Category: General
Posted by: chriswright
The following guide shows how to connect a Plantronics CS520 (This will also apply to the other headsets in the CS500 series) headset to the Mitel 6865i desk phone to allow EHS functionality (the making and hanging up of calls via the headset button).

As well as the CS520 headset and the 6865i phone you will also need a Plantronics APS-11 EHS Cable.

1) Connect the APS-11 cable to the back of the CS520 stand, using the end of the cable that has both an RJ45 connector and a 3.5mm jack connector. Both connectors should be plugged in to the respective ports on the back of the stand.

2) Plug the other end of the APS-11 cable into the RJ45 socket on the back of the Mitel phone, you will need to remove the plastic spacer clip from the socket on the phone in order for it to fit. Please refer to the user manual for help with this.

3) Finally, you need to change some settings on the Mitel phone to enable the EHS functionality. Make the following changes via the menu on the handset itself (press the button with the gear icon to open the menu):

i) Go to Preferences - Set Audio - Audio Mode. Select Headset from the list and press the tick button to confirm.

ii) Go to Preferences - Set Audio - DHSG. Select the "DHSG is On" option and press the tick button to confirm.

That's it! The headset should now be able to make and receive calls using the EHS functionality.

If you have purchased these products from Provu, and can not get this to work, please contact our support team at and we will be happy to help!

19/05/2015: Shipping options

Category: General
Posted by: Tim

Shipping Improvements

Today we have updated the order form in prosys for our trade customers. We now have some more flexible shipping options.

There are 2 main changes.

Automatic pricing for exotic destinations

Ireland, Northern Ireland, Scottish Highlands and Islands, Channel Islands, Isle of Man and Isle of Wight.

The order form will now correctly price shipments to all of the above destinations on APC, DPD and Parcelforce.

If you have a larger consignment going to these destinations, then it is worth giving our sales office call to check if we can get a better quote.


We now offer DPD as an alternative shipping option.

We have used APC as our primary UK courier for many years. They offer a really good service and good systems integration.

But we had some customers who wanted an alternative option.

DPD offer:
- an SMS with a 1 hour delivery window
- Competitive prices to Ireland, Northern Ireland, Scotland and Isle of Man on a 2 day service.
- More detailed online tracking.

Things to note:
1) Cut off for DPD is 3pm. APC is 5pm.
2) DPD not so price competitive on larger shipments.

Category: General
Posted by: kate
ProVu and Sangoma are joining forces to deliver a 3 part series of webinars that will explain the benefits and importance of deploying SBCs with any VoIP installation.

  • Part 1: Tuesday 19th May 2015 @ 15:00 GMT+1 (London)
    Introduction: What is an SBC?
    Will provide an introduction to SBCs explaining what it does and why it is important.

  • Part 2: Tuesday 27th May 2015 @ 15:00 GMT+1 (London)
    SBC Use Cases
    Will look at some typical use cases and the various different requirements.

  • Part 3: Tuesday 2nd June 2015 @ 15:00 GMT+1 (London)
    Sangoma SBC Configuration
    Will look in detail at the deployment requirements and a walk through the configuration.

Win a Sangoma SBC
For all those that register and attend all 3 webinars Sangoma will be entering each name in to a draw to win a FREE Sangoma SBC. The draw will be made after the last webinar, ProVu will contact the winner directly to arrange delivery.

Register Now
Category: General
Posted by: kate

ProVu Webinar: Introduction to Bria Stretto
13th May 2015 at 14:00 and 21st May at 11:00

We will be holding two webinars for our resellers to find on more about CounterPath's Bria Stretto SaaS.

Find out more information about the Webinar and register to join us by visiting: Introduction to Bria Stretto SaaS
Category: General
Posted by: kate

We are pleased to announce the new Gigaset pro T-series range of PBX systems which are now in stock at ProVu. There are two new models, the T440 PRO PBX which supports 2 to 100 seats and the T640 PRO PBX supporting larger companies for up to 250 seats.

These are all-in-one communication platform based on a flat license model and offer:

  • Personalised user interface for call maintenance on mobile, tablet or any web enabled device
  • Personal voicemail and auto-attendant
  • Embedded queuing, conference and fax server
  • Simple deployment of Gigaset pro devices

Register for a demonstration:
Gigaset will be travelling the country over the next few weeks and are keen to hear from interested resellers who would like a demonstration. You can let us know if you would like a demonstration by sending us an email to
Category: General
Posted by: anna
As you are aware the A510H has gone end of life and until the replacement A540H arrives we have fantastic offers on the C430H and N300IP bundles as well as on the individual handset.

Until the end of May only you can buy the N300IP and C430H bundles at the same price as the N300IP and A510H bundles. You can also buy the C430H individually at a reduced price.

If you would like more information on pricing please don't hesitate to give us a call, alternatively you can view the reduced pricing on ProSys.

We hope that you will be able to take advantage of this excellent offer while we await delivery of the new A540H handsets.

23/04/2015: What is an SBC?

Category: General
Posted by: kate
Sangoma have created a great simple to understand video that summarises what Session Border Controllers do and why they are so important to help protect both our voice and data networks.

Find out more about Sangoma's range of SBCs.
Category: General
Posted by: anna
We are excited to announce that ProVu has been shortlisted as a finalist at this year's Comms Dealer Sales Awards in the 'Distributor Channel Account Team of the Year' category.

This is a great honour in which we thank all our staff and customers for making ProVu what it has become today.
Category: General
Posted by: anna

You may recall from one of our previous blog posts that ProVu have been nominated again for the Comms Business Distributor of the year award 2015. We were delighted to have won this award in 2014 and would love to win it this year but we need your help as the winner is determined from customer votes.

If you have been happy with the service and support you have received from us over the last 12 months we would be really grateful if you could register your vote for ProVu at the link below. It is a very straight forward process and will take just a few minutes. You will need to register yourself first and then it is a simple matter of registering your vote for ProVu.

Vote here

We really appreciate all your business over the last 12 months and hope that you will be able to find the time to register your vote for ProVu.
Category: General
Posted by: matthew

This is a video showing us at ProVu drowning the Gigaset R630H just to see if it can actually survive under water whilst on a call. It turns out it can survive underwater which is great!

I wouldn't recommend trying this as I can't guarantee that it won't break so please don't try this at home!