Yealink T2x & T4x phones on 3CX – Firmware upgrade issues.

You may have recently noticed that some of your Yealink T2x & T4x series devices in use on your 3CX platform have been telling you that the FW version is no longer supported and you need to upgrade.

Yet when you try and upgrade using the 3CX fw upgrade feature it fails. The phone appears to start the upgrade but then reboots and does not upgrade.

The problem specifically is an earlier FW version that users were prompted to upgrade to.

The version in question is xx.83.0.55.

Something broke FW upgrading in this version and phones that found themselves on this version are no longer able to upgrade directly to the latest recommended 3CX FW version.

The fix for this is to manually upgrade the phones to an intermediary version xx.84.0.35 that fixes the FW upgrade issue.

Worth noting that it should also be possible to provision this upgrade to the phones.

After this upgrade the phones will be able to upgrade normally using the 3CX platform.

Helpfully, 3CX have published some guides on how to do this and where you can find the required FW files.

You can find these guides here…..

https://www.3cx.com/sip-phones/yealink-t20p-t22p-t26p-t28p/

https://www.3cx.com/sip-phones/yealink-t4-series/#h.7ls0w5vyhlnd

If for any reason you are unable to perform this upgrade manually, let us know, and we may be able to assist you in provisioning this upgrade to your devices.

Christmas 2019 Opening and Shipping Times

With Christmas quickly approaching, we would like to share our shipping and opening times over the festive season. This year will be offering delivery options via APC.

Opening times

Day Opening Hours
Christmas Eve 9:00-13:00
Christmas Day Closed
Boxing Day Closed
Friday 27th 10:00-16:00
Monday 30th 10:00-16:00
New Year’s Eve 10:00-16:00
New Year’s Day Closed
Thursday 2nd Jan Open as Usual


Delivery times

Order APC Cut off APC Delivery
23rd December 16:45 24th*/30th December
24th December No Collection 30th December
27th December 15:00 30th December
30th December 15:00 2nd January
31st December No collection 2nd January*
2nd January 16:45 3rd January

*For Delivery on Christmas Eve, you will need to select an AM priority service. No deliveries will be made to addresses in Scotland on 2nd January due to public bank holiday.

For customers wishing to book with DPD, please be aware that the last collection date before Christmas will be the 23rd December. Orders collected on this date will be delivered on the 27th December, the next available collection date after this will be 2nd January.

If you or your customers’ premises will be closing over the Christmas period, let us know and we can adjust the shipping dates of your orders accordingly – this will help to avoid any unnecessary delays that may be caused by attempted deliveries while you’re closed.

Please note: Throughout the Christmas period, we will be operating a ‘best endeavour service’, therefore collection and delivery times may vary. If it is important that your orders are received on a specific day we would recommend considering a priority service – please contact a member of our team to discuss your requirements.

Treat yourself this Christmas

Christmas has come early this year! The folks over at Sennheiser are offering you an incredible deal, whereby Provu Resellers can save a massive up to 50% off RRP on all of our Sennheiser headphones/headsets! So whether you fancy bagging yourself a new headset or are looking to upgrade your employees kit, upgrade your audio with the gift of Sennheiser. Contact us to place your order.

A Good Ol’ Fashioned Lift and Shift

On the 30th November, the ProVu team took part in a good ol’ fashioned lift and shift. Moving the contents of our current warehouse up to the new warehouse, a short way up the road from our main offices. This will give us the much needed space to house more products and also make it easier for deliveries and collections as the new warehouse comes with its own yard and car parking spaces for ProVu visitors.

Off the wagon

The Team spent the early morning packaging and palleting up the last remains of the warehouse after doing small pieces throughout the week. It was then loaded into trucks to be taken round to the new warehouse where they were placed into their new position. It took a lot of work but with all hands on deck, our team managed to move our entire warehouse in just one day!

The new warehouse will house all of our stock in one easy to manage space, and accomodate our continued plans for growth, which I’m sure we will fill in no time with our ever expanding list of products!

  • Out of the old…
  • …and into the new

The space we have vacated in our original warehouse will soon be converted into further offices and meeting rooms, to accomodate our growth and support the expansion of our sister company, Alliot Technologies LTD. This is proof that ProVu is ever expanding and growing stronger as we close off yet another historic year.

If you haven’t done so already, like, follow and subscribe to our Facebook , Twitter, YouTube and Linkedin channels to stay up to date with all our adventures moving forward into 2020.

Grab a free Snom Conference Phone with our latest offer!

On our lead up to Christmas, we have teamed up with Snom to bring you an early Christmas saving. Available from the 2nd December the 31st December, we’re giving you the opportunity to receive a free C520 Conference Phone when you buy 8 D712 handsets! Offering a great starter package for small businesses, this deal is a great opportunity to add conferencing to you partners’ solutions.

The D712 IP desk phone, which is a future-proof replacement to the popular Snom D710. As the entry level phone to the D7 series, boasts support of up to 4 SIP accounts and features a 4-line black and white backlit graphical display with 5 configurable function keys with LEDs and an upgraded IPv6 support. Plus, with Snom’s superior HD audio quality, the D712 is ideal for everyday business use.

Discover the Snom D712

But that’s not all in the offer. If you order 8 of the D712 handsets, you get a free C520 IP Conference phone. The C520 is a stylish and useful conferencing solution, packed with features. It gives the flexibility to expand the conference area using wireless DECT microphones which are included and optional hands-free devices. Making the C520 ideal for conferences and companies of all sizes.

Find out more about the Snom C520

To discuss your Snom solutions with a member of the ProVu team and to learn how the D712/C520 package could benefit your business please call 01484 840048

Black Friday Sale 2019

We’re giving ProVu resellers early access to our Black Friday Offers! Available until Monday 2nd December, you can save an additional 10% on all clearance items.

With products from some of the world’s leading manufacturers, there’s plenty to choose from, simply call us on 01484 840048 or email contact@provu.co.uk to place your order, but hurry, once it’s gone, it’s gone! Additional 10% discount will be applied at the checkout.

Click here to view our Clearance items

Corded-Cordless Communication with Yealink

Did you know you can now benefit from both corded and cordless communication with Yealink’s new T5 Series of IP desk phones? Simply connect a DD10K DECT dongle to any of the T53W, T54W or the T57W desk phones to transform it into a multi-function device, acting as both a desk phone and DECT base station with support for up to 4 DECT handsets.

Adding increased mobility by combining both fixed line and DECT to your solutions offers a range of benefits to users in a number of applications. Whether you’re looking for flexibility, or a low-cost option for your customers, Yealink’s corded-cordless offering is easy to deploy, simply connect the DD10K DECT dongle to the USB port on your handset and away you go – No complex technical operations or installation of messy cables required!

Possible Use Cases

Case 1 – Retail/Small Office/Warehouse
Ideal for retail, small office and warehouses, the T5 corded-cordless solution enables a group of staff to share one phone system. With one fixed T5 desk phone, perhaps on a reception desk, additional members of staff can benefit from the use of a DECT phone to make and take calls when they are on the move.

Case 2 – Senior Executive Office
Give Senior Executives the best of both worlds, they can benefit from having a fixed desk phone on their desk and a DECT phone which can be seamlessly switched between when they need to leave their desk. Additional members of staff can then also benefit by connecting a DECT handset to the T5 desk phone come base station.

20th Anniversary Offer

Join in the celebrations with our exclusive Yealink 20th Anniversary Offer! Available until the end of December 2019, you can save 20% off the standard trade price on our exclusive bundle which consists of a T54W, DD10K DECT Dongle and W53H DECT handset. To place your order simply call 01484 840048 or email contact@provu.co.uk.

Offer product code: T54W-DD10K-W53H

Save 20% with our Yealink 20th Anniversary Offer

2019 has been a big year for ProVu and as we edge towards the end of our 20th Anniversary celebrations we’re delighted to announce that we’ve teamed with Yealink to offer you an exclusive promotion which is sure to see the year end with a bang!

With up to 20% off the standard trade price, and a huge 53% off the RRP, you can now purchase the Yealink T54W with the DD10K DECT Dongle and a W53H DECT handset for a special, significantly reduced price of £133.00 (offer available until 31/12/2019).

Ideal for deployment in any workspace, with the DD10K DECT dongle, the T54W is transformed into a multi-function device by doubling up as both an IP desk phone and DECT base for the W53H handset to connect to.

Join in the celebrations and order your bundle by using the following partcode: T54W-DD10K-W53H

provu cake

NFR Offer

Don’t forget, there’s also still time to try out Yealink’s latest CP and T5 series devices with their NFR* models. Available one of each model per company, simply get in touch to place your order.

Find out more about Yealink’s NFR Offers

*NFR offer available to companies who have yet to purchase a T5 or CP device.

NEW Snom Multicell – Revolutionise your DECT Offering

Discover a multicell system with a difference with Snom’s latest innovation. Offering support for up to 4,000 base stations and up to 16,000 DECT handsets, the new Snom M900 offers huge potential for future scalability while offering some unique functionalities including the option to add Bluetooth low energy beacons for asset/device tracking.

Compatible with all existing Snom DECT handsets (excluding the Snom M15), there are also 3 new DECT handsets to choose from:

Snom M70

  • Ruggedised handset
  • Ideal for people working in offices, warehouses, retail and/or outdoor premises
  • Integrated Bluetooth tag for device tracking
  • Programmable alarm button
 Snom M80

  • IP65 rated ruggedised handset
  • Ideal for workers in exposed environments such as warehouses & construction sites
  • Integrated Bluetooth tag for device tracking
  • Programmable alarm button
 Snom M90

  • Specially designed for use in clinical environments
  • Features a special antibacterial housing
  • IP65 rated
  • Integrated Bluetooth tag for device tracking
  • Programmable alarm button
NFR Offer

Why not test this new revolutionary system for yourself with our introductory NFR offer? Available until 31/12/2019, you can purchase one of each of the above devices at the following reduced prices*:

  • M900 DECT Base Station: £170.24
  • M90 DECT Handset: £211.93
  • M80 DECT Handset: £138.28
  • M70 DECT Handset: £85.92

*Offer limited to one of each device per company.

One week until Comms Vision 2019 beGINS

We’ll be heading to Gleneagles next week for the annual Comms Vision event. With two days of unique insights and a comprehensive conference programme, we’re looking forward to sponsoring the event for the third consecutive year and networking with Channel Leaders.

Keeping true to our roots, we will be bringing some of Yorkshire’s finest liqueurs with us. If you are attending the event, be sure to stop by and meet with our MD, Darren and Sales Director, Craig for a tipple which will be sure to warm you from the elements!