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ProSys

The Power of ProSys

You may have seen our reseller portal ProSys, but did you know it can do a lot more than just place orders and check stock? With a range of exceptional features and benefits, ProSys gives you access to a suite of tools tailored to streamline your operations and enhance your customer’s experience.

Explore the Remarkable Features and Benefits of ProSys:

Simplified Order Placement:
ProSys Ordering provides you with a swift and convenient method for placing orders directly onto the ProVu despatch system, which can be conveniently drop-shipped next-day directly to your customer. You can even add additions like branded despatch notes, marketing flyers and more. Enjoy a seamless ordering process, reduced shipping charges and no minimum order quantity, ensuring your orders are processed efficiently and with ease.
Seamless Deployment:
With Automatic Provisioning, you can set up personalised provisioning templates, and ship hardware directly to your customers. Upon connection, devices will work automatically straight out of the box. Say goodbye to complex setup processes and welcome a hassle-free experience for both you and your customers. We can even provision specific settings such as BLF keys for you, simplifying the process even further.
Complete Device Control:
By registering phones/routers to the ProSys provisioning platform, you unlock the power of ProSys Management. This tool enables your support staff to have a comprehensive view of your entire deployment of phones and routers. Enjoy features such as:
  • Monitoring deployed devices
  • Efficient search capabilities based on MAC address, extension numbers (phones), or PPP user details (routers)
  • Easy editing of settings, including SIP usernames, passwords, and basic configurations
  • Customisation of TR-069 enabled settings in deployed routers
  • Flexible configuration settings editing for deployed phones
  • Controlled firmware upgrades to ensure stability
  • Detailed device status and error logs
  • Maintaining a record of firmware updates

We can also adopt devices that have been purchased elsewhere. Simply submit an adoption request inside ProSys Management for it to be added to your management profile. Don’t have an account? Sign up today!

*router management currently available on DrayTek and Techicolor routers
Seamless Integration:
ProSys Integration tools empower you to sync vital information such as real-time pricing, stock availability, images, and datasheets for all the products we supply directly to your website or customer portal. Utilising our API tool enables your customers to place orders via your website, without the need for staff interaction and can be done outside of working hours. Seamlessly feeding into our system where we can drop-ship the order direct to the customer site.

Use one or all the tools ProSys offers at your leisure for whichever part of your business you need us, get started with ProSys today! With access to a range of tools and benefits including our new free marketing collateral, available exclusively to ProSys users.

Find out more about ProSys

Get started with ProSys
Eager to hear more?
Register today for our upcoming webinar on 3rd October when Senior Technical Sales Executive, Jason Pryke and Senior Technical Support Engineer, Jordan Carr will be sharing the key benefits and features of ProSys and giving you the latest updates which our development team have been hard at work to make your life just that little bit easier. We hope you can join us!

Find Out More & Register
Got an idea or can’t see the tool that you need?

We are continuously striving to enhance our services and ensure that you receive maximum benefits from ProSys. Please feel free to contact our team if you feel that there is something missing from ProSys that could help your business. We are open to your suggestions and ideas, be it a new tool or service that can bring more value to your business.

At ProVu, our mission is to provide you with tools that enhance your efficiency and customer satisfaction. Sign up for ProSys today or if you have any questions, please feel free to contact our dedicated team at 01484 840048 or email contact@provu.co.uk.

Have you thought about adoption?

Did you know that we can adopt your devices to integrate with our online partner portal, ProSys? This service is available across all major brands for just £5 per successful adoption! Whether you’ve inherited a number of devices from a recent acquisition or merger, or you have deployed devices which were purchased elsewhere. We can help you bring them all together in one place making the ongoing management a simple, pain free process.

This is something we have offered for a long time, but following a couple of recent updates we wanted to share some of the key benefits you could be missing out on.

Why do it yourself when for a small fee we can do it for you!

So, What are these Great New Features?

Glad you asked! To make your new customer onboarding a breeze we have added two additional features:

  • The removal of devices from other suppliers’ redirection accounts, saving you time and money as you don’t have to go between clients and suppliers.
  • For devices originally supplied by ProVu, we can request permission to unlock the device(s) on your behalf (subject to original supplier agreement).

How to Adopt with Ease

Take Control of Your Adopted Devices

Once the adoption is complete, ProSys Management customers are able to remotely view device data, edit device settings, including configuration of Busy Lamp config (BLF)* and perform tasks such as firmware upgrades anytime, anywhere. Contact us today to get started with your device adoptions.

Are you Making the Most of ProSys?

Enjoy everything ProSys can offer you and your business. From management to ordering and provisioning, we have something that can make your life that little bit easier.

Ordering
Get up to date pricing and stock availability in real time 24/7, as well as not having to wait for a sales team member to get back to you. Also benefit from reduced shipping charges and options to brand or white label despatch notes. We can even drop ship direct to your customers with next day delivery with no minimum order quantity.
Provisioning
Reduce the need for your engineers to manually set up devices with ProSys Provisioning. Many devices can be automatically provisioned directly from ProSys, reducing the risk of inputting errors and enabling you to get equipment to your customers faster.  What’s more, customers can receive the devices next day, ready to use straight out of the box.
Management
Reduce your support costs by using ProSys management tool. With access to all your devices in one place, you can see your list of deployed phones & routers as well as the ability to simply edit settings to specific devices. Which means no more site visits or complicated user walkthroughs to manually change device settings, resolving problems faster.
Integration
Automate your ordering processes by integrating your website, client portal or internal CRM with ProSys using our APIs. There’s no need to manually place orders, as these can be fed through directly from your systems, ready for next day delivery. We also give you access to product information, including pricing, availability and images, giving you everything you need to keep your webstore upto date.

Get the most from ProSys

Use one or all the tools ProSys offers at your leisure for whichever part of your business you need us, get started with ProSys today!

If you have any ideas on how to improve ProSys or any ideas that will make the platform more helpful to your needs, please feel free to get in touch. Our technical team are always open to new ideas.

Find out more about ProSys

Get started with ProSys

If you would like more information or would like to try ProSys Phone Management out for yourself please contact us on 01484 840048 or email contact@provu.co.uk

*BLF feature is only available for current models of Snom and Yealink handsets.

NEW BLF Configuration Now Available!

Have you ever wanted to remotely programme your phone’s function keys prior to them arriving on site?

We’re thrilled to share our latest system development with you! Introducing our new BLF configuration service, available exclusively on ProSys.

What does this mean for me?

In ProSys Management, you can now edit the function settings on any Snom or Yealink* phone. This new feature can be used to update busy lamp field settings with information such as extension numbers, contact names and/or areas within a business such as ‘reception’.

It’s as easy as 1, 2, 3

Getting started couldn’t be simpler! On the ProSys Management page, you can specify the settings for your device’s programmable function keys by simply filling in the relevant fields.

Once complete, click ‘Save configuration’ to apply your settings to the associated devices.

Whether you’re about to deploy a large number of phones or would like to remotely update the BLF keys of devices out in the field. Our new service could save you hours of manual work and the costs associated with carrying out site visits.

Try it out for yourself!

In order to access this new service, you will need to become a ProSys Management user. Along with BLF configuration, ProSys Management offers a range of additional features including:

  • The ability to view and monitor all deployed phones
  • Search for phones by MAC address or phone number
  • Edit settings eg. Change SIP username and passwords
  • Manage phone firmware upgrades in a controlled manner
  • Keep logs of phone status and errors
  • Maintain log of firmware updates

Get in touch today to set up a free trial of ProSys Management and discover the future of simplified hardware deployments.

Find out more

Already a ProSys Management user? BLF configuration should automatically show up on your account – What are you waiting for get started today!

Tell us what you’d like to see!

We’re always looking to develop our systems to best suit your needs. If you have any suggestions of how we can add further functionality to our BLF configuration or to any other element of our systems we welcome you to share your thoughts! Simply complete our online feedback form or email support@provu.co.uk.

 

*Additional brands will be added in due course.

Kickstart Your 2023 with Exclusive Fanvil Rebates & Offers

Big Discounts with Fanvil

We’ve teamed up with Fanvil to bring you a new range of offers and promotions to kick-start your 2023. Whatever your plans are for this year, we’re here to help make it your best yet!

In case you missed it, we now offer automatic provisioning across the majority of Fanvil devices. From now until the end of April, we’re offering some exclusive rebates when you purchase Fanvil devices with provisioning. That’s right, we’ll reward you for letting us do the hardwork!

Find out more

Reap the Rewards!

1.

 Simply place your order on ProSys, add the provisioning details to your preferred Fanvil device and we’ll give you 2% back for every £2,000.00* worth of orders you place between now and the 28th February 2023.

2.

 Need a little more time? From now until 31st April 2023, we’ll also give you money back on Fanvil devices purchased through ProSys with provisioning. The more you spend, the more you’ll save.

  • Spend £10,000 = 1% Rebate
  • Spend £20,000 = 2% Rebate
  • Spend £30,000 = 3% Rebate

Set up your Provisioning Template

Create a ProSys Account

Extended Offers!

We’re excited to reveal that Fanvil’s current offers will also be extended until 31st March 2023. Get your hands on the latest WiFi handset and bag yourself a bargain with the V6 Series offers.

Save a huge 33% off RRP on the LINKVIL W611W WiFi phone! Housed in a robust IP67 rated casing, this new cordless handset is ideal for those who wish to benefit from the flexibility of a wireless handset without the need for a base station.

Explore the W611W

Save BIG on the V65 and V67 IP phones! Buy 5 of the V65 phones and receive one for free, simply use the code: V65-5plus1 on ProSys to apply this offer to your orders. Or, for those looking for a more executive level device, we’re offering a 51% discount on the RRP of the V67. With no limits in place, bag yourself a bargain with this exclusive offer.

What’s more, these offers count towards your rebate too, it’s a win-win!

Explore the V65

Discover the V67

Whatever your requirements are in 2023, we’ve got your back. Get in touch today to discuss your projects. Call us on: 01484 840048 or email contact@provu.co.uk.

*Rebates will be paid at the end of the offer period. Only products with provisioning applied will be counted towards any rebates awarded.

**2% rebate on £2000 ends on 28th February 2023. Products purchased in this period will also be counted towards overall figure and are eligible to be used as part of April’s rebate offer.

***W611W and V6 Series offers are available until 31st March 2023 and do not have any quantity restrictions.

***Wi-Fi phone will need to be manually connected to WiFi before provisioning settings are applied.

Fanvil Provisioning? We’ve got your back!

Exciting news! Fanvil provisioning is now here! Available across a range of Fanvil devices. You can now benefit from our renowned zero-touch service all while using the same familiar interface of ProSys provisioning.

Enjoy the same secure service you’re used to across the majority of Fanvil devices. Whether you’re looking to cut costs and ship items direct to site, or perform bulk firmware upgrades from the comfort of your home office. We’ve got your back.

With our automatic provisioning service, you can ship items direct to your customers ready to plug & play. Once deployed, you can then remotely manage your devices, wherever you may be.

Set Up Your Fanvil Provisioning Template!

 

Supported Fanvil Devices


V62

  


V64

  


V65

  


V67
 


X210

  


X210i

  


X3SG

  


X3SP-V2

  


X3SW

  


X3U

  


X4U
 


X5U

  


X7

  


X7A

  


X7C

  


GA10

  


GA11

  


W611W

The Road Ahead

There’s no stopping us! We are working on extending our provisioning service to more Fanvil products. Next in line are the Intercoms and Hotel phones – watch this space for more information coming soon!

Create Your Own Customer Experience

Did you know we offer a range of personalised services to help you deliver the experience you desire? Find out more about how we can help you create a unique customer experience today.

Discover ProVu’s Bespoke Services

You Could be Missing Out!

Did you know, besides our award winning reseller portal, ProSys, ProVu also offers a multitude of services and features you may not be taking full advantage of.


Personalisation

Make your orders your own. Add your own branded marketing inserts or packaging to your orders and even your own logo to selected devices. Let us help fulfil your objectives through every step of the customer journey.

  • Device Printing – Add your own or your customers’ logo to selected devices.
  • Marketing inserts – Customise your delivery with leaflets, install guides, brochures or thank you notes.
  • Branded Packaging – Make your deliveries your own with custom logos and customised packaging, packing tape or unit packaging sleeves.
  • Branded Despatch Notes – Add your own branded letterhead, despatch notes and invoices to your shipment.
  • SIM fulfilment services – Personalise your SIM cards with your own branded packaging and let us take care of the stock, admin and fulfilment.


Education

Boost your skills & understanding for some of the industry’s top brands. Take advantage of our hosted online and in person training courses. With a wide range of topics there is always something that can boost your teams skills.

With specific training courses in

  • 3CX
  • Algo
  • Snom Certified Engineer Programme
  • Gigaset
  • Sangoma Vega Gateways
  • Yealink
  • Mechanical Installation Courses for IP Access Control
  • Mechanical Installation Courses for IP Audio
  • Multi Cell Deployment Training – Radio Mapping
  • Onsite Sales Training


Device set up and installation services

Pick and choose what you need as and when you need it. Choose from pre-installation surveys, installation services & support as well as device management for existing, new and adopted devices.

  • White Label Survey and Installation available for 2N IP Access Control & IP Audio
  • Handset Pairing & White Label Survey and Installation available for DECT
  • Remote Installation of IP Audio / IP Access Control / VoIP Gateways
  • Video Conferencing Solutions & White Label Installation
  • Project Design Consultation, (PCI) Pre-Sale Compatability Investigation & Interoperability Testing
  • Device Management & Provisioning

Explore a full list of our services here

We’ve got your back! While we offer a host of services for you to make the most of if there’s something else that you feel could benefit your business, please feel free to get in touch. Speak to a member of our team today on 01484 840048 or email contact@provu.co.uk to discuss your requirements and how we can help you achieve more!

Stock Shortages? We’ve Got Your Back

Don’t Suffer in silence! While the ongoing global components shortage continues to impact the availability of certain stock lines, our expert team is on hand to help recommend the best alternatives for a fast turnaround.

We have been working closely with our Vendor partners to minimise disruption as best we can and continue bringing you the very best products. While we continue to hold good stock levels for many products, our team are on hand to help you source the best alternatives available should stock levels be low. Who knows you may find a product that works better for you than what you originally asked for! Our team has an extensive knowledge of all of our products and can direct you to alternative options, some of which you may never have thought about before.

Here to Help You

Online Training
Access comprehensive online training from our award winning technical support team on leading brands such as 3CX, Sangoma, 2N, Snom and Gigaset.		 Pre & Post Sales support
Speak to our knowledgeable sales team for both pre and post sales support and make sure you are getting the very best products for your customers.		 ProSys
Sign up and join ProSys, our online portal where you can keep track of all your orders, check stock availability and pricing, as well as set up device provisioning.

Whatever your requirements, we’ve got your back.

To speak with a member of our Sales Team please call 01484 840048 or email contact@provu.co.uk.

ProSys Top 5 Features

Our top 5 features for using ProSys

ProSys offers some features you may not be aware of or maybe you just need a reminder that it can do more than you think! Here are some of our favourite features on how to better use ProSys.

One Stop Shop

Benefit from ProSys’ one stop shop. Get access to 1000s of products from the leading manufacturers of VoIP hardware as well as all the necessary essentials for your installations. ProSys gives you the ability to drop ship orders white-labelled with your branding direct to your customers’ sites
Access real-time product information

Save your web team time by automatically populating product information including descriptions, EAN and real-time stock levels. Plus you can access a feature-rich product image library complete with data sheets and installation manuals.
Custom provisioning templates

Our support team will work with you to create your customised provisioning templates with all the standard provisioning settings you require for your customers hardware. If you have multiple templates, you are able to select the required file when processing your orders along with any device specific configuration.
Remote device management

Update the configuration settings of devices already deployed via ProSys management. Saving you time and money without having to send a technician to site or do confusing customer walk-throughs.
Updated Accounts Information

Link your accounts team directly into ProSys. Giving them access to key account information such as current statements and outstanding invoices. Even credit information including limits, terms as well as balance. This information is also available as an API, to save your team time by feeding the information directly to your accounting software.

What’s more, you are able to request as many ProSys logins you require for your staff. We have a number of access permissions if you require restriction to certain information and features.

Get started with ProSys today and enjoy the benefits!

Want more info, get in touch

ProSys: A History of…

Brief History of the award winning Prosys

ProSys is our award-winning ordering and provisioning system designed and built by our very own in-house development team. Launched in 2006, our ProSys reseller portal sought to make a user friendly, simple web interface system for ordering , provisioning and post-deployment management of Customer-premise equipment (CPE).

 

The Future?

There have been many updates with our ProSys portal and we are always updating and refining this useful tool to bring you the very best.

If you have any ideas on how to improve ProSys or any ideas that will make the platform more helpful to your needs, please feel free to get in touch. Our technical team are always open to new ideas.

If you would like more information or would like to try ProSys Phone Management out for yourself please contact us on 01484 840048 or email contact@provu.co.uk

The 4 Tools of ProSys

The 4 Tools of ProSys

ProSys is made up of 4 distinct tools which have been refined to make the delivery of Customer-premises equipment (CPE) simple; saving you time and money.

Ordering, Provisioning, Management and Integration are the four tools that make up ProSys. With flexibility in mind, ProSys allows you to pick and choose which features your business needs. With no start up or commitment costs, ProSys offers you the choice of which tools are right for you.

Growing year on year and strength to strength, ProSys has seen more businesses integrating it as a key component of their ordering process. Don’t just take our word for it though, take a look at how ProSys users did in 2020.

The 4 Tools

Ordering

Product ordering and selection is effortless with a simple search feature, allowing you to quickly find the products you need and see real-time pricing & availability for each product. ProSys is also able to automatically calculate the appropriate carriage to your chosen address as you build your order.

Even better, ProSys gives you the option to directly drop-ship your orders straight to your customers’ site along with your personalised branded despatch note, where you can include your own company logo and contact details. This means you don’t need a warehouse to house products making life a little bit easier for your business.

Through ProSys Ordering you have access to multiple delivery options from DPD, APC and more, including priority timed service options. Allowing ProSys to offer you a service for every eventuality.

Provisioning

Developed in house the ProSys provisioning platform is an award winning system that works across leading SIP hosted telephony platforms as well as leading brands of IP phones and routers. Allowing you to automatically provision your ordered devices with custom settings and ship them directly to customers. This zero-touch service allows out-of-the-box connectivity, simply power up and connect to the internet, with no manual set-up. ProSys adopts secure client certification methods of provisioning, ensuring the highest level of security for your provisioned devices.

Our support team will work with you to create your customised provisioning templates with all the standard provisioning settings you require for your customers hardware.

For our resellers who already have access to a 3rd Party provisioning platform we are able to simply provision the provisioning server URL on to your devices, so that when they are plugged in for the first time, they are redirected to get all the settings required.

By eliminating the need for manual set ups, ProSys saves you unnecessary set up costs, as well as reducing customer support times. With next day delivery as standard, you and your customers can enjoy the very best, hassle-free experience.

Management

Once devices have been provisioned with ProSys you are able to manage their settings remotely via the management tool. Giving your support staff the ability to view and manage your entire deployment of phones and routers as well as access information such as:

  • View and monitor all deployed phones & routers
  • Search for phones by MAC address or phone number
  • Edit settings eg. change SIP username and passwords
  • Manage phone & router firmware upgrades in a controlled manner
  • Keep logs of phone & router status and errors
  • Maintain log of firmware updates

ProSys also allows you to adopt phones that have been purchased elsewhere. With simple and easy adoption process, we are able to add your existing devices on to the provisioning platform, allowing you to see and manage all your deployed devices in one place.

Integration

With ProSys APIs and integration tools you are able to get information including; real-time pricing, stock availability, images and data sheets for all of the products we supply and display them on your own website or customer portal.

Using our ordering API, the orders your customers and staff place via your website can be fed directly into ProSys, saving you valuable time and reduces the chance of errors.

You will require a programmer to set up the API integration, however we will be on hand to answer any questions and to help with the testing processes.

Get started with ProSys and the 4 tools today and enjoy the benefits!

You are able to request as many ProSys logins you require for your staff and also able to set access permission to those account. Allowing you to restrict accounts to certain information and features. Get started with ProSys today!

Want more info, get in touch