See What 3CX V16 Has In Store


Having launched last month, 3CX’s new V16 offers a host of new features and benefits, some of which we think add great value.

So, What’s New?

Innovative Call Centre Features

3CX has completely revamped its call centre module by introducing the following features:

  • Skill-based routing distributes calls based on the individual agent skill
  • With CRM integration, V16 can retrieve customer details and journal calls from popular CRM systems and databases
  • Improved call recording management which enables:
    • Advanced search
    • Call transcription
    • Archive call recording to FTP or Google Drive
Live Chat & Talk and Team Communications

3CX Live Chat & Talk comes as a WordPress plugin for easy installation or can be added to any website via script and enables website visitors to either ‘click to chat’ or ‘click to talk to an agent’ directly from their computer.

With seamless Office 365 integration, contacts and their status are synced in real time, enabling easy team communications from a 3CX extension.
Simplified Management

V16 makes the admin’s role easier with:

  • Multi instance manager, enabling you to manage all of your 3CX deployments from the reseller portal.
  • Enhanced security features including console restriction.
  • Remove the need for downloads and access 3CX from your web browser.

View full list of 3CX features and compare by licence type

Plug & Play Routers from ProVu

Ship routers ready to plug & play with ProVu!

Thanks to our TR-069 Router Provisioning & Management you can save time and money by shipping routers direct to your customers ready to work automatically out-of-the-box!

How it works…

Key Benefits Include:

Save time & money by removing the need for an engineer to configure routers on site.
Remotely edit device settings at a time that is convenient for you and your customers.
Avoid additional shipping charges by having items delivered direct to site ready to work out-of-the-box.

Try it out for FREE!

Try our Router Provisioning and Management for free on your first provisioned router. We’ll work with you to create your own personalised provisioning template free of charge and have you up and running in no time. You’ll then have the flexibility to apply your template to router orders as and when you like. Call us on 01484 840048 or email contact@provu.co.uk to get started.

Find out more about Plug & Play Routers

Cisco Re-Direction Service (EDOS) Outage

14:40 BST:

We are aware that Cisco currently have a fault with their re-direction service for MPP phones.

This is currently affecting provisioning for any phones in the “CP” range that we sell.

As of this time, we do not have an ETA on a fix from Cisco but are assured that they are working on it.

This will only affect new phones being provisioned or phones that are factory reset.

Please keep checking here for updates.

9th April 09:00 BST:

Cisco emailed overnight at approx 10pm UK time to say that the service is now fully restored.

3CX Part Code/Ordering Guide

There are lots of different 3CX licences available and you’ll need to make sure you order the right system for your customer depending on whether they would like a subscription or perpetual licence, the number of users they have and what features they require.

The list of licence part codes looks long but really they are quite simple. We’ve put this quick reference guide together to help you to quickly pick out the correct part code for your install.

Please note, that from November 2020 new perpetual Standard and Professional licences are no longer available to purchase and therefore the list below has been updated to reflect this change.

Annual Subscription Licences

Users STD PRO ENT New licence part code Annual renewal part code
4 Yes Free 3CXPSSPLA12M4R
8 Yes Free 3CXPSSPLA12M8R
16 Yes 3CXPSSPLA12M16 3CXPSSPLA12M16R
24 Yes 3CXPSSPLA12M24 3CXPSSPLA12M24R
32 Yes 3CXPSSPLA12M32 3CXPSSPLA12M32R
48 Yes 3CXPSSPLA12M48 3CXPSSPLA12M48R
64 Yes 3CXPSSPLA12M64 3CXPSSPLA12M64R
96 Yes 3CXPSSPLA12M96 3CXPSSPLA12M96R
128 Yes 3CXPSSPLA12M128 3CXPSSPLA12M128R
192 Yes 3CXPSSPLA12M192 3CXPSSPLA12M192R
256 Yes 3CXPSSPLA12M256 3CXPSSPLA12M256R
512 Yes 3CXPSSPLA12M512 3CXPSSPLA12M512R
1024 Yes 3CXPSSPLA12M1K 3CXPSSPLA12M1KR
4 Yes 3CXPSPROFSPLA12M4 3CXPSPROFSPLA12M4R
8 Yes 3CXPSPROFSPLA12M8 3CXPSPROFSPLA12M8R
16 Yes 3CXPSPROFSPLA12M16 3CXPSPROFSPLA12M16R
24 Yes 3CXPSPROFSPLA12M24 3CXPSPROFSPLA12M24R
32 Yes 3CXPSPROFSPLA12M32 3CXPSPROFSPLA12M32R
48 Yes 3CXPSPROFSPLA12M48 3CXPSPROFSPLA12M48R
64 Yes 3CXPSPROFSPLA12M64 3CXPSPROFSPLA12M64R
96 Yes 3CXPSPROFSPLA12M96 3CXPSPROFSPLA12M96R
128 Yes 3CXPSPROFSPLA12M128 3CXPSPROFSPLA12M128R
192 Yes 3CXPSPROFSPLA12M192 3CXPSPROFSPLA12M192R
256 Yes 3CXPSPROFSPLA12M256 3CXPSPROFSPLA12M256R
512 Yes 3CXPSPROFSPLA12M512 3CXPSPROFSPLA12M512R
1024 Yes 3CXPSPROFSPLA12M1K 3CXPSPROFSPLA12M1KR
4 Yes 3CXPSPROFENTSPLA12M4 3CXPSPROFENTSPLA12M4R
8 Yes 3CXPSPROFENTSPLA12M8 3CXPSPROFENTSPLA12M8R
16 Yes 3CXPSPROFENTSPLA12M16 3CXPSPROFENTSPLA12M16R
24 Yes 3CXPSPROFENTSPLA12M24 3CXPSPROFENTSPLA12M24R
32 Yes 3CXPSPROFENTSPLA12M32 3CXPSPROFENTSPLA12M32R
48 Yes 3CXPSPROFENTSPLA12M48 3CXPSPROFENTSPLA12M48R
64 Yes 3CXPSPROFENTSPLA12M64 3CXPSPROFENTSPLA12M64R
96 Yes 3CXPSPROFENTSPLA12M96 3CXPSPROFENTSPLA12M96R
128 Yes 3CXPSPROFENTSPLA12M128 3CXPSPROFENTSPLA12M128R
192 Yes 3CXPSPROFENTSPLA12M192 3CXPSPROFENTSPLA12M192R
256 Yes 3CXPSPROFENTSPLA12M256 3CXPSPROFENTSPLA12M256R
512 Yes 3CXPSPROFENTSPLA12M512 3CXPSPROFENTSPLA12M512R
1024 Yes 3CXPSPROFENTSPLA12M1K 3CXPSPROFENTSPLA12M1KR

Perpetual Licences

Users STD PRO ENT New licence part code Maintenance renewal part code
4 Yes – Not available – 3CXPSM-PS4
8 Yes – Not available – 3CXPSM-PS8
16 Yes – Not available – 3CXPSM-PS16
32 Yes – Not available – 3CXPSM-PS32
64 Yes – Not available – 3CXPSM-PS64
128 Yes – Not available – 3CXPSM-PS128
256 Yes – Not available – 3CXPSM-PS256
512 Yes – Not available – 3CXPSM-PS512
1024 Yes – Not available – 3CXPSM-PS1K
4 Yes – Not available – 3CXPSM-PSPROF4
8 Yes – Not available – 3CXPSM-PSPROF8
16 Yes – Not available – 3CXPSM-PSPROF16
32 Yes – Not available – 3CXPSM-PSPROF32
64 Yes – Not available – 3CXPSM-PSPROF64
128 Yes – Not available – 3CXPSM-PSPROF128
256 Yes – Not available – 3CXPSM-PSPROF256
512 Yes – Not available – 3CXPSM-PSPROF512
1024 Yes – Not available – 3CXPSM-PSPROF1K
4 Yes – Not available – 3CXPSM-PSPROFENT4
8 Yes – Not available – 3CXPSM-PSPROFENT8
16 Yes 3CXPSPROFENT16 3CXPSM-PSPROFENT16
32 Yes 3CXPSPROFENT32 3CXPSM-PSPROFENT32
64 Yes 3CXPSPROFENT64 3CXPSM-PSPROFENT64
128 Yes 3CXPSPROFENT128 3CXPSM-PSPROFENT128
256 Yes 3CXPSPROFENT256 3CXPSM-PSPROFENT256
512 Yes 3CXPSPROFENT512 3CXPSM-PSPROFENT512
1024 Yes 3CXPSPROFENT1K 3CXPSM-PSPROFENT1K

Algo Webinar – An Introduction to IP Paging & Alerting Endpoints

Algo’s IP paging and alerting devices offer a great cross selling opportunity to new or existing IP solutions. With compatibility across a wide variety of manufacturers, Algo devices can be easily integrated to add additional functionalities such as loud ringing, visual alerts or even scheduled announcements.

Interested in finding out more? We invite you to join our upcoming webinar, Algo – An Introduction to IP Paging and Alerting Endpoints on Thursday 25th April at 11 am when we will be covering the Algo range and how you could add further value to your IP offering.

Register Now to Join the Webinar

What’s New? 3CX V16 & Pricing

With less than a week to go until the launch of 3CX’s V16, 3CX are inviting partners to join their Live Launch Session at 15:00 on Wednesday 27th March, simply head over to their YouTube Channel on Wednesday to find out more about the much anticipated version update.

New Pricing

As part of their revamp, 3CX implemented a new pricing structure last week. The new pricing saw reductions of up to 40%, making many licences become more competitively priced. Please note, however, the pricing of some perpetual licences has now increased.

4 & 8 Seat Licences

Licences for anything below 16 sc are now only available as annual licences. Customers who currently have 4 and 8 sc licences on a perpetual basis can continue to renew their maintenance or upgrade to 16 sc.

Automatic Updates

In order to maintain the same license features on V16 commercial standard keys will be upgraded to professional. If you do not wish to upgrade to V16 or to be upgraded to a professional licence, please disable automatic updates on the PBX now.

If you would like to speak to a member of our team about 3CX and how these changes may affect you, please call 01484 840048 or email contact@provu.co.uk.

Yealink Present ProVu with Distribution Award

We’re delighted to have received a prestigious Distributor Award from Yealink. Having achieved a record year of Yealink distribution in 2018, the award acknowledges our business leadership and outstanding commitment to customer satisfaction.

Commenting on our success, our Sales Director, Craig Herrett said, “The entire ProVu team has worked incredibly hard to grow our Yealink sales over the past 12 months, we are constantly looking for new ideas to support the growth of our customers’ businesses through the delivery of our value added services; our partners play a fundamental part in the delivery of this.

“We are very proud to receive such recognition for our efforts and look forward to further developing our relationship with Yealink in the future.”

Speaking about their decision to present us with the award, Yealink’s European Sales Director, Rachel Huang told us, “As a trusted distribution partner, ProVu has developed a very close working relationship with Yealink. Together, we have both added great value to customers by supplying them with great products and service. In this process, the ProVu team made a great contribution with their wealth of experience and professional technique in the VoIP market.”

Introducing Cisco’s New ATAs

Thanks to our Master Reseller status, we are delighted introduce two new Analogue Telephone Adaptors to the Cisco Multiplatform range. Used to convert traditional telephone, fax, and overhead paging communication equipment into IP devices, both the ATA 191 and ATA 192 offer a great cost-effective solution, enabling users to protect and extend their existing systems without the need for major investment.

Cisco ATA 191


2 x FXS ports

1 x 10/100 Ethernet ports

Cisco ATA 192


2 x FXS ports

Integrated high-performance router

Pricing and stock information can be viewed on our reseller portal, ProSys.

What’s New? 3CX Standard & Free Licences

As you may be aware, 3CX are changing their free and standard licences as of 1st April 2019. In order to help you prepare for these changes, we will be putting together a series of blogs which will break down the changes for you.

Changes to Standard Licences:

As part of the revamp, some features are being removed from Standard licences, these include:

  • Call recording
  • Call reporting
  • Queues
  • Office 365 Integration
  • Bridges

These features will remain available on Pro and Enterprise level licences. If you are already on a paid version of the Standard licence and still have valid maintenance you do not need to do anything, your licences will be upgraded to Pro free of charge for the remainder of the licence contract. Following the licence duration, you will need to renew your licence via Pro maintenance to maintain these features.

Changes to Free Version

All free licences downloaded from 3CX’s website after 1st April 2019 will be a V16 Pro annual licence. This licence will be valid for 40 days from the initial activation date. Following this, the licence key will then revert to a standard licence unless it is upgraded.

ProVu can also now help you source a proof of concept key for any licence for 30 days. Simply contact our sales team to discuss your projects and organise a free trial key.

New Licence Sizes

There are a number of new licence sizes coming to annual licences (only), giving you even more options to cater for customers whose requirements fall somewhere in between, these include:

  • 24 SC
  • 48 SC
  • 96 SC
  • 192 SC

To discuss any of the above information with a member of our team please call 01484 840048 or email contact@provu.co.uk.