warby

*RTX4022P can not be set up in Daisy Chain with 3rd party devices such as Gigaset and Yealink*

Updated 10/01/2014 – Chris Wright

Below are some instructions that will help in registering a RTX repeater with Gigaset Base station.


1. Set the range extender up near the Gigaset Base Station, you can move it to its final
destination later.

2. Turn off Eco Mode through the Gigaset handset, go to Settings – Eco Mode. Untick the boxes if necessary

3. Turn on Repeater Mode through the Gigaset handset, go to Settings – System – Repeater Mode.
(If you are using firmware 42.194 or greater, you will need to disable the Encryption setting at this stage rather than enabling Repeater mode. More info here)

Updated 28/03/2018 – Jordan Carr

*RTX4022: press the button on the back of the repeater for 5 seconds instead of plugging the power in*

4. NOW PLUG THE POWER INTO THE RTX 4002 for 5 seconds and turn it off again; then turn it back on.

Note: The LED on the RTX 4002 slowly flashes showing that it is now in registration mode.
This should be a single flash, if it is a double flash please go back to Step 1 and retry.

5. Turn on Registration on the Gigaset Base Station, by either:
a. In the web GUI, go to Management > Miscellaneous > Start Registration’

b. On the Gigaset Base Station, press and hold the PAGE/FIND button for approximately 3-5 seconds

Note: The LED on the RTX 4002 flashes quickly to show that it is in ‘learn’ mode.

6. On the Handset – Key in X* – where ‘X’ is a number between 2 and 7. (This relates to the repeater number – the first repeater is number 2 as the N300 is the first link (1).)
Then press the green SEND button.

The LED will stop flashing for about 5 seconds; press * again to confirm the pairing. The LED should now show a steady light without flashing.

Note: If the LED goes back to flashing quickly then the new settings have not been saved or accepted by the RTX 4002. Repeat item 5. If the LED goes back to flashing quickly again then repeat item 5 with a different X.

7. Now position the RTX 4002 where required, ensuring that it is still within range of the Gigaset Base Station.

** If you hear a chirping/beeping noise when on call within range of the RTX, you may have enabled the verfication tone. For instructions on turning this off, please view our blog post**