27/08: ITSP Scam
A new telephone scam is currently doing the rounds and appears to be targeting ITSP broadband customers.
The con is very simple. Customers receive a call from an unknown company, which informs them that their broadband connection has been flagged as having problems. The customer is then directed to a website where they can download a "fix" for the problem.
This "fix" is completely bogus. Customers who run the software will instead unwittingly be granting the fraudster backdoor remote access to their computers and all of its private personal data.
A similar scam was used against BT last year, where the fraudster would phone a customer claiming to be from BT. The caller would inform a customer that their telephone line needs digital upgrade work costing £6 and if it isn't paid within 10 days then the phone line will be cut off.
It goes without saying that you should never trust somebody who calls YOU to make such claims. The best course of action is to hang-up the phone and contact the ISP directly on its official number to confirm. In addition, no competent ISP would ever unexpectedly phone you first and ask for any kind of personal details
The con is very simple. Customers receive a call from an unknown company, which informs them that their broadband connection has been flagged as having problems. The customer is then directed to a website where they can download a "fix" for the problem.
This "fix" is completely bogus. Customers who run the software will instead unwittingly be granting the fraudster backdoor remote access to their computers and all of its private personal data.
A similar scam was used against BT last year, where the fraudster would phone a customer claiming to be from BT. The caller would inform a customer that their telephone line needs digital upgrade work costing £6 and if it isn't paid within 10 days then the phone line will be cut off.
It goes without saying that you should never trust somebody who calls YOU to make such claims. The best course of action is to hang-up the phone and contact the ISP directly on its official number to confirm. In addition, no competent ISP would ever unexpectedly phone you first and ask for any kind of personal details
05/08: Snom M9 has arrived
Snom M9 phones are in stock and are shipping.
I've you've a back order then they will be shipped today.
M9 is the new DECT phone from Snom. Supports 9 IP account, 9 handsets and 4 calls.
I've you've a back order then they will be shipped today.
M9 is the new DECT phone from Snom. Supports 9 IP account, 9 handsets and 4 calls.
If you are planning to use a protalk door entry system with Cisco call manager, then you may be interested in this.
Lionel Carter from Norisco Limited (a reseller in London) had this to say:
I got it all set up on our Cisco Call Manager. Pretty simple really, all works fine. Hopefully will get it installed into the new office next week when we have access to the existing latch mechanism.
Lionel Carter from Norisco Limited (a reseller in London) had this to say:
I got it all set up on our Cisco Call Manager. Pretty simple really, all works fine. Hopefully will get it installed into the new office next week when we have access to the existing latch mechanism.
ProVu are opening their doors and inviting resellers to an open day to view their new ProTalk IP door entry system and SARK PBX.The day will be split into two sessions:
1. The morning session will run from 10.00am until 12.00pm and will focus on the NEW ProTalk IP door entry system.
At 12pm a buffet lunch will be provided.
2. The afternoon session will start at around 1.30pm and will aim to finish by 3.30pm, this session will focus on the key advantages of our ProTalk SARK PBX Systems.
There is NO CHARGE for this event, all we ask is that you let us know who will be attending and which session or sessions they will be at, this can be done by filling in our online form
... Find out more information about the day
We are pleased to announce that we have today reduced our trade pricing on all of the Gigaset IP models including the additional handsets that we sell. The new pricing will be effective immediately and will include the following optional added value services:
1. Automated Online Ordering System - ProSys
2. White label Drop Shipping
3. Branded Despatch Note
View all ProVu's Siemens Gigaset products
Using our SIP Door Entry Phone and an iPhone it's easy for us to check who is ringing the door!
Here, we can see Tim as he is waiting to be let into the building.
Here, we can see Tim as he is waiting to be let into the building.
30/06: M3 HS Speaker problem
Recently, customers have reported that M3HS speakers are creating problems for them.
Some of the main issues are
1) Voice keeps cutting off during a call on speakers
2) M3 HS ringer not working
3) Voice quality is poor
Good news is, there is a firmware update that resolve most of these issues.
I’d like to encourage all of you (who are still using an M3) to perform an update to this version following the instructions here:
http://wiki.snom.com/Snom_m3/Firmware/Beta
Please report any issues you might encounter.
Some of the main issues are
1) Voice keeps cutting off during a call on speakers
2) M3 HS ringer not working
3) Voice quality is poor
Good news is, there is a firmware update that resolve most of these issues.
I’d like to encourage all of you (who are still using an M3) to perform an update to this version following the instructions here:
http://wiki.snom.com/Snom_m3/Firmware/Beta
Please report any issues you might encounter.
09/06: M9 Clarification (UK stock)
The Snom M9 isn't launched in the UK yet. Expected in a few weeks.
If anybody in the UK reckons they have M9s in stock then:
Are few (less than 5) people in the UK have been testing EU versions of the product, but these are strictly not for resale.
We've had the product on order for over 6 months now (there have been a few delays) we'll have UK stock from the first shipments out of Snom in Germany. As a reseller, you should always makesure you buy product from a Snom Certified Distributor (of which there are only two in UK).
So please can you tell me who has told you they have product in already?
I trust this clarifies, and please let me now if I can help further.
If anybody in the UK reckons they have M9s in stock then:
- They are grey importing EU versions into the UK ( so no UK plug, warranty or access to UK service centres)
- They are having you on. (this seems to be a common trick of etailers to get pre-orders on product)
Are few (less than 5) people in the UK have been testing EU versions of the product, but these are strictly not for resale.
We've had the product on order for over 6 months now (there have been a few delays) we'll have UK stock from the first shipments out of Snom in Germany. As a reseller, you should always makesure you buy product from a Snom Certified Distributor (of which there are only two in UK).
So please can you tell me who has told you they have product in already?
I trust this clarifies, and please let me now if I can help further.
Tesco will be phasing out its VoIP service, provided by Freshtel over the next few weeks. The service will be closed down completely on the 27th April 2010.
Tesco offer Gigaset handsets to their UK customers when signing up to use their VoIP service. These phones are locked to the Tesco/Freshtel service.
As ProVu are the UK Distributor for Gigaset VoIP Products, we've been speaking with them to find out how we can help all Tesco customers who currently have a Gigaset DECT phone, which they cannot currently use with another VoIP provider.
Gigaset have supplied ProVu with a simple document instructing you how to unlock your phone, so that it can be used with an alternate VoIP account from an ITSP or with your PBX.
For instructions on how, please just visit: http://gigaset.me.uk/
Tesco offer Gigaset handsets to their UK customers when signing up to use their VoIP service. These phones are locked to the Tesco/Freshtel service.
As ProVu are the UK Distributor for Gigaset VoIP Products, we've been speaking with them to find out how we can help all Tesco customers who currently have a Gigaset DECT phone, which they cannot currently use with another VoIP provider.
Gigaset have supplied ProVu with a simple document instructing you how to unlock your phone, so that it can be used with an alternate VoIP account from an ITSP or with your PBX.
For instructions on how, please just visit: http://gigaset.me.uk/
02/03: CTI
Do you have any recommendations for integrating Snom phones with Outlook 2007?
I have a potential customer who is asking about it...
I'd try xtelsio:
see
http://www.xtelsio.com/en/products/snom_tsp/tapi_for_snom.htm