27/08: ITSP Scam
A new telephone scam is currently doing the rounds and appears to be targeting ITSP broadband customers.
The con is very simple. Customers receive a call from an unknown company, which informs them that their broadband connection has been flagged as having problems. The customer is then directed to a website where they can download a "fix" for the problem.
This "fix" is completely bogus. Customers who run the software will instead unwittingly be granting the fraudster backdoor remote access to their computers and all of its private personal data.
A similar scam was used against BT last year, where the fraudster would phone a customer claiming to be from BT. The caller would inform a customer that their telephone line needs digital upgrade work costing £6 and if it isn't paid within 10 days then the phone line will be cut off.
It goes without saying that you should never trust somebody who calls YOU to make such claims. The best course of action is to hang-up the phone and contact the ISP directly on its official number to confirm. In addition, no competent ISP would ever unexpectedly phone you first and ask for any kind of personal details
The con is very simple. Customers receive a call from an unknown company, which informs them that their broadband connection has been flagged as having problems. The customer is then directed to a website where they can download a "fix" for the problem.
This "fix" is completely bogus. Customers who run the software will instead unwittingly be granting the fraudster backdoor remote access to their computers and all of its private personal data.
A similar scam was used against BT last year, where the fraudster would phone a customer claiming to be from BT. The caller would inform a customer that their telephone line needs digital upgrade work costing £6 and if it isn't paid within 10 days then the phone line will be cut off.
It goes without saying that you should never trust somebody who calls YOU to make such claims. The best course of action is to hang-up the phone and contact the ISP directly on its official number to confirm. In addition, no competent ISP would ever unexpectedly phone you first and ask for any kind of personal details
05/08: Snom M9 has arrived
Snom M9 phones are in stock and are shipping.
I've you've a back order then they will be shipped today.
M9 is the new DECT phone from Snom. Supports 9 IP account, 9 handsets and 4 calls.
I've you've a back order then they will be shipped today.
M9 is the new DECT phone from Snom. Supports 9 IP account, 9 handsets and 4 calls.
If you are planning to use a protalk door entry system with Cisco call manager, then you may be interested in this.
Lionel Carter from Norisco Limited (a reseller in London) had this to say:
I got it all set up on our Cisco Call Manager. Pretty simple really, all works fine. Hopefully will get it installed into the new office next week when we have access to the existing latch mechanism.
Lionel Carter from Norisco Limited (a reseller in London) had this to say:
I got it all set up on our Cisco Call Manager. Pretty simple really, all works fine. Hopefully will get it installed into the new office next week when we have access to the existing latch mechanism.
ProVu are opening their doors and inviting resellers to an open day to view their new ProTalk IP door entry system and SARK PBX.The day will be split into two sessions:
1. The morning session will run from 10.00am until 12.00pm and will focus on the NEW ProTalk IP door entry system.
At 12pm a buffet lunch will be provided.
2. The afternoon session will start at around 1.30pm and will aim to finish by 3.30pm, this session will focus on the key advantages of our ProTalk SARK PBX Systems.
There is NO CHARGE for this event, all we ask is that you let us know who will be attending and which session or sessions they will be at, this can be done by filling in our online form
... Find out more information about the day
Using our SIP Door Entry Phone and an iPhone it's easy for us to check who is ringing the door!
Here, we can see Tim as he is waiting to be let into the building.
Here, we can see Tim as he is waiting to be let into the building.
09/06: M9 Clarification (UK stock)
The Snom M9 isn't launched in the UK yet. Expected in a few weeks.
If anybody in the UK reckons they have M9s in stock then:
Are few (less than 5) people in the UK have been testing EU versions of the product, but these are strictly not for resale.
We've had the product on order for over 6 months now (there have been a few delays) we'll have UK stock from the first shipments out of Snom in Germany. As a reseller, you should always makesure you buy product from a Snom Certified Distributor (of which there are only two in UK).
So please can you tell me who has told you they have product in already?
I trust this clarifies, and please let me now if I can help further.
If anybody in the UK reckons they have M9s in stock then:
- They are grey importing EU versions into the UK ( so no UK plug, warranty or access to UK service centres)
- They are having you on. (this seems to be a common trick of etailers to get pre-orders on product)
Are few (less than 5) people in the UK have been testing EU versions of the product, but these are strictly not for resale.
We've had the product on order for over 6 months now (there have been a few delays) we'll have UK stock from the first shipments out of Snom in Germany. As a reseller, you should always makesure you buy product from a Snom Certified Distributor (of which there are only two in UK).
So please can you tell me who has told you they have product in already?
I trust this clarifies, and please let me now if I can help further.
Tesco will be phasing out its VoIP service, provided by Freshtel over the next few weeks. The service will be closed down completely on the 27th April 2010.
Tesco offer Gigaset handsets to their UK customers when signing up to use their VoIP service. These phones are locked to the Tesco/Freshtel service.
As ProVu are the UK Distributor for Gigaset VoIP Products, we've been speaking with them to find out how we can help all Tesco customers who currently have a Gigaset DECT phone, which they cannot currently use with another VoIP provider.
Gigaset have supplied ProVu with a simple document instructing you how to unlock your phone, so that it can be used with an alternate VoIP account from an ITSP or with your PBX.
For instructions on how, please just visit: http://gigaset.me.uk/
Tesco offer Gigaset handsets to their UK customers when signing up to use their VoIP service. These phones are locked to the Tesco/Freshtel service.
As ProVu are the UK Distributor for Gigaset VoIP Products, we've been speaking with them to find out how we can help all Tesco customers who currently have a Gigaset DECT phone, which they cannot currently use with another VoIP provider.
Gigaset have supplied ProVu with a simple document instructing you how to unlock your phone, so that it can be used with an alternate VoIP account from an ITSP or with your PBX.
For instructions on how, please just visit: http://gigaset.me.uk/
11/02: Portable IP Telephone
Question:
I hope you can help, last month I bought a Snom370 telephone through yourselves, and wondered if you have a SIP enabled portable telephone as an available option ? We have a team who walk between buildings covering up to 100 sq.meters. We have already tried the Snom M3, but this does not have a far enough reach from the base station.
You could try a Snom M3 Repeater. This will extend the range. If you can arrange the base station in the middle, and repeaters around in a circle then you can cover a huge area. Calls hand over between repeaters as you walk.
http://www.provu.co.uk/dect_repeater.html
Other option is something like a Gigaset S685. The handsets have a `best base` feature where you can register a handset to more than one base station. You need to be a little bit clever with setting up SIP accounts. Each handset needs a SIP account for each base. These then have to be setup to all ring together. This solution does not allow handover while calls are in progress.
A long term option would be the Snom M9 phone. A roaming feature is in the roadmap for this phone, but probably at least 1 year away from launch.
See www.provu.co.uk/snom-m9-dect.html
25/11: Snom - Custom Ringtones
You might like a change from Snom's default ringtones. If so, why not give our Ringtone Generator a go. It's easy to use and you can have some great new ringtones in no time!
In addition, we can even host the ringtone for you, so it's simples!
In addition, we can even host the ringtone for you, so it's simples!
We've brought you news of all the goings on at the Berlin Snom 870 launch party. Taking many pictures and videos to capture the party atmosphere, including the Venusbrass brand in celebration of this latest touch screen technology.
It looks like we weren't the only ones who were snap happy :) A German VoIP reseller magazine called 'Dealers Only' was also there to report on the goings on.
Have a look at Tim's mug shot, taken during a gossip with Michael Knieling, Chairman at Snom Technology AG. My German isn't the best but for those of you who can translate, the article should contain some interesting stuff!
It looks like we weren't the only ones who were snap happy :) A German VoIP reseller magazine called 'Dealers Only' was also there to report on the goings on.
Have a look at Tim's mug shot, taken during a gossip with Michael Knieling, Chairman at Snom Technology AG. My German isn't the best but for those of you who can translate, the article should contain some interesting stuff!
