Browse Tag

3CX

How to capture a trace in 3CX

There are a couple of ways to capture logging information on 3CX, here is a guide on how to obtain both.

Capturing an Activity Log

Step 1 – From the Dashboard of the Management Console click on Activity Log (As shown below)

Step 2 – Click on Settings (Highlighted below)

Step 3 – Change the Logging Level to Verbose and press OK (Highlighted below)

Step 4 – Once you have pressed OK click on Capture (Highlighted below)

Step 5 – Once you have clicked on Capture the following window will pop up below.

At this stage you should replicate the fault you are experiencing and then press Stop. (Highlighted below)

Step 6 – After you have clicked Stop the following window should pop up, click ‘here‘ to download the PCAP file then press ‘OK‘ (Both highlighted below)

Step 7 – Once the file has download please send this over to support@provu.co.uk with a description of the fault you are experiencing so we can look into this for you.

Generating Support Info

You can also Generate Support Information by doing the following:

Step 1 – From the Dashboard of the Management Console hover over Support at the top right and click on Generate Support Info(Highlighted below)

Step 2 – Once done the Administrator will get an email with the support information and the following window should appear:

Once the Admin received the support information please forward to to suport@provu.co.uk with a description of the fault you are experiencing so we can look into this for you.

If you have any issue obtaining a log please contact our support team at support@provu.co.uk or call 01484840048 option 2 for support.

Yealink T2x & T4x phones on 3CX – Firmware upgrade issues.

You may have recently noticed that some of your Yealink T2x & T4x series devices in use on your 3CX platform have been telling you that the FW version is no longer supported and you need to upgrade.

Yet when you try and upgrade using the 3CX fw upgrade feature it fails. The phone appears to start the upgrade but then reboots and does not upgrade.

The problem specifically is an earlier FW version that users were prompted to upgrade to.

The version in question is xx.83.0.55.

Something broke FW upgrading in this version and phones that found themselves on this version are no longer able to upgrade directly to the latest recommended 3CX FW version.

The fix for this is to manually upgrade the phones to an intermediary version xx.84.0.35 that fixes the FW upgrade issue.

Worth noting that it should also be possible to provision this upgrade to the phones.

After this upgrade the phones will be able to upgrade normally using the 3CX platform.

Helpfully, 3CX have published some guides on how to do this and where you can find the required FW files.

You can find these guides here…..

https://www.3cx.com/sip-phones/yealink-t20p-t22p-t26p-t28p/

https://www.3cx.com/sip-phones/yealink-t4-series/#h.7ls0w5vyhlnd

If for any reason you are unable to perform this upgrade manually, let us know, and we may be able to assist you in provisioning this upgrade to your devices.

3CX SBC on Raspberry Pi

We’re excited to now be able to offer 3CX’s powerful SBC on Raspberry Pi! Ideal for small to medium-sized businesses, schools and small hotels, this solution can be easily installed to a 3CX system to provide 20 extensions and simultaneous calls with a maximum of 200 BLF keys across all devices (10 per device) plus a whole host of additional benefits.

3CX SBC enables you to:

  • Remotely manage all supported end points from the hosted PBX
  • Protect your customers’ PBX against DOS attacks and toll fraud
  • Encrypt your voice traffic with the SBC secure tunnel
  • Eliminate firewall issues
  • Ensure remote site traffic remains in LAN
Partcode:
3CX-SBC-PI

Available with pre-configuration, we can even add all of your preferred settings to the Raspberry Pi meaning it is ready to automatically work out-of-the-box, saving you time and money on deploying devices. To discuss your configuration needs with a member of our team, please call 01484 840048 or email contact@provu.co.uk.

3CX Advanced Training Course Now Open for Registration

We’re delighted to be hosting our first 3CX advanced training course on the 4th June at our offices in Huddersfield, West Yorkshire. Suitable for those looking to develop their knowledge, the advanced course is the highest level of 3CX’s training and covers the advanced settings of 3CX.

Register now to reserve your free space on this accredited full day course.

Course Topics Include:

  • Ring Groups
  • Queues
  • Configuring Inbound Routing
  • Bridge Configuration
  • Configuring Outbound Routing
  • Security & Anti-Fraud
  • Basic Troubleshooting

Please note; there are no entry requirements to attend this course, although we would expect attendees to be familiar with 3CX. In order to sit the advanced exam you will be required to complete the basic and intermediate certifications if you haven’t already done so.

See What 3CX V16 Has In Store


Having launched last month, 3CX’s new V16 offers a host of new features and benefits, some of which we think add great value.

So, What’s New?

Innovative Call Centre Features

3CX has completely revamped its call centre module by introducing the following features:

  • Skill-based routing distributes calls based on the individual agent skill
  • With CRM integration, V16 can retrieve customer details and journal calls from popular CRM systems and databases
  • Improved call recording management which enables:
    • Advanced search
    • Call transcription
    • Archive call recording to FTP or Google Drive
Live Chat & Talk and Team Communications

3CX Live Chat & Talk comes as a WordPress plugin for easy installation or can be added to any website via script and enables website visitors to either ‘click to chat’ or ‘click to talk to an agent’ directly from their computer.

With seamless Office 365 integration, contacts and their status are synced in real time, enabling easy team communications from a 3CX extension.
Simplified Management

V16 makes the admin’s role easier with:

  • Multi instance manager, enabling you to manage all of your 3CX deployments from the reseller portal.
  • Enhanced security features including console restriction.
  • Remove the need for downloads and access 3CX from your web browser.

View full list of 3CX features and compare by licence type

3CX Part Code/Ordering Guide

There are lots of different 3CX licences available and you’ll need to make sure you order the right system for your customer depending on whether they would like a subscription or perpetual licence, the number of users they have and what features they require.

The list of licence part codes looks long but really they are quite simple. We’ve put this quick reference guide together to help you to quickly pick out the correct part code for your install.

Please note, that from November 2020 new perpetual Standard and Professional licences are no longer available to purchase and therefore the list below has been updated to reflect this change.

Annual Subscription Licences

Users STD PRO ENT New licence part code Annual renewal part code
4 Yes Free 3CXPSSPLA12M4R
8 Yes Free 3CXPSSPLA12M8R
16 Yes 3CXPSSPLA12M16 3CXPSSPLA12M16R
24 Yes 3CXPSSPLA12M24 3CXPSSPLA12M24R
32 Yes 3CXPSSPLA12M32 3CXPSSPLA12M32R
48 Yes 3CXPSSPLA12M48 3CXPSSPLA12M48R
64 Yes 3CXPSSPLA12M64 3CXPSSPLA12M64R
96 Yes 3CXPSSPLA12M96 3CXPSSPLA12M96R
128 Yes 3CXPSSPLA12M128 3CXPSSPLA12M128R
192 Yes 3CXPSSPLA12M192 3CXPSSPLA12M192R
256 Yes 3CXPSSPLA12M256 3CXPSSPLA12M256R
512 Yes 3CXPSSPLA12M512 3CXPSSPLA12M512R
1024 Yes 3CXPSSPLA12M1K 3CXPSSPLA12M1KR
4 Yes 3CXPSPROFSPLA12M4 3CXPSPROFSPLA12M4R
8 Yes 3CXPSPROFSPLA12M8 3CXPSPROFSPLA12M8R
16 Yes 3CXPSPROFSPLA12M16 3CXPSPROFSPLA12M16R
24 Yes 3CXPSPROFSPLA12M24 3CXPSPROFSPLA12M24R
32 Yes 3CXPSPROFSPLA12M32 3CXPSPROFSPLA12M32R
48 Yes 3CXPSPROFSPLA12M48 3CXPSPROFSPLA12M48R
64 Yes 3CXPSPROFSPLA12M64 3CXPSPROFSPLA12M64R
96 Yes 3CXPSPROFSPLA12M96 3CXPSPROFSPLA12M96R
128 Yes 3CXPSPROFSPLA12M128 3CXPSPROFSPLA12M128R
192 Yes 3CXPSPROFSPLA12M192 3CXPSPROFSPLA12M192R
256 Yes 3CXPSPROFSPLA12M256 3CXPSPROFSPLA12M256R
512 Yes 3CXPSPROFSPLA12M512 3CXPSPROFSPLA12M512R
1024 Yes 3CXPSPROFSPLA12M1K 3CXPSPROFSPLA12M1KR
4 Yes 3CXPSPROFENTSPLA12M4 3CXPSPROFENTSPLA12M4R
8 Yes 3CXPSPROFENTSPLA12M8 3CXPSPROFENTSPLA12M8R
16 Yes 3CXPSPROFENTSPLA12M16 3CXPSPROFENTSPLA12M16R
24 Yes 3CXPSPROFENTSPLA12M24 3CXPSPROFENTSPLA12M24R
32 Yes 3CXPSPROFENTSPLA12M32 3CXPSPROFENTSPLA12M32R
48 Yes 3CXPSPROFENTSPLA12M48 3CXPSPROFENTSPLA12M48R
64 Yes 3CXPSPROFENTSPLA12M64 3CXPSPROFENTSPLA12M64R
96 Yes 3CXPSPROFENTSPLA12M96 3CXPSPROFENTSPLA12M96R
128 Yes 3CXPSPROFENTSPLA12M128 3CXPSPROFENTSPLA12M128R
192 Yes 3CXPSPROFENTSPLA12M192 3CXPSPROFENTSPLA12M192R
256 Yes 3CXPSPROFENTSPLA12M256 3CXPSPROFENTSPLA12M256R
512 Yes 3CXPSPROFENTSPLA12M512 3CXPSPROFENTSPLA12M512R
1024 Yes 3CXPSPROFENTSPLA12M1K 3CXPSPROFENTSPLA12M1KR

Perpetual Licences

Users STD PRO ENT New licence part code Maintenance renewal part code
4 Yes – Not available – 3CXPSM-PS4
8 Yes – Not available – 3CXPSM-PS8
16 Yes – Not available – 3CXPSM-PS16
32 Yes – Not available – 3CXPSM-PS32
64 Yes – Not available – 3CXPSM-PS64
128 Yes – Not available – 3CXPSM-PS128
256 Yes – Not available – 3CXPSM-PS256
512 Yes – Not available – 3CXPSM-PS512
1024 Yes – Not available – 3CXPSM-PS1K
4 Yes – Not available – 3CXPSM-PSPROF4
8 Yes – Not available – 3CXPSM-PSPROF8
16 Yes – Not available – 3CXPSM-PSPROF16
32 Yes – Not available – 3CXPSM-PSPROF32
64 Yes – Not available – 3CXPSM-PSPROF64
128 Yes – Not available – 3CXPSM-PSPROF128
256 Yes – Not available – 3CXPSM-PSPROF256
512 Yes – Not available – 3CXPSM-PSPROF512
1024 Yes – Not available – 3CXPSM-PSPROF1K
4 Yes – Not available – 3CXPSM-PSPROFENT4
8 Yes – Not available – 3CXPSM-PSPROFENT8
16 Yes 3CXPSPROFENT16 3CXPSM-PSPROFENT16
32 Yes 3CXPSPROFENT32 3CXPSM-PSPROFENT32
64 Yes 3CXPSPROFENT64 3CXPSM-PSPROFENT64
128 Yes 3CXPSPROFENT128 3CXPSM-PSPROFENT128
256 Yes 3CXPSPROFENT256 3CXPSM-PSPROFENT256
512 Yes 3CXPSPROFENT512 3CXPSM-PSPROFENT512
1024 Yes 3CXPSPROFENT1K 3CXPSM-PSPROFENT1K

What’s New? 3CX V16 & Pricing

With less than a week to go until the launch of 3CX’s V16, 3CX are inviting partners to join their Live Launch Session at 15:00 on Wednesday 27th March, simply head over to their YouTube Channel on Wednesday to find out more about the much anticipated version update.

New Pricing

As part of their revamp, 3CX implemented a new pricing structure last week. The new pricing saw reductions of up to 40%, making many licences become more competitively priced. Please note, however, the pricing of some perpetual licences has now increased.

4 & 8 Seat Licences

Licences for anything below 16 sc are now only available as annual licences. Customers who currently have 4 and 8 sc licences on a perpetual basis can continue to renew their maintenance or upgrade to 16 sc.

Automatic Updates

In order to maintain the same license features on V16 commercial standard keys will be upgraded to professional. If you do not wish to upgrade to V16 or to be upgraded to a professional licence, please disable automatic updates on the PBX now.

If you would like to speak to a member of our team about 3CX and how these changes may affect you, please call 01484 840048 or email contact@provu.co.uk.

What’s New? 3CX Standard & Free Licences

As you may be aware, 3CX are changing their free and standard licences as of 1st April 2019. In order to help you prepare for these changes, we will be putting together a series of blogs which will break down the changes for you.

Changes to Standard Licences:

As part of the revamp, some features are being removed from Standard licences, these include:

  • Call recording
  • Call reporting
  • Queues
  • Office 365 Integration
  • Bridges

These features will remain available on Pro and Enterprise level licences. If you are already on a paid version of the Standard licence and still have valid maintenance you do not need to do anything, your licences will be upgraded to Pro free of charge for the remainder of the licence contract. Following the licence duration, you will need to renew your licence via Pro maintenance to maintain these features.

Changes to Free Version

All free licences downloaded from 3CX’s website after 1st April 2019 will be a V16 Pro annual licence. This licence will be valid for 40 days from the initial activation date. Following this, the licence key will then revert to a standard licence unless it is upgraded.

ProVu can also now help you source a proof of concept key for any licence for 30 days. Simply contact our sales team to discuss your projects and organise a free trial key.

New Licence Sizes

There are a number of new licence sizes coming to annual licences (only), giving you even more options to cater for customers whose requirements fall somewhere in between, these include:

  • 24 SC
  • 48 SC
  • 96 SC
  • 192 SC

To discuss any of the above information with a member of our team please call 01484 840048 or email contact@provu.co.uk.

We’ve Added a New Date to our 3CX Basic Training Courses

We’ve added an additional date to our 3CX basic training course in April. Following a successful kick start to 2019 with our January basic training course, our 4th April course is now full, but worry not, we have added an extra date on the 3rd April 2019. Register now to reserve your free space!

Both of our April courses will be supported by Snom who will be present at the course to answer any questions you may have about getting up and running with Snom and 3CX. Attendees will also receive a free Snom D712* handset, enabling you to test out 3CX’s functionalities for yourself.

*Please note, free phones are limited to one per company.

When & Where?

ProVu Offices,
Savile Mill,
Savile Street,
Huddersfield,
HD3 4PG

Wednesday 3rd April, 10:00 – 16:00

Places will be allocated free of charge on a first come, first served basis. Please note, these courses have a limited capacity – if you would like to arrange a course for 6 or more people please contact us.

Renew Your 3CX Licences with ProVu

Notification of New 3CX Ordering Procedure

3CX recently made some changes to their partner program and ordering procedure to offer partners more options. These changes have now been implemented, meaning you can start to enjoy the benefits right away!

Licence Maintenance Renewals

You can now renew your perpetual and annual 3CX licences through ProVu making it even easier for you to streamline your order processing and gain access to our excellent pre and post-sales support.

As with all 3CX licences, renewals can be purchased with a ProVu credit account, giving you more flexibility.

Spread the cost of your renewals

Partner Levels

Traditionally based on quarterly reviews of your annual revenue, partner levels are now assessed every 6 months making it easier for you to forecast your margin and retain your partner status for a longer period of time.

If you would like to discuss any of the above information with a member of our team or would like to learn more about spreading the cost of your renewals with a ProVu credit account, please call 01484 840048 or email contact@provu.co.uk.