Bria Enterprise for Mobile – Selecting the correct registration method for your SIP Platform

When the CounterPath Bria Enterprise application is used on a mobile device the native operating system (Android or iOS) can close the application when it is running in the background to preserve battery life.

As this can happen, it is important to make sure the application is still receiving phone calls regardless of whether the application is open and running in the foreground, or if the application is:

  • Running in the background
  • Closed (Manually, or by the Operating System to save battery)

The Bria Enterprise Application ensures this by utilising the Bria Push Servers to take over the SIP registrations of the accounts. In most cases this is when the application is closed, or running in the background.

Now, because some SIP servers support multiple SIP Registrations per SIP extension and some only allow one SIP registration per extension it’s important to configure the CCS provisioning portal with the correct value to reflect your SIP servers registration method (otherwise your clients may end up missing calls).

The table below shows the setting that changes the application and Push servers behaviour. Hopefully from the information below you can choose the appropriate value. Remember after each change in the CCS portal each user needs to logout of their application and back in again to apply the changes.

Setting: accountN.briaPush.RegistrationMode
(where N is a number from 1 to 5)		Parameters: 0,1,2,3
accountN.briaPush.RegistrationMode  controls how the combination of the Bria Enterprise client and the Bria Push server interact with the SIP server. Continuous (2) and Standard (0) are used if your VoIP service provider supports multiple registrations. Single Device Takeover (3) and Single Device Emulation (1) are used if your VoIP service provider does not support multiple registrations.

0:Standard (Dual Instances Alternate): Allows both the Bria Push servers and the Bria Enterprise clients to register to a customer’s SIP account in an alternating manner. In this mode, there may be short overlaps of registration where both the Bria Push server and the Bria Enterprise client are registered to the SIP server. Some PBXs, SIP servers or SIP services may have issues with this registration overlap. If you encounter an issue with registering to the SIP server or receiving push notifications, select a different mode. This option is equivalent to the deprecated pushSingleRegistration setting set to False.

1: Single Device Emulation (Single Instance Alternate): Ensures that both the Bria Enterprise client and the Bria Push server unregister before the other one registers. In other words, the Bria Enterprise client and the Bria Push server never register to a PBX, SIP server, or SIP service at the same time. The Bria Enterprise client controls the registrations by requesting the Bria Push server to register only after the Bria Enterprise client has de-registered and alternately, by receiving confirmation that the Bria Push server has de-registered before the Bria Enterprise client registers directly to the SIP server.

The Bria Enterprise clients will also not register while they are in a call delivered through the Bria Push server so that they do not cause potential issues with the call in progress being terminated by the SIP Server. This option is equivalent to the deprecated pushSingleRegistration setting set to True.

Note that when in the Single Device Emulation mode, there are periods of time (typically fractions of a second) when neither the Bria Enterprise client or the Bria Push server will be registered to the PBX, SIP server or SIP service. This gap could lead to a missed call if the call is presented to the SIP server at the same time that neither element is actively registered. This is a downside of the requirement of the SIP server that only one element can be registered at any one time.

2: Continuous (App Foreground, Server Persistent): Ensures that the Bria Push server is always registered on behalf of the Bria Enterprise client. The Bria Enterprise client still registers directly to the SIP server when in the foreground, but the Bria Push server does not de-register from the SIP server. In this mode, all inbound calls and all outbound calls from the Bria Enterprise client are handled by the Bria Push server.

The Continuous mode, in particular, is used when a SIP server supports multiple registrations at the same time. This mode avoids any gap in SIP registration because the Bria Push server is always registered on behalf of the Bria Enterprise client. In the event of a call to the SIP account while the Bria Enterprise client is in the foreground, the Bria Enterprise client will receive an INVITE directly from the SIP server and via the Bria Push server. The Bria Enterprise client will filter out these duplicate events and only allow one of the call attempts to progress.

3: Single Device Takeover (Single Instance Takeover): This is an enhanced option of the Single Device Emulation mode. The Bria Enterprise client and the Bria Push server take over registrations from each other without unregistering first. Neither the Push server or the Bria Enterprise client sends SIP de-registration messages when transitioning from one element to the other. It aims to eliminate gaps that are present in the other registration mode. This mode is in some cases beneficial for SIP servers that only support single registration.

Explore Fanvil’s new Work From Home Winter Bundle

Just for this month, we are delighted to offer you an exciting new Winter promotion bundle from Fanvil. Purchase an X6U and receive a WF20 WiFi dongle & PSU completely FREE. But hurry this offer is only available for a limited time, so get your work from home bundle today!

Discover Fanvil’s work from Home bundle

Find out more

 Fanvil X6U Enterprise IP phone
With the same great features and affordability you have come to expect from Fanvil, the X6U enterprise IP phone offers users a large 4.3” colour screen and 2 x 2.4” colour side displays for up to 65 digital label keys across multiple pages with 12 dual-coloured physical keys.

Find out more

 Fanvil WF20 USB WiFi dongle
Compatible with many of the Fanvil range, the WF20 WiFi dongle gives user devices extended connectability to wireless networks. Plug and play with the WF20 through connection to a USB port.

To place your order, simply contact one of our Fanvil experts today on 01484 840048 or email contact@provu.co.uk to find out more!

Order Today

*Offer is available until the 31st December.

Kick off the New Year as a 3CX Certified Partner

As we enter the festive season, it’s often a great time to get ahead for the New Year. As things begin to quieten down, it may mean you can get round to the tasks you don’t always have time for. Join us on 16th and 17th December for our virtual 3CX Basic Training course as we help you prepare to ramp up sales for 2021.

With a number of changes coming to 3CX in January, there couldn’t be a better time to gear up your partner status and maximise your potential as an accredited 3CX partner. From 1st January 2021, affiliate partners who have not achieved a revenue target of £2500 and haven’t obtained the bronze certification will be demoted. register now to get ahead of the changes.

Throughout this free course our Technical Solutions Director, Muhammad Bajwa will cover everything you need to know ready to sit the basic certification.

Course Topics Include:

  • 3CX Installation
  • Installing the Apps
  • Desktop Phone Configuration
  • Firewall Configuration
  • Configuring VoIP Providers/SIP Trunks
  • Voicemail
  • Digital Receptionist
Simply complete our sign up form to virtually be there! To gain the basic certification you will be required to sit the 3CX basic exam, this will need to be completed following the course.

Find Out More & Register

To speak to a member of our sales team about 3CX training or the impending changes please call 01484 840048 or email contact@provu.co.uk.

Get your FREE UH36 headset with Yealink’s Winter Promotion

Kicking off the festive season, we have teamed up with Yealink to bring you an exciting Christmas promotion. Purchase any 10 devices from the Yealink T5 series and receive a FREE* UH36 Binaural headset worth over £70! Take advantage of this incredible offer from the 1st December until the 31st December.

Explore our range of Yealink T5 series and find the best for you!

   
T53/T53W		  
T54W
 
T57W		  
T58A		  
VP59
Get in touch Explore the Yealink Range
Not yet registered?
Sign up today to join our Yealink Partner Program and enjoy added benefits like rebates and special project support pricing!

Join our Partner Program

Get in touch with our expert sales teams on 01484 840048 or email contact@provu.co.uk to find out how to level up your Yealink Portfolio today!

Offer Terms & Conditions
1. Orders are to be placed in sets of 10 to claim free UH36 headset. E.g 1 order of 10 will be eligible, however 5 orders of 2 will not be eligible.
2. Offer is available from the 1st December until 31st December
3. This offer has no limited to the number of times it may be used as long as it meets the requirements. e.g 1 order of 50 phones can claim 5 free UH36 headsets
4. Products can be sent to different address if resellers wish you keep the Headsets, however shipping charges will apply to each address

How to capture a PCAP trace on a 2N unit

If you have contacted Support regarding a technical issue that you are having with your 2N door intercom then we may have asked you to capture a trace replicating the fault.

This guide will show you how to capture a PCAP trace from a 2N Door Intercom.

Step 1:

Web browse to the IP address of the intercom. If you don’t have a DHCP table or network scanner to find the IP address reboot the intercom and wait for the second beep tone, after this press the main button 5 times. The intercom should then read the IP address out to you.

More information on this can be found on 2N’s Wiki.

Step 2:

Once you have logged into the web interface go to System highlighted below:

Step 3:

Go to Network > Trace as highlighted below:

Step 4:

Once you are on the Trace page, press the red record button to start the trace > This is now the time to replicate the fault the customer is experiencing.

Step 5:

Once the fault has been replicated press the Stop button > then press Export > Finally send this to support@provu.co.uk

If you have any problems with this please contact support on 01484840048 option 2 or email support@provu.co.uk.

How to add BLF/presence on CounterPath Bria Stretto

Did you know you can get BLF (busy lamp fields) on your Bria softphone client, if not here is how to set this up:

Step 1:

On the Bria Stretto client go to > Contacts > Buddies > press the plus button to add a new buddy.

Step 2:

Config the buddy with the relevant SIP credentials and make sure to select softphone from the drop down list as per the screen shots below:

Now that all the configuration has been entered click the Tick at the top right of the page to save.

Once these steps have been completed you should be able to see when your colleagues are not available or on the phone etc…

If you have any further CounterPath technical queries please feel free to contact support on 01484 840048 option 2 or email support@provu.co.uk

The Business Continuity Checklist

ProVu, your one-stop shop for all you business continuity needs.

       
Headsets Headsets to suit all requirements, from budget wired headsets to wireless, Teams certified devices, we have you covered.
USB Cameras Keeping connected virtually couldn’t be easier with USB cameras ready to be connected to PCs, laptops and compatible handsets.
Personal Speakerphones Great for on the move and at home, personal speakerphones help to maintain optimal call clarity when you need a rest from your headset.
Microsoft Teams Certified Devices With many companies choosing Teams as their preferred platform, we have a range of certified compatible devices available.
IP Video Phones Stay connected with an IP video phone, ideal for those who want the functionality of a desk phone with the ability to put a face to the call.
Softphone Licenses Remotely manageable and configurable, softphones can offer a great solution for those looking for a platform to use across multiple devices and locations.
IP Desk Phones Utilising desk phones both in the office and at home can help to create an element of normality in workers’ routines.

Get in touch to discuss your requirements

We’re here to support you; whatever your requirements, our team are on hand to help you every step of the way. With automatic device provisioning and branded or white labelled next day delivery available, your customers will be up and running in no time.

Call 01484 840048 or email contact@provu.co.uk. to discuss your requirements with a member of our team.

Yealink’s Project Support Update

Yealink - COVID-19 Project Pricing Support

Yealink has extended their project support program until the end of December 2020. As we head back into a second lockdown, the effects are being felt across every industry sector. Yealink would like to show their support by offering up to a 8% discount on registered projects. All projects of 50+ devices are eligible for 1 – 4% discount. In appreciation for our exceptional key workers, projects involving essential sectors are also eligible to receive an additional 2% discount. Projects will be need to registered with ProVu to qualify for the discount.

Sectors Eligible for Additional Discounts include:

  • Health & Social Care
  • Education

 

QTY pcs Price Discount If over 50% are T5/T3/MC products Extra discount for Education & Healthcare Total discount
50-100 1% 2% 2% 5%
101-500 2% 2% 2% 6%
501-1000 3% 2% 2% 7%
1001+ 4% 2% 2% 8%

Call our sales team on 01484 840048 or email contact@provu.co.uk to register your project and access Yealink pricing support.

Explore the Yealink Range

Register your Project

*Additional discounts on T5 projects available until 31st December 2020.

**Essential sector additional discount available until 30th December 2020.

Bria Enterprise – iOS Version 14 (503/408 – Registration Error)

Please note this does not affect android devices.

We have been getting a few reports of users who have been using the Bria Enterprise application without any issues. However, once the iOS device is upgraded to version 14, users have been experiencing 503 and 408 errors relating to the SIP account registering.

This appears to be due to an iOS setting and not the Bria application. If you are experiencing this issue please check that ‘Local Network’ has been enabled. This can be checked on the iOS device by going to:

Settings > Privacy > Local Network > Enable

If you are still experiencing issues after enabling this setting. Please proceed to generate an application support log as shown in this blog post.

Prepare for Winter with ProVu

Winter often comes with its own challenges but 2020 could bring one of our most challenging winters yet. Ensuring business continuity in the face of potential adverse weather conditions can be tricky. Combine that with a global pandemic, a national lockdown, local restrictions and self-isolation and it’s easy to see that having the right work from home solution couldn’t be more important.

Prepare for Winter with ProVu

PSU/PoE Injector/Switch

Power Supplies

 For those utilising a VoIP phone outside of the office, additional power supplies, PoE injectors or switches may be needed for devices to function. Many homes aren’t often set up for the wired connection of multiple devices. Switches can provide an ideal solution for connecting numerous items to the internet.

Softphones & Licenses

Softphones & Licenses

 Access calls and messaging on any device. Whether your customers enjoy making and taking calls via their mobile, computer or on a deskphone, softphones offer you a flexible communications solution which can be remotely managed.

With options available from CounterPath and 3CX, we can provide the right solution for your needs.

Headsets

Headsets

 If you don’t have one, you need one! Not only do they help to mask your peculiar taste in music, they’re also key to maintaining a professional experience with built-in noise cancelling. We supply headsets to suit all budgets and requirements get in touch to find out more.

USB Cameras

USB Cameras

 Both Yealink and Fanvil offer compact USB cameras. The UVC30-Desktop and CM60 devices are ideal for connecting desktop computers and laptops, perfect for keeping connected virtually.

Desk Phones

Desk Phones

 Many users are accustomed to using a desk phone, maintaining the same set up at home can be a great way to create some level of normality to workers who are new to home working.

WiFi & Cordless phones

WiFi & DECT Phones

 Fed up of having a network cable running across multiple rooms? WiFi & DECT phones offer an ideal solution for those looking to save the trip.

Personal Speakers

Personal Speaker Phones

 A mini conference phone, just for you. Personal speakerphones provide a great level of audio and call quality, helping to maintain a professional approach, regardless of location.

Provisioned Hardware

ProSys

 Save yourself the hassle. We can ship over 200 devices from across 11 different brands pre-provisioned, ready to work out-of-the-box. Simply add your preferred configuration settings to your order on ProSys and we’ll take care of the rest.

What’s more, you can then remotely manage your provisioned hardware on ProSys enabling you to carry out firmware upgrades and device settings from the comfort of your kitchen table.

Contact our Specialists

With many items now in stock and available to be shipped direct to site the very next day, we’re here to support you this winter. For assistance with putting together your solution or to discuss any additional hardware you may require with a member of our team simply call 01484 840048 or email contact@provu.co.uk.